That Special Cane

After seeing one of my colleagues with this souped-up cane at work this week, I learned that this is the special gift for someone reaching their 50th birthday.
This is not an ordinary bamboo cane as you can see, but one with a rear-view mirror for passing, a honking horn for warning people out of your path, and even a little green change purse for the toll. :-)
While I am no spring chicken anymore, I am still not old enough to receive my special cane--oh shucks!
But this did give me pause to think about what it means as we get older and the weeks and months at work turn into years and decades.
Before we know it, the up-hill climb of life, plateau and eventually heads in the other direction.
It reminds me of whenever someone asks my father how old he is...he flips the numbers--so for example, when he was 72, he would say I "turned" 27 and so on
It's not easy getting old(er), we all want to be back in our youth or prime of life, which my father calls the time period, "when the world is too small," and I think what he means is our aspirations are large.
This week at work, I learned that one of my colleagues who retired just a few years ago passed away from one of the horrible "C's" -- it was terrible to hear this.
Moreover, it reminded me of other colleagues who I have seen work hard their whole life, sacrificing and putting off all types of enjoyment, and waiting for that big day when they would retire and then they "could live the good life."
And one guy, I remember, did retire after putting in his time and within about 3 months, he dropped dead of a massive coronary--I don't think he even made it with heart beating to the hospital.
Life is too short! And of course, life is hard--that's how we are tested and grow--but we can't wait for the good times. We need to savor every moment of our lives, appreciate our loved ones , and enjoy what we do day-in and day-out.
Else, we may miss the finest times that we have here on earth and then we really will be left holding that special cane and looking back at our lives in the rear-view mirror wondering why we wasted so much precious, precious time.

That Special Cane

How Do You Stop This Thing?

This is an amazing video of Rollerman (Jean Yves Blondeau) in the extreme sport of roller blading horizontally like a rocket ship.
With wheels on his arms, legs, hands, feet, chest and back, I understand that Rollerman can exceed 70 mph!
No wheel on his helmet? Maybe that's for a future stunt...

See him in the video actually passing a driving motorcycle and following after and going under an armored personnel carrier on the go.
Add a little rocket on the back and I see this sport may soon be going cross-country.

Rollerman takes the curves and manuevers around obstacles and essentially clings to the road at these amazing speeds with ease.

His courage and capability is inspiring.
Aside from how does he do it, what I want to know is where are the brakes on this thing? ;-)

How Do You Stop This Thing?

Adapt and Live!

The Times, They Are a-Changin' is a song by Bob Dylan (1964), it is also the reality of our times today, and how we react to all the change can make or break us.

Like with Agile Software Development, one of the main values is "responding to change over following a plan," to improve the success of software development, similarly in the world today, we need to be able to rapidly and flexibly respond to change in order to successfully compete.

Fast Company (February 2012) has two important articles on this topic--one is called "Generation Flux" and the other "The Four-Year Career."

Generation Flux is about how we are living in a time of "chaotic disruption" and that this is "born of technology and globalization." Generation Flux is a mindset of agility versus a demographic designation like Gen X or Y.

All around us we see the effects of this rapid change in terms of business models and leadership turned upside down, inside out, and sideways.

Recently, we have seen:

- Mainstay companies such as American Airlines and Hostess declare bankruptcy

- Some titans of the Fortune 500 companies ousted, including Carol Bartz of Yahoo, Leo Apotheker from HP to name just a few

- Others, like RIM and Netflix have fallen from grace and are struggling to regain their footwork--some will and some won't

At the same time, we have seen the ascension of companies like Apple, Google, Facebook, and Amazon becoming the "kings of the hill"--driven in part by their agility to get in and out of markets and products:

- In 2010, Google was getting out of China; today Google is expanding its presence once again. In addition, Google continues to start up or acquire and discontinue services regularly; just last year they closed Google Desktop developed in 2005, Google Health Service started in 2008, and Google Aardvark purchased in 2010 (and more)

- Amazon, once an online book and music retailer has now become the premier e-Commerce company as well as the No. 2 in tablets and in the top 3 in cloud computing.

- Apple was slick in developing the navigation wheel on the iPod only to get rid of it completely with the touch-screen of the iPad.

- Facebook continues to adapt to security and privacy concerns, but still has more to do, especially in terms of simplifying choices for their users.

According to Fast Company, to survive, we need to be profoundly agile and "embrace instability, that tolerates--and enjoys--recalibrating careers, business models, and assumptions." The article points out that this is just as Darwin has professed, ultimately it is the agile that will survive--not the strongest or smartest.

For organizations, change, agility and adaptability is the name of the game, and they are depending on petabytes of information and the business intelligence to make sense of it all to make the right decision every day.

For individuals, "the long career is dead" (U.S. workers have a medium job tenure of only 4.4 years and have an average of 11 different jobs over a lifetime) and "the quest for solid rules is pointless" (with automation and robotics atrophying low- and middle-skill jobs and part time, freelance, and contract work all on the rise). Now, in an agile marketplace, "career-vitality" or the continuous broadening of individual capabilities is encouraged and expected, and the "T-shaped" person with both depth or subject matter expertise as well as breadth in other areas in becoming more and more valued.

Moreover, hard skills are important, but social skills and emotional intelligence are critical to get along, share information, and collaborate with others.

Of course, not all change is good, and we need to speak up and influence the direction of it for the good, but in the end, standing still in the path of genuine progress is like standing in front of a speeding locative.

While the quiet and serenity of maintaining the status quo is often what feels most secure and comfortable in uncertain times, it may actually just be the forerunner to the death knell for your career and organization. There are no short-cuts to continuing to learn, explore, and grow as the world around us rapidly evolves.

Adapt and live or stagnate and die.

(Source Photo: here)

Adapt and Live!

