The Information Blanket

On July 4, 1976--the 200th anniversary of our free and democratic nation, something incredible was happening in Uganda--Operation Entebbe, a rescue operation to free over a hundred hostages at Entebee Airport.

This rescue operation became the basis for the movie Operation Thunderbolt, one of of my favorite movies (aside from Rocky).

The movie portrays the heroic and miraculous raid at Entebbe Airport in Uganda by the IDF to save the hostages of Air France flight 139, with 248 passengers and 12 crew (the Jews were later upon landing separated from the non-Jews and held captive, while the others were released). IDF Commandos with only a week of planning and preparation, travelled 2,500 miles in a daring operation that resulted in the rescue of the 103 hostages in a 90 minutes raid. Only three hostages and the commander of the mission, Lt Col Yonatan Netanyahu (the older brother of the Prime Minister of Israel today) were killed in the battle.

Despite, Uganda's support of the terrorists in this event 35 years ago (a long time yes, but still pretty awful), today to help innocent people of this country and others that can benefit, I write about...The Information Blanket.

BMB, an independent advertising consumer PR company launched The Information Blanket this month to fight infant mortality.

According to Fast Company (June 2011), the Blanket is targeted for a country like Uganda where "on average 77 of every 1,000 Ugandan babies will die before they reach their first birthday."

The creative director of BMB worked with UNICEF to "determine which health facts would best educate mothers and hopefully prevent infant death" and then they designed The Information Blanket with easy to read and understand information such as:

1) Vaccinations--"Get your baby vaccinated: 6, 10, 14 weeks."

2) Feeding--"Breast-feed 8-12 times a day."

3) Doctors--"Don't forget to schedule your doctor appointment."

4) Temperature--"38 degrees Celsius."

5) Growth--"Growth chart (months)."

6) Warnings--"Warning signs: unconsciousness, convulsions, fever, diarrhea, vomiting, eye discharge, poor appetite, fast breathing, dehydration."

These days, when going paperless and making everything digital is practically a mantra, I find The Information Blanket not only an effort to help people save lives, but a refreshing reminder that information can be delivered in many ways. And whether on a rock, a tree, bits and bytes, or a blanket, getting information out there to people is education, growth, and life for humanity.

Also, the role of design in effective communications and information technology is critical. Apple gets it...heck, they practically invented it. The more we incorporate good design and innovation into our communications, the more effective they have a chance to be.

(Source Photo: BMB)

The Information Blanket

Purpose Drives Productivity

Enjoyed speaking with Francis Rose today on Federal News Radio (1500 AM) on the subject of employee motivation, especially in a challenging budgetary environment.

Overall I tried to convey the importance of managers communicating to people how very important they are to the mission.

Everyone has to eat, but without a sense of purpose, we feel lost.

Hope you enjoy this audio of the interview.

(Source Photo: Photobucket)

Purpose Drives Productivity

Know What's Right, Do What's Right

In a conversation with a good friend recently, we got to talking about integrity--the meaning and of course, the importance.

And at one point, he says straight-out, integrity takes two things:

1) Know what's right

2) Do what's right

And I'm loving it!

Straight-forward and simple--know and do what's right.

Then he tells me about Gus Lee, a nationally recognized ethicist (and Chair of Character Development at the U.S. Military Academy, West Point) who wrote this book Courage: The Backbone of Leadership.

I was inspired by what I heard and since went back to learn more about his philosophy on the subject.

Lee believes that "leadership is grounded in high character" and that "we think we are looking for managers, but in fact, we need principled leaders."

To drive our "moral courage", Lee says we have 3 powerful resources:

1) Conscience--"that moral, inner voice."

2) Discernment--this is where you work to discern "the higher right" getting past "fear, feelings, and wishful thinking" and of course, our own self interests.

3) Discerning Advisors--we seek the counsel of "the most courageous, high integrity, high character, and principled person or people" you know.

And I would add a fourth important resource, which is religious teachings that can be a steadfast guidepost (especially when coupled with the others as a personal litmus test of whether you are applying them correctly).

Finally, I like Lee's observation that there are three type of individuals when it comes to issues of integrity:

1) Egotists--those who are self-serving.

2) Pragmatists--those who "serve results" or what I would call serving a specified cause.

3) People of Courage--those who "act in the right regardless."

Doing the right thing is not easy (it means putting aside your own interests)!

That's why it takes tremendous courage to be the type of moral person that we all ultimately admire and respect.

Those leaders who act with moral rectitude, these to me are the few and the amazing!

Know What's Right, Do What's Right

Hooray For Motivation

Much has been written about the importance of meaning in driving a productive and motivated workforce.

Already in 1964, Frederick Herzberg's Motivation-Hygiene Theory differentiated work satisfiers (aka motivators) such as challenging work, achievement, and responsibility, from dis-satisfiers (aka hygiene factors) such as the absence of status, job security, adequate salary/benefits, and pleasant work conditions.

In other words, motivation is driven primarily by the underlying meaningful and the productive work, not by the context of the work such as the money and fringe benefits.

In that vein, Harvard Business Review in "A Spotlight on Productivity" in May 2011 describes how poor managers "unwittingly drain work of its meaning"--in essence destroying their employees motivation and their productivity.

