The Little Techno Bus That Could

In an accomplishment sense, I am very proud of what Pope County, Arkansas is doing in terms of advancing education with technology on school buses for K-12 through the Aspirnaut program (photos from their site), founded and supported by Vanderbilt University.

Government Technology Magazine reports in February 2011 that Aspirnaut is transforming school buses into mobile classrooms, so that ”idle time is transformed into extended learning time with laptop computers and Internet access.”


The Hector School District buses are now equipped with computer screens, earphone jacks with headphones, wireless Internet, and scanning devices to record bus activity.


“The five 19-inch customized computer screens stream math and science content from PBS, NASA, the Discovery Channel, CBS News, and the Smithsonian Institution for students to watch on their hour-long rides to/from school. The screens also include video-conferencing capability.”


Students are seated on the bus in groups by age and grade to listen to their specific curriculum by plugging their headphones into jacks beneath their seats. The content of each bus-seating zone is then correlated to what the students are learning in the classroom.


Dr. Julie Hudson, co-founder of the program in 2007, is looking to improve student’s achievements, especially in Science, Technology, Engineering, and Math (STEM). These are learning areas where we have fallen dangerously behind in national rankings, and this is seen as harming our innovativeness and competitive capacity for the future.


On one hand, I think that this type of extended learning program is very valuable to our students and provides them the opportunity to get additional constructive learning time in. Also, it’s great to distract them from getting into potential trouble on the ride home. :-)


Yet, on the other hand, I am also concerned that we continue to put more and more pressure on our children to seemingly always be productive, learning, and competing. Some examples of this are not just extended learning days (on buses or off), but also extended school years, even summer school, AP classes, SAT courses, some wonderful volunteer programs, internships, oodles of extra-curricular activities, side jobs, and more. Certainly seems like it’s not easy to be a kid these days!


Now, even a simple bus ride to/from school/home is no longer a time to unwind, sleep, socialize, listen to music, play video games, or just be kids. Even the choice of video content on the buses is purely educational and there is nothing social, fun, or relaxing for the children anymore. How about an episode of The Brady Bunch?


While, I certainly understand the need for us to advance our education, skills, and competitive positioning, and the learning bus is a great concept to move us towards that. However, I cannot help but remember a more innocent and carefree time in my own childhood, where there was “a time and place for everything.”


Then (not that long ago!), we took learning seriously and worked hard—always with a focus on the future (What will I be…Where do I want to end up…How can I live up to my potential?), but we also made sure to have time for friends and fun—downtime and think time. Today however, with the high-tech, always on, 24/7 society that we are creating for our children and ourselves, are we losing a sense of balance, perspective, even our innocence (so to say)?


In relation to this, I wonder sometimes about the Kingdom of Bhutan’s concept of measuring Gross National Happiness instead of what we measure Gross National Product, and I ask myself, where is our school bus heading?

The Little Techno Bus That Could

Glass, More Than Just Window Dressing

This is FANTASTIC!

Video by Corning on glass uses for the future and what a future it is going to be (G-d willing).

Called: "A Day Made of Glass...Made possible by Corning."

This made me want for more of these capabilities NOW.

Imagine everything you do, but doing it better with glass display powered by technology and lots of information--all around you, as you need it!

I was aware of Corning's use of glass in high-tech ways for fiber optics transmission (i.e. Internet) and for the Hubble Telescope.

Now so many types of glass for seemingly every functional area of our lives...

• Photovoltaic
• LCD Television
• Architectural
• Surface
• Appliance Veneer
• Handheld
• Automotive
• Large-Format
• All Weather
• Wall Format
• Work Surface
• Electronics Ready
• Large Panel
• Flexible
• 3-D TV
• Portable

Smart products, great vision, and a future that I want to buy into.

Thanks to my relative, Alex S. for sending this video my way.

Glass, More Than Just Window Dressing

Technology and The Workforce Seismic Shift

The Wall Street Journal this week (17 February 2011) had a scary and thought-provoking editorial called “Is Your Job an Endangered Species.”

The thesis is that “Technology is eating jobs—and not just obvious ones like toll takers and phone operators. Lawyers and doctors are at risk as well.”

The notion is that while technology creates opportunities for some, it is a major threat to many others.

The opinion piece says to “forget blue-collar and white-collar-workers.” Rather, think in terms of workers who are either “creators” or “servers”.