Underwear, It Can Go Either Way

While the title of this blog may be humorous, the subject matter is not.
Not since Superman has humankind been so intent on creating the perfect shielded clothing.
In superman's case, his bold blue and red outfit was lined with lead to protect him from the deadly radioactive Kryptonite, which came to earth in a meteorite from his exploded planet Krypton.
Today, the U.S. armed forces are creating their own ever superior protective suits for its warfighters.
In recent times, with the threats of improvised explosive devices in the wars overseas, the U.S. is seeking to enhance the protective armor of its underwear.
In fact, according to Bloomberg Businessweek, "In 2010, 259 service members in war zones were injured in the genital area."
The military's answer is a new protective bomb-resistant brief for men and women--sometimes called ballistic briefs or shrapnel shorts.
The bomb-resistant briefs being tested traditionally were made from materials such as Dupont's Kevlar, however, the Department of Defense is finding that tightly-woven silk is much more comfortable.
Due to the Berry Amendment of 1941 that requires the military to purchase food and uniforms from domestically produced material, the military is looking for a waiver in order to get the needed silk from Asia.
Interestingly enough, unlike the Underwear Bomber who tried to use his underpants as a hiding place for explosives in 2009 to blow up a Northwest Airlines flight, the ballistic briefs are intended to protect people from explosive devices.
The ballistic briefs are serious business--according to Bloomberg, the Army intends to buy 750,000 pairs and 250,000 cup protectors over the next 5 years.
The stopping power of the new protective underpants would even make Superman jealous, although the DoD version doesn't come in bright colored red.
(Source Photo: here)

Underwear, It Can Go Either Way

Cool Pants

Outside of Hollywood and the entertainment industry, these are the coolest pants I have ever seen.

Honestly, I've never quite seen any pants like these.
Probably the picture from a smartphone doesn't due these pants justice--and hey, don't forget my bad photography skills. ;-)
But first impression--the 70's look is coming back in 2012.
And while I am certainly no fashion guru, these pants were noticeably overflowing, had a wild circular pattern, a variety of colors and textures, and some heavy duty bell-bottoms.
Most of all, what I think really struck me was how bold these pants were in what's traditionally a pretty conservative city, here in D.C.
While I don't know this lady in the cool pants, I admired her ability to live loudly and capture the moment, unafraid of being who she is or wants to be.

Cool Pants

Where There Is Life, There is Hope

After a very busy week, I can really appreciate this video, called Move, where Rick Mereki and 2 friends travel 11 countries in 44 days.

I love how fast yet seamless this video takes us around the world--like flying through space and time.

There is so much to see and do and every moment is a blessing.

My grandparents use to say, "where there is life, there is hope" and we are so fortunate to be alive and have the opportunity to change, grow, and self-actualize.

And while real life is not as smooth as this video--whereever we are, let's try to enjoy the ride.

Have a great weekend!

Where There Is Life, There is Hope

Videos of Enterprise Architecture Panel with Andy Blumenthal

Digital Government Institute (DGI) and FEAC Institute EA Conference and Symposium (May 2011)

Panel: “Former Architects, Now CXO’s Townhall”

Participants: Andy Blumenthal (right), Darren Ash (left), and Randy Hite (Moderator)

Videos of Enterprise Architecture Panel with Andy Blumenthal

A Race To The Future

This last week, we learned of the new defense policy that shifts the U.S. from a full two war capability to a "win-spoil" plan, where we have the ability to fight one war, but still disrupt the military aspirations of another adversary elsewhere.
While we would all like to have unconstrained capabilities for both "guns and butter", budget realities do not permit limitless spending on anything or anytime.
The Wall Street Journal (7-8 January 2012) had an interesting editorial that cautioned against reduced military spending and latched on specifically to focusing too much on the Asia-Pacific region and somehow neglecting other danger spots around the globe.
Basically, the author says it is dangerous for us to put all our proverbial eggs in one basket. As he writes, this single-focus approach or "strategic monism" is predicated on our ability to accurately predict where the trouble spots will be and what defensive and offensive capabilities we will need to counter them.
In contrast, the author promotes an approach that is more multifaceted and based on "strategic pluralism," where we prepare ourselves for any number of different threat scenarios, with a broad array of capabilities to handle whatever may come.
What is compelling about this argument is that generally we are not very good at forecasting the future, and the author points out that "the U.S. has suffered a significant surprise once a decade since 1940" including Pearl Harbor (1941), North Korea's invasion of the South (1950), the Soviet testing of the Hydrogen bomb (1953), the Soviet resupply of Egypt in the Yom Kippur War (1973), the Iranian Shah's fall from power (1979), the Soviet Union collapse (1991), and the terrorist attacks of 9-11 (2001).
Similarly, Fortune Magazine (16 January 2012) calls out "the dangers inherent in...long-term forecasting" and points how almost comically "the 1899 U.S. patent chief declares that anything that can be invented has been."
The Fortune article goes on to say that a number of the experts interviewed for their Guide To The Future issue stated that "cyberterrorism, resource shortages, and political instability around the world are all inevitable."
In short, the potential for any number of catastrophes is no more relevant now in the 21st century, than at any other time in history, despite all our technological advances and maybe because of it.
In fact, Bloomberg Businessweek (19-25 December 2012) actually rates on a scale of low to high various threats, many of which are a direct result of our technology advancement and the possibility that we are not able to control these. From low to high risk--there is climate change, synthetic biology, nuclear apocalypse, nanotechnology weaponry, the unknown, and machine super intelligence. Note, the second highest risk is "unknown risks," since they consider "the biggest threat may yet be unknown."
So while risks abound and we acknowledge that we cannot predict them all or forecast their probability or impact accurately, we need to be very well prepared for all eventualities.
But unfortunately, being prepared, maintaining lots of options, and overall strategic pluralism does not come cheaply.
In fact, when faced with weapons of mass destruction, threats to our homeland, and human rights abuses is there any amount of money that is really enough to prepare, protect, and defend?
There is no choice but to take the threats--both known and unknown seriously--and to devote substantial resources across all platforms to countering these. We cannot afford to be caught off-guard or prepared to fight the wrong fight.
Our adversaries and potential adversaries are not standing still--in fact, they are gaining momentum, so how much can we afford to recoil?
We are caught between the sins of the past in terms of a sizable and threatening national deficit and an unpredictable future with no shortage of dangers.
While everyone has their pet projects, we've got to stop fighting each other (I believe they call this pork barrel politics) and start pulling for the greater good or else we all risk ending up on the spit ourselves.
There is no option but to press firmly on the accelerator of scientific and technological advancement and break the deficit bounds that are strangling us and leap far ahead of those who would do us harm.
(All opinions my own)
(Source Photo: here)

A Race To The Future

Occupy Subway

OMG, I must still be a New Yorker at heart--I love it.