1) Trivializing Your Workers Input--"managers may dismiss the importance of employees work or ideas." In a sense, this one is about marginalizing employees, their creativity, and their contributions and is extremely destructive to the employees and the organization.

2) Decoupling Employee Ownership From Their Work--"Frequent and abrupt reassignments often have this affect." Also, not assigning clear roles and responsibilities to projects can have this affect. Either way, if employees don't have ownership of their projects, then the productivity will suffer amidst the workplace chaos and lack of ultimate accountability for "your work."

3) The Big Black Hole--"Managers may send the message that the work employees are doing will never see the light of day." In other words, employees are just being forced to "spin their wheels" and their is truly no purpose to the "shelfware" they are producing.

4) Communication, Not--Managers "may neglect to inform employees about unexpected changes in a customers priorities" or a shift in organizational strategy due to changes in internal or external market drivers. When employees don't know that the landscape has shifted and moreover are not involved in the decision process, they may not know what has changed, why, or feel invested in it. Without adequate communication, you will actually be leaving your employees blind and your organization behind.

So while it is tempting to think that we can drive a great work force through pay, benefits and titles alone, the lesson is clear...these are not what ultimately attracts and retains a talented and productive work force.

The magic sauce is clear--help your work force to know and feel two things:

1) Their work--is ultimately useful and usable.

2) That they--are important and have a future of growth and challenge.

When they and their work mean something, they will get behind it and truly own it.

In short: mean something, do something.

To get this outcome, I believe managers have to:

1) Make the meaning explicit--Identify your customers, the services you are providing, and articulate why it is important to provide these.

2) Determine strengths and weaknesses of each employee and capitalize on their strengths, while at the same time coach, mentor, and train to the weaknesses.

3) When workers go "off track," be able to give them constructive feedback and suggestions for improvement without demeaning and demoralizing them.

4) Find the inner strength and self confidence not to be threatened by your employees actually doing a good job and being productive--that's ultimately what you've hired them for!

5) Recognize the importance of everyone's contributions--It is not a one-person show, and it takes a bigger boss to recognize that other people's contributions don't take away from their own.

6) Be a team and communicate, honestly and openly--information hoarding and being the smartest one in the room is an ego thing; the best leaders (such as Jack Welch) surround themselves with people that are smarter than them and information is something to be leveraged for the team's benefit, not weaponized by the individual.

There are more, but this is just a blog and not a book...so hopefully more to come on this topic.

Hooray For Motivation

Who's On First

I have a new article in Public CIO Magazine (April/May 2011) on the topic of Accountability In Project Management:

We've all be to "those" kinds of meeting. You know the ones I'm talking about: The cast of characters has swelled to standing-room only and you're beginning to wonder if maybe there's a breakfast buffet in the back of the room.

It seems to me that not only are there more people than ever at todays meetings, but meetings are also more frequent and taking up significantly more hours of the day.

I'm beginning to wonder whether all these meeting are helping us get more work done, or perhaps helping us avoid confronting the fact that in many ways we're stymied in our efforts.

Read the rest of the article at Government Technology.

Who's On First

Reading is Love

What an inspiring story this week about Jim Brozina and his daughter Alice Ozma.

Jim's wife left him when Alice was ten years old.

And when Alice started 4th grade, Jim (a retired librarian) made a challenge to his daughter to see how many nights they could read together in row--it was a way for them to spend time together and bond.

Well their "Streak" went on and on--for over 3000 nights--almost 9 years--until Alice's first night at Rutger's University.

Alice majored--of course--in English Literature.

And she wrote a book called "The Reading Promise" about her dad's selfless devotion and love to her, reading every night.

I remember as a kid, the commercials encouraging reading--"Reading is Fundamental".

Now I know that reading is not just fundamental (to learning and growth), but is also a way to love someone.

In the hustle and bustle of the 21st century, how many of us spend the time with our kids--consistently and with the utter devotion that this father did--one chapter a night, every night?

Aside from the lesson of selflessness in this story, I also see in this the message of incremental change and growth--by starting off with just 15 minutes a day and building on this incrementally, Jim and Alice were able to accomplish so much together over the years--in terms of learning and their relationship.

So while, the big blowout moments in life are significant memories for us and very often get a lot of emphasis (i.e. as in "let's make a memory"), the day-to-day consistent building of relationships and learning, can have a truly larger than life impact over the long-term.

On a more personal note, I remember when I was debating going back to school for my MBA (while working full-time during the day), and my dad encouraged me and told me that the years would come and go regardless, but that if I made the commitment, at the end, I would have something valuable to show for it.

I listened to his advice and went to school at night for what seemed like ages for an MBA and then numerous certifications and other learning opportunities, and I am always glad that I did. Dad was right...the years pass regardless, but your hard work pays off. I will always be grateful to him for that advice and support--love comes in many shapes and sizes.

Reading is Love

To Infinity and Beyond

This is an incredible video of Yves Rossy, the former Swiss military pilot, who became "Mr. Jet (or Rocket) Man".

Rossy is the real life version of Toy Story's Buzz Lightyear (the heroic character with the jet pack, but without the laser on his arm).

You see Rossy invented a 120 pound wing suit, powered by 4 jet engines that enables him to fly like Superman through the air at speeds averaging 125 mph.

