March 21, 2012

Candy Dish, Come and Get Some


I saw this brilliant piece in the Wall Street Journal (20 March 2012) about building relationships with sibling "rivals", but in my opinion the advice has much broader implications for growing our relationships for how we deal with others in life.

The article describes about how one man sends his brother, with whom he has been fighting with for years, the following story in an email:

"Two men had a stream dividing their properties. One man hired a carpenter to build a fence along the stream, but the carpenter built a bridge by mistake." The brother then wrote, "I'd like to walk over the bridge."

Wow! This is a very powerful story.

We can choose to build walls to separate us or build bridges to close the divide.

This can be applied to so many situations, where building relationships has a genuine chance or can be a lost and forgone opportunity.

In the office, for example, some people choose to put up proverbial walls between themselves and others. They do this by closing their doors, scowling at others, putting up signs that they are having a bad day, or perhaps by literally surrounding themselves with the accoutrements of their office (desks, chairs, appliances, mementos) and sending a message of a clear distance between them and others--almost like they are circling the wagons and no one will get in without getting shot.

While others take a different approach and are busy building bridges between themselves and others. For example, they regularly say good morning and how are you, they have a true open door policy, they may even have a candy dish or other enticements for others to stop by and just talk. They are open to others to share, collaborate and to build relationships.

Thus, just like with the two brothers, the conflict between them can turn into a hard and deeply anchored wall that closes all venues or the opposite, a bridge that connects us.

Think about it as building or burning bridges. When dealing with people who are really not deserving of trust, sometimes there is no choice but to separate and "live and let live," but when dealing with those with whom a real relationship is possible and even desirable, then start building those bridges today or at least take a first step and put out that candy dish. ;-)

(Source Photo: Blumenthal)

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March 20, 2012

Like A Piece of Heaven


My daughter is quite the photographer--a great combination with her communications major.  

I posted this photo from her because it is truly like a piece of heaven to me.  

I can't believe that trees can actually grow like this. 

Cherry blossoms have got to be up there as one of the greatest gifts this country has ever received--thank you Japan!  

This year, in particular, the Cherry Blossoms are so lush and full--and they seem to be on almost every block in Washington, D.C.

Welcome to the Spring season!


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March 18, 2012

Your Leadership Ticket Is Waiting

A lot of colleagues tell me that they hate office politics, and for many it represents their one-way ticket to ongoing bickering, infighting, and a virtual endless cycle of unsatisfied wants and unhappiness.

Office politics is where the interests of multiple parties either converge or collide--where convergence occurs through feelings of interdependence (i.e. enterprise) and acts of teamwork, while collisions predominate by stressing independence (i.e. isolationism) and head-butting.

This is where good and bad leadership can make a huge difference.

- One one hand, a bad leader sees the world of the office as "us versus them" and fights almost indiscriminately for his/her share of scope, resources, influence, and power.

- On the other hand, a good leader looks out for the good of the organization and its mission, and works to ensure the people have what they need to get their jobs done right, regardless of who is doing it or why.

Thus, good leaders inspire trust and confidence, because they, without doubt, put the mission front and center--and egos are left at door.

Harvard Business Review (January-February 2011) in an article called "Are You A Good Boss--Or A Great One?" identifies a couple of key elements that inherently create opposition and competitiveness within the enterprise:

1) Division of Labor--This is the where we define that I do this and you do that. This has the potential to "create disparate groups with disparate and even conflicting goals and priorities." If this differentiation is not well integrated back as interrelated parts of an overall organizational identity and mission, then feelings of "us versus them" and even arguments over whose jobs and functions are more important and should come first in the pecking order will tear away at the organizational fiber and chances of success.

2) Scarce Resources--This is where limited resources to meet requirements and desirements impact the various parts of the organization, because not everyone's wishes can be pursued at the same time or even necessarily, at all.  Priorities need to be set and tradeoffs made in what will get done and what won't. Again, without a clear sense of unity versus disparity, scarcity can quickly unravel the organization based on people's  feelings of unfairness, dissatisfaction, unrest, and potentially even "mob rule" when people feel potentially threatened.


Hence, a bad leader works the system--seeing it as a win-lose scenario--where his/her goals and objectives are necessarily more important than everyone else, and getting the resources (i.e. having a bigger sandbox or "building an empire") is seen as not only desirable but critical to their personal success--here, their identity and loyalty is to their particular niche silo.

However, a good leader cares for the system--looking to create win-win situations--where no one element is better or more important than another, rather where they all must work together synergistically for the greater good of the organization. In this case, resources go not to who fights dirtier, but to who will most benefit the mission with them--in this case, their allegiance and duty is to the greater enterprise and its mission.

HBR states well that "In a real team [with a real leader], members hold themselves and one another jointly accountable. They share a genuine conviction they will succeed or fail together."

Organizations need not be snake pits with cut throat managers wanting to see others fail and waiting to take what they can for themselves, rather there is another way, and that is to lead with a shared sense of purpose, meaning, and teamwork. 

And this is achieved through creating harmony among organizational elements and not class warfare between them.