People coming together, randomly on a NYC subway and playing beautiful music together.

Love, harmony, brotherhood.

Go NYC!

(Thanks to my friend Max Cacas for sharing this video on Facebook)

Occupy Subway

People Watching

Over the holidays, I was fortunate to be able to spend some time in South Florida--one of my favorite East Coast vacation spots.

Between the sunshine, the ocean, the palm trees, and more generally the beautiful flora and fauna--I am one happy camper!

This time, we actually saw a couple of pretty large iguanas just casually walking along the causeway...not something I see everyday in D.C.

When I'm down in Florida--aside from working out and having a good time--one of the fun things for me to do is just to "people watch."

People come from all over the world--the "Spring Breakers" who party hearty, the South Americans investing in real estate market, the Europeans still enjoying the strong Euro, and of course, many U.S. family "snowbirds" who come for Disney and the other attractions in the warm climate.

In Florida, it is hard not to notice the wide discrepancy between rich and poor--I saw what looked almost exactly like the TV image of an extraordinarily rich man in the open collar and blazer and women in fancy hat and scarf in a Rolls Royce with a little white dog sitting on the lady's lap--these two were just "perfect" and apparently had the perfect life going on.

At the same time, there are so many unfortunate people walking around in tattered clothes, eating from the garbage, and so on, it is heart-breaking and scary.

When the Occupy movement rails against the 1%--I think this is sort of what they must mean.

Then there are the proverbial weirdos--nothing personal--but these are the folks who are do things either for the attention, a little extra cash, or because they may just be at the other end of the "normal" spectrum (would that be a political correct to say it?).

There is the guy who bikes around town with a live chicken on his handlebars, the mime lady in white (head to toe) who stands like a statue all afternoon and evening for some pocket change, and then this guy pictured on the blog who walks around in a pink bikini and red handbag (yes, quite a fashion statement, indeed!).

I wonder whether back home, there are equally strange and interesting people all around, but I'm just not noticing them the same way, because I'm busy with daily life, in "work mode" and not sitting around on vacation just "taking it all in."

It's good to stop a while and "smell the roses" and see the variety of beautiful and interesting things all around us--even if they shouldn't be wearing that bikini in public!

People Watching

The Internet Lives

While the Internet, with all its information, is constantly changing with updates and new information, what is great to know is that it is being preserved and archived, so present and future generations can "travel back" and see what it looked liked at earlier points in time and have access to the wealth of information contained in it.

This is what the Internet Archive does--this non-profit organization functions as the Library of the Internet. It is building a "permanent access for researchers, historians, scholars, people with disabilities, and the general public to historical collections that exist in digital format."

In the Internet Archive you will find "texts, audio, moving images, and software as well as archived web pages" going back to 1996 until today.

I tested the Archive's Wayback Machine with my site The Total CIO and was able to see how it looked like back on October 24, 2010.

It is wonderful to see our digital records being preserved by the Internet Archive, just like our paper records are preserved in archives such as The Library of Congress, which is considered "the world's most comprehensive record of human creativity and knowledge"), The National Archives, which preserves government and historical records, and The National Security Archive, a research institute and library at The George Washington University that "collects and publishes declassified documents through the Freedom of Information Act...[on] topics pertaining to national security, foreign, intelligence, and economic policies of the United States."

The Internet Archive is located in San Francisco (and my understanding is that there is a backup site in Egypt).

The Internet Archive is created using spider programs that crawl the publicly available pages of the Internet and then copy and store data, which is indexed 3 dimensionally to allow browsing over multiple periods of times.

The Archive now contains roughly 2 petabytes of information, and is growing by 20 terabytes per month. According to The Archive, the data is stored on hundreds (by my count it should be about 2,000) of slightly modified x86 machines running on Linux O/S with each storing approximately a terabyte of data.

According to the FAQs, it does take some time for web pages to show up--somewhere between 6 months and 2 years, because of the process to index and transfer to long-term storage, and hopefully the process will get faster, but in my opinion, having an organized collection and archiving of the Internet is well worth the wait.

Ultimately, the Internet Archive may someday be (or be part of) the Time Capsule of human knowledge and experience that helps us survive human or natural disaster by providing the means to reconstitute the human race itself.

(Source Photo: here)

The Internet Lives

Playing The Hand We Are Dealt

It's a new year--2012--congratulations, we made it!

For the new year, I wanted to share this photo that I came across of "The World's Largest Monopoly Game."

To me, the most striking aspect of this photo is not the size of the game board, but that the people are actually the pieces.

So often life seems like we are pieces in a big game--as if someone is spinning the dice of life and depending on what number comes up--so goes our fortune.
But inside, I don't really believe that--that is too fatalistic and too defeatist. At the same time, I don't believe that we are in control of everything that happens every moment. To me, there are larger forces at work--emanating from G-d, and we must "play" the hand we are dealt.

G-d sends us tests and trusts in life, as Rick Warren says--we do not directly control these.

The tests and trusts give us the opportunity to grow beyond what we are today, to learn life's hard lessons, to care for others, and ultimately to elevate ourselves.

Indirectly, how we do and how well we learn life's lessons--sometimes "hard knocks"--may influence the nature of the future tests and trusts that G-d sends us.

In Monopoly, the roll of the dice or the Chance and Community Chest cards seem to determine our fate--how many spaces we move ahead, how much we have to pay or how much we receive, or whether we end up in the proverbial Monopoly jail. In contrast, in real life, we have the power to choose how we react to to those "chance" events--do we get angry, do we lash out, do we become defeatist or do we fight for what we want and really believe in.

For the New Year, what a great time to resolve to take back some control over lives and to not just be like human pieces in a big game of Monopoly--to choose instead to accept the tests and trusts that you are give and to do the best that you can to grow from them.

This morning, I heard Joel Osteen say on TV that we should prophesize good for ourselves, so that our words can open the door for G-d to bless us.
While, I do not think that our words of desire control what G-d does, I do believe that how we act does influence events, although not always in the way we think.

