Services listed under ITIL and enterprise architecture models are
different in nature, said Andy Blumenthal, chief technology officer at
the Bureau of Alcohol, Tobacco, Firearms and Explosives, who did not
speak on behalf of the agency.
“When we talk about services in an EA context, we refer to those that
are used for mission and business purposes,” he said. “In contrast,
ITIL-type services are underlying support functions to the customer,
such as problem identification and resolution. An example of an EA
service versus an ITIL service would be a document management solution
versus a help desk or network management function.”
...
“Traditionally, architecture efforts have been notorious for being an
ivory-tower effort that results in shelfware,” Blumenthal said. ITIL
proponents also tend to be squirreled away in data centers and not
inclined to consult with architects.
A cultural shift is necessary, Blumenthal said. Enterprise architects
in particular must become more user-oriented if they’re going to stay
relevant in a changing technology environment, he added.
To read the entire article go to:
http://fcw.com/articles/2009/12/07/comparing-ea-and-itil.aspx

Federal Computer Week - Discussion of ITIL and EA