This type of leader that creates unity--builds enduring strength--and has the ticket we need to organizational success.

(Source Photo: Andy Blumenthal)

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March 17, 2012

Goldman Sachs Reputation Sacked?

When Greg Smith published his editorial in the New York Times (14 March 2012) on the alleged debased culture and greedy exploits at Goldman Sachs, this was far from surprising after the many misdeeds of Corporate America over the last decade that saw the rise of Sarbanes Oxley in 2002 and the massive financial bailouts in 2008, which does not represent who we really are and can be. 

It's not that Corporate America is bad, it's just that they frequently get rewarded for doing the wrong things

All too often, promotions, corner offices, year-end bonuses, and stock options are the rewards for racking in profits, but are not necessarily tied to innovation and/or customer satisfaction.

I believe over the years this has taken many word forms from snake oil salesman, charlatans, spoilers, and many others.

Greg Smith who worked for a dozen years at Goldman--in of all things "recruiting and mentoring"--described the venerable Goldman Sachs as a place where:

- "Interest of clients continue to be sidelined" 

- "Decline in the firm's moral fiber represents the single most serious threat to it's long-term survival."

- If you make enough money for the firm...you will be promoted."

- At sales meetings, "not one single minute is spent asking questions about how we can help clients." 

- Leaders callously "talk about ripping off clients" and call their clients "muppets," a British slang terms for "idiots."

The funny-sad thing is that after all these horrific accusations, Goldman has not come out and full-on-full repudiated these claims. 

On March 15, the Wall Street Journal reported "Goldman Plays Damage Control" saying that "it will examine the claims."  

Rather than denying the accusations in specific ways and pointing out their true moral fiber, the Chairman in a memo to employees chose to downplay the accuser calling him only one "of nearly 12,000 vice presidents" of 30,000 employees. In other words, this is just the opinion of a lone wolf. 

More generally, the Chairman wrote coyly that this does "not reflect our values, our culture, and how the vast majority of people at Goldman Sachs think of the firm and the work it does on behalf of our clients."

In another article, in Bloomberg BusinessWeek (19-25 March 2012), it states similarly that "Goldman Sachs would have you believe it's learned from the financial crisis. Don't be fooled."

The article goes on to list a scathing history of scandal from Goldman Sachs Trading Corporation that "blew up" after the stock market crash of 1929 to Goldman's settlement with the SEC for a whopping $550 million in 2010. Further, it describes a current conflict of interest case with El Paso and Kinder Morgan that they call a Goldman "heads-I-win, tails-you-lose approach."

While I have always respected the likes of Goldman Sachs for their unbelievable brainpower and talent, the accusations against them and by extension against others in Corporate America is very concerning.  

The notion that customers are but idiots for Corporate America to pillage and plunder is not democracy and capitalism, but greed and evil.  

When we no longer value a creed of service above pure profiteering then moral bankruptcy is just a prelude to financial bankruptcy. 

No company can stay afloat and be competitive over time, if they do not work to strengthen their balance sheets, income statements, and cash flows.

However, at the same time, no competitor can thrive for long on a culture of greed and duplicity that sees people as victims to spoil, rather than as customers to serve.

While I do not know the details of Greg Smith's accusations, this last part I know in my heart to be truth. 


(Source Photo: here)

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March 16, 2012

Human Trafficking Hurts Everyone

Cbp_report_human_trafficking
A few years ago, I saw the movie Taken (2008) about a 17-year old girl kidnapped in Paris and sold into prostitution. Fortunately, in this movie, the teenage girl's father is a retired CIA agent, and he is able to get his daughter back and inflict some serious punishment on the traffickers. The scariest scene in the movie that's been shown repeatedly in the trailer is where the girl is hiding under the bed pleading with her father to help her, when she is discovered and pulled roughly from underneath to disappear into this netherworld of child trafficking and sex abuse.

This week, I saw another movie called Trade (2007) with a similar theme, where a 13-year old girl is abducted outside her home on the streets of Mexico City while riding her new birthday bicycle. The scenes of sexual abuse, violence, forced drugging, and more were enough to send me for an emotional deep dive. In the movie, while other innocent women are trafficked, abused, and murdered, this little girl is saved by her brother and Texas cop who join forces to rescue her (and other children found behind a secret door in the same house) from being sold into sex slavery. 

At the conclusion of the movie, the tagline comes up about 50,000 to 100,000 girls, boys, and women being trafficked annually to the U.S. to be pimped out or sold for forced sex--and more than 1 million are trafficked annually across international borders against their will.

According to The Department of Homeland Security U.S. Customs and Border Protection, "There are at least 12.3 million enslaved adults and children around the world at any given time." I would guess that these numbers are quite understated given all the silent victims around the world that have been silenced by fear, coercion, and violence and so we don't even know about them and their plights. 

Further, The Department of State's Office to Monitor and Combat Trafficking in Persons has many good resources including information, tips, and training located at that site. 

I've attached, at the top, the phone number of the Customs and Border Protection hotline to report human trafficking. There is also a non-profit hotline at the National Human Trafficking Resource Center.

