Showing posts with label Crowdsourcing. Show all posts
Showing posts with label Crowdsourcing. Show all posts

August 21, 2017

Navy Under Attack?

So there was another collision of a U.S. Navy Destroyer.

The Navy destroyer collided early today with an oil tanker off of Singapore. 

10 sailors are missing and there is significant hull damage. 

This is the 4th known accident just this year of our Navy vessels in Asia waters.

And previously I wrote incredulously about the last Navy collision with a massive container ship in June that resulted in 7 dead. 

How do U.S. Navy ships with the most advanced sensors, navigation, weapons, and command and controls systems in the world--that are supposed to be protecting us--just simply collide with other ships like toys in a bathtub?

These Navy ships are a vital projection of U.S. might, and are supposed to be able to keep the worst foes away and keep our dedicated men and women warfighters safe at sea--whether from bomb-laden terrorist attack speed boats to anti-access/area denial missiles and all threats from on, above, or below. 

Yet, they just keep crashing...

There was supposedly some buzz online about a stealthy new cyber weapon that is attacking our ships and making them useless and helpless pieces of (G-d forbid) floating junk at sea or perhaps enabling them to be hacked and electronically commandeered and controlled in order to crash them.

Either way, how many collisions does it take for this to become a concerning problem with our Navy's ability to manage the ships under their command and be ever war-ready. 

Our ships are a major element of our national strength and security, and loss of control implies a potentially great risk to our nation. 

We need our Navy and their tremendous people, assets, and expertise to safeguard our people, freedom, and democracy.

A few months ago, there was a hackathon to test the Navy's systems' security--and most certainly, this is a crucial type of test that we potentially face every day in real life.

These are challenging times for everything cybersecurity, so let's make sure we have all the capabilities we need and are fully up to the task to defend ourselves and take out our enemies--it's not just our Navy in the spotlight and at risk. ;-) 

(Source Photo: With attribution to CNN and adapted from here)
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May 17, 2013

Giving Voice to The Workers

In light of the recent factory collapse in Bangladesh and another in Cambodia this week, there is an promising crowdsourcing service called LaborVoices for factory workers and other industries. 

A former Department of State employee, Kohl Gill, who I do not know, started the service.

LaborVoices collects information from workers by phone polling in the workers native languages.

The service anonymously records information about hazardous working conditions, product quality, and maintenance of equipment. 

According to Bloomberg BusinessWeek (13 May 2013), LaborVoices aggregates worker responses and provides the results on a subscription basis through an online dashboard. 

Unlike with onsite inspections, where workers can be easily coaxed, cajoled, or threatened to provide positive workplace feedback, the private polling by mobile phones provides for more accurate and timely reporting of workplace issues. 

Problems that can be identified early can be remediated sooner and hopefully avoid defects, injuries, and illnesses from poor products and working conditions. 

Giving voice to the workforce--anonymously, safely, and in aggregate can provide important information to companies, labor unions, government regulators, and law enforcement to be able to take action to protect people inside the workplace and to users outside. 

Like an ever-present inspector general, internal auditor, or tip hotline, LaborVoices can help self-regulate industry, produce safer products, and protect the workers who make it all happen. 

(Source Photo: here with attribution to UN Women Asia and The Pacific)
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March 4, 2013

Seasaw, Yeah It's For Kids


There is an interesting new crowdsourcing application called Seesaw.

And like a seesaw goes up and down, you can take a picture and crowdsource decisions--thumbs up or down for what you should do.

Food, clothes, movies, more--I could imagine people even going so far as to use this for dating--Go out with them or not? Keep 'em or dump 'em?

While the possibility of having others chime in on your everyday life decisions is somewhat intriguing, social and fun...it also seems a little shallow and superficial.

Do you really need to ask your friends about everything you do or can you make simple day-to-day decisions yourself?

And when it comes to big decisions, perhaps you need more than a picture with a thumbs up or down to give the decision context, evaluate pros and cons, think through complex issues, and make a truly thoughtful decision--perhaps some genuine dialogue would be helpful here? 

Finally, many decisions in life come at the spur of a moment--should I or shouldn't I--and you don't have the benefit of saying hold on "let me take a picture and get some of my friends opinions on this"--life waits for no one and timing is often everything!

It is good to get other people's opinions (i.e. the proverbial "second opinion") as well as to do what my father used to tell me which is to "sleep on it," because things look different over night and in the morning.

But while you should consider what others think--in a meaningful way--in the end, you need to trust your inner self and take responsibility for your own decisions. ;-)

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January 13, 2013

You Can Better The World


I am really excited about this new Social Media application called Betterific.

It looks a lot like Twitter but is focused on ideas to better the world. 


Every Betterific starts under the heading of "Wouldn't it be better if" and you fill in the rest. 


