After hundreds of blog posts and numerous articles, interviews, and speeches, I believe it is time to expand the core principles of User-centric EA to encompass all that a CIO can and should do to implement best practices that facilitate total mission success.
Thus, the concept of the "Total CIO".
- The Total CIO is mission-driven. He or she never compromises on delivering IT solutions that meet business requirements. In today's world this means capturing and managing customer requirements, synthesizing business and IT for effective strategy as well as efficient tactical implementation.
- The Total CIO is holistically minded. He/she employs best practices from various disciplines (IT, business process reengineering, human capital, etc.) to move the mission forward through infomation technology. This quality speaks to innovation, expansiveness, and thinking outside the box without ever losing sight of the goal.
- The Total CIO is customer-centric. He/she focuses on making it easier for people to use technology. That means he/she is focused on helping people deliver on the mission. This means that rather than speaking in jargon and creating shelfware, he/she delivers useful and usable information and technology to benefit everyone from the CEO to front-line personnel.