Showing posts with label Above and Beyond. Show all posts
Showing posts with label Above and Beyond. Show all posts

January 14, 2018

Beyond Money

Okay, I don't impress easily, but I got to tell you somebody really did.

Tring to keep their confidentiality, let me just say this...

A couple returned some money to us, but they went truly above and beyond. 

They returned some money that technically they were entitled to, and I never would've imagined that they should give it back to us. 

When I saw the check and what they did, I really couldn't stop myself saying how amazing this couple is. 

They are a religious Jewish couple, and I just feel that what they did was such a "Kiddush Hashem" (their behavior is a sanctification of G-d's name in the world). 

Some people pretend to be religious on the outside, but inside their behaviors don't reflect it. 

In this case, the people were generally religious not just on the outside, but on the inside as well.

Their doing righteous literally was uplifting for my soul to see that there really are such incredible people in this world. 

Yes, some people are bad--do bad--and we can get not only disappointed but depressed that they seem to thrive anyway. 

So to see the good in people--extra good--it renews my hope in mankind and in G-d Above who shows us the way and can inspire us to behave morally and ethically amazingly.  ;-)

(Source photo: Andy Blumenthal)
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June 28, 2014

Service From Yourself

I was so proud this week to see some true customer service excellence from a colleague. 

Someone had run out of toner and they had put in a help desk ticket to get it replaced.  

In the meantime, there was a large order of toner on order, but it was still a day or two out from delivery.

So my colleague responsible for this area took his own toner out of his printer and gave it to the person who was out. 

I got a wonderful email thanking us for the unbelievable customer service. 

Honestly, there are other printers that the person could have used in the meantime, but this person went above and beyond to keep the customer working and happy. 

Great lesson in customer service and exemplary behavior here. ;-)

(Source Photo: Andy Blumenthal)
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