Whether you have ideas for improving products, companies, policies, or even the way we treat each other--this is a great way to get your ideas out there. 


You also add tags (metadata) to make the ideas more easily searchable by others. 


Like Twitter you can follow topics or other innovative people, friends, and family members. 


A great feature is that you can actually vote--thumbs up or down--for the ideas, and through crowdsourcing great ideas can rise to the top.


There is also a bar at the top where you can look up better ideas by search term--so individuals, organizations, or brands can harvest this information and hopefully act on them.


One of the featured Betterifics when you sign in online is from someone who suggested that toilet seats come with a pedal lift lid (like a garbage can)--being a little germophobic myself, I vote definitely yes to this one!


I hope this type of app catches on so we can all innovate and get our ideas out there simply and clearly.


This has the potential to become a tremendous archive for great ideas that can be accessed, prioritized and most importantly implemented--so we can all really make a difference for the better. ;-)


(Source Photo: Andy Blumenthal)

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November 26, 2012

Autocomplete: Do Zombies (What)?

The autocomplete feature in search engines can tell us a lot about what people are thinking and asking about.

According to the New York Times (21 November 2012) "sites like Google and Bing are showing the precise questions that are most frequently asked."

Autocomplete suggests the rest of your search term based on the most popular things that others have asked for, so it speeds up your search selection by anticipating what you are looking for and by reducing spelling errors in your search terms.

Another advantage to seeing popular searches is to understand what the larger population is thinking about and looking for--this gives us insight into culture, norms, values, and issues of the time. 

I did a simple google search of "do zombies" and as you can see the most popular searches are about whether zombies: poop, exist, sleep, "really exist," and have brains. 

Even more disappointing than people asking whether zombies really exist is that the #1 search on zombies is about whether they poop--what does that say about our lagging educational system?

I would at least have imagined that the preppers--those infatuated with the end of the world and with preparation for survival--would at least be searching for terms like:

Do zombies...

pose a real threat to human survival?

have (certain) vulnerabilities?

ever die?

have feelings?

have children?

beat vampires (or vice versa)?

I suppose autocomplete is good at crowdsourcing search terms of what others are thinking about, but it is only as good as those doing the ultimate searching--our collection intelligence at work. ;-)

(Source Photo: Andy Blumenthal)

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July 3, 2012

Better A Rock Than A Pebble



Pebble is coming out with a Smartwatch that connects via wireless
Bluetooth to either iPhone or Android devices.

It can be used for getting messages, including from Twitter and
Facebook, as well as for caller id, music controls, GPS, and more.

And you can download more apps from the watch app store.


Pebble uses a high resolution ePaper display technology, has a
vibrating motor, microprocessor, accelerometer, and the battery can run for up to 7 days.

It has been crowdfunded through Kickstarter website and has since
April sold, pre-order, approximately 85,000 watches at a $115 pop.

While I like the idea of being able to get information in more
convenient form factors whether as a watch, glasses (like Google is working on) or other device configuration, I think the Pebble has a way to go in terms of it's particular design.

Honestly. the Pebble looks cheap and chincy to me. The device looks
too plasticy. The colors seem more geared towards kids.

Additionally, the screen looks way too small to be very useful except
for the most basic alerts, but maybe this is all to make lighter and more mobile.

I plan to wait for something a little more substantial and with a
larger screen.

A ruggedized version would be especially appealing including water,
shock, and dust resistant and so on.

Perhaps the
crowdfunding model has worked for this smartwatch for people looking to get the latest technology or even make a fast buck, but I think a little more crowdsourcing, in terms of customer requirements and feedback, would make an even better product for all.
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December 25, 2011

