Showing posts with label Going Postal. Show all posts
Showing posts with label Going Postal. Show all posts

July 8, 2019

Morning Commute in DC

I took this photo a while back on the Metro to/from Washington, D.C. 

It combines the seemingly normal person on the way to/from work listening to music and reading the newspaper with wearing a pretty scare face mask. 

It reminds me of the horror movie, "The Purge," where people are permitted one night a year to commit crimes and murder others "legally" as a venting mechanism for social unrest and to help eliminate crime and criminals. 

Sitting across from this guy, you're not really sure if he's gonna finish reading the paper and walk off the train all nice or get up and start wiping people out left and right. 

Big cities in the U.S. can be scary places, and the mass transportation systems are one of those places where you don't always feel safe. 

Maybe a mask is just a mask until G-d forbid, one day, it isn't.

(Credit Photo: Andy Blumenthal)
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January 29, 2019

How Some People Cope With Stress



Thought this was incredible. 

Someone opened up a "Rage Room" in Maryland. 

I know the atmosphere in D.C. is polarized and sort of toxic lately, and there is lot's of identity politics, obstruction, and even people hating on each other, but this really shows how things have degenerated.

And let's face it, it's not just the politics that people are stressed out about--how about stress from family, work, and bills.  We're on 24/7 these days and a lot of stress can build up in people that way. 

But now, people can actually pay money to go to into a room, wrap themselves in safety clothing, and spend their time smashing things. 

Almost like when they put crazy people in a padded room in a straight jacket and let them hit their heads against the wall for a while. 

In the Rage Room:

You can break 10 glass items for just $25!

Or throw in a medium printer in the starter pack and it's $35. 

You can even BYOB (Bring Your Own Breakables) and have at it for $15.

Group packages and even gift cards are available. 

Fun maybe, a little crazy for sure. ;-)
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August 31, 2016

Driving Your Organization Off A Cliff

So life is generally supposed to be a series a peaks and valleys. 

There are highs, but also lows.  

No one and nothing can perform at peak all the time. 

Like the commandment to keep the Shabbat, everyone needs a rest. 

And studies have shown that getting a healthy dose of sleep, pause, and rest in life is healthy.

When we force ourselves or others to perform past their "designed" limits, then we risk a breakdown. 

Machines break and people can break. 

The risks are either explosion or implosion: some people can frighteningly "go postal" and others end up on psychiatric medication or even sick and in the hospital. 

What is key to remember is that you can push the limits of performance so far, but then no further without a healthy, recuperative rest period and down time. 

If you want to raise the bar on yourself, others, or your organization, you need to do it strategically so there is a surge forward and then a normative recovery and energy buildup again. 

As we all know, life is a marathon and not a sprint, and the journey is as important as the destination. ;-)

(Source Photo: here with attribution to Alan Levine)
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June 18, 2015

Ready To Explode

So have you ever had to deal with someone at work and they are NOT exactly acting the consummate professional?

They may be volatile, angry, raising their voice, intransigent, threatening, acting the a*s, maybe even a little meshuga.

Yeah, unfortunately it happens (although it absolutely shouldn't)!  

People have crap going on in the office, at home, and sometimes they come in and they just can't cope.  

G-d forbid, they should never really "go postal" as in real violence--but you never really know what you are going to be dealing with. 

One colleague said some people are just "hypervolic"--a new word for someone who is excessive, over the top, and emotionally volcanic!

Yikes--scary enough. 

Another colleague I know who is excellent with people and has decades of experience dealing with a cast of characters told me, "I just look at everyone as a bomb ready to go off."

Ugh, not exactly how I would want to perceive people around me, but the point is well taken--you never know (and you can almost hear the ticking now). 

With some people we sort of know from dealing with them that they have some marbles loose, and while others may appear calm, cool, and collected on the outside, on the inside they may be a volcano ready to blow. 

Heck, you can't read everyone right and even if you do, you can try to calm them down, listen to them, work with them, talk sense to them, suggest some counseling or other outside assistance, but even then they may go off the deep end. 

Lots of personalities out there, lots of people with problems and stresses, and sometimes we in our best intentions may make mistakes or unknowingly say the wrong thing and it only inflames the situation.

Of course hopefully, calmer heads will prevail, professionalism will take front seat, and people will get some perspective and do the right thing...chill man!

