Showing posts with label Nonverbal. Show all posts
Showing posts with label Nonverbal. Show all posts

March 1, 2024

A Note, When Verbal Won't Do

(Credit Photo: Andy Blumenthal)


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August 7, 2011

Computer, Read This

In 2002, Tom Cruise waved his arms in swooping fashion to control his Pre-Crime fighting computer in Minority Report , and this was the tip of the iceberg when it comes to consumer interest in moving beyond the traditional keyboard, trackpads, and mice to control our technology.

For example, there is the Ninetendo Wii and Microsoft Kinect in the gaming arena, where we control the technology with our physical motions rather than hand-held devices. And consumers seem to really like have a controller-free gaming system. The Kinect sold so quickly--at the rate of roughly 133,000 per day during the first three months--it earned the Guinness World Record for fastest selling consumer device. (Mashable, 9 March 2011),
Interacting with technology in varied and natural ways--outside the box--is not limited to just gestures, there are many more such as voice recognition, haptics, eye movements, telepathy, and more.

- Gesture-driven--This is referred to as "spatial operating environments"--where cameras and sensors read our gestures and translate them into computer commands. Companies like Oblong Industries are developing a universal gesture-based language, so that we can communicate across computing platforms--"where you can walk up to any screen, anywhere in the world, gesture to it, and take control." (Popular Science, August 2011)

- Voice recognition--This is perhaps the most mature of the alternative technology control interfaces, and products like Dragon Naturally Speaking have become not only standard on many desktops, but also are embedded in many smartphones giving you the ability to do dictation, voice to text messaging, etc.

- Haptics--This includes touchscreens with tactile sensations. For example, Tactus Technology is "developing keyboards and game controllers knobs [that actually] grow out of touchscreens as needed and then fade away," and another company Senseg is making technology that produces feelings so users can feel vibrations, clicks, and textures and can use these for enhanced touchscreens control of their computers. (BusinessWeek, 20-26 June 2011)

- Eye-tracking--For example, new Lenovo computers are using eye-tracking software by Tobii to control the browser and desktop applications including email and documents (CNET, 1 March 2011)

- Telepathy--Tiny implantable chips to the brain, "the telepathy chip," are being used to sense electrical activity in the nerve cells and thereby "control a cursor on a computer screen, operate electronic gadgets [e.g. television, light switch, etc.], or steer an electronic wheelchair." (UK DailyMail, 3 Sept. 2009)

Clearly, consumers are not content to type away at keyboards and roll their mice...they want to interact with technology the way they do with other people.

It still seems a little way off for computers to understand us the way we really are and communicate. For example, can a computer read non-verbal cues, which communication experts say is actually something like 70% of our communications? Obviously, this hasn't happened yet. But when the computer can read what I am really trying to say in all the ways that I am saying it, we will definitely have a much more interesting conversation going on.

(Source Photo: here)

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April 12, 2009

The Implications of Nonverbal Communications

"Only seven percent of what we say is conveyed through words. Tone and visual cues make up the other 93 percent. That is why email messages are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved.

In the past 12 months alone, I’ve seen e-mails misconstrued and misinterpreted too many times to count, and then management ends up having to devote extra time to damage control for issues that shouldn’t have been issues in the first place." - Jason Hiner is the Editor in Chief of TechRepublic.



This research is really important to keep in mind with regards to effective communications.

The distribution of information in a message that gets transferred is:
55% Visual
38% Tone
7% Words

Most of the message transferred is based on non-verbal cues. And as we know, these are easily misunderstood or misinterpreted. So communicating clearly and effectively means not only carefully using ones words, but also packaging ones words with effective visual and tonal effect. Moreover, as the research demonstrates, visualization is even more important (55%) than tone and words (45%).

Leaders have to be especially careful with their communications and always keep in mind that others can not only misread or mishear words, but also misinterpret non-verbal cues.

I think part of a good communications solution is to be consistent with one's overall message and to listen for confirmation of understanding from the other person.

We can't take for granted that what we mean is what is received on the other end.
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