There is the age old question of why do the evil prosper and the good people suffer? Often, I've heard various answers given that either we don't really know who is good or evil, we can't understand G-d's plan, or the real reward and punishment is in the World to Come.

However you see it--G-d's plan and ultimate justice--what we can constructively do is to try our best everyday and in every way--what a better plan than just circling the Monopoly board like a helpless and hapless piece in one big game.

(Source photo: here)

Playing The Hand We Are Dealt

The Not So Candid Camera

When you're at the swimming pool, it's a time for swimming, splashing, and fun.

With family and friends, it's even a great time to catch some scenic photos of loved ones having a great time.

You expect to see cameras and smartphones taking some discreet pictures or videos.

Not a new problem, but some people take advantage of the people swimming or tanning to take compromising shots.

When people are knowingly scantily clad in public--people will argue what level of responsibility they have for the way they present themselves.

However, when others take advantage of that--let's be clear, the predator is the aggressor!

At the pool, I saw this taken to a whole new level today--and by someone and in a way I would not have expected.

This older-looking guy, with a hat on, strolls up to the pool with a huge tripod mounted video camera on a WALKER and starts taking rolling video on a pool almost exclusively filled with little children.

There was no warning, no request--"may I", no do you mind, just a video camera mounted on a walker at the head of the pool with lots of little kids, and also some teens, women, and more.

First, I watched to see what this guy was doing...then I thought, I better capture this and I took a series of photographs of the guy--who had no apparent compunction about invading everyones privacy.

But the story isn't over--it get's worse.

All of a sudden, I notice my computer picking up a wireless network with a name that self identified them with a clear inclination for child pornography (I am withholding the actual name so as not to tip off the criminal). I capture this too--with a screenshot. Was it the same guy with mounted video camera or someone else?

So much for a relatively serene vacation, and some quiet private time.

I just saw Dateline's "To Catch A Predator" early this week and I almost can't believe this is happening. I think to myself--is this real? Unfortunately it is.

I reported both incidents to hotel security. At their request, I email them the screenshot of the wireless network name that would make anyone cringe. Next call is to the National Center for Missing and Exploited Children and CyberCrime.com.

Normally, I believe in live and let live, but we all have to do our part to protect children and other innocent victims.

The Not So Candid Camera

Are You Thing 1 or 2?

The old Dr Seuss story of The Cat In The Hat had the crazy part when "Thing 1" and "Thing 2" jump out from under The Cat's hat and proceed to make a messy house disaster even worse.

Recently, I saw some people wearing the matching type shirts--you know the ones that that generate attention--bright red, with one shirt saying "Thing 1" and the other person's shirt saying "Thing 2."

It was cute the way the family members were connected through the shirts, and I smiled to myself thinking, like in the children's story, which one is the bigger "trouble-maker" in this family--Thing 1 or 2?

Today, I saw this picture online of these twins, again with these matching type t-shirts, but this time, one said "Ctrl + C" and the other one had written on it "Ctrl + V" -- these are the well-known Microsoft commands for copy and paste.

I guess with twins, the copy-paste imagery makes a lot of sense--copy kid 1, paste, and there you have it, kid 2.

Generally, t-shirts have messages about peace, rock and roll bands, corporate branding, or satire of some sort--I wouldn't say it's exactly a fashion statement, but more of an identity thing--how we choose to brand ourselves in a world of 7 billion people. It's not necessarily about who we are, but more like how we choose to identify ourselves--a meaningful one for example, is for breast cancer awareness.

I remember as a kid, my sister, who was a budding biomedical scientist, bought me t-shirts from a scientific catalogue--so that I was wearing the Periodic Table and Einstein on my chest from very early on in life. While I always did like science too, it was not what I ended up pursuing, but I would still wear these shirts today, because in some ways, I still identify with science and psychology and learning and so on.

These days, if I had to choose some t-shirt themes, I am pretty sure technology and futurism would be in the mix. Then again, my current t-shirts include a hefty mix of Rocky and Everlast--you see identity is a complex subject. Also, a whole bunch came 4 for 10--who can say no to a sale? ;-)

A simple t-shirt, and the messaging can take you from Dr. Seuss to Microsoft, the Periodic Table and to the future (or even to the bargain bin).

What are you wearing--who are you?

(Source Photo: here)

Are You Thing 1 or 2?

"Do You Believe in Angels or G-d? I Do"

Ben Breedlove died at age 18 from a fourth heart attack on 25 December 2011

Here is his story of multiple near-death experiences and how he crossed over in complete peace and faith.

He was diagnosed with a serious heart condition at only 13 months of age and suffered his first heart attack at age 4.

While he finally succumbed to the horrible illness that followed him his whole short life, this video is mission accomplished for Ben.

Thank you for sharing this with us.

"Do You Believe in Angels or G-d? I Do"

Bathroom De/sign Winner

This is a winner to me when it comes to smartest bathroom signage.

From graphic designer, Aliza Dzik.

I like that the signage identifies the wo/men bathrooms very cleverly and simply (and without any obscene graphics).

Intelligence + Simplicity = User-centric

Love it!

(Source Photo: here)

