Showing posts with label Course-correct. Show all posts
Showing posts with label Course-correct. Show all posts

November 30, 2018

Life Is Like A Sailboat

Planning is a critical aspect of making progress toward your goals.

As they say;
If you fail to plan, plan to fail. 

However, planning is subject to life--and life happens!

One colleague of mine compared it to a sailboat, and our dialogue went something like this:

You set out on a course. But the wind and ocean current takes you here and there. Even as you try to steer the boat with the sails and rudder, sometimes you land on Gilligan's Island!


Hence, life is like a sailboat.  ;-)

(Source Photo: Andy Blumenthal)
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November 19, 2017

White Lie, Black Truth

No this is not another civil or human rights post, although I like writing those as well. 

Rather, this is about how we use our words to help and not hurt others. 
"White Lie, 
Black Truth"

Yes, we all know that it's wrong to lie (it's even in the 10 Commandments). 

Except, of course, when we need to tell a "white lie" in order to keep someone's feelings from getting hurt.

For example, I may not like your new haircut, but when you ask me glowingly what I think, instead of telling you how it's too short or whatever, I tell you, "Yeah, it looks great!"

Then, there is the "black truth."

That's when we swallow hard and tell the  truth to someone, even though it may hurt their feelings, it's ultimately for their good. 

For example, your child may be going of course with their lives, and while you don't want to hurt their feelings, you know you need to tell them the truth in order to help them course-correct.

Telling lies or truth can be hurtful to people, but a white lie isn't really bad, because it's used to protect someone's feeling, the black truth, is also not so dark and foreboding, because there are times when you need to get past the superficial, be real with someone, and tell them the hard truth in order to help them in a very practical sense. 

That's one of life's most difficult lessons, that not everything is black or white. ;-)

(Source Photo: Andy Blumenthal)
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April 30, 2017

Strategy, Strategery, Stratego

Like the all knowing eye...

Strategy is our way of trying to forge a coherent path ahead. 

Of course, as humans, we are imperfect and don't know what we don't know. 

But whether we call it strategy, strategery, or stratego, the goal is to have a method to our madness. 

We can't just rely on luck, gut, intuition, or subjective whim to get us wherever. 

Having no strategy is brainless following or aimless wandering. 

Strategy means your thinking ahead what you want to achieve and then at least trying your best to accomplish something. 

Ample course corrections allowed and encouraged, as needed. ;-)

(Source Photo: Andy Blumenthal)
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August 15, 2015

Answer Injustice With Justice

So what is amazing about government scandals is not that they happen, because of course, they do. 

But what is amazing is that the American public is frequently denied justice--whether committed under Democratic or Republican administrations.


Maybe this is because the Justice Department is headed by the Attorney General a political appointee of the President, rather than being independent.   


The President oversees all the government agencies in the Executive Branch of the government, including the Department of Justice (DOJ).


When any of the government agencies in the Executive Branch do something wrong, what should happen is that the Department of Justice (including the FBI) would investigate and bring the offenders to justice. 


But instead, a politically motivated President can direct a politicized Justice Department to stand down--and in a sense end up being the "Chief Obstructionist."


Obviously every agency is headed by political appointees who serve at the pleasure of the President and who further the administration's vision, but Justice is unique. 


And if you follow the news, I am sure you can think of more than a few examples where Congress has gotten involved to investigate and even request action by DOJ, but yet nothing seems to happen. 


What is disappointing is that we would like to think that every leader is an icon of righteousness, integrity, and propriety, but instead partisan politics can get in the way, and the leader ends up protecting, whitewashing, or covering up the very wrongdoing that needs to be corrected.


The government system cannot work for the people and the country, if it cannot be accountable to them to do the right thing.


The President--no matter what political affiliation--must assure and be perceived as assuring that everyone under his/her watch is doing the right thing. 


And if and when they stray from serving the people of this country, it should be the President who leads the charge to make it right. 