While this is frequently portrayed as women's issue and it is, it is also a family and societal issue that affects all of us. When a women or child is abused, the impact goes way beyond the individual.

I know that I can certainly not understand how anyone can inflict these cruelties on others. Money doesn't explain it. Circumstances doesn't explain it. To me, there must truly be such a thing as evil in this world, and unfortunately, we are all witnesses to it.

Look out for others, the way you would want them to look out after your own--maybe together, we can help tilt the scale in favor of the victims.

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March 15, 2012

A Beautiful Prayer for Peace In The Holy Land


This is a stirring video with the Prayer for Israel. 

From the ashes of the millions murdered in the Holocaust to the founding of the democratic State of Israel...a miracle!

We share the same values and now with threats from Iran to destroy Israel, we pray for a resolution that safeguards the people and the Holy Land. 

So the vision of Bible will be fulfilled, and peace can prevail again for all faiths.

"Nation will not life up sword against nation, neither will they learn war anymore." - Isaiah 2:4


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Love To Love You Dunkin'

This is my dream drink. 

Dunkin' Donuts Mocha Iced Coffees.

Two a day, yay!

This town really does run on Dunkin'.

Starbucks, you got great ambiance, but your coffee ugh! 

(Even though we disagree in the family on this one :-|)

There is no IT in coffee, but I don't care, I love you anyway. 

(Photo Source: Andy Blumenthal)

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March 14, 2012

Sharing Some Laughter and Happiness

There are some cool articles in Mental Floss (March/April 2012) on laughter and in Harvard Business Review (January 2012) on happiness--hopefully an auspicious sign for us all. 

Some things to think about with laughter:

- "Babies laugh 300 times a day, while adults laugh only 20 times." --  Maybe we all need to be a little more babyish?

- Laughter is "used as a social lubricant; we use it to bond with others." -- This reminds me of something my father always said: "when you are with those you love, the joy is twice the joy and the sorrow half the sorrow."  In essence then, people help us deal with our emotions and our emotions help us deal with people--we all need one another. 

- Laughter is contagious, truly. "Hearing laughter activates the brains premotor cortex. preparing the facial muscles to smile and laugh in kind."  -- What a blessing to laugh and help others laugh as well. 

A brief history of happiness:

1776 -- U.S. Declaration of Independence declares right to the "pursuit of happiness."

1926 -- "Happy Birthday" song composed.

1963 -- Invention of smiley face. :-)

1977 -- Introduction of McDonald's "Happy Meal".

So it's only March 14 (National Pi Day 3.14)--and it already warm outside, the beautiful cherry blossoms are in bloom, and there is plenty to feel happy about, laugh at, and be grateful for in this world. 

Thank you G-d!

(Source Photo: Andy Blumenthal)

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March 11, 2012

Taking Down The Internet--Not A Pipe Dream Anymore

We have been taught that the Internet, developed by the Department of Defense Advanced Research Projects Agency (DARPA), was designed to survive as a communications mechanism even in nuclear war--that was its purpose.

Last year, I learned about studies at the University of Minnesota that demonstrated how an attack with just 250,000 botnets could shut down the Internet in only 20 minutes. 

Again last month, New Scientist (11 February 2012) reported: "a new cyberweapon could take down the entire Internet--and there is not much that current defences can do to stop it."

Imagine what your life would be like without Internet connectivity for a day, a week, or how about months to reconstitute!

This attack is called ZMW (after its three creators Zhang, Mao, and Wang) and involves disrupting routers by breaking and reforming links, which would cause them to send out border gateway protocol (BGP) updates to reroute Internet traffic.  After 20 minutes, the extreme load brings the routing capabilities of the Internet down--" the Internet would be so full of holes that communication would become impossible."  

Moreover, an attacking nation could preserve their internal network, by proverbially pulling up their "digital drawbridge" and disconnecting from the Internet, so while everyone else is taken down, they as a nation continue unharmed. 

While The Cybersecurity Act of 2012, which encourages companies and government to share information (i.e. cybersecurity exchanges) and requires that critical infrastructure meet standards set by The Department of Homeland Security and industry are steps in the right direction, I would like to see the new bills go even further with a significant infusion of new resources to securing the Internet.  

An article in Bloomberg Businessweek (12-18 March 2012) states that organizations "would need to increase their cybersecurity almost nine times over...to achieve security that could repel [even] 95% of attacks."

Aside from pure money to invest in new cybersecurity tools and infrastructure, we need to invest in a new cyberwarrior with competitions, scholarships, and schools dedicated to advancing our people capabilities to be the best in the world to fight the cyber fight. We have special schools with highly selective and competitive requirements to become special forces like the Navy SEALS or to work on Wall Street trading securities and doing IPOs--we need the equivalent or better--for the cyberwarrior.

Time is of the essence to get these cyber capabilities to where they should be, must be--and we need to act now. 

(Source Photo of partial Internet in 2005: here, with attribution to Dodek)


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March 10, 2012

Robots, Coming to An Agency Near You Soon

There is an article today in the Wall Street Journal (10-11 March 2012) about how an Anybot Robot attended a wedding party in Paris dressed up as the man's 82-year old mother who logged on from her home in Las Vegas and by proxy of the robot moved and even danced around the party floor and conversed with guests--she was the hit of the party. 