Bathroom De/sign Winner

People--What's Inside

People can perform good and kind deeds--they can love and care and share, they can be giving and help others in need, and they can innovate and create magnificent and beautiful works.
Yet, as we all know, people can also do horrible things. It's strange that when people do such things, we call them inhumane acts--I guess that helps to divorce us from their behavior, which we cannot understand or accept.
In Hebrew School we learned that it's as if there is a good angel over one shoulder telling you to do the "right" thing, and a "bad" angel over the other shoulder telling you to do the base and corrupt thing.
We were told that we all have free choice--to choose good over evil--some succeed and some do not. Unfortunately, there are way too many instances of the latter.
- Last week, I followed in horror the news story out of New York, where an elderly women in an elevator was cornered by a man who proceeded to douse her with gasoline and set her afire with a Molotov cocktail. This woman didn't have a fighting chance. She died a gruesome and senseless death.
- This week, I watched "To Catch a Predator" on Dateline with Chris Hansen. After many sessions airing, it is unbelievable that dozens upon dozens of sexual predators keep coming out of the woodwork and descending upon those who they believe are young teens home alone for what they think will be a "good time." This week, they caught a married man with 3 children of his own, someone who worked for Nickelodeon, and even a doctor!
What is remarkable about the Dateline series is that most of the predators know exactly what they are doing is wrong--they openly acknowledge it--yet they seem helpless to stop or control themselves. Many pursued the children even when they suspected it was a sting operation and they would get caught. The bad angel must really have their ears and consciences!
Of course, these examples are just that--snapshots of scary, bad things that people do every day, every moment in time. The flip side is that there are also good people doing extraordinarily good things too. The "CNN Heroes" series is a great example highlighting people feeding the hungry, sheltering the homeless, healing the sick, and protecting the downtrodden. These are just but some of these admirable and giving actions of decent people in our society.
Sometimes even it's the simple things that no one knows about or sees, but you know you did good. For example, the other day, there was some trash on the staircase going down to the metro. Someone could have easily slid, tripped, and fallen down the stairs. But after seeing numerous people just walk by it and pretend it wasn't even there, one person stopped and took the time to move it and prevent anyone from getting hurt. A simple thing, yet a small good deed in time.
Regardless of how we choose to live our live, the point is really that every choice/action we make can be a pivotal one--like our actions on a scale of justice--that can throw the world (our individual world or literally the entire world) into judgement for good or bad, and therefore we should choose wisely.
In the Torah, where G-d's angels are sent to destroy Sodom and Gomorrah, Abraham tries to negotiate for the cities by whether their are 50, 20, 10 and so on good people there. Good people and their deeds count.
So what's inside people that really counts--it's potential. People have the potential to do the greatest acts of love, kindness, and self-sacrifice. But they also have the ability to do the unthinkable and inhumane.
It's challenging to know who and exactly what we are dealing with every day.
Maybe that's where the expression comes from: to hope for the best, but expect the worst. Judge everyone as if their intentions are good, but don't be too surprised when they are not.
While hope and expectations are part of our daily interaction with others, they are not enough. We need to be demanding of good choices of ourselves. Maybe even harder yet, we need to have the courage and strength to stand up to those who choose to listen to the demons that drive them.
(Source Photo: here)

People--What's Inside

Toward A User-Centric Government

My new article in Government Executive is out today.

Called "Too Big To Succeed"--the article talks about the importance of simplifying and organizing large, complex organizations, such as government, to achieve transformational and valuable change.

The article is anchored in the Law of Diminishing Returns and the Law of Large Numbers.

Although the article doesn't use the term user-centric government, this is exactly the point and continuously driving forward with advanced technologies can help us make the leap.

Hope you enjoy reading!

Andy

Toward A User-Centric Government

Raise Your Glass To Great Bosses

It's a funny time of year. Folks are celebrating the holidays, and for some of them the traditional office party is full of cheer, while for others it’s a nightmare.

In a way it's a paradox for some that they have a holiday party with the same bosses that treat them otherwise badly the rest of year!

This reminds of some of the worst traits a boss can exhibit--here's a “top 10”:

1) Selfishness: Every day it's all about the boss--their power trip, their ego, their next promotion--instead of about the mission and the customers.

2) Amoral: To some, integrity and business do not go together.

3) Discrimination: They tolerate or in too many cases, even exhibit blatant discrimination themselves.

4) Disrespect: This can be overtly or implicitly, hurting the employee professionally and personally as well.

5) Inconsistency: Flip-flopping is not just something that bothers people about politics, but it makes for a bipolar work environment, where employees are damned if they do and if they don't, but the boss can always say, “I told you so (and the opposite).”

6) Favoritism: Plays favorites instead of judging employees only on the true factor, merit. This causes workers to become demoralized as they see people hired and promoted for all the wrong reasons.

7) Insecurity: They are threatened by seemingly everyone and everything--can't give anyone else credit or recognize the good around them--a one-person team who sees anybody else’s success as implying their own failure.

8) Competitive: They have to be the smartest person in the room, and innovation and objectivity is squelched--no risk is worth the wrath of “boss Khan.”

9) Stealing: If someone else does have something of value to contribute, this boss just steals it and presents it as their own (attribution or recognition, what for?)

10) Micromanagement: Looking over your shoulder every minute, redoing your work, not trusting you, they are control freaks, a complete nightmare to work for.

Bosses come in all shapes and sizes. I’ve been fortunate to work for some of the best, and I hope that I do them justice with my own employees over the course of my career.

Here’s hoping that at your holiday party, you were able to raise your glass with a boss who makes you feel valued and respected--that's a holiday party to really celebrate!

(Source Photo: here)