We all would respect a leader that recognizes and course-corrects when things go astray and does it with integrity and justice--that makes a truly great Democracy.  ;-)


(Source Photo: Rebecca Blumenthal)

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July 5, 2014

Just Can't Bear To Think

Whether though endless work, family activities, exercise, computer time, or whatever, people have a hard time just stopping to think. 

According to the Washington Post, a study in Science shows that people would rather do just about anything--including administer electric shocks to themselves--rather than having to just think for a little while. 

Fully 67% of men and 25% of women chose electric shocks over sitting and thinking for just 6-15 minutes!

People are "desperate for distractions"--whether through social media or smartphones and more. 

This is why many ancient practices such as Buddhism, martial arts, yoga, and other disciplines teach meditation--sitting silently, without distraction, deeply in thought. 

People are afraid to stop their endless running, rounds of chores and activities, hustle and bustle, and just think about what they are actually doing and where they are going.

Sitting alone with yourself--you have to confront you!

  • Fears and anxieties
  • Life problems of all sorts
  • Mistakes and personal inadequacies
  • Bad habits and even dangerous addictions

Keeping yourself endlessly busy is an enabler to avoid sometimes painful reflection, introspection, and even necessary self-help. 

While you often hear that doctors recommend a certain amount of activity to keep physically healthy, I believe that similarly, mental and spiritual guidance would be for carving out time for physical inactivity and instead focusing on meditation and reflection. 

Perhaps, this is one reason that the Sabbath (kept in various ways by religions around the world) is so important to the mind and soul--it is a time to stop the work and daily mundane activities and instead focus on your spiritual side. 

Contrary to what you might think, refraining from all the activity may be one of the hardest things to actually do, but stopping and thinking (instead of just continuously doing), confronting yourself, and making life course corrections can be some of the most rewarding. 

Can you stop and think for just 15 minutes or do you need that next fix of compulsive distraction? 

(Source Photo: Andy Blumenthal)
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October 24, 2013

Performance and Transparency - 2gether 4ever

Really liked this performance measurement and transparency at Home Depot.

Here are their store performance measures prominently displayed.

Not a high-tech solution, but every measure has its place and metrics. 

- Looks at friendly customer service.

- Tracks speed of checkout.

- Measures accuracy of transactions.

This lines up well with the management adage that "you can't manage what you don't measure."

Some pointers:

- Identify, collaboratively, your key drivers of performance

- Determine whether/how you can measure them efficiently (i.e. qualitatively, quantitatively)

- Set realistic, stretch targets for the organization

- Communicate the goals and measures, 360 degrees

- Regularly capture the measures and make the metrics transparent

- Recognize and reward success and course correct when necessary

- Reevaluate measures and goals over time to ensure they are still relevant 

Wash, rinse, repeat for continuous improvement. ;-)

(Source Photo: Dannielle Blumenthal)
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August 17, 2013

Economics, Pendulum Style

To combat the recession of 2007, the Federal Reserve initiated an aggressive policy of Quantitative Easing--purchasing federal debt en masse to flood demand for Treasuries and lower interest rates to near zero to stimulate the economy. 

As of June 2013 the Feds balance sheet has swelled to over $3.4 trillion in assets of treasury debt. What happens when the Treasury has to repay those trillions? 

Who is the Treasury going to borrow that money from and at what interest rate? 

Just like raising demand for Treasuries lowered interest rates, increasing the supply of Treasury debt to pay back the Federal Reserve will make interest rates go way up the other way. 

Rising interest rates makes borrowing more expensive--e.g. buying a car with an auto loan is more expensive, buying a home with a mortgage is more expensive--and inflation can skyrocket. 

But what is worse is that despite the recent slowing of the growth of the national debt, many economists calculate the total US debt at a whopping $70 trillion when you include the host of unfunded liabilities including social entitlements such as Social Security, Medicare, Medicaid, as well as government loan guarantees (mortgage, student loan, etc,), deposit insurance (i.e. FDIC(, and the money owed to the Federal Reserve. 

What is really sad about this is that the entire wealth of American families in this country is guess what--also $70 trillion--which means that we are essentially a bankrupt nation:

Family assets of $70 trillion - Family liabilities of $70 trillion = a big fat 0 in the kitty!

