Capital One Cafe Catastrophe

So I've seen the advertisement for Capital One (Bank) Cafes on TV for some time now.

Well I saw my first real one in Fort Lauderdale this week.

It was big, bright, comfortable and had children's games and a host of meeting and breakout rooms. 

They even gave us two cards for some free coffee at the embedded Pete's Coffee.

It was a corner store in a large, expensive space. 

It was great place to get some work done or relax. 

But aside for a cash machine or so, there was nothing that I could see having to do with banking in this place. 

Also, there were also almost no customers for the coffee.

Basically, it is totally confusing idea from a marketing and branding perspective--Is it a bank or a coffee house?  And why would I go to Capital One to get coffee or to Pete's Coffee to do my banking????

While I think that Capital One has literally outdone Starbucks in building a great cafe space, I don't think anyone will actually get what this is or why it is!

My guess is that whoever came up with this idea is going to be looking for a job within about 6 big money-losing months. ;-)

(Credit Photo:  Andy Blumenthal)

Capital One Cafe Catastrophe

Third-World Office

So hooray for paper towels. 

A good workspace is definitely conducive to productivity and morale. 

That means cleanliness, open collaborative spaces, quiet work areas/offices, ample supplies, and obviously good technology. 

I've been in world-class institutions in terms of their mission, but that were third-world in terms of their work conditions. 

In one place, the bathroom toilets kept getting clogged with paper towels, so they got rid of them altogether, which forced the employees to use toilet seat covers for hand towels--yes, believe it!

Of course, at least we had running water, but there was also often flooding in the cubicle areas and the windows were nailed shut--high-tech security, not. 

In another place, in the private sector, I remember a new CFO coming in and being so cheap that he actually got rid of the milk and creamer from people's coffee. 

Talking about pennywise and dollar foolish. 

Don't these institutions get that the way you treat people impacts the way they respond to their work.

How can we be the Superpower of the planet and can't provide decent, normal work conditions to our workers. 

It goes without saying that treating people with respect, dignity, and value should be happening all the time, but doesn't.

We're not even talking six-figure bonuses and stock options either--just treat people like human beings and not indentured slaves or cattle. 

Wake up America--you're people are worth working plumbing, paper towels, and some milk and creamer for their coffees and really a heck of a lot more than that. ;-)

(Source Photo: Andy Blumenthal)

Third-World Office