How Our Colony On Mars Will Get Built

Absolutely amazing development in robotics...

According to the Wall Street Journal, Harvard University researchers have developed autonomous robots inspired by termites or ants. 

They can build complex structures by working in a group or swarm.

Each robot is independent, yet by being programmed with the target structure, they work harmoniously together to build the structure without further guidance. 

They have sensors along with a set of rules that enable them to interact with each other and the environment to get the job done. 

They can even build stairs to enable themselves to get to higher levels of the structure and add the next set of building bricks. 

The robots are 8" by 4.5" with pinwheel tires for traction and are powered by off-the-shelf motors.

"Each robot 'walks around the structure until it sees something that needs to be done and then does it...they can recognize errors and correct them.'"

Perhaps, the robots can not only learn from the termites, but we can learn from the robots. ;-)

How Our Colony On Mars Will Get Built

The Lie Of The Open Workspace

There are so many workplace liars—the problem is many of them are experienced and good at selling you a bunch of malarkey.

Often, they tell you what they want, either to save the company money or to make themselves look innovative, but either way it’s inevitably at your cost. 

One of these lies is from chieftains that tell you’ll be better off working in an open workspace--i.e. thrown into a corporate bullpen.

Oh, by the way, vacate your office by Friday!

Sure there are a plethora of benefits to having common spaces to share ideas and open up communications—and these should be plentiful and stocked with comfy sofas, energy-inducing munchables, and ample white boards and tech gear to facilitate collaboration.

But when the pendulum swings all the way to the other side, and your personal office space become a hoteling situation, you know you are losing out to penny-pinching executives, who want to save on leasing office space, furniture, and the like in order to boost their personal bonuses at the end of the year. 

Just ask yourself:

- Do people need privacy to handle sensitive personnel, budget, contracting, and strategic planning and execution issues (as well as occasional family or personal issues—we are all human)?

- Do you need time to close the door for some quiet time to think, innovate, and catch up on work?

- Is there a genuine human need to have a place to put your work and personal things to be productive and comfortable?

The truth is that people need and deserve a balanced work environment—one where people can move healthily between closed and open spaces, individual work and teamwork, privacy and sharing, creativity and productivity, individualism and conformity, comfort and cost-savings. 

Anyone that tells you that people work better in a fully open environment where you have to book up a desk and computer is selling you on short-term organizational cost-savings at the expense of longer-term human capital satisfaction and productivity.

Next time, a “leader” tries to convince you of the merits of your not having a professional workspace, desk, computer, and so on—ask yourself whether you want to work in a Motel 6 every day or for a stable organization that values and invests in it people. 

An appropriate blended environment of open and closed work spaces, where it shows that you are empowered and valued is a career, and not just a job;-)

(Source Photo: here with attribution to epochgraphics)

The Lie Of The Open Workspace

Mr. Universe of Leadership

A colleague at work told me about a book called Compelling People by Neffinger and Kohut.

The thesis of the book is that the most effective and powerful leaders balance projecting strength and warmth.

If you just show strength, then you would potentially be seen as dictatorial, a micromanager, unapproachable, all work and no personality, and maybe even a tyrant.

And if you just project warmth, then you would likely be seen as wimpy, emotional but not intellectual/skilled, managing by friendship and not professionally, and not focused on results. 

That's why combining and projecting a healthy balance of strength and warmth is effective in leading towards mission results, but also in being a "mensch" and caring for the people you work with. 

You can't have sustained strong performance without a happy workforce.

And you can't have a happy workforce without strength to achieve meaningful work performance.

In funny, but in a sense Arnold Schwarzenegger is a good example of someone who combines the two. 

On one hand, he represents the big and strong "Mr. Universe," and was able to play in numerous action movies, such as Terminator, Predator, Conan The Barbarian, and more.

At the same time, Schwarzenegger always had a warm, softer side and stared in comedies like Kindergarten Cop, Twins (as the intellectual twin of street-wise Danny Devito), and Junior (where he undergoes a male pregnancy!).

While no one is good at everything and it can be hard to effectively balance strength and warmth, leaders that master this can become the real Mr. Universe for their organizations and people. ;-)

(Source Photo: Left from Andy Blumenthal and Right from here with attribution to Eva Rinaldi)

Mr. Universe of Leadership

Recognition Inspires

Thought this was really nice at Starbucks. 

A place to show respect and recognize your colleagues. 

How often to we take others for granted for what they do--oh, it's their job or as one boss used to say coldy and harshly that their employees' recognition is that they get a paycheck every 2 weeks!