Creators—these are the innovators: programmers, researchers, and engineers. They are “the ones driving productivity—writing code, designing chips, creating drugs, and running search engines.”

Servers—these are jobs to service the creators: “building homes, providing food, offering legal advice,” etc. These jobs are ripe “to be replaced by machines, by computers, and by how business operates.”

These two categories of labor are similarly portrayed in the movie I. Robot with a vision of society by 2035 that has engineers (“creators”) from U.S. Robotics building robots and then masses of robots walking around side by side with people and performing everyday tasks from the delivering packages to caring for the sick (“servers”).

With manufacturing jobs continuing to move overseas to the “lowest price bidder” and service-based jobs at risk as we continue to make advances in robotics and artificial intelligence, there are a number of important questions that will challenge us:

1) Are the Creator jobs (augmented by the left-over service jobs that don’t go to robots or AI) enough to keep our population fully or even near fully employed?

2) Can almost everyone (no matter what their intellectual capability and curiosity) be expected to perform in the functional job category of creators?

3) Can we transition the preponderance of our society to be engineers and programmers and scientists and inventors—especially given our challenges in science, technology, engineering and math (STEM), and is this even desirable?

According to the WSJ editorial, there are a few givens:

- Momentous change in the job market is upon us: “Like it or not we are at the beginning of a decades-long trend” in changing employment prospects.

- Jobs are going to be destroyed: “There is no quick fix for job creation when so much technology-driven job destruction is taking place.”

- New jobs will be created: “History shows that labor-saving machines haven’t decreased overall employment even when they have made certain jobs obsolete.”

One of the major problems with the rapid pace of the technology boom we are experiencing is that job market has not had time to adjust—and the “legacy” labor supply is out of equilibrium with the emerging market demands.

Therefore, until new jobs and the associated education and training catch up to meet the demands of a changing society, we are going to suffer severe job dislocation and unemployment that will be enormously painful for many years yet to come.

In terms of what the gamut of new jobs will end up being in our society, surely it will involve areas of critical need such as energy independence, ongoing medical breakthroughs, necessary security advances, high-speed transportation, and so much more.

In all cases though, we can expect that those workers that bring innovation and modern technical skills “to the table” will have the distinct advantage over those that cling to jobs past their technological prime.

Digital natives will have the advantage here; digital immigrants need to adjust to the seismic shift to the employment landscape that is still only just beginning.

Technology and The Workforce Seismic Shift

You Can Run From MORIS, But You Can't Hide

There is a promising new mobile biometric recognition device for law enforcement called the MORIS (Mobile Offender Recognition and Identification System) by Biometric Identification and Intelligence Technologies.

MORIS units are a 2.5 ounce hardware attachment and software app for the iPhone that cost about $3000 each and turns the device into a crime-fighting tool.

The devices are able to take fingerprint, facial, and Iris identification and access criminal justice data wirelessly from anywhere using a common iPhone to match against existing criminal records.

Police are able to identify suspects on the fly in seconds.

Popular Science has named MORIS one of the BEST INNOVATIONS of 2010.

As of November 22, 2010, 25 Massachusetts Police Departments have been the lucky recipients of these futuristic crime fighting technology devices.

Say cheese! :-)

You Can Run From MORIS, But You Can't Hide

Social Media--The Train Has Left The Station

This video is a great explanation of the POWER of social media.

"We don't have a choice on whether we DO social media, the questions is how well we DO it." - Erik Qualman

When it comes to social media, "resistance is futile"--we are an INTERCONNECTED society and if you don't get that, you are going to be left behind, period.

Social Media--The Train Has Left The Station

Singular Future Or Nightmare Scenario

Time Magazine (10 February 2011) has an interesting article called “2045: The Year Man Becomes Immortal.”

No, this is not about the typical quest of man for immortality, but rather it is a deep dive on The Singularity—Ray Kurzweil and Vernor Vinge’s concept of technological change becoming so rapid (through exponential growth) that there will be a “rupture in the fabric of human history.”

In astrophysics, the term Singularity refers to the point in the space-time continuum (such as in a black hole) where the normal rules of nature (i.e. physics) do not apply.

In terms of technology, the notion of The Singularity is that computing gets faster and faster (related to Moore’s Law) until finally the radical change brought about by the development of “superintelligent” computers make it incredibly difficult for us to even predict the future.