To pay back the $70 trillion, it is not realistic that we will simply "grow our way out" of this fiscal mess with a GDP growth rate over the last 20 years of a mere 2.6%.  

Also, we will likely not confiscate people's assets to pay off the debt, rather we will print money--lots of it--so that we end up paying back the trillions of past debt in much devalued future money. 

Head we win, tails you lose!

The problem is that devaluing the dollar will mean that American family savings will become worth less as well--with the risk, at the extreme, of wiping out mass amounts of savings altogether. 

Despite sequestration reducing the rate of our debt growth, the aging baby boomers with the resulting liabilities for their care will soon escalate the debt problem once again. 

David Walker, a former U.S. Comptroller has warned about our national debt problem as well as many prominent economists. 

Like a pendulum swinging from one extreme to the other, the spendthrift ways of the past will by necessity lead to penny-pinching in the future, and inflation rates of near zero since 2007 will lead to hyperinflation after 2014.  

It reminds me of the story of Joseph in the Bible, with the 7 lean years follow the 7 fat years (in Egypt that time)--this is not just providence, but common sense economics. 

Good times will come again when there is a return to the mean and the pendulum hovers near center, but the swings until then can be wide and scary.

Of course, like taking your medicine, the earlier we start to course-correct our nation's finances, the sooner we get healthy again. ;-)

(Source Photo: here with attribution to zzz zzz)

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August 9, 2013

Government By Decision

I saw this bumper sticker on a pole in Washington, D.C. 

It says "Puppet for President 2012" and I don't know whether this was referring to Democrats, Republicans, Independents, or whoever.


But it did make a statement about the perceived ability of government to lead and perhaps that someone is "pulling the strings."


Governance is the act of administering, managing and of course implies leadership and decision-making.


Yet what is driving the American people crazy is that our government seems for all intensive purposes broken, almost paralyzed.


Current readings are of political stalemate, problems that are too big and complex and the compromises too painful after years of excess, where indecision reigns supreme, and with that the popularity of government is at all time lows--10% for Congress and 36% for the President


Here's a basic example written about today in the Wall Street Journal: despite a drop in first class mail over the last decade (thanks to email and texting) from 100 billion to fewer than 70 billion pieces of first class mail and cumulative losses from 2006 to March 2013 of $41 billion, we still can't decide whether to cut Saturday mail delivery that could save over $3 billion a year alone. 


Other examples of government indecision are almost too numerous to name:


- Should we intervene in Syria's civil war that has taken more than 100,000 lives and displaced millions?


- When should we take action against Iranian nuclear facilities that violate nuclear non-proliferation and threaten world peace?


- How should we handle militant Islamic and Al Qaeda threats that don't seem to dissipate?


- What do we do about the mounting federal deficit with a national debt approaching $17 trillion that is still rising about $2 billion a day!  

- With fiscal cliffs, debt ceiling, sequestrations, and cuts to the U.S. credit rating, can we find our way forward? 


- What should we do to get people back to work with an employment level of 58.6%, still around the lowest in the last 30 years?


- How do we reign in entitlement spending that needy people depend on, but where nearly half (49%) of Americans households today receive transfer payments, and entitlement spending has risen to $2.3 trillion annually and now are over 60% of entire federal outlays. 


- How do we improve morale of the U.S. middle-class when only 33% think their children will be better off than their parents?

- What should we do about so many hanging issues out there--immigration reform, spiraling health care costs, improving our education system, balancing surveillance and privacy, and much more?


However, the ultimate question really is whether no decision is better than a decision?


With no decision, the problems continue to escalate until they sort of magically go away on their own (i.e. they are "overcome by events") or more ominously, they reach epic crisis proportions. 


With a decision to act, we may make good decisions that positively impact the situation or we may make bad decisions that have a negative impact, but even with a bad decision, we can monitor the effects and course-correct until we show true improvement.


Decisions often mean winners and losers--and no one wants to lose anything--and there are lobbyists and special interest groups--and no one wants to be voted out of office...so what do we do?