But people are not machines--they have feeelings, they need to be motivated, inspired, and appreciated. 

And recognition doesn't just come from the chain of command, but from peers, customers, and other stakeholders. 

We can do a good deed simply be recognizing the hardwork that people make on our behalf, for the customer, or the organization more broadly. 

Taking people for granted is the easy way out.

But saying a genuine thank you and placing a card of recognition in the pocket of the posterboard or otherwise showing your appreciation with an award, a letter of gratitude, or telling people they "did good"--takes an extra effort, but one definitely worth it! ;-)

(Source Photo: Andy Blumenthal)

Recognition Inspires

What Will Do You For Cake?

I remember a joke the guys use to tell back in college...about how you can't have you Kate and Edith too.

Cake and eat it too...get it? 

Here is a link to my article in Public CIO Magazine called "How Hungry Are You?"

It's about how some people will literally sacrifice their souls for success, while others put their humanity and decency above it. 

Hope you enjoy!

(Source Photo: Andy Blumenthal)

What Will Do You For Cake?

What YOU Need To Land That Next Job

Mashable (17 August 2013) has some good advice for job seekers--show you mean business and here's how to do it:

1) Integrity--This is the #1 fundamental. If you are not trustworthy, reliable, honest...you are more trouble than you're worth. Integrity underscores your character as a person and professional. If you cheat, lie, steal, and are self-serving, why would anyone want to associate with you, let alone have you work for them?

2) Adaptability--Change is constant and happening faster and faster. If you are status quo, "old school", and can't innovate your way off a typewriter, how in G-d's name are you going to help a business grow and adapt to changing market conditions?  Go-getters, trend-setters, and change-agents, desired and welcome. 

3) Problem-solvers-Anyone can complain and see problems, but it takes special folks to solve those large and complex ones. You need to be able to come up with a strategy, articulate it, and execute on it. If you see the bad in everything, but can't solve anything--you are part of the problem and not part of the solution.  If you have technical skills and can apply them, you are valuable to the organization. 

4) Self-Starters--No time to babysit snoozers, slackers, or the constantly tardy--organizations are looking for professionals. You need to hit the ground running. If you don't know what to do, how to do it, or can't pick up on it pretty quickly, this is going to be a painful experience. Those with initiative, enthusiasm, team players, and hard workers make it relatively easy,

5) Loyalty--Backstabbers, users, and serial job-hoppers, you're wasting precious time. If you're loyal to the organization and leadership, you deserve the same in return. Your value increases as you learn the organization, mission, and people and can apply your unique training and experiences over time. The organization wants you to grow with them. 

You're a fork, a spoon, and a knife and you are just what the organization is looking for. ;-)

(Source Photo: Andy Blumenthal)

What YOU Need To Land That Next Job

Teamwork, There Is No I

I really love this saying--"There is no I in Team."

A colleague said very astutely, "even though some try to put it in there!"

Teams work best, when everyone does their part and contributes, and no one makes it about their personal agendas, ambitions, and issues. 

A team implies a large degree of selflessness where we do what is best for the team and the mission we serve, and we don't get caught up in personal ego trips. 

When people place themselves above the team--and they try to impose that "I" right on in there, then rather than teamwork, we end up with rivalry and conflict.

From my experience, those who try to take the credit for themselves--typically end up exposed for who they really are and without the honor they chase.

But those who give recognition genuinely and generously to others are in turn respected for their contributions to the mission as well as to the team. 

Selflessly united as a team we can assuredly succeed, but selfishly divided as just a bunch of I's, we will most certainly fail. ;-)

(Source Graphic: Andy Blumenthal)

Teamwork, There Is No I

Teamwork or Telework?

Clive Thompson makes an interesting point in Wired (15 May 2013) on productivity versus creativity.

He says that people seem more creative when interacting with other people in a group, and more productive when left alone to get their work done. 

Hence, he advocates for telework to improve individual productivity, but basically only after the team first gets together to figure out what creative things they should be doing. 

While I agree that group interchange can be good for bouncing ideas around and sparking innovation, and that with some quiet time, people can plow through a lot of work on their own--this is only a very narrow perspective.

Really, very often, the exact opposite is true....think about it. 

When alone, and with some quiet time to think, you may come up with some of your best and most creative ideas. That is because the pressure is off to strut your stuff with the others, the groupthink is gone, and you can concentrate and free associate.  Inventors, writers, painters, and other creative types come up with some of the best innovations, when they are left alone to do their thing. 