In 2006, Rossy flew for over 6 minutes over the Swiss Alps; in 2008, he flew over the English Channel between England and France for over 9 minutes; and in 2009 he attempted to fly over the Strait of Gibraltar between Morocco and Spain.

Last week, Rossy wanted to fly over the Grand Canyon, but canceled beforehand, it is said because by the time he got FAA approval, he did not have enough time to practice.

Typically, Rossy jumps out of a plane, helicopter, or air ballon, flies like a bird even doing multiple aerial loops, and then lands by parachute.

Although Rossy flew for many years in the Swiss Air Force (including Mirage III supersonic fighter jets), according to the UK Daily Mail, he always wanted to get real with it as he says: "In a plane you are surrounded by computers and shielded from the air, but I wanted to fly naked."

What I admire about Rossy:

1) Courage to take it to the next level--Rossy doesn't accept the status quo; he is constantly "upping the ante" and trying to be accomplish the next great thing in aviation.

2) Innovates and invents--first thinking up the way he will do it and then developing the means to achieve it--he puts the planning and execution together!

3) Trains hard--he believes in making at least 2-3 test flights before actually attempting something new.

4) "No" is an acceptable answer when it's the right thing to do--when Rossy doesn't feel comfortable going forward, he's not afraid to say so and will stop the exercise and thereby avert possible disaster.

No longer is it just a child's imagination and a playtime event to stretch out one's arms and race around pretending to fly; Rossy is living the dream for all us and bringing new opportunities for future transportation to the fold.

One more thought: this could be the corollary to the Unmanned Aerial Vehicle (UAV)...this is the Unvehicle Aerial Man (UAM)--add this to the military's bag of tricks.

To Infinity and Beyond

Happiness Is Not The End

I was outraged to read the opening article in the May 9-15, 2011 issue of BusinessWeek (

which I usually greatly respect): "Why Bin Laden Lost."

Here are some of the "highlights" from Businessweek:

- "The United States has no purpose. That is perhaps its greatest achievement...the United States was not founded for the greater glory of anything."

- "The most successful organizing principle the world has ever known is a simple guarantee that we can buy and do things that have no point greater than the satisfaction of our own happiness."

- "We human follow base and pedestrian needs...Freedom. Self-determination. Democracy. All of which are means to an end. For us humans, the end is almost always just a house."

- "You might consider embracing what defeated him. Do something private and ridiculous, something that answers no creed. Pursue happiness."

Yes, we won the battle against Osama Bin Laden this week, but the war is not over.

Bin Laden's henchmen are already forswearing that they will turn our joy to sorrow.

Why?

Because the clash of ideas and principles remain.

One one hand, we have belief in mandated, restrictive religious sharia law and the return to a 7th century caliphate (i.e. government of the people--the state is supreme) and on the other we have principles of freedom to choose--how to worship, what to say, what to publish, when to gather etc. (government for the people--the people are supreme).

With the Spring Uprising in the Middle East, it seems that the people are leaning toward the latter, although there is much work to be done to transition from the former.

Bloomberg Businessweek's article misses the whole point of our great democracy and the freedoms it provides.

Rather than being a society whose end and purpose is simply to "shop until we drop" and that is free to orgy itself on prosperity, physical pleasures, and materialism, we are about so much more.

The United States and its partners do have a purpose.

No, we are not a society that mandates a certain religion or in fact any religion, we leave that to for the individual to choose. But we are a society of laws, principles, and belief in freedom to choose one's destiny.

Not everyone chooses well, but that is part of the freedom to learn from our mistakes and grow.

The end, for most good and upstanding citizens of this country and others, is to be driven by principles and righteousness--such as human rights, curing the ill, feeding the hungry, rescuing the downtrodden, innovating and creating opportunity, and building stronger personal protections and cultural institutions.

I think it is sad that Bloomberg endorsed exactly the view that the terrorists hold of us -- a view that is shallow and wrong.

We do not focus exclusively on the "pursuit of happiness," rather that happiness is a means to a higher end. Similar to Maslow's hierarchy of needs, which begins with physical survival and proceeds to self-actualization through connection with others and giving back.

Happiness Is Not The End

Beyonce Moves Us

This video is funny and enjoyable to watch; only 20 million views on line...am I late to this one?

Leadership lesson: some things are just primal (like music, song, dance...) and we can reach people on many levels through intellect, emotion, spiritual, and so forth.

People are not just one sided, but complex and you never know when even a baby will just get down and move to Beyonce.

Thanks to a colleague for sending this to me.

Beyonce Moves Us

SEALS - Going Beyond The Veneer

What a great article in the Wall Street Journal today (7-8, May 2011) about the Navy SEALs.

No, the article is not about how they are just these pure lethal, killing machines--as Osama Bin Laden learned this week.

But rather, about what it takes to be a Navy SEAL, and in my mind implicitly what it takes to be the best in life at whatever you chose to do.

The Navy SEALs were stood up by President Kennedy in 1962 as an elite new commando force for all-terrain missions (aside from being the nation's elite maritime special forces):

Hence the acronym: SEa, Air, and Land.

Yesterday, Vice President Joe Biden recounted at Fort Campbell this interaction with his granddaughter, as follows (Source: Washington Wire):

"We're going to see the guys out there who got Osama bin Laden," Mr. Biden said he told her.

"And she grabbed a little friend of hers and said, "My pop's going out to see the whales!'"

