It starts at the bottom with your own personal self-awareness--knowing who you are, including your beliefs, values, priorities, needs, and dreams, and being able to express this.
Next level is your personal self-control--being able to manage your feelings, control your actions, and cope with challenges and adversity.
Moving to the social level is then social awareness--having a consciousness and respect of others, their feelings, thoughts, motivations, needs, desires, and rights.
Finally, at the top is relationship management--the ability to actively listen and empathize, assert and influence, be patience and unconditionally accept differences, develop trust, give and take, collaborate, and manage conflict.
Most people work on developing these areas of the EI their whole life, and it is definitely a pyramid worthy of the climb. ;-)
(Credit Graphic: Andy Blumenthal)