Similarly, when people are in a group, they can often be much more productive than when working alone. Whether in mass producing good as a team in a factory, as team mates in sports passing and scoring, as warfighters waging battle side by side, and even as the construction crew in the picture above putting up a brand new high-rise building--people, when working together, can do amazingly great and productive things.

So yes, while at times groups can spark creativity among each other and quiet time can be good for getting (some paper) work done, often the exact opposite is true--and the group can produce in quantity and quality and the individual can think, experiment, and truly innovate.

Group and individual work is not correlated one for one with creativity and productivity--it all depends on what you are trying to get done. 

But either way, you need both telework and teamwork to think and produce. ;-)

(Source Photo: Andy Blumenthal)

Teamwork or Telework?

Innovation Made Easy

Innovation is not something that can be mandated to succeed like a quota system, but rather it needs to be nourished with collaboration, motivation, and giving people the organizational freedom to try new things. 

While many organizations have played with the idea of giving employees "tinkering time"--from a few hours a week to 20% of their time--to explore their creativity and work on new ideas, according to the Wall Street Journal (18 January 2013), "it rarely works" or pays off.  

The reason--most employees have "enough to do already" and most tinkerers are free thinkers and amateur experimenters--and "they aren't the kinds of employees most big companies like adding to the payroll in the first place."

The WSJ suggests "better ways to spark innovation" through:

- External partnerships that can "inject the verve of a promising startup into a big company."

- Public-private partnerships that can leverage government-funded research and development. 

- Providing a profit motive for tinkerers to be successful by allowing them "to profit more from their innovations." For example, tinkerers may "own the rights to anything they develop," while the company retains "the right of first refusal to invest" in it. 

Harvard Business Review (15 January 2013) has a compact guide on "Nine Rules for Stifling Innovation" by Rosabeth Moss Kanter. 

These are the absolute don'ts when it comes to innovation:

1) "Be suspicious" of--or I would say competitive with--"any new idea from below"; everyone in the organization can have good ideas, not just the wise owls at the top!

2) "Invoke history"--such as we tried that already and it didn't work or do you think you're the first person to think of that? Just because something didn't work previously under one set of circumstances, doesn't mean the idea is doomed forever--timing may be everything. 

3) "Keep people really busy"--I would call that "make work"--where we treat people so that if they have time and effort to question the status quo, then they have too much free time on their hands. Or as was written by the Nazis on the sign at the entrance to the infamous Auschwitz concentration camp: "Arbeit Macht Frei"--[brutal harsh enslaving] work will set you free.

4)  "Encourage cut-throat competition"--organizational innovation is not about critiquing others to death or creating win-lose scenarios among your staff, but rather about sharing ideas, refining them, and collaborating to make something great from the combined talents and skills of the team. 

5) "Stress predictability"--innovation while encouraged with best practices is not something you predict like the weather, but rather is based on trial and error--lot's of effort--patience, and even a measure of good luck.

6) "Confine discussion...to a small circle of trusted advisors"--I would say that strategy is top-down and bottom-up--everyone can provide valuable input. Almost like agile development, strategy gets refined as more information becomes available. 

7) "Punish failures"--while we generally celebrate success (and not failure), we must still give people an opportunity to fail and learn. That doesn't mean incompetence or laziness is given a free pass, but rather that hard work based on good common sense is acknowledged and rewarded.

8) "Blame problems"--while the blame game can just make heads spin or fall, it is far better to hold people accountable in a fair and unbiased way and coach, counsel, mentor, and train professional learning and growth. 

9) Be arrogant--we all started somewhere--I served frozen yogurt in a health food store as a teen...we all go through the cycle of life--and everyone has their time. 

I would add a tenth, don't...

10) Mistreat your greatest asset, your people--Treat people, as you would want to be treated: listen, at least, twice as much as you speak, empathize with others, and try to treat people ethically and with heart. 

So can innovation really be made easy? 

It's never easy to do something new, we all have to crawl before we can walk--but we can foster an organizational environment that promotes innovation, sharing, collaboration, transparency, and teamwork rather than one based on fear, bullying, intimidation, and punishment. ;-)

(Source Photo: Andy Blumenthal with attribution of the beautiful "Dream" art to Romero Britto)

Innovation Made Easy

We Don't Accept You Here

A number of years ago I had received an interesting job offer--not actually for a job I had applied to, but for "something else", and apparently the job was supposed to come without any questions asked. 

Because when I asked about the typical things that you like to agree on before you start a job, I found that it wasn't going to work out then for this executive because of "cultural fit."

At the time, it was quite clear that cultural fit was just another term used to discriminate not those that could do the job well from those that couldn't, but rather those who would be too thoughtful, innovative, or even challenging to the (failing) status quo. 