While sort of humorous, this is also amazingly incredible--through robotics, IT and telecommunications, we are able to close the gap in time and space and "be there," even from a half a world away.

The QB Anybot robot is life size, rolls around on 2 wheels like a Segway, and has glowing blue eyes and a telescreen for a forehead on a long skinny cylindrical body that can be controlled remotely and costs only $9,700.

While this is the story of a robot "becoming the life of the party," I believe that we are at the cusp of when robots will be reporting for duty at our agencies and organizations. 
 
The function of robots in workplace has been tested with them performing everything from menial office tasks (like bringing the coffee and donuts) to actually representing people at meetings and around the office floor--not only keeping an electric eye on things so to say, but actually skyping back and forth with the boss, for example. 

As robots become more dexterous, autonomous, and with better artificial intelligence, and abilities to communicate with natural language processing, we are going to see an explosion of these in the workplace--whether or not they end up looking like a Swiffer mop or something a little more iRobot-like. 

So while we are caught up in deficit-busting times and the calls for everything from "Cloud First" to "Share First" in order to consolidate, save, and shrink, maybe what we also need is a more balanced approach that takes into account not only efficiencies, but effectiveness through innovation in our workplaces--welcome to the party, Robots!

(Source Photo: Andy Blumenthal)

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March 7, 2012

The Meaning of CIO Squared

113
An article in CIO Magazine (1 March 2012) describes the term "CIO Squared" as "the combination of chief information officer and chief innovation officer," and goes on to provide examples of CIOs that are both of these. 

While I respect this definition of the term and think innovation is certainly critical to the success of any CIO, and for that matter any organization in our times, I have been writing a column called CIO Squared for a couple of year now in Public CIO magazine and have other thoughts about what this really means. 

Moreover, I think the article in CIO missed the point of what "squared" really implies. 

Like the notion that 1+1=3, CIO Squared is a concept that the CIO is not just multi-faceted and -talented (that would be 1+1=2), but rather that the CIO integrates multiple facets and roles and synergizes these so that they have an impact greater than the sum of the parts (i.e. 1+1=3). 

I see the CIO Squared fulfilling its potential in a couple of major ways:

- Firstly, many organizations have both a Chief Information Officer and a Chief Technology Officer--they break the "Information Technology" concept and responsibility down into its components and make them the responsibility of two different people or different roles in the organization. One is responsible for the information needs of the business and the other brings the technology solutions to bear on this.  

However, I believe that fundamentally, a truly successful CIO needs to be able to bridge both of these functions and wear both hats and to wear them well. The CIO should be able to work with the business to define and moreover envision their future needs to remain competitive and differentiated (that's the innovation piece), but at the same time be able to work towards fulfilling those needs with technology and other solutions. 

Therefore, the role split between the CIO as the "business guy" and the CTO as the "technology whiz" has to merge at some point back into an executive that speaks both languages and can execute on these.  

That does not mean that the CIO is a one-man team--quite the contrary, the CIO has the support and team that can plan and manage to both, but the CIO should remain the leader--the point of the spear--for both.  

Another way to think of this is that CIO Squared is another name for Chief Information Technology Officer (CITO). 

- A second notion of CIO Squared that I had when putting that moniker out there for my column was that the CIO represents two other roles as well--on one hand, he/she is a consummate professional and business person dedicated to the mission and serving it's customer and stakeholders, and on the other hand, the CIO needs to be a "mensch"--a decent human being with integrity, empathy, and caring for others.  

This notion of a CIO or for that matter any CXO--Chief Executive Officer or the "X" representing any C-suite officer (CEO, COO, CFO, CHCO, etc.)--needs to be dual-hatted, where they perform highly for the organization delivering mission results, but simultaneously do so keeping in mind the impact on people and what is ultimately good and righteous.

Therefore, the CIO Squared is one who can encompass both business and technology roles and synthesize these for the strategic benefit of the organization, but also one who is mission-focused and maintains integrity and oneness with his people and G-d above who watches all. 

(Source Photo: Andy Blumenthal)

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March 5, 2012

Are You A Moses or A Seagull?

I have a new article called "Leadership for Lasting Change."

"Usually organizational turnaround don't happen by themselves. They are steered by change agents, people unafraid to take the reins and move forward. Like Moses liberating the Jewish people from slavery, a strong leader shows his [/her] people the way."

Read the article at Public CIO Magazine, Winter 2012. 

Hope you enjoy it.

Andy 

(Source Photo: here)

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March 4, 2012

Sniffing Out Cancer

Metabolomx
A few years ago, researchers found that Dogs could actually identify people with cancer at a 99% accuracy rate by simply smelling human's breath. 

One of the problems with this diagnostic method though is that hospitals and doctors offices have not been inclined to house and care for these animals in medical facilities treating people.

Technology to the rescue and this one has no dog in the fight...