Swarming For Social Order and Disorder

A swarm is a large number of organisms generally in motion. According to Swarm Theory, the collective exhibits superior intelligence or abilities beyond that of any individual.
Swarms are powerful forces that we see in our society today in everything from the worldwide riots of 2011 to crowdsourcing on the Internet--to put it simply as they say, "there is power in numbers."
And swarms and their immense power dates back to the Bible, where the 8th plague sent on Egypt in Deuteronomy 10:14-15 was the plague of locusts:
"And the locusts went up over all the land of Egypt...for they covered the face of the whole earth, so that the land was darkened; and they did eat every herb of the land, and all the fruit of the trees..."
This past year, we saw the power of swarms in the riots around the globe--from Tahir Square to Occupy Wall Street. In the case of Egypt, Mubarak was deposed after ruling for 30 years and in the case of Wall Street, the Occupy movement sparked protests around the globe lasting for many months.
Similarly, swarms are being put to the test in multiple military applications from the Army's Future Combat System (since renamed) that envision brigades of manned and unmanned combat vehicles linked via an ultra-fast network creating a highly coordinated and maneuverable fighting force to DARPA's iRobot Swarm Project creating a mesh network of mobile robots with sensors that can coordinate and perform surveillance and reconnaissance gaining dominance over the battlefield.
The power of the swarm is not just a physical phenomenon, but also a virtual one where crowdsourcing is used online to do everything from building incredible sources of knowledge like Wikipedia to soliciting citizens ideas for solving national problems such as on Challenge.gov.
Traditionally, the power behind the swarm (in nature whether bees, ants, or locusts) was the collective behavior of so many to attack an enemy, build a colony, or ravage the landscape. Today however, the swarm is powerful because of its collective intelligence--whether in pooling information, vetting ideas, or just coordinating activities with such sophistication that the group can outwit and outmaneuver its opponents.
Wired Magazine has an article for the new year (January 2012) called "Crowd Control" in which the riots of 2011 are viewed as both "dangerous and magnificent"--they represent a disconnected group getting connected, a mega-underground casting off its invisibility to embody itself, formidably, in physical space."
"Today's protest, revolts, and riots are self-organizing [and] hyper-networked"--and just like a swarm, individuals deindividuate and base their ideas and actions on the shared identify of the group and therein, a social psychology takes hold and with basic communication and social technology today, they can spontaneously form potent flash mobs, "flash robs," or worse.
The age old phenomenon of swarming behavior is intersecting with the 21st century technology such as smartphones and social media to create the ability of individuals to gather, act decisively, disperse into the crowds, and then reconvene elsewhere to act again.
The power of this modern swarm is no longer about "sheer numbers," but about being interconnected through messaging, tweets, videos,and more.
Many today are finding the power of the swarm with both friends and foes. Friends are using swarming to try to accomplish new social and scientific feats. While foes such as Al Qaeda are utilizing swarming for hit and run terrorism--moving agilely between safe havens and targeting their victims with tools of terror such as IEDs, car bombs, and other flash attacks.
Swarming is not just a behavior found in the animal kingdom any longer, today it is a fundamental source for both social order and disorder.
Swarming is now a strategy and a tactic--we need to wise up and gain the edge with social swarming behavior and technology to "outwit, outlast, and outplay" those who want to threaten society, and instead use it to improve and secure it.
(Source Photo: here)

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November 5, 2011

Dilbert Shows The Way to User-Centric Government

Scott Adams the talent behind Dilbert comics and numerous books wrote a fascinating column in the Wall Street Journal (5-6 Oct. 2011) called "What if Government Were More Like an iPod."
Adams has some great ideas and here's a few:
1) Leverage Group Intelligence--"group intelligence is more important than individual genius...thanks to the Internet we can summon the collective intelligence of millions." While certainly in government, we are using social media and crowd sourcing to leverage group intelligence by making information available to the public (e.g. Data.gov), engaging the public in innovating new applications (e.g. Apps for Democracy), getting feedback and comments on regulations (e.g. Regulations.gov), soliciting policy ideas and petitions from citizens (e.g. We The People) and more, this is only a start. We can continue to advance engagement with people on everyday issues to come up with solutions for our biggest and toughest challenges. One example for doing this is utilizing more tools like Quora to put out questions to subject matter experts, from every spectrum of our great nation, to come up with the best solutions, rather than just rely on the few, the loud, or the connected.
2) Voting With Understanding--"Voting [the way we currently do] is such a crude tool that half of the time, you can't tell if you're voting against your own interests. Change can take years...and elected officials routinely ignore their own campaign promises." Adams proposes a website to see the "best arguments for and against every issue, with links to support or refute every factual claim. And imagine the professional arbiters would score each argument." I can empathize with what Adams is saying. Think of the healthcare act in 2010 that was over 2,500 pages or the 72,000 page tax code--there is a reason people are overwhelmed, confused, and calling for plain language in government communications such as the Plain Language Act. There is obviously more to be done here using user-centric communications and citizen engagement, so that the average citizen with bills to pay and a family to care for, can still participate, contribute, and vote with understanding unmarred by gobbledygook, "the weight test", and politicking.
3) Campaigning More Virtually--Make it "easy for voters to see video clips, interviews, debates, and useful comparisons of the candidates positions. In the modern era, it does't make sense for a candidate to trek all over the country on a bus." Too much of the political process is the shaking hands and kissing babies--the showmanship of who looks better and talks more sleekly versus focusing on the policy issues. While it is important to present favorably, lead and influence and bring people together, it is also critical to get the policy issues out there clearly and without flip-flopping (which should be reserved for burgers only). The media plays a role in keeping the political candidates on their toes and honest, but the process itself should vet the issues in written commitments by candidates and not reversible sound bites on TV.
4) Quicken The Innovation Cycle--"I'm fairly certain Ben Franklin wouldn't be impressed by our pace of innovation. He invented the post office and showed us electricity and it still took us nearly 200 years to come up with email. We're not good at connecting the dots." This is an interesting point, but it sort of misses the mark. There are lots of good--even great--ideas out there, but from my perspective on organizations, execution is usually the stumbling block. In fact, according to Wikipedia, the Patent Office has a backlog of over 700,000 patent applications as of October 2010, so new ideas are plentiful, but how we work those ideas and make them come to fruition is a project management and human capital challenge. While email seems like just a dot or few dots away from the post office and electricity, there is obviously a lot of groundwork that needs to be laid to send an email from DC to Jerusalem in split seconds.
In short, Adams summarizes his convictions for government change in advocating a form of User-Centric Government (my term). Adams actually proposes a 4th branch of government (I think he really mean a new agency) to manage "user-interface" or what I understand him to mean as citizen engagement. Adams describes this new agency as "smallish and economical, operating independently, with a mission to build and maintain friendly user-interface for citizens to manage their government." Adams would advance the achievement of his ideas and hopes for leveraging group intelligence, voting with understanding, campaigning virtually, and quickening innovation. I believe Adams idea builds on the concept of a Federal agency for innovation that has been proposed previously over the years by The Industry Advisory Council and others to be modeled after the Defense Advanced Research Project Agency (DARPA).
While there are arguments for and against creating another government agency for driving user-centric government, creating more and better user engagement through understanding and participation is fundamental and aligns with our core principles of democracy and as a global competitive advantage.
While Government is not Apple, learning from some of the best and brightest like Steve Jobs on how to reach people intuitively and deeply is a great way to go!
(Source Photo: here)