"Not the SEALs," Mr. Biden added, "the whales. Because if they're that good, they've got to be big, man."

And it is true, the SEALs are big men, but not necessarily in the sense that you might think.

Yes, they can kick your a** six ways to Sunday, but becoming a SEAL is really about heart!

While the SEAL training draws the physical best--"high school and college track and football stars, national-champion swimmers, and top-ranked wrestlers and boxers, only 10% to 20% ...manage to finish" -- and there are only about 250 graduates a year, total!

So what's the differentiator--between making it and not (through "Hell Week"--the culmination of the 6 months of grueling training)?

The SEAL author sums it up for us this way:

"Almost all the men who survived possessed one common quality. Even in great pain, faced with the test of their lives, they had the ability to step outside of their own pain, put aside their own fear, and ask: How can I help the guy next to me? They had more than the 'fist' of courage and physical strength. They also had a heart large enough to think about others, to dedicate themselves to a higher purpose."

Very well said!

Some major leadership lessons:

1) In the end, physical strength (what they call the "size of their biceps") and prowess is only part of the equation--and at some point, everyones strength gives out--"they break". But the heart and soul of the person, what drives them inside, is not subject to physical limits--and that is the part of us that is our essence and is immortal and can drive us to true greatness. And like the story of little David (the champion of Israelites) beating the giant Goliath in the Bible, with courage, ingenuity, teamwork, and purpose, we can do the seemingly impossible.

2) It's important to see beyond the exterior of the person or situation that's before you, and to go deeper into what behind the veneer. On the surface, lots of people may look like they could be SEALs, but only the cream of the crop make it. Similarly, when it comes to business opportunities, hiring situations, and complex negotiations, it's critical to "go deep, before you leap," so that you can make important determinations of what is really the best for you and your organization.

3) You don't just become the best, and stay that way, but you have to earn it every day. For example, training is critical and learning and growth is a life-long pursuit. As the SEAL states from one of his instructors: "The more you sweat in training, the less you bleed in war." We've got to put in the sweat equity into everything we really want, and which is really important us.

4) Never forget you are not alone, you are part of a "squad", a team, a nation, a people--you are a child of G-d. Together, we are held together by principles and values that transcend the individual and the moment. These make us strong beyond our physical limitations, our sheer numbers, and even our technology--although these certainly help ;-)

Our fighting men and women make tremendous sacrifices for all us, and becoming a SEAL or other special forces commando requires even greater demands--and the physical part is only the beginning, only the veneer.

SEALS - Going Beyond The Veneer

Avoiding The Ultimate In Surprise

Everyone remember the I Love Lucy show? Well, that show really epidemized what it meant to surprise and be surprised by all the antics that the main character, Lucy, got into--show after show.

One thing that's very clear is that no one really likes surprises (except maybe for some comic relief and that's one reason I believe the show was the most popular season after season).

So what's the problem with surprises? They are not inherently bad--there can be good surprise and bad ones.

The issue is really that people want to be prepared for whatever is coming there way.

Even surprise parties or gifts somehow seem sweeter when the recipient isn't completely "taken by surprise."

One of my bosses used to often repeat to the team, "I don't like surprises!"

Hence, the importance of what we all got in the habit of saying--communicate, communicate, communicate--early and often.

With the tragic tornados that struck last week across the south killing some 329 people, we are reminded how important early warning to surprises in life can be.

The Wall Street Journal reports today that new technologies are being developed for early warning of these tornados such as:

- Visual cues--Antennas that can track cloud-to-loud lighting, which is often invisible from the ground, but it "drops sharply in a storm just before a tornado develops" and can therefore provide early detection for those that can see it.

- Sound waves--Using "infrasonic microphones" we can pick up storm sounds from as far as 500 miles away at frequencies too low to be detected by the human ear and can filter out the noise to track the storm's severity and speed, and therefore hear in advance if it is turning dangerous.

Early warning saves lives...even a few extra minutes can provide the much needed time for a person to get to a shelter.

After the 2004 Indian Ocean earthquake and tsunami which killed more than 230,000 people, an early warning system was put in place there and again with the the recent Japanese earthquake and tsunami of 2011, we see the ongoing need for these efforts to advance globally.

These efforts for early detection and alerts have always been around.

Already thousands of years ago, settlers built lookout towers and fire signals to get and give early notice of an advancing army, marauders, dangerous beasts, or other pending dangers.

Nowadays, we have satellites and drones providing "eyes in the sky" and other technologies (like the proverbial trip wires and so on) are being developed, refined, and deployed to protect us.

Advance warning and preparation is important for risk management and life preservation and leveraging technology to the max for these purposes is an investment that is timeless and priceless.

The challenge is in identifying the greatest risks (i.e. those with the most probability of happening and the biggest impact if they do) so that we can make our investments in the technologies to deal with them wisely.

Avoiding The Ultimate In Surprise

"Sexual Healing"--Marvin Gaye Wasn't Kidding

Ok, so the only topic that can compete with the killing of Osama Bin Laden (OBL) this week is an an article about sex--what???

No, I am not trying to be crude or vulgar. The Wall Street Journal, 3 May 2011, in the Health Journal reports that research show numerous health benefits to sex.

As if the mere act of procreation wasn't enough already...research now shows that sex:

- "Relieves stress" ("there's a relaxation response and a satiation response")--what's new there?

