So true story...
One of my collegues was giving me a status on an IT problem in the office.
With a very straight face, he goes, "Yeah, it was an I.D. 10 T error!"
I'm just looking at him with a sort of blank face (I must have been emanating something like, "What are you talking about Willis?")
And he repeats, "An I.D. 10 T error...uh?"
Ok, one more time, I haven't had my coffee yet.
So he goes dotting his head, "What you haven't heard about an I.D. 10 T error?"
"All right, you got me...What is an I.D. 10 T error."
And as I'm saying it out loud and visioning it on paper, his little joke is out of the box.
Hey cut me some slack, I'm a Jewish kid from the Bronx and so I innocently say, "An IDIOT Error?"
Now he's nodding his head up and down in excitement, "An end user--IDIOT--error!"
And he starts laughing his head off.
Ok boys and girls in IT...rule #16 of office etiquette, please don't call the end-users, idiots.
Back to customer service (and sensitivity) training for some of the jokesters on the team... ;-)
(Source Photo: Andy Blumenthal)