Raise Your Glass To Great Bosses

Swarming For Social Order and Disorder

A swarm is a large number of organisms generally in motion. According to Swarm Theory, the collective exhibits superior intelligence or abilities beyond that of any individual.
Swarms are powerful forces that we see in our society today in everything from the worldwide riots of 2011 to crowdsourcing on the Internet--to put it simply as they say, "there is power in numbers."
And swarms and their immense power dates back to the Bible, where the 8th plague sent on Egypt in Deuteronomy 10:14-15 was the plague of locusts:
"And the locusts went up over all the land of Egypt...for they covered the face of the whole earth, so that the land was darkened; and they did eat every herb of the land, and all the fruit of the trees..."
This past year, we saw the power of swarms in the riots around the globe--from Tahir Square to Occupy Wall Street. In the case of Egypt, Mubarak was deposed after ruling for 30 years and in the case of Wall Street, the Occupy movement sparked protests around the globe lasting for many months.
Similarly, swarms are being put to the test in multiple military applications from the Army's Future Combat System (since renamed) that envision brigades of manned and unmanned combat vehicles linked via an ultra-fast network creating a highly coordinated and maneuverable fighting force to DARPA's iRobot Swarm Project creating a mesh network of mobile robots with sensors that can coordinate and perform surveillance and reconnaissance gaining dominance over the battlefield.
The power of the swarm is not just a physical phenomenon, but also a virtual one where crowdsourcing is used online to do everything from building incredible sources of knowledge like Wikipedia to soliciting citizens ideas for solving national problems such as on Challenge.gov.
Traditionally, the power behind the swarm (in nature whether bees, ants, or locusts) was the collective behavior of so many to attack an enemy, build a colony, or ravage the landscape. Today however, the swarm is powerful because of its collective intelligence--whether in pooling information, vetting ideas, or just coordinating activities with such sophistication that the group can outwit and outmaneuver its opponents.
Wired Magazine has an article for the new year (January 2012) called "Crowd Control" in which the riots of 2011 are viewed as both "dangerous and magnificent"--they represent a disconnected group getting connected, a mega-underground casting off its invisibility to embody itself, formidably, in physical space."
"Today's protest, revolts, and riots are self-organizing [and] hyper-networked"--and just like a swarm, individuals deindividuate and base their ideas and actions on the shared identify of the group and therein, a social psychology takes hold and with basic communication and social technology today, they can spontaneously form potent flash mobs, "flash robs," or worse.
The age old phenomenon of swarming behavior is intersecting with the 21st century technology such as smartphones and social media to create the ability of individuals to gather, act decisively, disperse into the crowds, and then reconvene elsewhere to act again.
The power of this modern swarm is no longer about "sheer numbers," but about being interconnected through messaging, tweets, videos,and more.
Many today are finding the power of the swarm with both friends and foes. Friends are using swarming to try to accomplish new social and scientific feats. While foes such as Al Qaeda are utilizing swarming for hit and run terrorism--moving agilely between safe havens and targeting their victims with tools of terror such as IEDs, car bombs, and other flash attacks.
Swarming is not just a behavior found in the animal kingdom any longer, today it is a fundamental source for both social order and disorder.
Swarming is now a strategy and a tactic--we need to wise up and gain the edge with social swarming behavior and technology to "outwit, outlast, and outplay" those who want to threaten society, and instead use it to improve and secure it.
(Source Photo: here)

Swarming For Social Order and Disorder

Wheelchairs Get A Boost

I am very excited by this new assistive technology for personal mobility coming out of Japan that can be used to help the aged or handicapped.

Rather than have to buy a separate electric scooter for longer distances that is heavy and can be challenging for people with certain disabilities to use, the WHILL is a simple add-on that can be attached to and removed from a regular wheelchair and can be steered, like a Segway, simply by leaning in the direction you want to go.

The WHILL is high-tech looking--like a futurist headphone that you place over the wheels of the chair and according to Gizmodo, it turns the wheels with a rechargeable lithium-ion battery that powers the chair up to 12 mph for 19 miles and then recharges in under 2 hours.

While pricing information is not yet available, my assumption is that this add-on will be significantly cheaper than a full-out electronic scooter.

One concern that I have about the WHILL is how someone who is wheelchair-bound will be able to attach/remove the drive-train device without the help of an aide or nurse. Perhaps an even more futuristic version will have the U-shaped WHILL built with push-button retractable arms, so that the attachment can simply "open up" rather than have to be removed.

Another question that I have is what safety features will be built in for example for automatic cut-off should someone using it get ill and keel over unto the device causing it to drive/spin out of control. I am thinking a weight-sensor on the WHILL that detects if too much of a person's body weight is leaning on it and then cause a safety shutdown.

Overall, I am encouraged by what WHILL will soon be bringing to help people in need to get around more easily in the future.

Wheelchairs Get A Boost

Leadership, Beyond Brainwashing and Beatings

Leading by decree rather than merit usually means that the people are either beaten or brainwashed into submission--this is oddly reminiscent of the age-old question, which is mightier, the pen or the sword?

History is full of examples of tyrants, dictators, and monarchs (this goes for some bosses at work too) who take "the throne" putting anyone who opposes them to either be put to death or be "reeducated."

On one hand, the sword is straightforward though it comes in a thousand varieties--where those who oppose the ruler die:

- in open opposition on the battle field
- in public display in front of a firing squad, by hanging, or even by guillotine
- in more surreptitious ways such as with a knife in a back alley somewhere, languishing in a dungeon of old, thrown in a van from the streets with a hood over your head, or taken in the middle of the night never to be seen or heard from again, or even assassinated by anything from a well-placed bullet to a vial of radioactive poisoning

The sword of the dictator knows no mercy.

On the other hand, the pen is more shady and comes in but one form--where those who disagree with the power(s) that be are convinced to think otherwise. There are many examples from the gulag to the labor camp where reeducation, indoctrination, propaganda, brainwashing, hypnosis and other, harsher forms of mind control are employed.

As a child of Holocaust survivors, who lived through the Hitler rein of terror, I am keenly aware of the devastating impact that dictators can have by sword and by pen. Hitler (may his soul be cursed forever) used both to achieve and hold power, sending millions to die in concentration camps and brainwashing a generation of Germans into believing his rhetoric of hatred, superiority, and megalomaniac ideals for world domination.

This week, watching power pass in North Korea from father to son, now for a third generation gripping unto the leadership mantle there, the potential for abuse is certainly present, but there is certainly also the opportunity for positive change. It remains to be seen who this new leader really is and what he will stand for--especially since he is so young--only age 28 or 29.

Previously, I had read about the sword being used to hold unto power in that country with horrifying prison camps, such as the infamous Camp 22 with 50,000 prisoners (many of them political opponents) living under the most inhumane conditions.

This week, I watched on the news and YouTube, citizens apparently wailing over the death of their leader there--and I wondered with the people starving and living in one of the poorest and most isolated nations in the world, are they really that brainwashed to believe in the absolute greatness (almost like a deity) of their leader or was this whole display staged?

In 2010, the son, was given the rank of a 4-Star General--yet supposedly he doesn't have any military experience.

This week, in the son's first week in power, he was given the title "Outstanding Leader"--even before having the chance to lead.

Today, I read in the Wall Street Journal (23 December 2011) how the "Propaganda and Agitation" department there is working to "quickly bolster [the] new leader's legitimacy." According to the article, their responsibility is "for filing North Koreans' minds with awe, devotion, and unswerving respect for the dictatorial dynasty."

While propaganda and force can create yet another generation whose will is bent to serve its leader, my hope and prayer is that we have a possibility for a new way of thinking and leadership in North Korea, and in many other countries around the world today.

Wielding power can be an opportunity to show benevolence, encourage freedom, and win people over through the power of ideas rather than by physical or mental coercion.