- "Improves sleep and burns calories"--ok, more no brainers as it "burns an estimated five calories per minute"--did anyone say competition with Weight Watchers and Jenny Craig? :-)

- "Reduces pain" ("you lie there and life is great")--who has time to think about pain?

- "Eases depression...improves mood"--ditto with the above

- "Strengthen blood vessels"--it's good exercise!

- "Boosts the immune system"--a perk up all around.

- "Lowers the risk of prostate and breast cancer"--Thank G-d!

Of course, there are chemical explanations for pretty much all these things: hormones, neurotransmitters, endorphins, testosterone, estrogen, prostaglandins, dopamine, prolactin...(OMG, no wonder, I never went to medical school).

But maybe the greatest gift of all, aside from the pure love and intimacy are several studies which suggest that "sex extends life in general"--almost like the holy grail of health benefits:

For men, those "who had sex less than once per month were twice as likely to die in the next 10 years than those who had sex once per week." While for women, those "who said they enjoyed their sex lives lived 7-8 years longer than those who were indifferent."

Like I said, maybe the only story of the week that can compete with the U.S. dealing the final blow to OBL.

Oh, what a week. ;-)

"Sexual Healing"--Marvin Gaye Wasn't Kidding

Social Networking the Pepsi Way

On April 27, 2011, Pepsi announced the launch of it's state-of-the-art "Social Vending Machine."

It's a touch screen, networked machine that aside from enabling the purchase of soft drinks and the provision of nutrition information online, it also enables users to "gift" a drink to a friend by entering the recipient's name, mobile number, and a personalized text message (and even has an option to personalize it with a short recorded video).

The recipient of the Pepsi gift simply enters the redeem code at a pepsi social vending machine to get their soda. They can also return a thank you gift to the sender or "pay it forward" and give a gift to someone else.

In addition, the machine makes use of advanced telemetry to remotely measure and report on inventory, manage delivery scheduling, and update content on the machines. This machine is alive with changeable content and interactive communication between users.

As the Chief Innovation Officer of PepsiCo Foodservice states: "Social vending extends our consumers' social networks beyond the confines of their own devices and transforms a static, transaction-oriented experience into something fun and exciting they'll want to return to, again and again."

Additionally, Mashable reports that in phase 2, Pepsi is planning to integrate their Social Vending concept with other social media such as Facebook, extending the reach of product placement and gifting even further through cyberspace and social networking.

While many companies continue to struggle to figure out how to integrate social networking into a companies operations and make it profitable, PepsiCo has a simple formula for how it engages it's customers, promotes sales, and makes it all seem completely natural to the whole transaction--like it belonged there all along.

Great job PepsiCo!

Social Networking the Pepsi Way

Life Building 101

The Guardian U.K. (2 April, 2011) has this wonderfully inspiring story about a very special body builder.

Dr. Charles Eugster is a dentist and athlete extraordinaire--you see Eugster is 91 years old.

And he says that "At 85 I had a crisis. I looked at myself in the mirror, and saw an old man. I was overweight, my posture was terrible and there was skin hanging off me. I looked like a wreck."

Now, he is doing dips, crunches, chin-ups, and push ups and scoring higher than contestants in ANY other age category.

Eugster says "I'm not chasing youthfulness, I'm chasing health."

Although he was already rowing 6 times a week when he was in his late-80s, he figured he could push himself a little harder and so he joined a body building club--OMG, this guy's attitude is amazing!

What an inspiration...

His outlook is that "We're told that old age is a continuous state of decline, and that we should stop working, slow down and prepare to die. I disagree...one day something will happen and that will be it. But until that day comes, I'm going to carry on working my abs!"

While none of us know when our time us up, it seems that we can choose how we approach our personal maturation--we can look at it as reaching a peak and then going over the proverbial cliff of life OR we can fight to continuously transform ourselves--for as long as we can--and to always try and be the best we can be.

Age, sex, race, color, religion, national origin, or disability--none of these should inhibit us from working our hardest and going for the gold of what is meaningful in life to us.

I remember a wise saying I learned from my teachers--the competition is really not with anyone else, it is with yourself.

So to me it's not really body building we're talking about, but rather life building--and this is something we can all strive for.

Life Building 101

A Place for Answers

First there was Wikipedia and now there is Quora.

On January 15, 2011, Wikipedia celebrated it's 10 year birthday, and according to Bloomberg Businessweek, it now has more than 17 million entries (compared with only 120,000 for Encyclopedia Britannica) in 250 languages and is one of the most visited sites on the Internet. Moreover, the accuracy of the crowd-sourced Wikipedia has generally been found as good as traditional encyclopedias.

But despite the phenomenal growth of Wikipedia, a new site, Quora is finding a place for itself in online knowledge management, as one of the key question and answer (Q&A) destinations of the web (others being Answers.com, Yahoo Answers, and more--which were apparently found lacking by the founders of Quora).

According to Wired (May 2011), Quora is only 2 years old and already has about 200,000 people visiting the site each month. The approach of Quora is to create a searchable knowledge market based on merging verifiable facts with people's personal experiences and observations or what Wired calls "the large expanse between...the purely objective [e.g. Wikipedia] and the purely subjective [e.g. Facebook, Twitter, etc.]."