Yet predictions are exactly what these futurists attempt to provide us for the post-Singularity era, and while science fiction for now, these are viewed as serious contenders for human-kinds’ future.

Here are some possibilities posited:

- Human-Machine Blending—“maybe we’ll merge with them [the computers] to become super-intelligent cyborgs.”

- Physical Life Extension (or Even Immortality!)—“maybe the artificial intelligences will help us treat the effects of old-age and prolong our life span indefinitely.”

- Living In Virtual Reality—“maybe we’ll scan our consciousnesses into computers and live inside them as software, forever.”

- Man-Machine At War—“maybe the computers will turn on humanity and annihilate us.”

Whether you can believe these specific predictions or not, Kurzweilians all seem to adhere to a common belief “in the power of technology to shape history.”

Certainly technology enables us to do amazing things, which we would never have seriously dreamed of not so very long ago—I am still trying to get my mind around a computer, smartphones, the Internet, and more.

Yet, I worry too about the overreliance on technology and the overlooking of the hand of G-d guiding our journey towards a purpose with technology being the means and not the ends.

Often I marvel at both the pace of technological change and the capabilities that these advancements bring us. But at the same time, I think of these great technological leaps for mankind the same way as I do a Beethoven symphony or Leonardo da Vinci masterpiece—that it is inspired by a higher source, it is a gift from above.

So in this light, as I think about the four Kurzweilian predictions, I must essentially discount them all, since I do not believe that in G-d’s love for us that his intent is to turn us into either cyborgs, aimless immortals, virtual human beings, or to be utterly annihilated by a race of machines.

Nevertheless, these predictions are still valuable, because they do provide a “north-star” for us to guide us to constructive improvements in the human condition through robotics, artificial intelligence, biotechnology, virtual reality as well as warnings of the potential destructive power of technology unconstrained.

One thing is certain about Kurzweil and the other futurists, they have my admiration for taking a strategic, big picture view on where we’re headed and making us think in new and unconventional ways.

Singular Future Or Nightmare Scenario

Machine, Checkmate.

It’s the eternal battle of Man vs. Machine—our biggest fear and greatest hope—which is ultimately superior?

On one hand, we are afraid of being overtaken by the very technology we build, and simultaneously, we are hopeful at what ailments technology can cure and what it can help us achieve.

In spite of our hopes and fears, the overarching question is can we construct computers that will in fact surpass our own distinct human capabilities?

This week IBM’s Supercomputer Watson will face off against two of the all-time-greatest players, Ken Jennings and Brad Rutter in a game of Jeopardy—at stake is $1.5 million in prize money.

Will we see a repeat of technology defeating humankind as happened in 1997, when IBM’s Supercomputer at the time, Deep Blue, beat Garry Kasparov, world-champion, in chess?

While losing some games—whether chess or Jeopardy—is perhaps disheartening to people and their mental acuity; does it really take away from who we are as human beings and what makes us “special” and not mere machines?

For decades, a machine’s ability to act “more human” than a person has been testing the ever-thinning divide between man and machine.

An article in The Atlantic (March 2011) called Mind vs. Machine exposes the race to build computers that can think and communicate like people.

The goal is to use artificial intelligence in machines to rival real intelligence in humans and to fool a panel of judges at the annual meeting for the Loebner Prize and pass the Turing test.

Alan Turing in his 1950’s paper “Computing Machinery and Intelligence” asked whether machines can think? He posited that if a judge could not tell machine from human in text-only communication (to mask the difference in sounds being machines and humans), then the machine was said to win!

“Turing predicted that by the year 2000, computers would be able to fool 30% of human judges after five minutes of conversations.” While this has not happened, it has come close (missing by only one deception) in 2008 with an AI program called Elbot.

Frankly, it is hard for me to really imagine computers that can talk with feelings and expressiveness—based on memories, tragedies, victories, hopes, and fears—the way people do.

Nevertheless, computer programs going back to the Eliza program in 1964 have proven very sophisticated and adept as passing for human, so much so that “The Journal of Nervous and Mental Disease" in 1966 said of Eliza that: “several hundred patients an hour could be handled by a computer system designed for this purpose.” Imagine that a computer was proposed functioning as a psychotherapist already 45 years ago!

