Showing posts with label Caveat Emptor. Show all posts
Showing posts with label Caveat Emptor. Show all posts

July 8, 2016

I'm Telling You They're Really New

So I ordered a pair of swim fins to replace a pair that recently ripped in the pool. 

I went online and ordered a brand NEW pair. 

A few days later, the fins arrive in an envelope (no box). 

Already sort of terrified at what I will find in this strange bag, I slowly open it up, and find a completely disgusting dirty, scuffed, USED pair of fins with no tags or packaging

Ew...I am so grossed out and contact the vendor right away to return these, but instead of customer service, I got a boat load of b.s. and chutzpah.

They made a million excuses, tried to make me feel bad, and basically refused to provide for a return, saying that the product is not really used, that it just got dirty in the mail and on the trucks and all, and I just have to clean them off a little!

When I question them about why there was no box or packaging, they say, "Oh that, well we take it out of the box, so we can ship it more cheaply for you

I said, "What right do you have to take it out of the packaging when I ordered it new--maybe I want the packaging or need to give the item as a gift?"

Then they go on to give me an ear-full about about the high cost of shipping and that I should thank them for removing the packaging to the keep costs down (but the problem is that they were trying to keep costs down in more ways than one here). 

They continue to berate me as well about how I should be more understanding as to the dirt and scuff marks, since it's no big deal, because when I put it in the pool, the water and the chlorine will wash it off and kill all the germs anyway!

After patiently taking this abuse for a while, I went online and saw that others had the same experience with this merchant--getting sent used goods in the mail that had been advertised and paid for as new.  

Now I had had it up to HERE, and I promptly did my duty and went online to give them an appropriate customer review to help others from getting cheated like this in the future. 

Guess what happens next? 

They email me to tell me that they took note of my feedback and not that they are sorry about what happened and want to fix it, but that "We will never ship to you again." 

My wife explodes laughing...mwahahahahaha--like who would ever want to go back and do more business with these crooks. 

People are absolutely crazy out there.

Caveat emptor (buyer beware) a million times.  ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark

January 20, 2015

Buyer Beware, Else Buyer Remorse

Just a quick lesson I wanted to share from my grandfather.

He used to say (or so my dad used to tell me), "You open your eyes or you open your wallet!"

Put another way is that "A fool and his money are soon parted."

But I like the way my grandfather put it even better--easier to remember and no name calling involved! ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark

December 12, 2014

Hair Drying Contraption

Took this photo at the Salon of this hair drying contraption.

The arms actually moves up and down in this crazy arc over a person's head...like butterfly wings flapping away drying from all positions and surfaces of your head.


Looks quite unnecessary, except that it probably makes the customer feel uh so special...having this unique machine working their hair all over (who the heck would have one of these at home). 


Maybe it hovers off the ground and does little whirlies too!


In life, it is up to us to be discerning--what is necessary and real and what is just bluffery and showbusiness.


Yes, there is no business like show business and alien space hairdryers--that fits right in. ;-)


(Source Photo: Andy Blumenthal)

Share/Save/Bookmark

November 9, 2014

Lowest Price Guaranteed!

So I bought a really comfy chair--everyone wants one of these. 

(Note: Pictured here is not the actual chair or store from my story today.)

Anyway, I was so happy thinking about how lush the sitting experience would be. 

Yes, the "retail price" seemed high, but I got the "Veterans Day discount" and then bargained some more. 

So I thought I probably did okay on the negotiation, especially since I was dealing with a major national brand.

Also, the contract/invoice had in writing a "lowest price guarantee"--so that if within 30 days, I found the chair for cheaper, the company "would gladly refund the difference in full"!

Sounds good, right?

But something wasn't feeling right and when I went home I had trouble sleeping--something seemed off with this purchase and this merchant. 

So in the morning, I checked online and found the exact same chair for almost $300 less!

Well, I headed straight to the store with a printout of the lower price I had found and promptly presented it to the store manager for the refund of the difference as promised.

