You order $100 or more of stuff, and you get a $20 "member bonus" card.
That sounded good, so I placed an order.
So I get a message that I'll have the bonus card within 48 hours or I should check my spam folder.
Not sure what should take 48 hours, but I end up getting the email with the $20 code the same day.
Thinking I'd go and get something for the freebie, I head to the store today and find something perfectly for $20!
I wait on this long line with my wife...and we're checking out this new popcorn on the line called Halfpops, which looks like Half Poop, and what's the other half?
After having lousy experiences with these B.S. coupons in the past, we are joking back and forth how there is less than a 50% chance that the coupon actually works today and we end up walking out with the product.
Sure enough, we get to the register and the cashier says,
"Sorry. The coupon is not good for another 2 weeks!"
Bingo. Well why they heck did you send me the coupon now and not make it good for another 2 weeks--why waste everyone's time here?
Also, what difference is it to REI to make me wait 2 weeks to use the member reward--I'm in the store now, so if they want to cross-sell me some stuff what difference does another couple of weeks make.
You'd think the customer service at REI would say, "we apologize for the inconvenience" and process it now to make it a positive experience, but instead they actually told me to come back in 2 weeks and start all over AGAIN.
Gee, thanks REI for the member bonus reward...you've really done so well with customer service for your members, NOT!
I think REI is blinded by stupid policies and corporate bullsh*t so that they cannot take care of their customers and do what makes common sense. ;-)
(Source Photo: Andy Blumenthal)