The Metabolomx is a computing machine with attached breathing tube that can be rolled over to a patient who breathes into it for just 4 minutes to can get a diagnose on the spot.

This is very different from current methods and is without painful and intrusive tests (such as biopsies) or waiting weeks for lab results to come back and be read by your doctor.  

The machine captures and analyzes the chemistry of the person's exhaled breath in the form of aerosolized molecules and determines it's "smell signature".

According to Bloomberg BusinessWeek (5-11 March 2012), by comparing the sample smell to the biomarkers for cancer, the Metabolomx has already achieved an 80% success rate for detecting lung cancer.

A newer version of the machine is 100 to 1,000 times more sensitive, which should greatly improve accuracy, hopefully hitting at or above 93%, which will make it viable for commercial use.

The Metabolomx is envisioned be able to detect and differentiate between various types of cancer such as lung, breast, colon, and more. 

Moreover, this technology is not limited to just cancer--but other companies such  as Menssana are testing it with tuberculosis and pediatric asthma.  

Further, another benefit of the Metabolonx is that is can not only be used to diagnose cancer, but to signal reduction or elimination of the cancer with various treatments.

I hope the next step for technology like the Metabolomx is to not only detect the cancer, but be able to "zap it" and rid it from our bodies--then we'll have a technology that can really snuff out the cancer.

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March 3, 2012

In The Year 2032 And Beyond

Trends help us to see where things are coming from and potentially where they are going.

There is a Cisco Visual Networking Index (VNI) Forecast for 2010-2015 that projects global IP traffic (voice, video, and data) and the numbers are ginormous!

Here are some highlights from their highlights for where we will be in only 3 years--by 2015: 

- Annual global IP traffic will reach one zettabyte (which is about 100 million x all printed material in the U.S. Library of Congress (which is 10 terabytes)).

- Devices connected to the network will be 2 for 1 for every person on this planet (and many people who live in 3rd world conditions do not have any devices, so what does that say for how many devices the rest of us have?).

- Non-PC traffic (from TVs, tablets, smartphones, more) will reach 15% and is more than doubling every year (makes you think about when you fridge and toaster are going to be connected to the Internet).

- Mobile Data traffic is practically doubling (or 92%) annually meaning a growth of 2,600% over 5 years (and according to the New York Times (5 Jan 2012) "The Top 1% of Mobile Users Consume Half of The World's Bandwidth" and the top 10% of users consume 90%!).

- Video traffic (TV, Video on Demand, Peer to Peer, etc.) will be almost 2/3 (or 62%) of all consumer internet traffic (and services like YouTube, Skype, FaceTime, Hulu are WebEx all play a role as we want to see as much or more than hear what is going on).

The takeaway for me from all this is that truly information transmission is exploding over the Internet, and we will continue to need more advanced technologies to "pipe" it all to where its going and do it faster than ever. 

However to build on these forecasts, over the longer term (further out in time, so more risky, of course)--say 20 years or so--some of my colleagues and I studying at National Defense University project the following:

- Rather than transmitting voice, video, and data over the Internet, we will be focused on transmitting thoughts (mental activity rather than spoken) and transmitting matter (like the Transporter on Star Trek).  

- Transmission of thoughts will occur in real-time, through persistent connections, probably implants in teeth, glasses, subcutaneous, etc.

- Safety and health will be monitored through these same "connections" and medicine or other physiological treatments for routine things will be administered remotely through the same.

- Education will be through instantaneous zaps of information to your brain (like in The Matrix) from a universal database, rather than through traditional in-class or online courses.

- Like now, the contextual policy and legal issues will be around privacy and security--and you will need to pay dutifully for each in a world where not only what you say and do, but rather what you think, can get you in lots of trouble. 

Okay, for these things to happen by 2032 is probably a little aggressive, but don't rule any of them out over time.  ;-)

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March 1, 2012

Dashboarding The Information Waves

I had an opportunity to view a demo of a dashboarding product from Edge called AppBoard, and while this is not a vendor or product endorsement, I think it is a good example to briefly talk about these types of capabilities. 

Dashboard products enable us to pull from multiple data sources, make associations, see trends, identify exceptions, and get alerts when there are problems.

Some of the things that I look for in dashboard tools are the following:

- Ease of use of connecting to data 

- Ability to integrate multiple stovepiped databases

- A variety of graphs, charts, tables, and diagrams to visualize the information

- Use of widgets to automatically manipulate the data and create standardized displays

- Drag and drop ability to organize the dashboard in any way you like to see it

- Drill down to get more information on the fly 

While there are many tools to consider that provide dashboards, information visualization, and business intelligence, I think one of the most important aspects of these is that they be user-centric and easy to implement and customize for the organization and its mission.

When making critical decisions (especially those involving life and death) and when time is of the essence--we need tools that can be can be easily navigated and manipulated to get the right information and make a good decision, quickly. 
 
As a fan of information visualization tools, I appreciate tools like this that can help us get our arms around the "information overload" out there, and I hope you do too.

(All Opinions my own)

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February 29, 2012

Progressing From Data to Wisdom

I liked this explanation (not verbatim) by Dr. Jim Chen of data, information, knowledge, and wisdom.