Quora is looking to capture what it believes is the "Ninety percent of information people have [that] is still in their heads and not on the web."

The site is also creating a community of people who participate in asking and answering questions, and can select to follow topics and people of interest, and vote on whether answers are helpful ("voted up") or not to push answers up or down the page.

Similar to Wikipedia, answers can be "trimmed, corrected, or otherwise massaged by one of the rigorous volunteers" (of which their are now more than 100--Quora only has 18 employees). Answers are "written for the world, and for anyone who has that same question for the rest of time." And even questions can get "extensively reworded."

Wired asks is this just another popularity contest on the web or self-promotion for the self-proclaimed experts? One of the volunteers responds that "This isn't about job searching. It's not about raising money. Most of us who are heavy users can already do that without help. It's a sense of sharing what we now, and it's being part of a community."

Of course, while critics may call them pedantic or petty, the Quora participants are on a mission to build a vital and timeless knowledge repository--"the modern-day equivalent to the Library of Alexandria", so perhaps the people chic has to be balanced with information usability.

On January 21, 2011, Tech Crunch awarded Quora "best new startup for 2010."

It will be interesting to see where this goes...the funny thing for me was that I ended looking up Quora up in Wikipedia. :-)

A Place for Answers

Smartphone Apps For Shopaholics

In the old Ginsu commercials, they used to say "In Japan, the hand can be used like a knife...but this method doesn't work with a tomato."

Now, in the the United States and elsewhere, the smartphone can soon be used like a wallet, and this does work with tomatos or anything else you want to purchase!

Electronic payments are taking on new meaning as we go from paying with traditional credit and debit cards or even payment services like Paypal to actually using our smartphones to make those payments.

Wired Magazine (November 2010) reports that "Google's newest iteration of its Android phone OS will include a wallet that lets you use your phone to make payments by tapping it against a cash register."

According to Eric Schmidt, CEO of Google, he envisions that "This could eventually replace credit cards."

"Like the technology built into debit cards that can be used to make a payment by bumping against a reader at a store or gas pump, Android 2.3 devices that have the right on-board chip will be able to make payments using stored credit card numbers or other payments systems such as Paypal."

Payment technologies coupled with context-aware computing (such as location awareness) will enable your local merchants to send shopping suggestions, reminders, coupons, loyalty programs rewards, and targeted deals to customers--all over their smartphones.

Aside from e-Payments, retailers are looking to up the ante in their competition with online merchants.

According to the Wall Street Journal today (26 April 2011), stores and malls are "threatened by the rapid growth of online retailing", where merchants are able to offer everything from product search, free shipping, easy returns, often no sales tax (like Amazon) and broadcast deals over the social networks like through Groupon. And while "online sales still account for a just a fraction of overall retail sales, they are growing rapidly gaining 12.6% last year to $176.2 billion."

Therefore, brick and mortar retailers are looking to offer a host of app functions for everything from creating online shopping lists, in store product search, you-are-here location functions, mall directories, parking-spot markers, reward programs, and display promotions.

So aside from iPhone plug-in for taking credit card payments on the smartphone (the topic of a prior blog), there are a lot of smartphones Apps and OS features coming that will make shopping easier, friendlier, and generally more convenient.

So in case you needed another excuse to go shopping and indulge...try out some of the new smartphone apps that will make your experience even that much more decadent. ;-)

Smartphone Apps For Shopaholics

Doomsday In Style

Surely, there have always been those with survivalist tendencies among us. But if you are paying attention, there is a new rage now for luxury doomsday shelters!

Despite all the technology advancement we have made in the last century--more automation, more information, more communication, more connectivity than ever--people are still afraid of the unpredictability and the uncontrollability out there.

Maybe it's the technology itself that even contributes to those fears--someone pushing "the button", someone unleashing a dangerous new something (nuclear this, bio that, chemical something else), or someone even causing mayhem through the very technology that underpins our society through some sort of cyber-attacks.

Some examples of doomsday shelters for the "rich and famous":

- Wired Magazine reported on 29, March 2011 in an article entitled Missile Silo Condos about a software engineer who purchased an Atlas F decommissioned missile silo and converted it into an "untra-safe energy-efficient fortress" with GE Monogram stainless steel appliances and Kohler fixtures. The owner is offering $900,000 "condo suite packages" including a five-year food supply and "simulated window views with light levels calibrated to time of day" as well as electricity powered geothermal energy and wind turbines, a theatre, pool, and waterfall, and of course, as a military grade security system. Everything needed to survive and at the same time enjoy the luxury accommodations.

- Similarly, Forbes Magazine (9 May 2011) reports in Selling The Apocalypse, that Robert Vicino, a property developer is building a network of luxury underground bunkers for 6,000 people. "For $25,000 to $50,000 a head [half-price is for children] each applicant will own at least 100 square feet of space...equipped with a medical center, classroom, theater, gym, and detention area to jail unruly residents."

According to PopSci (7 October 2010) on the same, there will be 20 such Vicino facilities each within 150-200 miles of major U.S. cities; and the one in Barstow, California is "built to withstand 50-magaton nuclear blast 10 miles away, 450 mph winds, a magnitude-10 earthquate, 10 days of 1,250 degree F surface fires and three weeks beneath any flood...and soon-to-be-installed air filtration system will also neutralize any biological, chemical, or nuclear attack." In addition to the safety provided, it is supposed to be as luxurious an accommodation as a modern-day cruise ship! Note: the video is from their company website Vivos and on Youtube.

