August 2, 2019
What's Your Relationship?
Level 3: Family/Friends
The highest form of a relationship where you are being authentic (i.e. yourself), you share deeply about yourself (thoughts, feelings, desires, mistakes, etc,) and you are vulnerable.
Level 2: Professionals
The middle level of relationships in which you are seeking to build trust and respect, you share some information (i.e. appropriate), and you expose yourself a little to the other person.
Level 1: Acquaintances
The most elementary of relationships that is superficial in nature, there is little personal sharing of information (i.e. mostly when you are asked a question and you feel comfortable answering it), and you remain guarded.
This is a good way to assess your relationships--is it a level 1, 2, or 3 and are you behaving appropriately within that, so that you trust, communicate, and collaborate effectively. ;-)
(Graphic Credit: Andy Blumenthal)
May 11, 2017
A Curse That Is Really A Blessing
My wife was in Israel.
She went to the Kotel (Jewish Temple Mount in Jerusalem) to pray.
On the way, an old, poor man stopped her and asked for food.
My wife gave him her sandwich.
Then after walking another block, he stopped her again and gestured for assistance.
This time, my wife gave him some money too.
After this, she asked him if he would bless our family.
And he did and also gave a special blessing to my elder daughter who had just recently gotten engaged.
My wife also went to the Kotel and prayed for us and her.
That same evening back in the States here, my daughter and her fiancee ended their engagement.
At first, the breakup seemed like a big disappointment and that a terrible thing had happened--almost like a curse--but G-d works in mysterious ways.
When we saw the reasons for the breakup, we realized fully that G-d had indeed heard the blessings of the old, poor man (maybe an angel) and the prayers of my wife.
We wish the young man all the best in his future, but we just saw clearly that this was not the right match.
So what at first can seem like a curse is really a blessing in disguise.
Truly, when you give charity, you're not only helping others, but it's really a blessing for you too.
Thank you to the old, poor man in Jerusalem and to Hashem who heard my wife's prayers at the Kotel. ;-)
(Source Photo: Dannielle Blumenthal)
A Curse That Is Really A Blessing
July 21, 2016
A New Diplomacy In Town
A New Diplomacy In Town
October 27, 2015
The Millennial Workplace
When he was an agent-in-training he said they told them, "Keep your eyes open and your mouths shut."
Basically, you are new--so watch and learn before you do something stupid and potentially get yourselves or someone else in trouble.
But now as someone who been there for decades and is a supervisor, he was interviewing someone right out of school, and in the interview the kid says, "I want to be in charge!"
The difference from Generation X and the new Millennials couldn't have been starker.
But what did this guy do, he didn't show the candidate to the door by his earlobes, but rather he ended up hiring him.
Times have changed--not only with all the technology we use--but also in terms of people's expectations from the job.
What do people want these days--aside from good compensation and comprehensive benefits?
- Engagement through challenging and meaningful work that has tangible outcomes from day one
- Innovating and creating versus pushing paper and doing routine, repetitive work
- Using current and cutting-edge technology
- Opportunities to stay and advance or building the resume to "move out to move up"
- Lots of feedback, teamwork, sharing, and transparency
- Considerable work-life balance
The bottom line is don't be surprised by the kid who wants to be in charge from the get-go, instead relish their gusto and unleash their talent in your organization--with guidance, they can do amazing things.
It's not your fathers workplace anymore. ;-)
(Source Photo: here with attribution to g Tarded)
The Millennial Workplace
December 25, 2014
The Power Of One, Many, And G-d
I like how they took the pictures of the professors, administrators, and students and wallpapered it outside on the facade of the building.
It says, "I am the voice of innovative education and civic engagement for the 21st century."
It's a cool idea showing the individuals and the power they have to make a difference as well as the aggregate of the photos, as a group, displaying that we are somehow all in it together.
We can't just rely on others, and we can't take it all on ourselves...progress is a shared responsibility.
We do our part and contribute to the greater group--it takes a variety of talents to get things done, so we leverage everyones strengths for the good of the team.
- Education is one part.