I understand that Ray Kurzweil has put his money on IBM’s Watson for the Jeopardy match this week, and that certainly is in alignment with his vision of “The Singularity” where machines overtake humans in an exponentially accelerating advancement of technology toward “massive ultra-intelligence.”

Regardless of who wins Jeopardy this week—man or machine—and when computers finally achieve the breakthrough Turing test, I still see humans as distinct from machines, not in their intellectual or physical capabilities, but ultimately in the moral (or some would call it religious) conscience that we carry in each one of us. This is our ability to choose right from wrong—and sometimes to choose poorly.

I remember learning in Jewish Day School (“Yeshiva”) that humans are a combination—half “animal” and half “soul”. The animal part of us lusts after all the is pleasurable, at virtually any cost, but the soul part of us is the spark of the divine that enables us to choose to be more—to do what’s right, despite our animal cravings.

I don’t know of any computer, super or not, that can struggle between pleasure and pain and right and wrong, and seek to grow beyond it’s own mere mortality through conscious acts of selflessness and self-sacrifice.

Even though in our “daily grind,” people may tend to act as automatons, going through the day-to-day motions virtually by rote, it is important to rise above the machine aspect of our lives, take the “bigger picture” view and move our lives towards some goals and objectives that we can ultimately be proud of.

When we look back on our lives, it’s not how successful we became, how much money and material “things” we accumulated—these are the computerized aspects of our lives that we sport. Rather, it’s the good we do for our others that will stay behind long after we are gone. So whether the computer has a bigger database, faster processor, and better analytics—good for it—in the end, it has nothing on us humans.

Man or machine—I say machine, checkmate!

Machine, Checkmate.

Situational Success--You Will Have Yours

New article in Public CIO Magazine by Andy Blumenthal: Aligning Your Stars: Leadership Success Often Depends on Finding the Right Situation (February 2011)

Enjoy your weekend everyone.

Situational Success--You Will Have Yours

Apple: #1 Super Bowl Commercial Of All Time

Rated the #1 Super Bowl Commercial of all time, this advertisement was used by Apple to introduce its Macintosh computer in 1984 during Super Bowl XVIII.

Apple showed the world their understanding that:

- The "drone" nature of how we did business--"just follow the leader"--was not going to make us great.

- The other "blah"--not user-centric--technology offered by the "Big Brother(s)" of the time was seducing the masses into a blind morass--a kind of an enslavement of our productive energies.

Apple was not, and is not afraid, to come out and break the paradigm and that what makes them a great company.

Innovate, innovate, innovate for a better future for mankind.

In life, there is always choice between what is and what could be and that 's what drives our competitive juices.

Apple: #1 Super Bowl Commercial Of All Time

Is It "A Message To Garcia" - Or To Us?

There is an inspirational essay by Elbert Hubbard written in 1899 called “A Message to Garcia” that is about taking initiative and getting the job done.

Here is an abstract:

“When war broke out between Spain and the United States, it was necessary to communicate quickly with the leader of the insurgents. Garcia was somewhere in the mountains of Cuba—no one knew where…the President must secure his co-operation, and quickly…Rowan was sent for and given a letter to be delivered to Garcia…[he] strapped it over his heart…landed by night off the coast of Cuba…disappeared into the jungle, and in three weeks came out the other side of the Island having traversed a hostile country on foot, and delivered his letter to Garcia.”

Garcia is held up by Hubbard as an iconic worker who can “act promptly, concentrate their energies: do the thing.”

And the right way for a worker to perform, according to Hubbard (in my words) included:

- Attention and care to the job

- Independent action/autonomy

- Cheerfulness (or a good attitude)

- Integrity to carry out their work with or without supervision

Elbert Hubbard emphasizes a strong work ethic that can be best summarized when he states:

“My heart goes out to the man who does his work when the ‘boss’ is way, as well as when he is at home [interesting that this was written before modern telework!]. And the man who when given a letter for Garcia, quietly takes the missive, without asking any questions, and with no lurking intention of chucking it into the nearest sewer, or of doing aught else but deliver it.”

Hubbard’s essay sold over 40 million copies and was translated into 37 languages. It was also made into two movies. The message of Garcia as a model employee obviously resonates far and wide.

Reading the essay, which is written in “Old English,” it was surprising to me that the management challenges we face today are the same ones that were apparently confronted already 100 years ago.

It seems that the search for great employees – meaning those who can generate results, are accountable for delivering value, and are customer-centric - is timeless!