Oh no, I can't decide!


The reality is that we will will have to make hard decisions or they will be made for us--we will either be the masters of our own fate of the slaves of our indecision. 


We can take back control and fix what is broken or wallow in despair and disrepair.


We can act now or kick the can down the road and have much more painful decisions later. 


(Source Photo: Andy Blumenthal)

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July 30, 2013

When GPS Takes You Down The Wrong Path

Mashable is reporting that a team of university students from University of Texas at Austin were able to spoof the GPS receivers on an $80 million yacht with false signals and make it veer off course without anyone even noticing!

I remember a couple of years ago, I was heading to an offsite meeting for work. 


It was planned for a location that I wasn't extremely familiar with.


Of course, I turned on my GPS device in the car and set the destination.


It was a cold snowy day--the roads were iced--and it was already treacherous driving. 


But I followed the GPS directions to a T.


I ended up in someone's backyard--at a dead end--practically in the middle of a cornfield. 


I'm thinking to myself Crap!--what type of crazy GPS is this? 


Thank G-d, I had my smartphone in my pocket and I opened up the GPS app on it and set the destination again. 


Sure enough, it takes me off and running to the meeting location--about 10 minutes away!


Some things I learnt:


1) OMG, we are so very dependent on our technology; with technology gone wrong, I was stuck in nowhere land USA; with it right--I got out of there and to the correct location and thank G-d. 


2) GPS is a capability that is critical for everything from getting us to where we need to go to getting our missiles to hit on target. Take away or mess with our GPS and we end up missing the mark--potentially big time and with devastating consequences. 


3) Always have a backup, plan B. One GPS can be wrong as in this case, while the other GPS was correct. Redundancy and contingency planning is a must have, period. 


4) When you're heading down the wrong road (or you're off course in international waters), man up and admit it and make a course correction. You don't win any brownie points for continuing to drive into the cornfields. ;-)


(Source Photo: Andy Blumenthal)

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December 21, 2011

Getting Control By Getting Back To Basics

I don't know if you've seen this--it's pretty popular, but I just really liked it:
“Beware of your thoughts, they become your words.
Beware of your words, they become your actions.
Beware of your actions, they become your habits.
Beware of your habits, they become your character.
Beware of your character, it becomes your destiny.”

To me it just makes so much sense--and it's how we can either get ourselves on a track for successful living or potentially into some pretty big trouble:

It starts with a simple thought--good or bad--light bulb goes on, bling!
Utter the thought (in word) and it begins to take form--blah, blah, blah.
Put that thought into action, and now--boy oh boy--what have you done?
Repeat once, twice, three times, and you have a habit--or in Jewish tradition a "Chazakah," something firm or established--think of it as, you're hooked.
Habits sure as heck breed character--and don't pretend otherwise...
And your character is your calling card with others and ultimately with G-d.

The good thing is that we have 5 steps to intervene--to gain control over where we are going with our lives.

And we can turn things around, at any time.
- Change your thinking.
- Clean up your mouthpiece.
- Act with kindness.
- Repeat only the things you want to ingrain.
- Guard your character through regular monitoring and course correction.

(Source Photo: here)

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June 24, 2011

Feedback, Can't Live Without It

Whether you call it feedback or performance measurement, we all need information on how we are doing in order to keep doing better over time.


Wired (July 2011) reports that there are 4 basic stages to feedback:

1. Evidence--"behavior is measured, captured, and stored."

2. Relevance--information is conveyed in a way that is "emotionally resonant."

3. Consequence--we are provided with the results of our (mis)deeds.

4. Action--individuals have the opportunity to"recalibrate a behavior, make a choice, and act."

The new action (in step 4) is also subject to measurement and the the feedback loop begins again.

Feedback plays a critical role in helping us achieve our goals; according to psychologist Albert Bandura, if we can identify our goals and measure our progress to them, we greatly increase the likelihood that we will achieve them.

Thus, feedback is the way that we continually are able to course correct in order hit our targets: if we veer too much to the right, we course correct left; if we veer too much to the left, we course correct right.

