Los Angeles is moving to the cloud, according to Public CIO Magazine March 2010, and “they are the first government of its scale to chose Gmail for the enterprise.”
“It turned out that Washington D.C., was using Gmail for disaster recovery and giving employees the option to use it as their primary e-mail.” But LA is implementing Gmail for more than 30,000 city employees (including police and fire departments) as well as planning to move to Google Apps productivity suite for everything from “calendar, word processing, document collaboration, Web site support, video and chat capabilities, data archiving, disaster recovery and virus protection. “
CTO Randi Levin is leading the charge on the move to cloud computing, and is taking on concerns about cost, data rights, and security.
- On Cost: “The city estimated $5.5 million in hard savings form the Google adoption, and an additional $20 million savings in soft costs due to factors like better productivity.”
- On Data Rights: Nondisclosure agreement with Google includes that the data belong to the city “in perpetuity,” so “if the city wants to switch to another vendor after the contract ends, the city will be able to recall its archived data.”
- On Security: “Google is building a segregated ‘government cloud,” which will be located on the continental U.S. and the exact location will remain unknown to those outside Google. The data will be “sharded”—“shredded into multiple pieces and stored on different servers. Finally, Google will be responsible for “unlimited” damages if there’s a breach of their servers.
LA conducted an request for proposal for software-as-a-service (SaaS) or a hosted solution and received responses for 10 vendors including Google, Microsoft, and Yahoo. Google was selected by an Intradepartmental group of IT managers and a five year contract issued for $17 million.
Currently (since January), LA is conducting a Gmail pilot with about 10% of its city employees, and implementation for the city is slated for mid-June.
Additionally, LA is looking into the possibility of either outsourcing or putting under public-private partnership the city’s servers.
And the interest in government cloud isn’t limited to LA; it is catching on with Google Apps pilots or implementations in places like Orlando, Florida and within 12 federal agencies.
Everyone is afraid to be the first in with a major cloud computing implementation, but LA is moving out and setting the standard that we will all soon be following. It’s not about Google per se, but about realizing the efficiencies and productivity enhancement that cloud computing provides.