So what is going on here?

Are people's fear being capitalized on? Are some simply catering to some eccentrics or the wealthy and their ability to perhaps splurge a little? Or is this a new type of life insurance or as Vicino put it "life assurance"? Perhaps, a little of all of the above.

I suppose there is enough out there to be afraid of, but the challenge it seems is not to create shelters for the few to survive, but rather to create enough genuine safeguards for the many to reasonably thrive over the long term. Is this doable or are we facing a ticking clock? And if a ticking clock are we all just going to do the best we can for ourselves - will we "fiddle while Rome burns?"

For me the prospect of hunkering down enjoying the stainless steel appliances, waterfalls, movies, and gym membership while the rest of mankind is getting eaten by Zombies doesn't quite sit right, although I can see the appeal when faced with the alternative.

I vote for continuing to build better technology and if you can afford the life assurance, all the power to you!

Doomsday In Style

Turning IT From Frenemy to Friend

Fast Company (December 2008) describes Frenemies as a "thrilling intricate dance" of friend-enemy relationships.

Half a year later, CBS News (July 2009) reports that this words is added to the dictionary: "Frenemy--someone who pretends to be a friend, but is really an enemy."

Recently, I've heard the term applied to Information Technology, as in they they here to help (i.e. friend-like), but boy are they often an obstacle as well (i.e. enemy-like).

Obviously not the message any IT executive wants to hear about their folk's customer service and delivery!

Today, the Wall Street Journal (25 April 2011) writes about the "discontent with the [IT] status quo" and it calls somewhat drastically to "Get IT out of the IT department."

Why?

Based on responses from business and IT leaders, here are some of the key reasons:

- "IT is seen as overly bureaucratic and control-oriented" (51% business and 37% IT)

- "IT doesn't deliver on time" (44% business and 49% IT)

- "IT products and services doesn't meet the needs of the business" (39% business and 29% IT)

- "IT consists of technologists, not business leaders" (60% business and 46% IT)

Therefore, the WSJ states "both for competitive and technological reasons...business unit leaders need to start assuming more control over the IT assets that fuel their individual businesses."

This is being called "Innovative IT"--where "IT shifts to more of a support role. IT empowers business unit self-sufficiency by providing education, coaching, tools, and rules, which allow for individuals to meet their needs in a way that protects the overall need of the enterprise."

The result is rather than delivering IT to the business, we deliver IT "through the business."

In this model, there is an emphasis on partnership between the business and IT, where:

- IT provides services to the business (i.e. through a service-oriented architecture of capabilities)--systems, applications, products, tools, infrastructure, planning, governance, security, and more.

- The business exploits these services as needed, and they innovate by "dreaming up ideas, developing prototypes, and piloting changes" that will most impact on-the-ground performance.

I believe this is consistent with stage 4 (the highest) of architecture maturity--called Business Modularity--as described by Ross, Weill and Robertson in Enterprise Architecture As Strategy: In this stage, we "grant business unit managers greater discretion in the design of front-end processes, which they can individually build or buy as modules connected to core data and backend processes. In effect,managers get the freedom to bolt functionality onto the optimized core." The result is a "platform of innovation...[that] enables local experiments, and the best ones spread throughout the company."

Related to this are interviews in the WSJ today with 3 CIOs, that all bear out this IT leadership direction:

- Frank Wander (Guardian Life Insurance)--"We have IT embedded into each business and we have a seat at the table. We're partners."

- Norm Fjeldheim (Qualcomm)--"We're structured exactly the same way Frank is. IT is embedded in the business. I'm only responsible for about half the IT budget."

- Filippo Passrini (Proctor & Gamble)--"Our business partners are people outside IT....in the past we were always in 'push' mode...now...there is a lot of 'pull'."

So one of the goals of IT and business is to transform from a relationship of frenemies to friends and genuine partners; this will leverage the strengths of each--the expertise of our technology professionals and the customer insights and agility of our business people.

Turning IT From Frenemy to Friend

Brain Sharing is Eye Opening

This is a neat video and idea from GOOD called "Brain Sharing" by Lincoln Schatz.

The idea...what if we could plug in to someone else's brain and see the world the way they do (for a period of time) or as they say in the video "swap CPUs"?

(This is a little reminiscent of the Borg from Star Trek, where species are plugged into the Collective and become sort of one ultimate race or similarly in the movie the Matrix, where people are plugged into a master computer program that runs their world--although here it's not an ominous context.)

But back to the point--what a powerful concept.

Rather than see things the way we see them, and think that's the way it is, period; instead we temporarily plug into someone else's brain (bionic implants away!) and whoa, we have the opportunity to see the world the way others see it and process the world the way they do--that is eye opening!

All of a sudden, things are not quite so simple. It's not black and white, as they say, but lots of shades of grey.

Of course, I still believe that there is objective ethics and morality from G-d for us to live by and therefore we can distinguish right from wrong, which we are often are forced to chose.

However, when we are seeing choices through others persons eyes and processing through their brains, we may see the problems anew with different variables and effects as well as see new options for solving them that we didn't even see before.

That's a great thing about being a diverse society and bringing multiple views, vantage points, and brains to the table--we can innovate together beyond the limitation of any one of us alone.