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September 24, 2011

Have Your Voice Heard

There is a new application from the White House called "We The People" for crowdsourcing public opinion and getting your voice heard on policy issues.

This is an easy way to let the administration know your opinions and get others to sign on as well.

It's simple to set up an account--just input your name, email, and zip code and verify your account.

Then you can sign existing petitions or create your own and share the link with others via email, Facebook, Twitter, etc.

Here's how to create a petition in 10 easy steps:

1) Sign on to your White House.gov account
2) Create an action statement (i.e. petition headline)
3) Select up to 3 issue categories
4) Review existing petitions on the same subjects
5) Sign the other petitions and/or create your own
6) Describe your petition in 800 words or less
7) Add key words (tags).
8) Preview and edit
9) Publish
10) Share

According to the site, the current threshold for getting an official response is 5,000 signatures within 30 days.

So petition away and let your voice be heard on important issues to you--this is your hotline to the President and his staff.

I can't think of a better use of social media than this.

(I work for the government, but am not representing them here...all opinions my own.)

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August 6, 2011

The World Peaceularity

Futurist, Ray Kurzweil laid out his vision for a time when artificial intelligence surpasses the pure human kind--this he called The Singularlity.

Now people from around the world are building a presentation in Google Docs with alternatives visions of our future--it is both fascinating and humorous.

The image on World Peacularity was my contribution with a vision for a future as stated in Isaiah 2:4 "Nation shall not lift up sword against nation, neither shall they learn war anymore."

Hope you like it and that we can share the desire for and pursuit of World Peace together.

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July 22, 2011

When The Cheapest Task Is Too Expensive

TaskRabbit is a new way to get odd jobs done by simply posting them online for others to bid on and perform them.

Browsing the list of tasks out there now, I see everything from driver for a day to laundry, matching paint colors to organizing a library, picking up items from the store to installing a t.v.--I suppose if you need it (and it's legal), you can post it. :-)

The service is available in LA, San Francisco, Orange Country, Boston, and NY--so far.

Basically, the way it works:
  1. You, the "Sender", go online and name and describe the task, including when and where you want it done as well as the maximum you are willing to pay.
  2. "Runners" are alerted and bid the minimum that they are willing to accept to do the job.
  3. You review the bids and select one.
  4. The runner performs the work.
  5. You review, rate, and reimburse for the work.
Wired (August 2011) calls TaskRabbit the "eBay for real world labor," although there are other competitors out there such as AirRun and Zaarly.

In TaskRabbit, "Customers pay by credit card, and the runner's share gets deposited into a TaskRabbit account, with checks cut every Friday."

"TaskRabbit takes 12-30% cut of each transaction."

97% of tasks get a bid from at least one runner and 75% of tasks get completed.

If you want to become a Runner-- you apply through a 3-step process that includes an application form, video interview, and a federal criminal background check.

Gaming mechanics is used to rank top runners, display their experience level and average customer reviews, and provide them a progress bar to show points needed to get to the next level.

TaskRabbit fills an important niche in our society that is increasingly time-presured, convenience-oriented, and service-based and where more and more people hire themselves out as consultants, freelancers, and Guy/Gal Fridays.

