Showing posts with label IT Service Management. Show all posts
Showing posts with label IT Service Management. Show all posts

October 6, 2017

People, Process, and Technology Lifecycles

The table describes the alignment of the various people, process, and technology lifecycles commonly used in Information Technology to the CIO Support Services Framework (CSSF).

The CIO Support Services Framework describes the six key functional roles of the Office of Chief Information Officer (OCIO)--it includes:

1) Enterprise Architecture (Architect)
2) Capital Planning and Investment Control (Invest)
3) Project Management Office (Execute)
4) CyberSecurity (Secure)
5) Business Performance Management (Measure)
6) IT Service (and Customer Relationship) Management (Service)

All these OCIO Functions align to the lifecycles for process improvement (Process), project management (People), and systems development (Technology).

- The Deming Life Cycle describes the steps of total quality management and continuous process improvement (Kaizen) in the organization.

- The Project Management Life Cycle describes the phases of managing (IT) projects.

- The Systems Development Life Cycle describes the stages for developing, operating and maintaining application systems.

Note: I aligned cybersecurity primarily with doing processes, executing projects, and designing/developing/implementing systems.  However, cybersecurity really runs through all phases of the lifecycles!

My hope is that this alignment of people, process, and technology life cycles with the roles/functions of the OCIO will help bridge the disciplines and make it easier for people to understand the underlying commonalities between them and how to leverage the phases of each with the others, so that we get more success for our organizations! ;-)

(Source Graphic: Andy Blumenthal)