- Experience is another.
- Engagement is a third
And all these ingredients only come together with divine providence and the good fortune from the Almighty.
This last one is the secret sauce as they say. ;-)
(Source Photo: Andy Blumenthal)
The Power Of One, Many, And G-d
November 14, 2014
Iran: Engagement or Containment
Despite nearly endless negotiations that have gone on since 2002 (or for almost 13 years ), including yet another round of new talks that began 14 months ago and which were extended already once again...
Just this week, no less than Iran's Foreign Minister and lead negotiator made clear their position on nukes, and it is not favorable to coming to any real agreement:
Here in his own words:
- Iran insists that the U.S. must bow to Iran's "Inalienable Nuclear Rights."
- Despite our wanting to believe that a deal is possible, he states, "Some [Western] countries have fallen prey to miscalculations [about Iran's position] due to wrong analysis."
- He goes on to say, "U.S. sanctions against Iran "have left no impact" on their position.
While our goal may be for a peaceful Iran without nuclear WMD, "a goal without a [genuine] plan is just a wish!"
Hmm...is this a real partner for peace?
It is recognized that:
1) Iran has one of the world's worst records of human right abuses of their own people!
2) "Iran is the single largest state sponsor of terrorism in the world."
3) Iran threatens "annihilation" and Genocide to their neighbors in the West.
We cannot fool ourselves anymore that Iran will ever voluntarily give up their desire or pursuit of The Bomb!
Enough rewarding Iran with billions of dollars in incentives just for coming to the table with no meaningful results.
Yes ideally, we would all love to celebrate this Thanksgiving with a REAL deal for peace.
However, we don't need a bogus agreement or another meaningless extension that gets the Iranians that much closer to nuclear breakout capability and the world to the next major regional or even global war.
Albert Einstein said, "Insanity is doing the same thing over and over again and expecting different results."
Perhaps it's time to change the playbook then...
Engagement is an excellent opportunity with a partner that is willing to seriously negotiate, but containment and ultimately military intervention is necessary when talks are simply a long-running ruse or sham to dangerous nuclear WMD and world terror.
(Source Photo: Andy Blumenthal)
Iran: Engagement or Containment
April 5, 2014
Archaic Federal Hiring Practices
Some common critiques of the system:
- While gone are the dreaded KSAs (knowledge, Skills, and ability essays), in it's place are what many could consider meaningless multiple choice questions that enable applicants to game the system and answer what they think or know is the right answer just to get the highest points.
- Also, there is always the potential (however infrequently) that there is a favorite candidate of someone or someone who knows someone, but knowing doesn't necessarily mean best qualified, but rather well-networked or connected.
To be fair, there are protections in the hiring system to include an oath of truthfulness on the application as well as security clearances which are used to help ensure accuracy. Additionally, there are the Merit System Principles that prohibit favoritism and nepotism of any sort.
However, when it comes to hiring, what you can't really do in the government is just plain and simple see and recognize talent and bring someone on board.
Anyway, this came to mind today, when we ran again into this amazing lady at Starbucks. She works there right out of college.
She's a barista and has the most amazing customer service skills I've seen in 25 years of professional experience.
She remembers us every time we come in and recalls what we talked about on our last visit. She regularly asks about things like my kids talking their SATs, visiting colleges, and more.
But she doesn't just do this with me, but with all her customers.
She has a big welcoming hello, and smile for all of them, and doesn't just take their orders, but engages them as human beings.
I tell you this young lady would be terrific as a customer service representative in my IT shop or any other...and if I were in the private sector or had my own company, yes, I'd conduct a more thorough interview and background on her, but then I'd probably shake hands on the spot and offer her a job.
I can see her interacting with my customers, capturing their requirements, problem-solving, as well as routine troubleshooting through engagement with the customer and the subject matter experts.
Why?
Because she is a natural with people and intuitively understands how to work with them, engage, and establish trust and good service ethos.
However, if she applied on USAJOBS in the current system of hiring, I think she'd never make "the cert" (the list of qualified applicants that gets referred to the hiring manager), because she's currently working in a coffee shop.