In this particular case, the leadership was highly corrupt (in more ways than one) and it came out in front-page investigations and findings not long after, with the actual sacking of many of the head honcho bunch.

When it comes to hiring, it is challenging for many leaders to not just punch the checklist for diversity, but too really embrace it, and this stems from many reasons including fear, bias and hatred of cultures that are different than our own, but also the need for highly insecure leaders to singularly "rule the roost" without any challenge of opinion. 

These leaders think that if everyone fits their mold and subordinates themselves to them alone, then they are by default always right--regardless of the actual consequences of their decision-making.

The problem is that there is no one to vet issues with, play devil's advocate or give an alternate viewpoint--and the insecure leadership with their minion of look-alike, think-alike followers will often drive the train over the cliff--without anyone so much as saying a boo. 

This last week, when a record number of women Senators (20) and congresswomen (82)--were sworn in to the 113th Congress, there was hope of their bringing to the old political mix a new sense and style of collaboration that could help the nation resolve the many issues that we are embroiled in heated negotiation and impasse (e.g. the debt ceiling, the national deficit, the budget, immigration, and more).

Similarly, Bloomberg BusinessWeek (3 January 2013) published an article called "Only BFFs Need Apply"--about how job applicant's cultural fit often trumps their actual qualifications.

BusinessWeek sums up the dilemma with hiring based on cultural fit: While it "may summon up obnoxious images of old boys clubs and social connections...a cooperative, creative atmosphere can make workdays more tolerable and head off problems before they begin." Put another way: the "American ideals about team diversity collide with the reality of building a cohesive, practical staff."

However, the problem with relying on cultural fit is not only that you don't often get the best candidates, but that it is used not just to describe common values and work ethics, but rather inappropriately "as an excuse for feelings interviewers aren't comfortable expressing" such as not being able to accept a person's accent or that they cover they head for religious reasons. 

While hiring lackeys may have a short-term benefit of cohesion, in the long-term, the lack of diversity may result in groupthink and even that "the one person who has a different thought could have saved a business."

Of course, there is also legal prohibitions against discrimination in hiring and personnel management, as well as the ethical issue of hiring unfairly and what that does to the moral fiber of the organization and its people--it's corrosive to their values and capabilities and will lead to the revulsion and loss of good employees, customers, stockholders, and others over time.

Here's the enterprise architecture slant on this topic: "you have to decide if you're hiring for the culture you have or the culture you want." ;-)

(Source Photo: here with attribution to Tobucil and Klabs)

We Don't Accept You Here

The Future In Good Hands

I had the distinct honor to attend the first Washington D.C. High School Ethics Bowl at American University.

There were eight teams competing from local schools in the D.C., Maryland, and Virginia areas.

My daughter's team won 2nd place!

(Note: the trophys were identical except for the engraving of first, second, and third places.)

I was so proud to see that the schools are educating our students in ethics--both the theory and the practice.

The student teams prepared and competed using 10 case study scenarios that covered everything from oil drilling in Alaska to the death penalty. 

In lieu of the education of yesteryear that relied all too heavily on rote memorization, it was awesome instead to see the students analyzing real life scenarios, using critical thinking, debating ethical and philosophical considerations, and making policy recommendations. 

The students were sensitive to and discussed the impact of things like income inequality on college admission testing, the environmental effects of offshore drilling versus the importance of energy independence, the influence of race of criminal sentencing, and the moral implications of the Red Cross teaching first aid to named terrorist groups like the Taliban. 

I was truly impressed at how these high school students worked together as a team, developed their positions, and presented them to the moderator, judges and audience--and they did it in a way that could inspire how we all discuss, vet, and decide on issues in our organizations today.

- They didn't yell (except a few that were truly passionate about their positions and raised their voices in the moment), instead they maturely and professionally discussed the issues.

- They didn't get personal with each other--no insults, put-downs, digs, or other swipes (with the exception of when one team member called his opponents in a good natured gest, "the rivals"), instead they leveraged the diversity of their members to strengthen their evaluation of the issues.

- They didn't push an agenda in a winner takes all approach--instead they evaluated the positions of the competing teams, acknowledged good points, and refined their own positions accordingly to come up with even better proposals. 

- They didn't walk away from the debate bitter--but instead not only shook hands with their opponents, but I actually heard them exchange appreciation of how good each other did and what they respected about each other.

I'll tell you, these kids--young adults--taught me something about ethics, teamwork, critical thinking, presentation, and debate, and I truly valued it and actually am enthusiastic about this next generation coming up behind us to take the reins. 