While I can see the benefits to people who need to get work done and for people looking for work, there is something about this process where we bid out our labor by the individual task--like in the video where we need someone to pick up dog food--that it can get a little degrading and meaningless. No longer are we hiring people for their knowledge, skills and abilities for long-term contributions and growth prospects, but rather we are tasking out the smallest and most mundane of tasks to the lowest bidder.

Harvard Business Review (July-August 2011) in an article called "The Age of Hyperspecialization" wrote of the new social challenges with companies such as TopCoders that crowdsources out IT work to 300,000 freelance developers in more than 200 countries, such as: "the possibility of exploitation as work quickly finds the cheapest takers, and the opportunity for deception when workers can't see the larger purpose to which they are contributing."

Crowdsourcing or outsourcing these everyday tasks can bring speed and quality to what we are looking for, but the true cost comes in terms of "digital sweatshops" and potentially "dull and meaningless" work.

Is this level of economic efficiency going to cost us all more in the end?

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May 26, 2011

Educating The World


Salman (Sal) Khan is amazing!

He quit a job as a hedge fund analyst to start a free and now highly popular educational website Khan Academy.

Khan is the founder and sole faculty of the academy, and has posted over 2,100 educational videos on topics ranging from:
  • Mathematics
  • Science
  • Economics
  • Finance
  • History
  • Statistics
  • And more
Khan goal is to "educate the world" providing the tools so that everyone can learn at their own pace, and where teachers are facilitators.

Khan explains the concepts of the various subjects slowly and clearly and uses an electronic blackboard to demonstrate examples and problems.

The Khan Academy also provides exercises, test prep (like for the SAT, GMAT, etc.) and a dashboard for tracking student progress.

As of today--26 May 2011--Khan has served up over 56 Million lessons!

According to BusinessWeek (May 23-29, 2011) Khan's work was recognized in 2010 by donations that included $1.5 million from the Bill and Melinda Gates foundation, $2 million from Google, as well as others.

Of course, there are other free learning sites out there, but to me Khan Academy seems unique in its breadth and depth of core academic learning--plus they are all taught by Khan!

Khan Academy is becoming the "free virtual school" for the world, and his students seem to love it.

While Khan is doing a super-human job, one suggestion that I have is to consider adding social collaboration tools (chat, blogs, groups, and so on) to the site to enable students to discuss about the material and ask questions and even post their own insights that others can benefit from.

Also, opening some element of this up to crowd-sourcing (like Wikipedia) may help this to grow even bigger and faster.

At some point, even a King Khan needs some help to educate the masses.

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April 29, 2011

A Place for Answers


First there was Wikipedia and now there is Quora.

On January 15, 2011, Wikipedia celebrated it's 10 year birthday, and according to Bloomberg Businessweek, it now has more than 17 million entries (compared with only 120,000 for Encyclopedia Britannica) in 250 languages and is one of the most visited sites on the Internet. Moreover, the accuracy of the crowd-sourced Wikipedia has generally been found as good as traditional encyclopedias.

But despite the phenomenal growth of Wikipedia, a new site, Quora is finding a place for itself in online knowledge management, as one of the key question and answer (Q&A) destinations of the web (others being Answers.com, Yahoo Answers, and more--which were apparently found lacking by the founders of Quora).

According to Wired (May 2011), Quora is only 2 years old and already has about 200,000 people visiting the site each month. The approach of Quora is to create a searchable knowledge market based on merging verifiable facts with people's personal experiences and observations or what Wired calls "the large expanse between...the purely objective [e.g. Wikipedia] and the purely subjective [e.g. Facebook, Twitter, etc.]."

Quora is looking to capture what it believes is the "Ninety percent of information people have [that] is still in their heads and not on the web."

The site is also creating a community of people who participate in asking and answering questions, and can select to follow topics and people of interest, and vote on whether answers are helpful ("voted up") or not to push answers up or down the page.

Similar to Wikipedia, answers can be "trimmed, corrected, or otherwise massaged by one of the rigorous volunteers" (of which their are now more than 100--Quora only has 18 employees). Answers are "written for the world, and for anyone who has that same question for the rest of time." And even questions can get "extensively reworded."

Wired asks is this just another popularity contest on the web or self-promotion for the self-proclaimed experts? One of the volunteers responds that "This isn't about job searching. It's not about raising money. Most of us who are heavy users can already do that without help. It's a sense of sharing what we now, and it's being part of a community."

Of course, while critics may call them pedantic or petty, the Quora participants are on a mission to build a vital and timeless knowledge repository--"the modern-day equivalent to the Library of Alexandria", so perhaps the people chic has to be balanced with information usability.

On January 21, 2011, Tech Crunch awarded Quora "best new startup for 2010."