Something is wrong that we can't easily bring in young or old, talented people from the private sector or out of school, and grow them into federal service, even if they don't have the perfect checklist answers.
Unfortunately, this is a problem in many bureaucratic-driven organizations, where if it's not checklist-driven, then it's usually not at all. ;-)
(Source Photo: Andy Blumenthal)
Archaic Federal Hiring Practices
August 12, 2013
Engaging and Listening
Yet another change organization--different from the two that I wrote about yesterday--this one called "Be The Change" with three national campaigns currently:
- Service Nation--encourages a year of national service "to tackle pressing social issues."
- Opportunity Nation--advocates for expanded economic mobility for all young people and to "close the opportunity gap in America."
- Got Your 6--seeks to create opportunities for veterans.
Has "change" just become cliche or are people genuinely looking for something that is missing in today's culture, values, and norms.
These smiling people certainly seem to be excited about change.
It just makes you wonder--what is it that people are desperately missing in their lives and want en masse to change? How do we help people find that missing link and achieve real enthusiasm for what we are doing and where we are going?
As leaders, it is our duty to understand and meet the genuine needs of the people...somehow doing this on the street corner by volunteers (as hardworking and noble as it is) seems to missing the larger point of government by the people for the people.
We need more politicians engaging and more people feeling they are being listened to. ;-)
(Source Photo: Andy Blumenthal)
Engaging and Listening
August 11, 2013
The Status Quo, No!
The first "You Sign, Companies Listen," about Change.org, "the world's petition platform" that now has 40 million users launching as many as 1,000 petitions a day. Now the site is allowing organizations to respond to petitions publicly and also has a "Decision Maker page," which shows organizations all the petitions against them.
Change.org focuses on "personal issues with achievable solutions," especially personal stories of injustice. The site is about a carrot and stick approach. Organizations can choose to listen and respond positively to their constituents legitimate issues or "there is a stick" if they don't engage with the hundreds of thousands and millions of petitioners.
A second article, "Not Kidding Around," about DoSomething.org, which "spearheads national campaigns" for young people interested in social change. Their values are optimism for a sense of hope, rebellion meaning the rules are broken and needs to be rewritten, and empathy to feel others pain so we can change things for the better.
There is a notion here that the youngsters "have no faith that Washington politicians can solve this problem." These kids feel that "the world is in the shitter" and they want to help create social change.
It is interesting to me that despite our immense wealth and technological advances or maybe in some cases because of it--creating a materialistic, self-based society--that people are disillusioned and looking to restore meaning, purpose, and social justice.
Things have got to mean more than just getting the latest gadget, blurbing about what you had for lunch on twitter, or accumulating material things (homes, cars, vacations, clothes, shoes, bags, and more).
People can't live on materialism alone, but are seeking a deeper connection with G-d and the universe--to make peace with our creator and with each other and create a better world where we are elevated for helping others, rather than just taking for ourselves.
(Source Photo: Andy Blumenthal)
The Status Quo, No!
September 5, 2012
Engaging Millennials
Millennials may be having a tough time finding work--perhaps they are down, but they are certainly not out!
The article explores how to successfully engage millennials in the workforce by:
- Connecting in person and through social media
- Offering leading-edge technologies with room to experiment and innovate, and
- Providing a sense of meaning through professional contributions.
Hope you enjoy,
Andy
Engaging Millennials
May 30, 2012
Communication, What Comes From The Heart
They ponder what will it take to win the hearts and minds.
They may hire consultants to tell them what they should say.
They engage fancy speechwriters to say "it" just so.
Then, they monitor the polls to get feedback and see how their message was received.
However a new article in Harvard Business Review (April 2012) throws a curve ball at this whole notion--stating: "It seems almost absurd that how we communicate could be so much more important to success than what we communicate."
From my perspective, there are many factors that contribute to the success of our communications:
Firstly, let's face it--personality, likability, charisma, and charm go a long way to influencing others--and yes, it seems like this is the case, almost at times, regardless of the message itself.