“A Message for Garcia” is truly a call to action for all. No matter what level on the career ladder we occupy, and no matter what organization we serve, what we do for our jobs does matter. Let us “own it” and own it well, just as if we were delivering the President’s message to Garcia.

Is It "A Message To Garcia" - Or To Us?

Apple Cool Is Serious Business

Jim Bueermann, former Chief of Police of the Redlands Police Department in California is a visionary when it comes to his adoption of iPhones and iPads for law enforcement.

I was fortunate to have met Chief Bueermann recently when he shared his experiences with Apple technology.

Earlier than most people, Bueermann saw how smartphone and tablet technologies could change the way his department could do business. He understood that information available to his people was as potent a force as a physical advantage.

This video shows his officers using it on the beat and back in the office - it's ubiquitous for them.

On the Apple profile, Bueerman states: "It allows them (his workforce) to look at satellite maps, access the Internet, send emails, and take photos of potential victims and subjects."

Lt. Catren of the Redlands Police says that "Having all this information at your fingertips and being able to share it instantaneously with other officers in the field is invaluable" and has led in many cases to identifying perpetrators and capturing suspects.

In the video, we see police officers using mobile technologies for everything from capturing information to giving presentations, from sharing suspect photos to analyzing and reporting on criminal activity, and from scanning property to taking and watching video surveillance.

I like when one of his officers explains that because of the portability and ease of use of these technologies, they are basically "made for law enforcement."

Moving to iPhone and iPads (and Droid devices etc.) with all the available innovative Apps at the touch of button is a culture change organizationally, but also it is a game-changer for how we use information technology anytime and anywhere for protecting people and saving lives.

Just because a technology is user-friendly, doesn't mean that it isn't "serious business."

Redlands PD is a great illustration, although on a small scale, of how we can adopt what was only a few years ago considered "consumer technology" and use it to great effect in the enterprise.

While Apple doesn't have a monopoly on this technology, it is certainly a good example.

Apple Cool Is Serious Business

Leading With Business Intelligence

Check out this great video on Mobile Business Intelligence (BI) put out by MicroStrategy (Note: this is not an endorsement of any particular vendor or product).

Watch the user fly through touchscreen tables, charts, graphs, maps, and more on an iPhone and iPad-- Can it really be this easy?

This fits in with my firm belief that we've got to use business analytics, dashboarding, and everything "information visualization" (when done in a user-centric way) to drive better decision-making.

This is also ultimately a big part of what knowledge management is all about--we turn data into actionable insight!

What is so cool about this Mobile BI is that you can now access scorecards, data mining, slicing and dicing (Online Analytical Processing--OLAP), alerting, and reporting all from a smartphone or tablet.

This integrates with Google maps, and is being used by major organizations such as U.S. Postal Service and eBay.

Running a business, I would want this type of capability...wouldn't you?

As Federal Judge John E. Jones said: "What gets measured get's done, what gets measured and fed back gets done well, and what gets rewarded, gets repeated."

Leading With Business Intelligence

Half Man, Half Machine

I continue with my infatuation with everything robotics.

Here, the new Second Generation Exoskeleton Robotic Suit, the XOS 2, from Raytheon (Note: this is not a vendor endorsement)

Life imitating art--these robotic suits have been a favorite in Iron Man and the movie Alien.

I can't forget the scene in Alien when Sigourney Weaver puts on the robotic suit to fight the alien on the shuttle and blasts the alien into deep space.

In only 3-5 years, our military men and women will be wearing these and fighting with super-human capabilities.

The big hang-up with these right now is that they are tethered to a power supply, which limits mobility, but as the video explains, untethered versions will be coming soon.

I can envision commercial versions of these being worn in construction, manufacturing, warehousing--making work easier for people, decreasing job-related injuries and raising productivity.

I can also foresee theme parks where kids (and adults) prance around in mini-versions of these robotic suits and pretend they are superheros.

I also imagine these will make it into law enforcement, fire and rescue, and other emergency management functions where keeping the peace or saving lives can be enabled by robots and exoskeletons too.

Half Man, Half Machine

Computer History Museum - Check IT Out!

I am very excited about the Computer History Museum housed in Mountain View, CA. (Silicon Valley) since 2002 (although I don't think that their overview video necessarily does it justice).