- Data: This is an alphanumeric entity and/or symbol (ABC, 123, !@#...)

- Information: This is when entities are related/associated to each other and thereby derive meaning. (Information = Data + Meaning)

- Knowledge: This is information applied to context. (Knowledge = Data + Meaning + Context)

- Wisdom: This is knowledge applied to multiple contexts. (Wisdom = Data + Meaning + (Context x N cases)).

I'd like to end this blog with a short quote that I thought sort of sums it up:

"A man may be born to wealth, but wisdom comes only with length of days." - Anonymous
(Source Photo: here)

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February 28, 2012

The Star Wars Internet


I just love the creativity of this Star Wars-like animation video to explain how we communicate over the Internet (using the guidelines of Transmission Control Protocol/Internet Protocol, TCP/IP).

From the initiation of the data packets to the transport over the LAN, WAN, and Internet, and through the routers, switches, proxy servers, and firewalls.

The data is packed, addressed, transmitted, routed, inspected, and ultimately received.

This 13 minutes video explains Internet communications in a simple, user-centric approach. It helps anyone to understand the many actors and roles involved in ensuring that our communication get to where it's going accurately, timely, and hopefully safely.

I guess to make this really like Star Wars, we need the evil Darth Vader to (cyber) attack and see how this system all holds up. Where is Luke Skywalker when we need him? ;-)

Great job by Medialab!

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February 26, 2012

Pouch, Protect, and (Disa)ppear


This video from Monosol is a little hokey on the inspiring and teamwork pieces, but I think they are definitely on to something with their product innovation for soluble, biodegradable, (and even flavorable) packaging films.

Using the best of material science, they are changing the dirty game of use and dispose into use and dissolve and in some cases use and eat!

The film wrap can be used for agricultural and household goods--individually wrapped portions of food, dissolvable laundry bags for infection control, or packaging and protecting any molded products.

According to Just Live Greener, in the U.S. alone, "single-use items consume nearly 100,000 tons of plastic and 800,000 tons of tree pulp, and will still be in our landflill 300 years from now."

If we can package, protect, and keep sanitized our food, clothes, and "things," and do it in a way that is safe for the environment, we have a double-win!

Monosol has some cool ideas with packaging food in the soluble films and adding nutrients and flavoring to wrapping, so a wrapper is not just a wrapper, but just another element of the food itself.

According to fast Company, Monolsol's earning topped $100M last year, and that this could be just the tip of the packaged iceberg.

A disappearing packaging wrapper that is not only soluble, but eatable--I say pass the salt, please. ;-)

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February 25, 2012

The False Information G-d

The amount of data in the world is exploding and yet the belief in G-d is evaporating.  

A review in the Wall Street Journal (22 February 2012) of a book called "Abundance" points to the explosion of data with the prevalence of information technology. 

From the earliest civilization to 2003, all written information totaled 5 exabytes (an exabyte is a quintillion bytes or 1 followed by 18 zeros).

But this is nothing compared to the last number of years, "where the change is not just accelerating, but the rate of acceleration of change is itself accelerating."

Between 2003-2010, 5 exabytes of digital information was created every 2 days, and by next year, 5 exabytes will be produced every 10 minutes!

Similarly, Wired Magazine (March 2012) reports in an interview with George Dyson that the "Digital Universe" is growing organically and "cycling faster and faster and it's way, way, way more than doubling in scale every year. Even with the help of [tools like] Google and YouTube and Facebook, we can't consume it all."

According to ComputerWorld (13 February 2012) in Your Big Data To-Do List, with all this data being generated, there is a mistaken assumption that we have to consume it all like drinking from a firehose. The article references a McKinsey study that projects that by 2018, there will be a need for 140,000 to 190,000 additional data analysts and statistical experts to try and make sense of it all. The article suggests that instead of trying to grasp at all the data, we instead "data scoop" and "target projects that can showcase results as opposed to opting for the big-bang, big-data projects."

And tools are being developed and deployed to try to get our arms around the information rolling in around the world. For example, Bloomberg Businessweek (November 28 - December 4, 2011) describes the tool from Palantir being used by the military, Intel, and law enforcement agencies for data mining, link analysis, and even predictive analytics. 

These days, "It's like plugging into the Matrix"--in terms of the amount of data streaming in. One special forces member in Afghanistan describes it as follows: "The first time I saw it, I was like Holy crap. Holy crap. Holy crap." But the thinking is now-a-days that with tools like Palantir (and others), we "can turn data landfills into gold mines."

But while information is power, Harvard Business Review (September 2011) in Learning to Live With Complexity acknowledges "We are hampered by cognitive limits." And moreover, "Most executives think they can take in more information than research suggests they can." And harnessing data into information is constrained by the complexity involved--driven by the number, interconnections, and diversity of interacting elements.

The result is that while we are becoming in a sense data rich, in may ways, we are still information poor. And even with all the sensors, data, and tools available to search, access, and analyze it, we are becoming perhaps overconfident in our ability to get our arms around it all and in turn master the world we live in. 