(All opinions my own)

Leadership, Beyond Brainwashing and Beatings

Getting Control By Getting Back To Basics

I don't know if you've seen this--it's pretty popular, but I just really liked it:

“Beware of your thoughts, they become your words.
Beware of your words, they become your actions.
Beware of your actions, they become your habits.
Beware of your habits, they become your character.
Beware of your character, it becomes your destiny.”

To me it just makes so much sense--and it's how we can either get ourselves on a track for successful living or potentially into some pretty big trouble:

It starts with a simple thought--good or bad--light bulb goes on, bling!
Utter the thought (in word) and it begins to take form--blah, blah, blah.
Put that thought into action, and now--boy oh boy--what have you done?
Repeat once, twice, three times, and you have a habit--or in Jewish tradition a "Chazakah," something firm or established--think of it as, you're hooked.
Habits sure as heck breed character--and don't pretend otherwise...
And your character is your calling card with others and ultimately with G-d.

The good thing is that we have 5 steps to intervene--to gain control over where we are going with our lives.
And we can turn things around, at any time.

- Change your thinking.
- Clean up your mouthpiece.
- Act with kindness.
- Repeat only the things you want to ingrain.
- Guard your character through regular monitoring and course correction.

(Source Photo: here)

Getting Control By Getting Back To Basics

What Arms and Legs Can't Touch

Unbelievable video of Nick Vujicic coaching people to believe in themselves.

The catch is that Nick himself is missing all four limbs.

Yet he shows how he can--without arms and legs--run, boat, dive, fish, water slide, play soccer, golf, and much more.

I love when he says with conviction:

- "Forget about what you don't have. Be grateful for what you do have."

- Don't be angry at your life and at others.

- You are worthwhile and you are beautiful.

- You have the strength to conquer.

I am inspired--no, I am amazed--by this human being.

Sometimes, like now, when I see such courage and strength, I wonder how people do it!

Life is so challenging even when we have all our limbs and faculties...

I think that G-d must give a special gift to these people so they can inspire others and be role models for us.

So that when times are tough, we can remember them and be elevated to break our own barriers and limitations.

What Arms and Legs Can't Touch

Beyond the Four Seasons

For anyone who has ever stayed at the Four Seasons, you know it is an incredible hotel.
Customer service reins supreme and that's not just good business, it's good corporate values.
But reading about the Indian version of the Four Seasons called the Taj--it seems like they have taken customer service to a whole new level.
The Taj which has been operating for more than 100 years (opened in 1903) has 108 hotels in 12 countries, including of course India, but also Australia, South Africa, the United Kingdom, and even America (Boston, New York, and San Francisco).
Harvard Business Review (December 2011) describes not just the routine day-to-day service provided at the Taj, but rather how they behaved under one of the most trying events, a terrorist attack.
On November 26, 2008, there began a coordinated 10 attacks across India's largest city Mumbai than killed at least 159 and gravely wounded more than 200. The attack now referred to as 26/11 (i.e. 26th of November) included the luxury hotel, the Taj Mahal Palace and Tower (i.e. the Taj Mumbai).
The Taj Mumbai suffered at least 6 blasts and "stayed ablaze for two days and three nights" engulfing the beautiful domes and spires of this structure.
But while the hotel suffered significant damage resulting in months of rebuilding, the spirit of service by the workers at the Taj was tested to the extreme and thrived.
HBR describes how Taj staff, hearing the blasts and automatic weapons, safeguarded their guests during the attack going so far as "insisting that husbands and wives separate to reduce the risk to families, offering water and asking people if they needed anything,...[and] evacuating the guests first."
The Taj staff did not run out screaming--everyman and woman for themselves, but they not only stayed calm and helpful, but they actually put their guests lives above their own.
This is sort of reminiscent of the firefighters, police, and other emergency first responders on 9-11, who ran up the stairs on the burning World Trade Center to save people--but in this case at the Taj, these were not trained rescuers, they were hotel staff.
In another instance at the hotel, according to the article, hotel employees even "form[ed] a human cordon" around the guests.
This again sounds more like the Secret Service protecting the President of the United States, then waiters and waitresses serving guests.
This is not to say that culture is the driving factor here, for example just this December 9, ABC News reports on how a fire broke out in an Indian hospital and killed at least 89 residents, while the "staff flees" and 6 administrators are subsequently arrested.
So if national culture is not the difference in how organizations and its people treat customers--what is?
HBR explains that it's really a recipe for customer service and user-centricity.
Starting with a "values-driven recruitment system" where the hotel looks for employees with character traits such as respect for elders, cheerfulness, and neediness (this reminds me of a boss I had that used to say she likes to hire employees "who are hungry.").
The Taj follows up their recruitment with a commitment to training and mentoring and empowering employees fully to do whatever it takes to meet the needs of its customers at what it calls "moments of truth."
The values of the Taj go so far toward serving its customers, that they insist that employees actually put customer needs ahead of the company and this is reinforced with a recognition system for those who strive and act for making happy customers.
Is this user-centric orientation limited to just the Taj Mumbai?
Apparently not, when a Tsunami struck at 9:30 AM on December 26, 2004 and killed 185,000 people, the Taj on the Maldives Island affected "rushed to every room and escorted them [the guests] to high ground" and still managed to serve lunch to survivors by 1:00 PM.
Talking about setting the bar high for customer service--how can you beat that?
(Source Photo: here)

