I met this lady at the shopping outlets a few weeks ago.
One of the awesome brand stores was running a sale with 70% off!
Check, check--not a gimmick--we race over with the crowd already forming lined up outside the doors.
This salesperson was there to guide just a few people in at a time--I guess, so the mob wouldn't rip the joint to sale shreds!
This lady (pictured) had something awesome about her.
Working part time in retail, I'd imagine that it's not the job's salary and benefits that is perking her up or "getting her out of bed in the morning."
Yet, she had the most unbelievably great attitude.
She stopped to talk with us and tell us about her background studying and living in Israel during the year, and that she had a twin sister working in the same store for the Summer.
Her energy and enthusiasm was inspirational and I would imagine could even be contagious to many who let themselves revel in it rather than resist it.
As people waited on the line, this women offered them her umbrella to stay dry and cool.
Waiting on line is not the most fun thing, even when it's for a 70% off sale, but this lady kept everyone smiling and sort of stress free with frequent updates and walking and talking up/down the line.
Listen, we all know people who do the same or similar jobs: one is grouchy, sullen, and is for all intensive purposes miserable all or most of the time; the other is generally smiling and happy to be there learning and contributing, and have the job.
What a difference between these 2 types of people!
And what a enormous contrast between the positive and negative impacts they have on others and on the organization.
It's not just what you say and do, but how you go about doing it.
Yes, we all have various challenges and problems in our lives, but how do you deal with it.
This doesn't mean you should be a phony baloney head--you need to be genuine and real to be credible and a high-functioning human being--and of course, everyone has bad days.
But an overall winning attitude goes a long way in life and towards success--for yourself and how you can influence others. ;-)
(Source Photo: Andy Blumenthal)