With the many challenges facing us, we need these smart and committed kids to carry the flag forward--from what I saw today, there is indeed hope with our children. ;-)

(Source Photo: Andy Blumenthal)

The Future In Good Hands

When All Is Not Green

It's tough to get the truth from people in the organization as to how things are really going.

Are their programs successful or not, is everything okay on their staff, will they--without fudging the numbers--meet their performance goals and targets (if they have any), and so on. 

People are afraid if they made a mistake or something isn't working as intended that they will be in trouble.  

Maybe they will be yelled at, lose authority and power, be sidelined, demoted, or even fired; and their organizations may be downsized, outsourced, consolidated with another, or outright eliminated. 

So people hide the facts and the truth--as if, what they don't know, can't harm me.

So everything appears copasetic in organization-land!

But the truth is we need a solid guidepost to know where we are going, which paths are safe, and which are fraught with danger--and that is anchored in open and honest communication. 

There is a great story about this in Bloomberg BusinessWeek (15 November 2012) about how in 2006, when ex-Boeing executive, Alan Mulally took over as CEO of Ford--and Ford was bleeding red ink, facing their largest loss for automobiles in history of $17 billion, that at the executive Thursday morning meetings, the performance scorecard for their initiatives "was a sea of green."

Here the company is bordering on financial collapse, but the executives are reporting--all clear!

The story goes that Mark Fields, head of Ford's North American business stepped up and showed the first red revealing a problem with a problem tailgate latch on their new Edge SVU that would halt production. 

With the room filled with tension, Alan Mulally rather than get mad and castigate or punish the executive, what did he do--he clapped!

Mulally said: "Great visibility. Is there anything we can do to help you?"

And what ultimately happened to Mark Fields, the executive who told the truth about problems in his area of responsibility?  

Last month, "Ford's board elevated him to chief operating officer," which analysts read as a sign that he will be the next CEO when Mulally is supposed to retire at the end of 2014.

The bottom line is that we cannot fix problems if we can't identify them and face up to them with our people. 

While we need good data and sound analysis to identify problems in the organization, problems will remain illusive without the trust, candor, and teamwork to ultimately come to terms with them and solve them.

I love this story about Ford and think it is a model for us in leadership, communication, and performance management. ;-)

(Source Photo: Andy Blumenthal)

When All Is Not Green

EI Differentiates Us From ET

An extra-terrestrial (ET) from outer-space is alien to the human race and our culture and norms.

You wouldn't expect an ET--despite maybe their great technology that gets them here--to understand us Earthlings and treat us properly.

They may try and capture us and even harvest our vital resources (and organs), but no, they probably wouldn't be overly concerned with with how they act or treat us.

Hence, Emotional Intelligence (EI) is what differentiates us from ETs.

With EI we manage both our ourselves and our relationships--like (proper) human beings.

EI is made up of personal competencies and social competencies.
In terms of personal competencies--we need to be self-aware and manage ourselves with authenticity and self control--and not act like a bunch of unseemly aliens.

From a social competency perspective--we must extend ourselves to become socially aware and manage our relationships tactfully--so we don't go chasing and laser-beaming others.

There are a number of important social skills for us Earthlings to master if we want to live nicely with others:

- Listening--that's why G-d gave people 2 ears and 1 month (of course, aliens have the opposite--2 mouths and 1 ear).

- Feeling--showing empathy for our fellow human beings--understanding their interests, concerns, and perspectives (like no alien can).

- Giving--being selfless, giving, and nurturing to others personally and having a service-orientation to our customers.

- Teaming--developing and maintaining a breadth of interpersonal relationships and sharing and collaborating with them (this will help you fight off the invading ETs when they arrive).

- Managing conflict--deescalating issues and negotiating with others to reach agreements and resolutions (if only we could negotiate with the aliens not to eat us). 

- Visioning--coming up with and championing a forward-thinking and compelling strategy.

- Managing change--influencing and leading others to adopt new ideas and change the status quo (we need to change, learn, grow, and improve--because it's a big intergalactic world out there).

These are a lot of critical and challenging skills to master and no one is perfect at all of them.

But as imperfect as we are, it is our trust and test in life to be more than warring Earthlings fighting each other over continuously scarce resources, but instead to become social creatures as well--where we lean to gracefully manage ourselves and our relationships. 

Unlike ETs, we human beings are in so many ways--with EI--better than that! ;-)

(Source Photo: Andy Blumenthal)

EI Differentiates Us From ET

An Approach To Teamwork That Isn't Hot Air

The team took a couple of minutes of downtime to rejuvenate.