Beyond the Four Seasons

Modesty In A Social Media World

New "love" app out of the U.K. called I Just Made Love (IJML).
This one is not for the modest or privacy-conscious.
The app is available for download for both the iPhone and Android.
Essentially, people are going out and using location-based services (i.e. GPS) and self-identifying their love-making--act by act. We're up to 194,000+ already!
Not to be gross, but the app lets people not only report on doing the act and where, but also using check boxes with icons, you can identify the details such as the context: couch, indoor and outdoor, as well as how: 5 top positions--which is way more information than I care to hear about.
In our often hedonistic society, there are of course, other services such as Four-Square that lets you broadcast where you fulfill other bodily pleasures like eating, drinking, and shopping.
Personally, I don't care to know what people are doing or where--too intrusive for my liking. But I can see why others may want to use FourSquare type apps (not IJML or who knows) with friends and family who may want to connect in this way--like to meet for Happy Hour at Old Town.
And certainly, marketers are interested in capturing valuable personal information on what you are doing, where and with whom, and using it to drive their sales and profits. Maybe you get a coupon out of it. :-)
With the love app, it seems like some people want to brag, appear the Don Juan, raise their "macho" social status, or just perhaps enjoy being exhibitionists.
From my perspective, the main pro of this app is to promote the concept (not the act itself) of love over things like war, hate, discrimination, etc.
Even with that being said, it seems like some things are just better off left as intimate moments between you and your special other.
Interesting to me, this topic of disclosure came up big time in the Orthodox Jewish world with the publication in the Yeshiva University Beacon (5 December 2011) of a much written-about article entitled "How Do I Even Begin To Explain This," where a frum Jewish girl from Stern College discloses her story of illicit rendezvous in a hotel room with a gentlemen and at the same time the "walk of shame the day after."
The dichotomy between her "Orthodox" beliefs and her "secular" actions and her publication of this article in a Yeshiva newspaper and her explicit description of sexual deeds is a perfect example of the tear in our society between privacy and social probity on one hand, and the desire or need to share and be "free" of all constraints on the other.
As a social commentary, we are at a point where it seems that nothing is real unless we share it with others, and that can be good or bad--it can lead to greater wisdom and societal advancement or it can lead us to do things we shouldn't do, are sorry we did, and where we feel shame afterwards.

Modesty In A Social Media World

Decloaking The Adversary

Yes, we lost a drone in Iran and they won't give it back--that stinks!
Initially, the word coming out was it was a mishap, an accident, but the Iranians claimed otherwise--that they brought it down.
Who believed that they could actually do that?
Then there was word that the craft being displayed by the Iranians was a fake, a mock-up, only to reversed with a confirmation, as reported in Christian Science Monitor, that the drone "is almostly certainly the one lost by U.S. forces."
Well now, InformationWeek is reporting (16 December 2011) that Iran really did bring down the stealth drone as well as how they claim to have done it.
First they jammed the communications of the RQ-170 Sentinel, so that with its command, control, and communications (C3) no longer intact, it was forced to go into autopilot and rely on GPS signals to find its way.
Then, the Iranians spoofed the GPS signal making the Sentinel think it was landing at a U.S. base rather than right into hostile territory.
If this is true, then not only is all the captured sensitive technology aboard the craft (such as radar, fuselage, coating, and electronics) in jeopardy of being comprised by reverse engineering, but also as the article states, the Iranians may have demonstrated the means to be able to literally "divert any GPS-guided missiles launched at targets inside its borders."
Quite a scary thought when according to Reuters reports, Iran is less than a year from going nuclear!
So what is the truth and what is misinformation (PsyOps) to confuse or outwit the enemy and how much does any of that really matter if the Iranians have possession of our advanced technology along with the time and the nefarious partners to study it and use it against us?
Or perhaps, this is a great ruse by us and we intended for the Iranians to get the drone--tick, tick, tick... ;-)
We live in a new sophisticated world of electronic and cyber warfare and that combined with nukes makes for some truly dangerous scenarios.
Finally, we should never underestimate the capabilities or intent of our adversaries--surprise may be the the most potent enemy of them all.
(Source Photo: here)

Decloaking The Adversary

The Elevator and The Bigger Picture

Some of you may have watched the HBO series called Six Feet Under that ran from about 2000-2005 about a family that owned a funeral home, and every episode opened with a freakish death scene.

In fact, the father who was the funeral director dies an untimely death himself and bequeaths the funeral home to his two sons.

The series, which ran for 63 episodes, evoked a recognition that life is most precious, too short, and can end in both horrible and unpredictable ways.
This week, I was reminded of this in all too many ways:

First, Brett Stephens wrote a beautiful piece in the Wall Street Journal yesterday about the graceful death of his father from a horrible brain tumor. Brett describes in vivid terms the operations, loss of sight, debilitating bouts of chemo and radiation, agonizing shingles, loss of memory, mobility, sight, ability to eat, and more. Brett writes: "cancer is a heist culminating in murder."

Then today, all over the news were reports of of a horrible accident in New York, where a woman was killed in an elevator accident when it shot up while she was still only about half way on and she was crushed between the elevator and the shaft in a 25 story office building on Madison Avenue.

Third, I learned from a colleague about a wonderful gentlemen, who served his country in the armed forces and was an athlete in incredible shape, when one day in the gym, he suffered a massive heart, which deprived of oxygen for too long, and he was left horribly crippled for life.

Unfortunately, similar to Six feet Under, in real life, there are countless of stories of life's fortunes and misfortunes, death and the aftermath (adapted from the show's synopsis--I really liked how this was said). Yet, in the end, we are left with the completely heart wrenching feeling of how it is to be without and sorely miss the people we love so dearly.

In the Talmud, I remember learning this saying that to the Angel of Death it does not whether his intended is here or there--when a person's time is up, death shows up and no matter how peaceful or painful, it is never convenient and always deeply traumatic in so many ways.

For one the elevator opens and closes normally and brings a person to their destination floor, and to another the door may close on them, never at all, or the elevator may shift right beneath their feet.

We can never really be prepared emotionally or otherwise for the devastation brought by accident, illness, and death--and while it is hard to be optimistic sometimes, we can try to maintain faith that The Almighty is guiding the events of our lives, and that he knows what he is doing, even if we cannot always understand the bigger picture.

May G-d have mercy.

(Source Photo: here with attribution to Chris McKenna)

The Elevator and The Bigger Picture

Words Matter A Lot

This is a great video on the power of words, but also on the caring of one for another.

We can make a difference with our words!

Words can help and can hurt, they can pursuade and they can punish, but the most important thing is that we are responsible for how we use them.

While we can say we're sorry for hurtful words, they can never really be taken back (i.e. unspoken).

And just the opposite holds true as well--when we use words constructively, the impact for good reverberates.

I still hear the words of the most important people in my life guiding me, always.

Use your words with care, deference, ingenuity, and most important with kindness for others.

Words Matter A Lot