This isn't necessarily a new concept, but still one that is very important, often forgotten, and one well captured in this GOOD video.

P.S. Maybe an interesting exercise is to think about make a list of whose brains you'd like to share for a while (if only you could) and see the world the way they do.

Brain Sharing is Eye Opening

Information-Free Is Invaluable

At first I admit it, I didn't really get Google; I mean what is this G-o-o-g-l-e and the shtick about "doing search"?

But the writing was on the wall all along with their incredible mission statement of: "to organize the world's information and make it universally accessible and useful."

So search is the just the beginning of a long list of now amazingly valuable Google properties and services (now valued with a market capitalization of almost $169 Billion):

- Search (Google Search, Google Search Appliance, Google Desktop)

- Cloud Computing (Google Apps Engine, Google Storage for Developers, Chrome Notebooks)

- Advertising Technology (Adwords, AdSense, DoubleClick)

- Website Analytics (Google Analytics)

- Operating Systems (Chrome OS, Android, Honeycomb)

- Web Browser (Google Chrome)

- Productivity Software (Gmail, Google Calendar, Google Apps Suite)

- Social Computing (Google Wave, Google Talk, Orkut, Buzz)

- News Aggregator (Google News, Google Reader)

- Translation (Google Translate)

- Telecommunication (Google Voice)

- Clean Energy (Google Energy)

- Geospatial (Google Maps, Google Earth)

- Video (YouTube)

- Photos (Picassa)

- Electronic Books (Google Books)

- Blogs (Blogger)

What Google seems to intuitively get is that their free powerful web services creates invaluable consumer market share and mind share--like a honey pot. Once the consumer comes on board--like good little bees, they are ripe for companies to reach out to via advertising for all and every sort of product and service under the sun. And according to 1998 revenue breakdown, as much as 99% of Google's revenue is associated with advertising!

Google is brilliant and successful for a number of reasons:

1) Google is consumer-oriented and knows how to attract the crowd with free services, and they let others (the advertisers) concern themselves with monetizing them.

2) Google is incredibly innovative and provides the breath and depth of technology services (from cloud to productivity to search to video) that consumers need and that are easy for them to use.

3) Google is information rich, but they share this broadly and freely with everyone. While some have complained about the privacy implications of this information bounty; so far, Google seems to have managed to maintain a healthy balance of information privacy and publicity.

4) Google values their people, as their "owners manual" reads: "our employees...are everything. We will reward them and treat them well." And to help retain their talent, Google just gave their employees a 10% raise in January.

5) Google wants to be a force for good--their creed is "Don't be evil." They state in their manual: "We believe strongly that in the long term, we will be better served- as shareholders and in all other ways--by a company that does good things for the world, even if we forgo some short-term gains."

Do not underestimate Google--as the Wall Street Journal, 23-24 April, 2011 summarizes today, they are not a conventional company.

At the end of the day, if Google is successful in their business of making information universally accessible and useful, then we are talking about making an invaluable difference in the lives of humanity--where information builds on itself, and knowledge--like the Tree of Knowledge in the Book of Genesis--is alive and constantly growing for all to benefit from in our Garden of Eden, we call Earth.

(Source Picture: Honeybird)

Information-Free Is Invaluable

Never Lose Faith; Never Give Up

I really liked this story on CNN (source WRAL) on Holocaust survivor, Morris Glass, who is having his bar mitzvah at 83--Mazel tov!

Mr. Glass was denied his rite of passage as a teenager to become a bar-mitzvah, because his family, like so many at the time, where being murdered by the Nazi's in the Holocaust.

As he is one of the dwindling few Holocaust survivors left to tell his story--I value and appreciate these lessons that Mr. Glass shares in the interview:

- Be grateful for your loved ones.

- Never forget that terrible things happened to people (slavery, murder...) and could happen again, if not prevented.

- Everything you do, you should do right, even the little things.

- You are free to serve G-d, not free from responsibility.

- You are the future.

- Never lose faith; never give up.

To me, these are lessons in life and in leadership that are universal whether we are at bar mizvah age (13) or at 83 and whether you are you celebrating Passover, Easter, or whatever.

Happy holidays.

Never Lose Faith; Never Give Up

Domain Names Demystified

It's so hard to come up with just the right domain name, especially when the landscape already seems so busy.

How are you to know what's already out there, what's available, and what's original?

Panabee.com is a "brainstorming engine for finding cool names and checking domain availability."

I tested it out and it gives you lots of useful information, including:

- Interesting variations (by prepend, append, swapping, even spelling backwards, and more)

- Related terms (each of which can be clicked on to continue brainstorming a name)

- Translations (in over 2 dozen languages from Afrikaans to Welsh)

- Alternate endings (including .net, .biz, .org, country extensions, etc.)

- Inspiration from social media (such as Facebook, Twitter, Wikipedia, and Google--entries, terms, and mentions)

In terms of the availability of suggestions, these are indicated in a dashboard type fashion with green :-) or red :-( to make it easy to see what's what.

Finally, there is a link to Go Daddy to "buy [the Domain Name] now for $7.49 before somebody else does."

Overall, I found Panabee to be a useful tool to come up with innovative domain names and thereby help us start up new and exciting ventures on the web.

Domain Names Demystified