But also keep in mind what my colleagues said, some people may  just be ready to go explode--like a volcano--and we need to be ready for that too. 

How do you prepare for this?

Yeah, I don't remember them covering that subject in leadership training--maybe with the exception of listen, show empathy, and if worst comes to worst you can either head for the exits to get away or shelter in place before the human stress bomb goes big boom! ;-)

(Source Photo: here with attribution to Camilo Rueda Lopez)
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July 25, 2013

Less With Less

This was a funny picture of a "Complaint Jar".

"All complaints must be written on $1.00 bills or larger. Thank you."

Hey, if you're going to complain, put your money where you mouth is. 

The person on the receiving end isn't looking for more negativity and insults about the job they are doing--they want compliments and tips!

This is similar to a story I heard today about an executive where he and his team where stretched thin and stressed out.

So at one point, when he was once again asked to do more with less, he slams his fist on the table and says, "No, we are going to do less with less!"

It is interesting that nationally and in our organizations, we are constantly asked to increase productivity, but at the same tighten our belts. 

And in the short to intermediate term, we are able to shed "dead weight" and become more efficient.

However, over the longer-term, there does come a breaking point, where trying to do more with less results not in cutting fat, but in cutting bone--and the stress ends up in a fracture. 

Before you know it, fists are slamming on desks, absenteeism is going up, people are getting sick, fights--verbal and otherwise--are breaking out at work, poor decisions are being made, fighting for scarce resources become fierce, and collaboration becomes overt warfare, and perhaps, even someone commits suicide or "goes postal."

Cutting for efficiency can work up to a point, after that all bets are off and you cut at your own and your organization's risk--then even the complaint jar or suggestion box will be nothing but a broken marquee. ;-)

(Source Photo: Andy Blumenthal)
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September 2, 2012

From Coworker to Killer

People are people, but there are some who walk a fine and dangerous line. 

Some are stable, rational people--those, that we hope we can depend on. 

Others are prime time wack jobs--they are not "safe" and everyone knows to beware of them.

Finally, there are those who are like firecrackers, one step away from explosion--and these can pose a nasty surprise. 

These last two perhaps invoke the fear of someone in the workplace "going postal"--a reference to the 1986 killing by a postal worker of 14 people and then himself. 

In light of the workplace shooting this week in front the Empire State Building, Newsweek (3 September 2012) asks "How to Spot a Workplace Crazy?"

Their default answer--see the Department of Homeland Security's Active Shooter Booklet, which includes a list of 16 "indicators of potential violence by an employee" (page 10) from addiction to depression, over reactions to mood swings, unprovoked rage to paranoia, and more. 

Perhaps, their more genuine answer is that anybody can be the next workplace shooter--and that it is hard to really tell what demons lay in wait inside a person's head or heart or what can set them off.  

They reference  the book, Going Postal: Rage, Murder, and Rebellion, which states: "it can be anybody who's getting completely screwed in the workplace--so that's most workers in this country." 

When people feel a "perceived injustice" or they are "grievance collectors"--harboring hurt and anger at their mistreatment day-in and -out, they may be one step away from dangerous. 

As leaders and managers, we cannot control for everything that people feel or for all their personal struggles and life's circumstances, but we can do our best to treat others fairly, with compassion, to listen to them, and try to accomodate genuine needs.  

I was reminded of this again, recently, when I went with my daughter to a car dealership.  At one point in negotiating for a new automobile, I asked a question about the current odometer reading.  

The Manager yells over to a worker and tells him harshly to get on it and quickly.  It wasn't what he said per se, but how he said it--ordering his subordinate around like a thing, not like a person.  

My daughter turns to me and she is clearly uncomfortable with what she saw.  I asked her about it.  And she whispers to me, "Did you see how they treated the worker? It's not right." 

I couldn't agree with her more. And when the man came back with the information--we thanked him so much for helping us and told him what a good job he was doing getting everything ready--the paperwork and the vehicle.  

Is he going to "go postal" today, tomorrow, or never...I don't know--he seemed nice enough, but if people get pushed too far and their mental state is frayed, anything is possible, and we shouldn't tempt fate--more importantly, we should treat everyone with respect and dignity. 

(Source Photo: here with attribution to Charlie Essers)

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