Then there is everything else from emotional intelligence and political savvy for "working" the audience to doing your homework in terms of getting your facts right, making your presentation engaging, using back channels to build support, and giving people the opportunity to ask questions, contribute, and buy in.
According to the HBR article, successful communication directly impacts team performance, this occurs through:
- Energy--"the number and nature of exchanges among team members"--with more interaction being better.
- Engagement--the distribution of communications among team members--with more equal distribution being better (i.e. communication isn't being dominated by one person or a select few).
- Exploration--this is the communication between a team and other external connections--with more outreach being better for creativity and innovation.
For all of us, communicating is as much about the way and how much we interact with others, as with what we actually have to say.
That's not to say, that what we have to communicate is not important, but rather that the mere act of communicating with others is itself a positive step in the right direction.
We have to genuinely interact and connect with others--it's a critical part of the influencing and teaming process.
Only then, does honing the message itself really make the difference we want it to.
People communicate with other people and this happens in a very direct, personal, and emotional way.
There is a Jewish saying that my wife often tells me that her grandfather used to say, "what comes from the heart goes to the heart."
I think that is the correct notion--sincerity is at the core of it takes to really communicate effectively with others.
(Source Photo: here with attribution to VisaAgency)
Communication, What Comes From The Heart
November 5, 2011
Dilbert Shows The Way to User-Centric Government
Dilbert Shows The Way to User-Centric Government
June 17, 2011
Apps-The World At Your Fingertips
Apps-The World At Your Fingertips
February 20, 2010
Bringing Back The Passion
Typically, success is attributed to nature, nurture, hard work, persistence; plain old luck, and of course, Divine intervention—always. But another, often overlooked, critical determinant of organizational and personal success is passion.
Passion is the deep desire, compelling feeling, and driving force that motivates us. It is our call to action that we are compelled to heed.
An undertaking done without passion is often mere mental or physical drudgery and considered time killed until we can extricate ourselves and do what we really want to be doing. In contrast, when we have passion for what we are doing it is a “labor of love” and is considered “time well spent”—an investment that we make with joy in our hearts and the feeling that we are engaged in what we are meant to be doing.
I remember growing up as a kid and being advised to chose a career that “you feel passionate about.” “Remember,” they used to say, “this is what you are going to be doing for the next 30 or 40 years!”
Too bad, that in the beginning of my career, I didn’t exactly listen. Fortunately, I found my true passion in leadership, innovation, and technology and was able to course correct.
Over time, I have learned that those who are passionate for their work have a huge “leg up” over those who don’t, and that it is a tangible differentiator in performance. Organizations and people that are truly passionate for what they do are simply more engaged, committed, and willing to do what it takes—because they love it!
In light of how important passion is, I read with great interest an editorial in ComputerWorld, 8 February 2010 by Thornton A. May, titled “Where Has IT’s Passion Gone?”
The article provides alarming statistics from the Corporate Executive Board that in 2009 only 4% of IT employees were considered “highly engaged” in their work.
The author questions: Can “IT [workers] crawl out from under the ambition-crushing, innovation sucking, soul-destroying minutiae of just keeping the digital lights on?”
“Trance-walking zombies” just go to work to keep the proverbial “lights on,” but passionate employees come to work to enhance the mission, delight their customers, and innovatively solve problems.
While IT leaders cannot waive a magic wand and make their employees feel passionate about their work, from my experience, when IT leaders themselves are passionate, the passion is often contagious! When we are truly “feeling it,” others start to feel it too.
Now, it’s unrealistic to take it upon ourselves to make everyone happy, but we can certainly do our part by putting leaders in charge that are passionate, letting them lead by example, and allowing them to create a culture of productivity and engagement that everyone can get excited about and be proud of.
One of the big challenges that leaders face when they try to motivate employees is that often there are many good people who were once passionate, but who have lost their inner-drive because of various set-backs, prior poor leadership, or even burn-out. One way to help bring the spark back is to empower these people to lead their own initiatives and to help them succeed where once they were thwarted.
Without passion, what are we all really doing except taking up space?
Bringing Back The Passion