The computer museum was recently revamped with a $19 million renovation in large part from the Bill and Melinda Gates Foundation.

According to BusinessWeek (Jan. 31-Feb. 6 2011), "the museum documents the rise not only of computers but also of technology over thousands of years."

The museum and nearby research warehouse include a collection of over 100,000 artifacts and describe "how we came of age" from a technology perspective.

Innovation is critical to where we are going to, but history is from where we are coming and from which we must preserve and learn--the Computer History Museum is the bridge between the two and can educate as well as inspire.

While I personally have not made it to the exhibits yet, I look forward to getting there soon.

And when I am there, I want to wander the halls and ponder at how all the "bits and bytes" from so many great minds have helped to transform our lives, and where things go next.

Computer History Museum - Check IT Out!

The iWatch Does It All

Forget James Bond gadgets or Dick Tracy 2-way wrist-watches, the new concept iWatch is the one to drool over.

This is the vision of Italy's ADR Studio, but I believe it is just "around the corner" for all of us.

Fusing the design of an iPod Shuffle/Nano with the functionality of an iTouch/iPhone and voila, the new iWatch.

Clock, calendar, calculator, and weather--that's nice, but frankly it's child's play. Think more in terms of:

- News

- Stock quotes

- Social networking

- Music, videos, and games

- Google

- GPS

- 300,000 App Store downloads (and growing)

Unload some smartphone "baggage" from your belt and bag and integrate on your wrist.

There is a reason this concept keeps coming back in ever cooler ways--it makes sense functionally and feels right ergonomically.

I envision this working one day with virtual display and controls, so that physical "size doesn't matter."

We will walk on the moon again or some other distant planets, but we will always be connected to each other and not just in spirit, but with our iWatches

"Slide to unlock" now, please!

The iWatch Does It All

Safeguard Your Location

Nice presentation by the Army called "Geotags and Location-based Social Networking."

It offers important information on the potential dangers of leaving on Global Positioning System (GPS) services on electronic devices (such as smartphones and cameras) and using location-based social networking services.

- "Geotagging is the process of adding geographical identification to photographs, videos, websites, and SMS messages. It is the equivalent of adding a 10-digit coordinate to everything you post on the Internet."

- Location-based social networking applications focus on 'checking-in' at various locations to earn points, badges, discounts" and even become mayor for the day.

Exposing your location is not only dangerous if your in the military and engaged on an operation. But rather, for all of us, broadcasting location and patterns of movement can be detrimental to personal privacy and security.

As the geotagging safety presentation advises, consider when (and when not) to:

1. Turn off the GPS on devices such as smartphones and cameras.
2. Keep geocoded photos offline from the Internet (i.e. Flikr, Picasa, etc.)
3. Avoid use of location-based social networking services (e.g. FourSquare, Facebook Places, Gowalla, SCVNGR, etc.)

Sharing information--including where you are, were and are going--with family, friends, and colleagues can be a healthy and fun interchange; but sharing that information with "the wrong" people can leave you exposed and sorry.

Think twice--think about your privacy and security.

Safeguard Your Location

How To Cope When The Boss Is A Bully

We are living in tough economic times, and according to a recent news article, even those who have jobs are often feeling the pain.

USA Today, 28 December 2010, features a cover story called “Bullying in the workplace is common, hard to fix.”

The subhead: “One in three adults has been bullied at work” – based on research conducted by Zogby International.

This reminds me of the poster “Everything I Needed to Know, I Learned in Kindergarten,” since the old schoolyard bullying is faithfully carried over to the “adult” workspace.

How unfortunate for our employees and our organizations—because abusive leaders not only harm employees through ongoing intimating and demeaning behavior, but ultimately they bring down organizational morale, innovation, and productivity.

It’s like poison that starts with the individual bully and spreads—permeating from his or her human targets (our precious human capital assets) to chip away bit by bit at the core of organization’s performance.

According to the article, the bully often behaves in subtle ways so as not to get caught:

- “Purposely leaving a worker out of communications, so they can’t do their job well

- Mocking someone during meetings, and

- Spreading malicious gossip about their target”

To further protect themselves, bullies may exhibit the pattern where they “kiss up and kick down.” Therefore, the higher ups may close their eyes to the abusive behavior of the bully—as far as their concerned the bully is golden.

By menacing their employees, bullying bosses spread trepidation amongst their victims and prevent them from telling anyone—because their targets fear that there will be “hell to pay,” in terms of retribution, if they do.