Ever creative, they drew a smiley face on some celebratory balloons.

Up over the air conditioner, and the balloons danced literally all day long. 

One person is waving their arms to show no strings or anything holding it up. 

For a terrific team that works really hard, it was nice to see them laugh it off a little. 

Cost what--2 cents? And it made everyone happy!  :-)

An Approach To Teamwork That Isn't Hot Air

2 Eggs Are Better Than One

Aside from the cholesterol, generally speaking two eggs are better than one.

Two eggs here, as you can see, are two friends--in it together, working together, putting their heads together, sharing life together.

My father always told me that with that special someone the joys in life are twice the joy, and the sorrow in life is half the sorry--he is a smart man!

When it comes to friendships though, I have learned there are many types of friends and we have different names or references for them:

- Childhood friends--"We go way back."

- Best friends forever--or BFF; often you'll see this on bracelet charms, necklaces, or even t-shirts--this is reserved for your closest buds. 

- High school sweethearts--"first comes friends, then comes marriage, and then comes a baby in the baby carriage."

- Confidant friend(s)--these are people we feel we can talk to, connect with, and trust with our personal and emotional secrets. Ummm, don't tell, but...

- Neighbor friends--you live near or next to each other, so might as well bring over some welcome muffins or borrow some sugar--then again, "tall fences, make good neighbors." 

- Casual friends--these are friends you keep in touch with "every so often" and share some laughs or have a "cold one" with.

- On again off again friends--people you are friends with one minute and alienated from the next--often an endless cycle--you like somethings about the person and other things drive you mad!

- Work friends --these are associates that you work with day in and out--40, 50, 60 hours a week or more--and who you share work experiences, challenges, projects, and sometimes frustrations with--and don't forget "happy hour".

- Friends with benefits--this is a naughty friendship and is what it sounds like--at your own foolhardy risk!  

- Marriage partner and best friends--the most fortunate people are those who find their "beshert"--the one true one that they are destined to be with--and who is not only their life partner, but their soulmate and best friend.

Good luck finding and keeping your friends of all types--these are precious and make life worth living. 

(Source Photo: Meme shared with me)

2 Eggs Are Better Than One

We're In It Together

This is a cool vision by Tom Clancy of the "future soldier" from the Ghost Recon game series. 

The mixture of advanced weaponry, high-tech reconnaissance and surveillance, drones and robotics, future combat uniforms, and cloaking technology is just super.

If you have time and interest, there is another longer video here with footage that is particularly good starting at about the 3:40 marker. 

Like Star Trek paving the way for real-life advances in technology and space exploration, Clancy's future soldier will be another example of life imitating art.  

When we marry the vision and creativity of our entertainment industry, with the technical skills of our scientists and engineers, and the risk-taking of our entrepreneurs, we can do truly awesome things. 

"No one can do everything, but everyone can do something"--we're in it together! 

We're In It Together

Communication, What Comes From The Heart

Leaders always seem to be trying to get their message "right".

They ponder what will it take to win the hearts and minds.

They may hire consultants to tell them what they should say.

They engage fancy speechwriters to say "it" just so. 

Then, they monitor the polls to get feedback and see how their message was received.

However a new article in Harvard Business Review (April 2012) throws a curve ball at this whole notion--stating: "It seems almost absurd that how we communicate could be so much more important to success than what we communicate."

From my perspective, there are many factors that contribute to the success of our communications:

Firstly, let's face it--personality, likability, charisma, and charm go a long way to influencing others--and yes, it seems like this is the case, almost at times, regardless of the message itself. 

Then there is everything else from emotional intelligence and political savvy for "working" the audience to doing your homework in terms of getting your facts right, making your presentation engaging, using back channels to build support, and giving people the opportunity to ask questions, contribute, and buy in. 

According to the HBR article, successful communication directly impacts team performance, this occurs through:

- Energy--"the number and nature of exchanges among team members"--with more interaction being better.

- Engagement--the distribution of communications among team members--with more equal distribution being better (i.e. communication isn't being dominated by one person or a select few).

- Exploration--this is the communication between a team and other external connections--with more outreach being better for creativity and innovation. 

For all of us, communicating is as much about the way and how much we interact with others, as with what we actually have to say. 

That's not to say, that what we have to communicate is not important, but rather that the mere act of communicating with others is itself a positive step in the right direction.

We have to genuinely interact and connect with others--it's a critical part of the influencing and teaming process. 

Only then, does honing the message itself really make the difference we want it to. 

