March 28, 2018
Technology and Human Capital--They Go Hand-In-Hand
Usually, these are also the places that value and respect their human capital because they view them as not just human pawns, but rather as strategic drivers of change.
Then there are the places that are "so operationally focused" or just plain poorly run that they can't be bothered to think about technology much at all or the people that make up the organization and its fiber.
In many cases, the wheel may be turning, but the hamster is dead:
There is no real enterprise architecture to speak of.
There are no IT strategic or operational plans.
There are no enterprise or common solutions or platforms.
There is no IT governance or project/portfolio management.
Even where there are some IT projects, they go nowhere--they are notions or discussion pieces, but nothing ever rolls off the IT "assembly line."
How about buying an $800 software package to improve specific operations--that gets the thumbs down too.
Many of these executives can't even spell t-e-c-h-n-o-l-o-g-y!
It's scary when technology is such an incredible enabler that some can't see it for what it is.
Rather to them, technology is a distraction, a threat, a burdensome cost, or something we don't have time for.
Are they scared of technology?
Do they just not understand its criticality or capability?
Are they just plain stupid?
Anyway, organizations need to look at their leadership and ask what are they doing not only operationally, but also in terms of technology improvement to advance the organization and its mission.
Look to the organizations that lead technologically, as well as that treat their people well, and those are ones to ogle at and model after. ;-)
(Source Photo: Andy Blumenthal)
December 4, 2010
The Human Capital Multiplier Effect
University of Virginia professors teaching a leadership class that I was fortunate to participate in shared lessons on this.
Essentially, studies show that leaders that treat their people with trust, caring, and respect—what I would call the basic elements of human dignity—are able to achieve the multiplier effect.
In simple terms, what you give as a leader is what you get back.
Multipliers—leaders that are “multipliers” believe in their people—that they are smart and will figure it out. Multipliers guide them, invest in them, give them the freedom to debate the issues and do their jobs, and they challenge them to be their best. Multipliers are "talent magnets"--people want to work for them, and employees that work for multipliers tend to contribute 200%!
In contrast, those managers that are “diminishers” believe that their employees will not figure it out without them. They are empire builders and micromanagers, who typically act like tyrants, displaying a know-it-all attitude, and they have to make all the decisions. In an un-empowered and disrespected role, employees who work for diminishers withdraw and give less than 50%.
When it comes to motivating our workforce and achieving a multiplier effect, while money and recognition are important, providing genuine autonomy and empowerment to “own the job” and get it done has been found to be the #1 impact on their productivity.
Hence there is a big difference between using technology as a tool to perform a task and doing it in a very directed way (by rules, algorithms, assembly lines, etc.) versus working through real people who have important human needs to work with some autonomy to add value and achieve not only the respect of their manager(s), but also self-respect as well.
When we create a multiplier environment for our employees—one where they can flourish as human beings—they give back rather hold back, and in a highly competitive environment that’s exactly what every organization needs to thrive.
There are two major challenges here for leaders.
One is that leaders who have attained power tend to be reluctant to relinquish any of it to their employees. They don’t see the difference between “empowerment” and their own loss of stature.
The other challenge is that there is always the chance that if you give somebody the tools to build the house, that they will either take a nap in the hammock in the backyard or even try to throw you off the roof!
In the first case, the leader has to have enough confidence to make room for others to succeed. I once heard that Jack Welch said of great leaders that they surround themselves with people who are even smarter than they are.
In the second case, I believe that we need to “trust but verify,” meaning that we provide autonomy and tools to people to do the job, but then if they don’t do it appropriately, that is addressed through individual performance management.
Managing people well is not a favor we do them, but is something that is required for the success of enterprise.
The Human Capital Multiplier Effect
October 21, 2008
Lessons from High School Dropouts for The Total CIO
- “In the nation’s 50 largest cities, the graduation rate [in four years] was 52%.”
- The graduation rate was as low as 25% in Detroit.
- “Only about seven in 10 students are actually finishing high school.”
- “Dropouts are disproportionately represented in the criminal justice system, including about 75% of state prison inmates.”
- “The difference in lifetime salary for a dropout and a high school graduate is about $300,000.”
- Cutting the number of dropouts in half would generate $45 billion annually in new tax revenue.”
So obviously there is a very compelling case for reducing the high school dropout rate and having students graduate!
What is being done to address this issue?
One new program was started in the city of Houston called “Reach Out to Dropouts.” In Reach Out, “volunteers, including Mayor White and school superintendent Abelardo Saavedra, visit the homes of students who haven’t returned to school.”
How did this start?
The mayor “was troubled by the fact that while the private industry could track inventory world-wide, school systems could not track students.” But then he took this further, by reaching out to students in person, and finding out why they quit, and how the city could help them return (for example, money, childcare, tutoring and so on).
What are the results?
“Reach Out has recaptured more than 5,500 dropouts in the city since it started in 2004.”
One student summarized it this way: “They were saying I was so smart and they didn’t know why I wasn’t in school, that I was too smart to just drop out. It got to me, kind of.”
This is powerful stuff!
To me there are some profound lessons here for the Total CIO:
First is the personal touch. The CIO’s job is providing information technology solutions for the business and this is great. However, IT is not a replacement for having a personal touch with people. Technology solutions need to complement people solutions.
In the case of the Reach Out program, it’s not enough for our schools to track students like inventory or assets using attendance systems, but we need then take the tracking information and apply it with people and process to get in there and actually help the students come back and graduate. The technology along can’t do this; only people can!
In general, IT solutions must follow people’s requirements and process improvements. You cannot build IT solutions for yesterday’s process (sending letters home or calling the truancy officer); you must build it for today and tomorrow’s way of doing business (personally finding out what the problem is and then remediating it). The bottom line is that the CIO has to be forward-thinking rather than reactive: Implementing technology solutions and then modifying or customizing it to mimic existing processes is not the answer. Rather, the CIO needs to work with the business to modernizing the process and then apply the appropriate technology as an enabler for enhanced results.
With the Reach Out program to help students graduate, the City of Houston didn’t just track the dropouts, but they looked at what was being done to solve the problem and bring kids back into the education system. If sending letters home to parents wasn’t working, for example, then perhaps getting out from behind the desk and going to the student’s homes would. Through this new way of “doing business,” the educators and politicians are showing genuine care and concern, and tailoring solutions to the needs of individual students—and it is working!
The personal touch with people, and reengineering process to match what they need, is crucial for solving problems and implementing technology solutions.
Lessons from High School Dropouts for The Total CIO