So bullied employees react by withdrawing at work, calling in sick more, and trying to escape from their tormentor by finding another job elsewhere in the same organization or in another.

According to the Workplace Bullying Institute, “slightly more than 60% of bullies are men, and 58% of targets are women.” But generally, the sexes tend to prey on their own: “Women target other women in 80% of cases. Men are more apt to target other men.”

For employees who are victims, professionals offer four basic strategies, which are adapted here. Of course, none of these is ideal, but all of them give people a way to cope:

1) Talk It Out—it may be wishful thinking, but the first thing you want to try and do is to talk with the bully and at least try and reason with him or her. If that doesn't work, you can always move on to strategies two through four.

2) Fight—document the abuse and report it (e.g. up the chain, to the C-suite, to internal affairs, the inspector general, etc.). Like with the bully in the playground, sometimes you have to overcome the fear and tell the teacher, so to speak.

3) Flight—leave the organization you’re in—find another job either internally or at another outfit; the focus of the thinking here is that when there is a fire, you need to get out before you get burned.

4) Zone Out—ignore the bully by waiting it out; this may be possible, if the bully is near retirement, about to get caught, or may otherwise be leaving his/her abusive perch for another position or to another organization.

Experts point out that whatever strategy you chose to pursue, your work is critical, but the most important thing at the moment is your welfare—physical, mental, and spiritual. And your safety is paramount.

As a human being, I empathize with those who have suffered through this. Additionally, as a supervisor, I try to keep in mind that there are "two sides to every coin" and that I always need to be mindful of others' feelings.

Finally, know that challenging times do pass, and that most people are good. I find it comforting to reflect on something my grandmother used to say: “The One In Heaven Sees All.”

How To Cope When The Boss Is A Bully

When My Friend Got Hacked

True story.

So an old friend of mine had his account hacked on Facebook.

And the hacker is sending chat messages to my friend’s Facebook contacts—like me—pretending to be him—with his picture and name and all his online information.

He says that he is stuck in London, just got mugged—at gunpoint—losing his money and phone and needs my help.

At first, I’m thinking oh crap; my friend is in trouble and needs me. Then, I’m like wait a second, he’s pulling my leg. So I ask “are you joking?”

The hacker—pretending to be my friend—continues how it was such a terrible experience, but thank G-d they are still alive.

I’m on the other end of this chat—and questioning now if this person is really who they say they are—despite the REAL picture and profile.

I ask who are you with?

The hacker replies with the name of my friend’s wife. Her real name!

And the hacker continues with the mugging story and how they are leaving in a few hours for their return flight to the States, but need help.

Ok, I am happy to help my friends, but I want to know this is really my friend. Behind the scenes, I am contacting other mutual friends, family and so on to verify this story and resolve this.

On the chat, I ask—can you tell me something that only the two of us would know?

The hacker starts flipping out and gives me "?!?!?!...."

I repeat my question and ask if the hacker understands.

The hacker responds that they do.

And then ignoring my questioning, proceeds with the storyline asking me to wire money and that it will be okay, because they will need identification to retrieve the wire.

Now I ignore the hacker’s request and go back to my question about who this person on the other end of the chat really is?

No response.

"U there?"

Hacker is offline...for now.

When My Friend Got Hacked

Technology To Make The Heart Sing

ABC News person of the week, Allyson Townsend--an incredible young woman!

"She meticulously dedicates her time to signing out popular hits like Taylor Swift's "Back to December" in American Sign Language for her 15,350 viewers to enjoy on her YouTube channel, Ally ASL."

Watching her "sing" to people with hearing disabilities is so inspiring; I am deeply moved by her generosity.

Also, I am awed by the use of technology, like YouTube, for such innovative and humanistic purposes.

Here's to Allison and all the other selfless "ordinary people" out there who may never make it onto the news.

They are contributors to society above and beyond.

Technology To Make The Heart Sing

3 Things A Robot Can Do That Your Employees Can't

A little Monday morning humor...not that you'd necessarily want them to do these things...but if you're already shelling out, you may as well get your money's worth. :-)

1. "Stand on one foot, twist its waist and strike poses" (well, some of us can do that...)

2. "Travel 86 miles around the office without stopping."