People communicate with other people and this happens in  a very direct, personal, and emotional way. 

There is a Jewish saying that my wife often tells me that her grandfather used to say, "what comes from the heart goes to the heart."

I think that is the correct notion--sincerity is at the core of it takes to really communicate effectively with others. 

(Source Photo: here with attribution to VisaAgency)

Communication, What Comes From The Heart

Your Leadership Ticket Is Waiting

A lot of colleagues tell me that they hate office politics, and for many it represents their one-way ticket to ongoing bickering, infighting, and a virtual endless cycle of unsatisfied wants and unhappiness.

Office politics is where the interests of multiple parties either converge or collide--where convergence occurs through feelings of interdependence (i.e. enterprise) and acts of teamwork, while collisions predominate by stressing independence (i.e. isolationism) and head-butting.

This is where good and bad leadership can make a huge difference.

- One one hand, a bad leader sees the world of the office as "us versus them" and fights almost indiscriminately for his/her share of scope, resources, influence, and power.

- On the other hand, a good leader looks out for the good of the organization and its mission, and works to ensure the people have what they need to get their jobs done right, regardless of who is doing it or why.

Thus, good leaders inspire trust and confidence, because they, without doubt, put the mission front and center--and egos are left at door.

Harvard Business Review (January-February 2011) in an article called "Are You A Good Boss--Or A Great One?" identifies a couple of key elements that inherently create opposition and competitiveness within the enterprise:

1) Division of Labor--This is the where we define that I do this and you do that. This has the potential to "create disparate groups with disparate and even conflicting goals and priorities." If this differentiation is not well integrated back as interrelated parts of an overall organizational identity and mission, then feelings of "us versus them" and even arguments over whose jobs and functions are more important and should come first in the pecking order will tear away at the organizational fiber and chances of success.

2) Scarce Resources--This is where limited resources to meet requirements and desirements impact the various parts of the organization, because not everyone's wishes can be pursued at the same time or even necessarily, at all.  Priorities need to be set and tradeoffs made in what will get done and what won't. Again, without a clear sense of unity versus disparity, scarcity can quickly unravel the organization based on people's  feelings of unfairness, dissatisfaction, unrest, and potentially even "mob rule" when people feel potentially threatened.

Hence, a bad leader works the system--seeing it as a win-lose scenario--where his/her goals and objectives are necessarily more important than everyone else, and getting the resources (i.e. having a bigger sandbox or "building an empire") is seen as not only desirable but critical to their personal success--here, their identity and loyalty is to their particular niche silo.

However, a good leader cares for the system--looking to create win-win situations--where no one element is better or more important than another, rather where they all must work together synergistically for the greater good of the organization. In this case, resources go not to who fights dirtier, but to who will most benefit the mission with them--in this case, their allegiance and duty is to the greater enterprise and its mission.

HBR states well that "In a real team [with a real leader], members hold themselves and one another jointly accountable. They share a genuine conviction they will succeed or fail together."

Organizations need not be snake pits with cut throat managers wanting to see others fail and waiting to take what they can for themselves, rather there is another way, and that is to lead with a shared sense of purpose, meaning, and teamwork. 

And this is achieved through creating harmony among organizational elements and not class warfare between them.

This type of leader that creates unity--builds enduring strength--and has the ticket we need to organizational success.

(Source Photo: Andy Blumenthal)

Your Leadership Ticket Is Waiting

DRI or DOA

 Wow--the last few weeks and months have unfortunately seen so many things going wrong for us as a country (with the exception of nailing Bin Laden, which was a huge win!)--the problems start with intractable political battles over the debt ceiling, the continuing mounting deficit, the S&P downgrade, the high unemployment, the housing funk, the stock market instability, our falling education rankings in the world, the drought in the Southwest, the famine in Somalia, the turmoil in the Middle East, and today losing so many of our brave special forces soldiers in Afghanistan, and they don't end there--you just shake your head in disbelief and ask how can all this be happening?

I suppose on one hand there is the religious answer that perhaps we are sinners and are being punished for our wrongdoings and that G-d out of his love for us is trying to teach us something and put on us a better track. It is comforting to know that G-d is watching us and controlling the events of the world and is ultimately looking out for our good. With the recent hardships, I would say let the L-rd have mercy on us. Amen!

On the other side, there are those who attribute life events to chance--the roll of the dice--life's general tendencies to ups and downs--perhaps even astrology or fate or other forces of the universe. To them, what happens, happens. It is part of the tests of life and we have to do our best to overcome the trials and tribulations that come our way and hope for better days ahead.