The hubris in our abilities to use information technology is leading many to worship the proverbial information G-d, and in turn, they are forgetting the real one. According to the Pew Forum on Public and Religious Life (February 2010) as quoted in CNN, "young Americans are significantly less religious than their parents and grandparents were when they were young."  Moreover, a full one in four American millennials--those born after 1980--are not affiliated with any faith--they are agnostic or atheists.

Similarly, Mental Floss Magazine just a few months ago (November-December 2011) had various authored columns asking "Is G-d In Our Genes?" and another "Is G-d In a Pill?" questioning whether the age-old belief in G-d comes either from a genetic disposition in some to a drug-induced states in others.

While religion is a personal matter, and for a long time people have argued whether more people have died in wars over religion or money and power, as a person who believes in G-d, I find it most concerning that with the rise of information (technology) power in the last 30 years, and the exuberance and overconfidence generated from this, there is an associated decline in belief in G-d himself.  

While technology has the potential to raise our standard of living (in leaps and bounds even) and help solve many of our vexing problems, we cannot forget that technology is run by human beings who can choose to be good or evil and use information technology to either better mankind or the opposite, to destroy it. 

Ultimately, I believe that it is but G-d almighty who shapes the thoughts and destiny of mankind, so that one man sees just a string of bits and bytes--a matrix of zeros and ones--while another sees a beautiful new musical composition, the next terrorist attack, or even the amazing cure for cancer.  

(Source Photo: here)

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February 23, 2012

Boy Loses Arm, Girl Loses Memory

I had the opportunity to watch an absolutely brilliant movie called Aftershock (2010) about the 1976 Tangshan earthquake (7.8 on the Richter scale) that leveled the city and killed more than 240,000 people in China. 

The movie is beautifully filmed and the events recreated with tremendous clarity--I could feel as if I was there and I literally cried for the these poor people. 

In the film a women is saved in the quake by her husband who dies trying to go back into the falling building to save their children--twins, a boy and a girl, age 6--who themselves end up buried under the rubble.  

The mother begs others to save (both) her children, but a rescuer tells her that when they try to move the concrete slab that's pinning them down--this way or that--it will mean that one of her children will die.

She cannot choose, but at the risk of losing both children, she finally says "save my son."  

The girl hears her beneath the rubble--and tears are running down her face with the emotional devastation of not being chosen by her own mother for life.

The mother carries what she believes is her daughter's dead body and lays it next to the husband--she weeps and begs forgiveness.

The story continues with rebirth and renewal...the boy survives but loses his arm in the quake and the girl also lives but loses her memory (first from post-traumatic stress--she can't even talk--then apparently from the anger at her mother's choice).

Each child faces a daunting future with their disabilities--the boy physically and the girl emotionally, but each fights to overcome and ultimately succeed.

The boy who is feared can never do anything with only one arm--ends up with a  successful business, family, home, car, and caring for his heart-broken mother. 

The girl who is raised by army foster parents struggles to forgive her mother--"it's not that I don't remember, it's that I can't forget"--and after 32 years finally goes back and heals with her.  

The mother never remarries--she stays married in her mind to the man who loved her so much and sacrificed his life for hers.  And she stays in Tangshan--never moving, waiting somehow for her daughter to return--from the (un)dead--but she is emotionally haunted all the years waiting and morning--"You don't know what losing something means until you've lost it."

The brother and sister finally find each other as part of the Tangshan Rescue Team--they each go back to save others buried in the 2008 Sichuan earthquake that killed almost another 70,000.

Some amazing themes from the movie: 

- "You're family is always your family," even despite wrongs that we do to each other, we are challenged to somehow find forgiveness and to love and extend ourselves for those who have given so much to us. 

- "Some people are living, others only suffer." After the earthquake, as with any such disaster, the living question why they survived and other didn't. Similarly, we frequently ask ourselves, why some people seem to have it "so good," while others don't. But as we learn, each of us has our own mission and challenges to fulfill.

- Disabilities or disadvantages--physical or emotional--may leave others or ourselves thinking that we couldn't or wouldn't succeed, but over time and with persistence we can overcome a missing arms or a broken heart, if we continue to have faith and do the right things.

I loved this movie--and the progression from the horrific destruction of the earthquake to the restoration and renewal of life over many years of struggle was a lesson in both humility of what we mortals are in the face of a trembling ground beneath us or the sometimes horrible choices we have to make, and the fortitude we must show in overcoming these. 

(Source Photo: here)

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February 19, 2012

The Soul of A Shoe

I took these photos today of a cross section of a shoe. 

I was surprised that this was all there was to it. 

So what costs $140???

A little cowhide on the outside, a little cushion on the inside, and a some rubber sole on the bottom. 

Add some eyelets and laces, and some stitching to hold it all together. 

While there are certainly lots of styles, colors, and sizes out there, most are sort of commoditized, boring, and non high-tech.

Where are those jet-powered rocket shoes they promised when I was a kid.

Come on Nike--"just do it."