3. Point at things in the office using a laser pointer in it's right eye.

But the best thing of all, seriously, is that the new wave of robots coming off the assembly line can "fetch lattes from Starbucks."

Make mine a double!

(Source: Bloomberg BusinessWeek 17-23 Jan. 2011)

(Robots pictured: HRP-4, PR2, and Anybots QB)

3 Things A Robot Can Do That Your Employees Can't

"Your Brain On Google"

 
Amazing video called "Digital Nation."

Some great points from the interviewees at MIT, Stanford, and more:

- "We are immersed in technology all the time."

- "Technology is like oxygen."

- "Well over half our lives exist in the digital world now."

- "We are constantly multitasking and distracted."

- "The world has sped up."

- "We just want to push the pause button."

- "The Internet has changed from things one does to how one lives."

- "We are changing what it means to be human."

- "We are rewriting the rules of interaction for human beings."

- "Can we solve the alienation that technology has created with more technology?

- "Does increasing use of technology have diminishing returns at some points?"

These questions and thoughts really resonate with me.

Looking back in my own life, things seemed so much simpler 10, 20, and 30 years ago.

Then we were less connected online and maybe a lot stupider intellectually, but more connected in real ways--doing real things with family, friends, and community.

Life is certainly faster now, but are we happier as human beings?

Are we losing ourselves and becoming part of the vast interconnected cyberspace almost as half-humans and half-machines ourselves?

"Your Brain On Google"

The Center Of Gravity Is Information

Center of Gravity (COG) is a military concept that Dr. Joseph Strange defines as “primary sources of moral or physical strength, power, and resistance.” From a military perspective, this is where we should concentrate when attacking the enemy. As Prussian strategist Carl von Clausewitz states, “that is the point against which all our energies should be directed.”

In “Center of Gravity Analysis” (Military Review, July/August 2004), Army Colonel Dale Eikmeier describes the framework for COG and how an enemy (your threat) attempts to exploit them, as follows:

· Center of Gravity—the organizations that do the work (e.g. the military/industrial complex)

· Critical Capabilities (CC)—the strengths of the organization—its “primary abilities”

· Critical Requirements (CR)—the supplies that a COG use—the inputs that are their opportunities, if leveraged for future plans

· Critical Vulnerabilities (CV)—the vulnerabilities a COG has—e.g. exposed or unguarded critical infrastructure

From an enterprise architecture perspective, I greatly appreciate this analysis of COG as it aligns beautifully with Albert Humphrey’s famous Strenghts, Weaknesses, Opportunities, and Threats (SWOT) Analysis for organizational strategic planning.

Aside from typical SWOT analysis to develop your organization’s strategy, the COG analysis adds greater offensive analysis to SWOT--like the military, organizations using the COG model can disrupt competitors’ advantages by seeking to weaken them where they are most vulnerable.

For example, EA used in this fashion may lead a company to build a sophisticated online sales site that directs customers away from your competitor’s retail location. Similarly, acquiring a major supplier (i.e. vertically integrating) may disrupt a competitors’ supply capability, and so on. The point is that EA becomes a force for attack rather than a mere planning tool or information asset.

It is at this point that I disagree with the assertion in the article that “Information is not power; it is a tool, an enabler. It helps wield military or economic power. By itself, it is simply information.”

Far to the contrary, information is one of the greatest assets that we have. It is the way that an advanced, intellectually based society competes. Of note, our declining performance in Science, Technology, Engineering, and Mathematics (STEM), which is so greatly worrisome to our leadership, is of concern because it is directly a threat to our competitive advantage, both militarily and economically, in the global environment.

Information, as embodied by the Internet, is now the center of our society. With it, we perform critical tasks of information sharing, collaboration and education. Used effectively, our military has developed robust command, control, communications, computers, intelligence, reconnaissance, and surveillance (C4ISR)—all information-based. Similarly, our industry is highly competitive and advanced because of the engineering, innovation, and people behind it.

Enterprise architecture, once a small part of the IT infrastructure, can actually play a far greater role in the information society if we allow it to. We have morphed from the industrial age of the 18^th and 19^th centuries to a highly advanced information society that creates new sources of critical capability, but also new critical vulnerabilities that must be defended. And we must also leverage the vulnerability of our enemies in order to stay viable. Whether it’s cyber-warfare or economic survival, information is at the heart of everything we are successfully doing today.

The Center Of Gravity Is Information