A third viewpoint are those that hold self responsible. They say, what have I or we done to screw things up so badly--What mistakes have we made? What misinterpretations have we read? What actions did we take or fail to take that led to all this mess? This is one that I am most curious about here because it has to do with our our taking responsibility for what is going wrong and for making things right (not in a spiritual sense like in the religious view or in the reactive sense like the rollercoaster view of life as a sequence of chance events).

When we hold ourselves accountable--I believe that means at all levels of our society--from the "I" as in each and every one of us to the the Principals of our Schools, the CEOs of our Fortune 500 companies, our Representatives in Congress, and the Commander in Chief, as some examples. Is everyone doing what they are supposed to be doing and as well as they are supposed to be doing it?

Fortune Magazine (23 May 2011) in an article about the enormous success of Apple pointed out something really critical in their culture that breeds excellence--and that is accountability for delivering results.

"At Apple there is never any confusion as to who is responsible for what." They have a name for this at Apple and it the "DRI"--the Directly Responsible Individual! "Effective meetings at Apple have an action list [and] next to each action item will be the DRI." Moreover, they function as "a unified team."

So at Apple they have individual accountability and that is balanced with teamwork, and they nimbly execute the vision of leadership--who too are directly accountable. For example, the Apple Chief Financial Officer is directly responsible for all cost and expenses that lead to profit and loss.

I believe that as a society we could leverage the Apple model to deliver better results for our country without sacrificing our values and freedoms. We all need to step up and be directly responsible individuals! We can't keep looking at the guy/gal next to us and hoping that they will pull us through. It's will take each and every one of us individually and as a team to cut the pork spending, work smarter, study and increase our skills, and stop the incessant bickering and start doing something constructive.

If we keep fighting over who controls the pie, soon there won't be any pie left. Let's all be DRIs and take a bigger picture view to save the country, while there is still a lot worth saving.

(Source Photo: here)

DRI or DOA

Perfect Is The Enemy of Good

Perfection is a destructive force.

And the French philosopher, Voltaire recognized this when he said "Perfect is the enemy of good."

I never really fully understood this saying, until recently reading a Harvard Business Review article (June 2011) called "The Paradox of Excellence."

The article states: "High achievers often undermine their leadership by being afraid to show their limitations."

At the heart of it...high achievers can let anxiety impede their progress through stress, alienating others, and failure to seize real opportunities.

Here from the article are some of the "classic high achiever" behaviors that can get in the way of success unless artfully managed and balanced (my views):

1) Results-driven: High-achievers can be so work-oriented that they forget the people the make it all it happen. This is why they need to remember to delegate, empower, share, and CARE about others. The work is a team effort!

2) Highly-motivated: They can be so serious about all aspects of their jobs that they "fail to distinguish between the urgent and the merely important." Instead, they should take a bigger-picture PERSPECTIVE on the tasks and prioritize these accordingly. Not everything is life and death, thank G-d, and we need to keep a sense of humor and take the time to enjoy what we are doing.

3) Competitive: They "obsessively compare themselves with others," which can cause them to feel insufficient or make false calibrations. You have to remember to INTERNALIZE that the competition is not with others but with yourself--be the best you can be!

4) Risk-managed: "They may shy away from the unknown" and avoid risky endeavors. As they say in Wall Street, without risk, there is no reward. To INNOVATE and transform, you need to take calculated risks (without betting the farm!) after doing due diligence on an investment or opportunity.

5) Passion: This can lead to powerful, productive highs, but can also result in "crippling lows." Recognize that there are natural ups and downs in the course of one's work. You can STEADY yourself through these by seeing it as incremental growth and improvement, rather than as either pure success or failure.

6) Guilt: "No matter how much they accomplish, they feel like they aren't doing enough." This is an endless trap of it's never enough and never good enough. Hey, we're all mortal. Do what you can and balance the many demands that you have on you in your life, but FOCUS on what's most important, since you can't do it all and you can never get it all done.

7) Feedback: High-achievers "care intensely about how others view their work" and they require a steady stream of positive feedback. Don't get hung up by what other people say or think--it's not personal and they have their own problems. Stay focused on delivering excellence in products and services to the customer, and use whatever feedback you can get--positive or negative--as valuable information to IMPROVE your offering.

If you are a high-achiever and demand much (if not the impossible from yourself), take a step back and a breath in and out--you can accomplish a lot more of what's important to you if stop trying to be perfect, admit your vulnerabilities and limitations, and just try to do your best--that's all that anyone can ask.

Perfect Is The Enemy of Good