But instead of the glad refund, I got stonewalled and the dumbest look on the store manager's face I have ever seen. 

He started the million excuses why he wouldn't refund the difference in price as promised. 

First he said, oh, the chair I found was a different color--I showed him the chair online and the one in his showroom, and they were the identical color and everything. 

Then, he goes for a second attempt, saying, uh the price guarantee doesn't apply to prices found at outlets, and I said where does the price I found say outlet anywhere? He couldn't find anything like that. 

So he tries a third time to get rid of me, and says, the merchandise has to be advertised under "the same terms and conditions," and it wasn't.  I said what terms and conditions weren't the same?  He said, well, they just weren't the same. 

At which point, he told me plain and simple that he wasn't going to refund the difference and that I should get out of the store. 

I won't tell you all the (legal) details how, but let's just say this guy was sorry for trying to do that...and I walked out with the price difference refunded. 

Buyer beware--lot's of crooks out there trying to take your money and giving guarantees that are complete b.s. 

This is probably especially the case with many brick and mortar retailers who are having serious problems competing with their significantly lower overhead online brethren. 

Beware--Beware--Beware!!! 

I learned again today and taught my daughter to stand up for what is rightfully yours and don't let anyone take advantage of you!  

You work for your money too and no one should cheat you out of it. ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark

January 1, 2014

Ushering In 2014

As we usher in 2014, I thought this amazing Fendi Jewel Watch for women was a great timekeeping way to capture the moment.

I took this photo in the Bellagio Hotel in Vegas. 

There was a huge advertisement hanging by the lobby, and it immediately caught my eye. 

I like the different colored stones for each hour around the dial, as well as the overall white diamond ring around the face. 

I found it at their website for $3,000 and it is an absolutely gorgeous timepiece when you first see it.

But it's interesting to me that while it catches my eye, the more I look it, I find that I start to tire of it, and it is not one of those truly timeless jewelry pieces.

Maybe an important lesson for the New Year is that we need to look closely and carefully to avoid expensive buyers remorse, because not everything that glitters is gold--in fact, this watch is stainless. ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark

December 12, 2010

3G, 4G, XG...Huh?

There is a huge need for speed on our networks—as we demand the latest and greatest download streaming of books, movies, games, and more.

The network generation (or mobile telephony) standards have evolved to soon to be 4th generation (or 4G).

While 3G standards require network speeds for voice and data of at least 200 kbit/s, the 4G-performance hurdle jumps (500x) to 100 mbit/s.

The chart from Wikipedia shows the various standards and how they have evolved over time.

What are interesting to me are two things:

1) Network carriers that are competing for your business are already boasting 4G deliveries even though they do not meet the standards set out by The International Telecommunication Union (ITU), an agency of the U.N. According to Computerworld (22 November 2010), the 100 mbit/s standard is “about 10 times the performance that any carrier…can offer today.” Moreover, technologies such as LTE-Advanced and WiMax 2 that are expected to be 4G complaint aren’t “expected to go live commercially until 2014 or 2015.”

2) While the carriers are touting their various breakthrough standards, most people really have no clue what they are talking about. According to the Wall Street Journal (4 November 2010) on a survey by Yankee Group that “of more than 1,200 consumers found 57% had either never heard of 3G or didn’t understand the term. [And] With 4G, the ranks of the confused jump to 68%.”

Some lessons learned:

In the first case, we need to keep in mind the principle of caveat emptor (or let the buyer beware) when it comes to what the Wall Street Journal is calling the “increased rhetoric underscoring the high-stakes games played by the carriers as they jockey for position.”

In the second, vendors and technologists should understand that they are losing the consumer when they talk “techno-geek.” Instead, all need to use plain language when communicating, and simplify the technical jargon.

The comic in Computerworld (22 November 2010) summarized it well with pictures of all the various GGGG… technologies and the people next it to it saying, “At this point the labels are ahead of the technology.” Of course, I would add that the labels are also ahead of most people’s ability to understand the geek-speak. And we need to fix the communications of both.


Share/Save/Bookmark