It will be interesting to see where this goes...the funny thing for me was that I ended looking up Quora up in Wikipedia. :-)

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March 14, 2011

Watson Can Swim

With IBM's Watson beating the pants off Jennings and Rutter in Jeopardy, a lot of people want to know can computers can really think?

Both sides of this debate have shown up in the last few weeks in some fascinating editorials in the Wall Street Journal.

On one hand, on 23 February 2011, John Searle of the University of California, Berkeley wrote that "IBM invented an ingenious program--not a computer that can think." According to Searle, Watson (or any computer for that matter) is not thinking but is simulating thinking.

In his most passionate expression, Searle exclaims: "Watson did not understand the questions, nor its answers, not that some of its answers were right and some wrong, not that it was playing a game, nor that it won--because it doesn't understand anything."

Today, on 14 March 2011 on the other hand, Stephen Baker, author of "Final Jeopardy--Man vs. Machine and the Quest to Know Everything" took the opposing view and stated: "Watson is an early sighting of a highly disruptive force...one that can handle [information] jobs held by people."

To the question of whether machine thinking is "real" thinking? Baker quotes David Ferrucci, IBM's chief scientist who when asked if Watson can think, responded "Can a submarine swim?"

The analogy is a very good one.

Just because a submarine doesn't swim like a fish or a person, doesn't mean it can't swim. In fact and in a sense, for the very reason that it doesn't swim exactly like a fish or person, it actually can swim better.

So too with computers, just because they don't "think" like humans doesn't mean they don't think. They just think differently and again in sense, maybe for the very same reason, in certain ways they can think better.

How can a computer sometimes think better than a person? Well here are just some possible examples (non-exhaustive):

- Computers can evaluate options purely based on facts (and not get "bogged down" in emotions, conflict, ego, and so forth like human beings).

- Computers can add processing power and storage at the push of button, like in cloud computing (people have the gray matter between their ears that G-d gave them, period).

- Computers do not tire by a problem--they will literally mechanically keep attacking it until solved (like cracking a password).

- Computers can be upgraded over time with new hardware, software, and operating systems (unlike people who age and pass).
At the same time, it is important to note that people still trump computers in a number of facets:

- We can evaluate things based on our conscience and think in terms of good and evil, and faith in a higher power (a topic of a prior blog).

- We can care for one another--especially children and the needy--in a altruistic way that is not based on information or facts, but on love.

- We can work together like ants in a colony or bees in a hive or crowdsourcing on- or off-line to get large jobs done with diversity and empowerment.

- We are motivated to better ourselves and our world--to advance ourselves, families, and society through continuous improvement.
Perhaps, like the submarine and the fish, both of which can "swim" in their own ways, so too both computers and people can "think"--each in their own capacity. Together, computers and people can augment the other--being stronger and more effective in carrying out the great tasks and challenges that confront us and await.

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March 11, 2011

Power To The People




From potholes to garbage, broken street lights to vandalism...we want to get our community problems resolved.
There is a good-looking application called "SeeClickFix" for connecting people and government to point out problems and get them fixed, fast.
It works with iPhone, Droids, and Blackberries; integrates with Facebook and Twitter; and has dashboard reporting and alerts, as well as emails notifications to provide acknowledgements and status updates on issues.
Built on the Open311 model, which provides APIs to existing internal systems and processes, so citizens report non-emergency issues to government based on standardized, open-access, and interoperable systems.
Open 311 describes how it works:
"Using a mobile device or a computer, someone can enter information (ideally with a photo) about a problem...This report is then routed to the relevant authority to address...this information is available for anyone to see and...contribute more information...By making the information public, it provides transparency and accountability for those responsible for the problem."
According to an article, iCitizen, in Fast Company (December 2010-January 2011), reported problems from citizen's smartphones or computers can even be routed straight to dashboard computers on public works trucks, "meaning a click in the morning can lead to a repair in the afternoon."
Ok, this may still be more vision than reality at this time, but it is a noble vision, indeed!
This is an evolution from 311 phones systems in many cities which are one way communications from individuals calling into government call centers and then waiting, waiting, waiting to see if the problem gets resolved to instead applications like SeeClickFix as a highly visible cloud solution where many people can openly exchange information over the Internet on public issues--providing more information, even potentially rating and ranking them (i.e. helping set public priorities for allocating limited public resources to community problems).
This can even be coupled with suggestion platforms such as IdeaScale for crowd-sourced citizen input into urban planning and community health, safety, and livability issues.
As part of its Apps for Democracy contest, DC awarded a prize and grant for the development of FIxMyCityDC, a web-based application for submitting service requests, checking status by interactive maps, along with the option of the user getting a call when the problem is resolved.
This is huge progress from the prior endlessly annoying call centers and their Interactive Voice Response Units that previously took callers through a maze of pre-recorded numeric options that more-often than not ended in the users abandoning the call and service requests going unfilled.
This is a far better model of information sharing, collaboration and transparency to solve real everyday problems in our communities, and a great example of the power of e-Government.