Feedback loops "can help people change bad behavior...[and] can encourage good habits."

From obesity to smoking, carbon emissions to criminal behavior, and energy use to employee performance, if we get feedback as to where we are going wrong and what negative effects it is having on us, we have the opportunity to improve.

And the way we generate improvement in people is not by trying to control them--since no one can really be controlled, they just rebel--instead we give them the feedback they need to gain self-control.

These days, feedback is not limited to having that heart-to-heart with somebody, but technology plays a critical role.

From sensors and monitors that capture and store information, to business intelligence that makes it meaningful in terms of trends, patterns, and graphs, to alerting and notification systems that let you know when some sort of anomaly occurs, we rely on technology to help us control our often chaotic environments.

While feedback can be scary and painful--no one wants to get a negative reaction, criticized, or even "punished"--in the end, we are better off knowing than not knowing, so we have the opportunity to evaluate the veracity and sincerity of the feedback and reflect on what to do next.

There are many obstacles to self-improvement including disbelief, obstinance, arrogance, as well as pure unadulterated laziness. All these can get in the way of making necessary changes in our lives; however, feedback has a way of continuing to come back and hit you over the head in life until you pay attention and act accordingly.

There is no escaping valid feedback.

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February 21, 2009

No Choice But to Change

It’s easy to get into a rut and just follow the status quo that we’re used to.

People do it all the time. It’s doing what we know. It’s comfortable. It’s less challenging. It feels less risky. It doesn’t “cause waves” with various stakeholders.

Don’t we often hear people say, “don’t fix it, if it ain’t broke”?

Here’s another more arrogant and obnoxious version of the anti-change sentiment: “don’t mess with perfection!”

And finally, the old and tried and true from the nay-sayer crowd: “we tried that one before.”

Unfortunately, what many of these die-hard obstructionists fail to acknowledge is that time does not stand still for anyone; “Time marches on.” Change is a fact of life, and you can either embrace it or make a futile attempt to resist.

If you embrace it and moreover become a champion of it, you can influence and shape the future—you are not simply a victim of the tide. However, if you resist change, you are standing in front of a freight train that will knock you out and drag you down. You will lose and lose big: Change will happen without you and you will be run over by it.

In short, it is more risky to avoid change than to embrace it.

Therefore, as a leader in an organization, as The Total CIO, you have an obligation to lead change:

  • to try to foresee events that will impact the organization, its products/services, its processes, its technology, and its people.
  • to identify ways to make the most of changing circumstances—to take advantage of opportunities and to mitigate risks, to fill gaps and to reduce unnecessary redundancies.
  • to develop and articulate a clear vision for the organization (especially in terms of the use of information technology) and to steer the organization (motivate, inspire, and lead) towards that end state.
  • to course correct as events unfold; the CIO is not a fortuneteller with all knowing premonition. Therefore, the CIO must be prepared to adjust course as more information becomes available. Sticking to your guns is not leadership, its arrogance.
  • to integrate people, process, technology, and information; the CIO is not siloed to technology issues. Rather, the CIO must look across the enterprise and develop enterprise solutions that integrate the various lines of business and ensures true information sharing, collaboration, and streamlined integration and efficiency. The CIO is a unifier.
  • to institutionalize structured planning and governance to manage change. It’s not a fly by night or put your finger up to see which way the wind is blowing type of exercise. Change management is an ongoing programmatic function that requires clear process, roles and responsibilities, timelines, and decision framework.
  • to bring in management best practices to frame the change process. Change is not an exact science, but we can sure learn from how others have been and are successful at it and try to emulate best practices, so we are not reinvesting the wheel.

Change is a fact of life, even if it is often painful.

I’d like to say that maybe it doesn’t have to be, but I think that would be lying, because it would be denying our humanity—fear, resistance, apathy, weariness, physical and mental costs, and other elements that make change difficult.

But while the CIO cannot make change pain-free, he can make change more understandable, more managed (and less chaotic), and the results of change more beneficial to the long term future of the organization.


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