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April 20, 2010

The Editable Society

If you’re using a book reader like the Kindle or iPad and are downloading books to read, they are just like real paper books, except that the written word is now dynamic and the text can be changed out.

Wired Magazine, May 2010, has an article by Steven Levy called “Every Day They Rewrite the Book.”

“When you are connected to an e-reading device, the seller does have the capability to mess with the content on your device, whether you ask it to or not.”

Mr. Levy tells how “people were shocked to discover this last summer when Amazon, realizing that it had mistakenly sold some bootlegged copies of George Orwell’s 1984, deleted all of them from customers’ Kindles.”

Since them, Amazon “notifies customers of an update to the book they purchased; if a buyer wants the changes made, the company will replace the old file with the new one. In other words, the edition you buy remains fixed unless you agree otherwise.”

Changes on the fly—with the owner’s consent—is a positive thing when for example, publishing mistakes get corrected and new developments are updated, as Levy points out.

I guess what is amazing to me is that things that we take for granted as always being there…like a book, a song, a document, a video, a photo are not static anymore. As bits and bytes on our computers, e-readers, iPods, smartphones, and so on, they are every bit as dynamic as the first day they were created—just go in and edit it, hit save, and voila!

Documents and books can be edited and replaced. Songs, videos, and photos can be cropped, spliced, touched up and so on. There is no single timeless reality anymore, because all the material things that is being digitized or virtualized are subject to editing—or even deletion.

On the one hand, it is exciting to know that we live in a dynamic high-tech society, where nothing is “written in stone” and we can change and adapt relatively easily, by just logging on and making changes.

On the other hand, living in such a malleable electronic wonderworld means that with some pretty unsophisticated and common tools these days, pictures can be doctored, books can revised, and history can be literally rewritten. For example, just think about how anyone can go on Wikipedia and make changes to entries; if others don’t cry foul and undo the revisions, they stick.

It seems to be that with the technology to quickly and easily make changes electronically, comes the responsibility to protect what is true and historically valuable. No one person should decide what is fact or fiction, a valid change or a distortion of reality—rather it is a mandate on all of us.

I think this is where the importance of democracy and things like crowdsourcing comes into play—where as a society we together direct the changes that affect us all.

It is a frightening world where files can erased or doctored, not just because your own work can be changed, deleted, or destroyed, but because everyone’s work can be—and nothing is long-lasting or stable anymore.

I may be particularly sensitive to this being the child of Holocaust survivors, where the notion of a world where holocaust deniers can just “edit” history and pretend that the holocaust never happened is a scary world indeed.

But also a world, where malevolent people like hackers and cyber terrorists or dangerous devices like e-bombs (electromagetic pulses or EMPs) can damage systems and storage devices, means that electronic files are not secure from change or erasure.

We’ve become a society where everything is temporary—our marriages, our jobs, our stock portfolios, our homes, and so on—everything is disposable, changeable, and editable. We have truly become an editable society.

We need to balance our ability to edit with the necessity to create order and stability, and like Amazon learned, not change out files at random (without notifying and getting permission).

In IT, this is the essence of good governance, where you plan a structure that can breathe and adapt as times change, but that is also stable and secure for the organization to perform its mission.


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July 23, 2009

Cutting the Budget the Easy Way


Arnold Schwarzenegger , "the Terminator", definitely knows how to cut the budget--with a 2 foot long knife. Yikes!

But all kidding aside, while many critical services were cut to resolve a $42 billion budget deficit in the state of California, Governor Schwartzenegger manages to keep his cool. He posted this video of himself--combining some unique star humor with crowdsourcing--engaging people on new ideas to solve the crisis.

For The Total CIO, this is a great lesson in humility, working on difficult problems (no, not with a knife!), and reaching out to people with humor and passion to get the job done.

Good job Terminator!

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June 20, 2009

Who Says Car Companies Can't See?


Check out the concept for the new "Local Motors" car company:

  • "Vote for the designs you want. If you are a designer, you can upload your own. Either way, you help choose which designs are developed and built by the Local Motors community. Vote for competition designs, Checkup critiques, or portfolio designs.
  • Open Development, sort of like open source. Once there is enough support for any single design, Local Motors will develop it openly. That means that you not only choose which designs you want to drive, you get to help develop them - every step of the way.
  • Choose the Locale During the development process, help choose where the design should be made available. Local Motors is not a big car company, we are Local. The community chooses car designs with local regions in mind; where will this design fit best? You tell us. We make it happen.
  • Build your Local Motors vehicle Then, once the design and engineering is fully developed you can go to the Local Motors Micro-Factory and build your own - with our help, of course. See the "Buy" page for purchase and Build Experience details.
  • Drive your Local Motors car, the one you helped design and build, home."

I like this user-centric approach to car design and development. This is how we really put the user in the driver's seat.

The is the type of opportunity where we go from Henry Ford's one car for the masses approach to a more localized implementation.

While I don't know the specific economics of this approach for a car company, it seems like it has bottom-line potential since they will only proceed with car development once they have enough demand identified.

Why build cars that no one wants or likes and why pay for internal design and market research studies, when people will willingly participate for free in order to get what they really want?

Finally, this is a terrific example of open source development and crowdsourcing--getting the masses to contribute and making something better and better over time. More minds to the task, more productivity and quality as a result.


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April 4, 2009

Social Media Can Free Us All

An action by a lone decision maker may be quick and life-saving as in response to extreme fear or stress, when a person must in a split second select from the “fight or flight response.”

Given a little more time to make a decision, people have found that there is not only strength in numbers, but also wisdom. In other words, vetting a decision among a diverse group and hearing different sides to an issue, generally yields better decisions than an individual could make alone. Colloquially, we often here this referred to as “two heads are better than one.”

Now, with the power of the Internet, we are able to employ collective decision making en masse. Through Web 2.0 tools like Wiki’s, Internet forums, social networks, and other collaboration tools, we can reach out to masses of people across the social, economic, and political landscape—anywhere in the world—and even from those orbiting the planet on the International Space Station. Soon enough, we will take the power of the collective to new extremes by reaching out to those who have traveled and reside on distance worlds—I think that will probably be in Web 4.0 or 5.0.

What’s amazing is that we can get input from anyone, anywhere and in virtually limitless numbers from anyone interested in participating and providing their ideas and input.

When we open up the discussion to large groups of people like this it is called crowdsourcing, and it is essentially mass information sharing, collaboration and participation towards more sophisticated and mature ideation and decision making.

The concept of participatory thinking and intelligence, to me, is an outgrowth not just of the technologies that enables it, but also of the freedom of people to choose to participate and their human right to speak their minds freely and openly. Certainly, this is an outgrowth of democratization and human rights.

While the Internet and Social Media technologies are in a sense an outgrowth of freedoms that support our abilities to innovate. I believe that they now will be an enabler for continued democratization, freedom, and human rights around the world. Once the flood gates are opened a little for people to be free virtually (to read new ideas online, to vote online, to comment and provide feedback online, and to generally communicate and share openly online), a surge of freedom in the traditional sense must soon follow.

This is a tremendous time for human civilization—the Internet has connected us all. Diversity is no longer a dirty little word that some try to squash, but a strength that binds us. Information sharing no longer cowers behind a need to know. Collaboration no longer hides behind more authoritative forms of decision making. People and organizations recognize that the strengths of individuals are magnified by the power of the collective.

The flip side is that voices for hate, chaos, and evil can also avail themselves of the same tools of social media to spread extremism, crime, terrorism, and anarchy. So there are two camps coming together through sharing and collaboration, the same as through all time—good and evil.

The fight for truth is taking a new turn through technology. Social media enables us to use mass communication and collective intelligence to achieve a high goal.


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August 8, 2008

Prediction Markets and Enterprise Architecture

A very interesting article in ComputerWorld, 7 August 2008, called "Bet on it; Employee wagers help companies predict the future," shows how difficult planning can be and highlights the necessity of bringing stakeholders to the table to get better information (enterprise architecture) and better decisions (IT governance).

Google, for example, has for three years been using employee bets (over 80,000 so far) to predict market technology. “And Google has found that its employee bets are usually right.”

Forrester Research Inc. suggests that other companies can benefit from putting in place prediction markets to more effectively tap employee opinions on topics ranging from if a store will open on time to picking specific features for a new product.”

Oliver Young, a Forrester analyst, says that “One of the biggest struggles that most companies have—not surprisingly—is predicting the future. Simple things like project updates are full of politics, full of meetings. One of the biggest values of prediction markets is you get a lot more people looking at these major questions.”

Other companies like Best Buy, Corning, HP, and Qualcomm are using predictive markets for sales projects, product evaluations, estimating project delivery, and assessing market conditions.

In predictive markets (a.k.a. crowdsourcing), “employees operate as traders to earn points--and potential prizes and other recognition--for correctly predicting future events…for example, a person who has been good at predicting how new products will be received can be invited into meetings where new product designs are discussed.”

While betting is typically associated with greed and vice and people ending up losing their shirts, in predictive markets, employee betting is used in a positive way to capture information from a broad spectrum of people and thus, enable better governance/decision making.

Predictive markets are an affirmation of the need to bring people in the planning and decision making process. Information needs to be captured from across the enterprise , for example, using predictive markets or other collection techniques.

The more information served up in a user-centric way, the better the decisions.


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