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Big Phish, Small Phish

Phishing is an attack whereby someone pretends to be a trustworthy entity, but is really trying to get your personal information in order to steal from you or an organization.
Phishing is a type of social engineering where fraudsters try to deceive and spoof their victims by sending email or instant messages (or even by calling) and pretending to be a legitimate private or public sector organization. They then either request personal information, provide links to fake websites, or even create unauthorized pop-ups from legitimate websites to get you to give them your personal data.

Additionally, phishing emails can contain attachments that infect recipient's computers with malware, creating a backdoor to control or compromise a system and its information.

In all of these cases, the intent of phishing is impersonate others and lure consumers into providing information that can be used to steal identities, money, or information.
The word phishing alludes to the technique of baiting people and like in real fishing, fooling at least some into biting and getting caught in the trap. 

In this fraudulent type, perpetrators pretend to be legitimate financial institutions, retailers, social media companies, and government agencies in an attempt to get you to divulge private information like date of birth, social security numbers, mother maiden names, account numbers, passwords and more.
Once criminals have this valuable information, they can commit identity theft, break into your accounts, and steal money or information.

Spear-phishing is a derivative of this scam that is targeted on specific people, and whaling is when the scam is perpetrated on organization executives or other high profile targets,  which can be especially compromising and harmful to themselves or the organizations they represent.
The first recorded phishing attack was in 1987.  Over the years, the prevalence of these attacks have steadily increased. According to the Anti-phishing Working Group (APWG), there were some 20,000-25,000 unique phishing campaigns every months through the first half of 2011, each targeting potentially millions of users.  Additionally, as of March 2011, there were as many as 38,000 phishing sites.  The most targeted industry continues to be financial services with 47% of the attacks.
There are a number of ways to protect yourself against phishing attacks.
  1. Delete email and messages that are unwarranted and ask for personal information
  2. Do not click on links, instead go directly to a website by using a search engine to locate it or copying the link and pasting it into the browser
  3. Configure your browser to block pop-ups
  4. Use anti-virus, firewalls, and anti-spam software
  5. Set up automatic security updates
  6. Input personal information only into secure sites, such as those that begin with "https"
  7. Only open attachments when you are expecting them and recognize where they are coming from
  8. Check financial statements upon receipt for any fraudulent activity
  9. If you are caught in a phishing scheme, notify law enforcement and credit reporting authorities immediately
  10. Always be cautious in giving out personal information
Whether you consider yourself a big fish or a small fish, beware of those trying to catch you up on the Internet--hook, line, and sinker.

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February 18, 2012

The Evil That Men Do

This time I barely know what to write, except that I have been very upset the whole week.

I watched this multiple award-winning movie called The Stoning of Soraya M.

Have you seen it yet? 

It was one of those life-changing events for me that taught me about (in)justice, adversity, and purpose.

It is a 2008 film that was adapted from a book by a French-Iranian journalist. 

It is based on a true story about a journalist whose car breaks down in a remote Iranian village.

There, he learns from a decent, well-respected women, Zahra about the nefarious plot and stoning death (read murder) the prior day of her niece Soraya M. 

Soraya is targeted by her abusive husband Ali who wants to divorce her in order to marry a 14 year old girl in the village. 

When Soraya refuses the divorce knowing that she and her children will be destitute without Ali, she suffers violently, both verbal and physical abuse. 

Soraya is asked by the mayor and Mullah of the village to help (as a job) a recently widowed man with his house and son and she is kind and generous to them--she appears a genuinely good person, the diametric opposite of her sorely evil husband.

However, Ali uses Soraya's kindness to the other family to turn against her and he concocts a story of infidelity by Soraya and the man; he cajoles and threatens the others to go along and bear (false) witness against Soraya. 

Soraya is condemned to death by stoning in a mockery of a "trial" behind closed doors that she is not permitted to attend or even be represented at--the mayor, Mullah, and her own father decide she is too die for her treacherous infidelity to her husband--based on a complete fabrication!

The men and boys in the village go "crazy" chanting for her death, that G-d is great, and preparing carts of stones for the carrying out of the (in)justice. 

Soraya has a heartfelt goodbye with her two young daughters, while her two older sons--who are turned against her by Ali--prepare to participate in the stoning. 

Aunt Zahra tries everything to save Soraya, but cannot stop the crowd from carrying out their false retribution on her. 

They march Soraya to a dirt yard, where the hole has been dug for her.

They tie her hands, and bury her to the waist.

She is given the opportunity to say a few last words and asks completely bewildered as we all are, how could her neighbors, friends, and family--who know her (the real her, the truth of who she is), do this to her. 

But just when you think, the story will end--in her death or sudden saving--the movie surprises with a blow by blow showing of her brutal stoning death.

Her own father throws stone at her, but misses. Then her evil husband Ali takes aim and hits her twice right in the head and she is bleeding from a hole there. Then her own sons.  The "religious" Mullah.  Only the widowed man she had helped, refuses. All the other townsmen and boys throw stone after stone for what seems endless minutes as her face, head, torso, spine is crushed, shredded, torn.  

When her husband checks to see if she is finally dead, she is still somehow able to partially open one eye--he jumps back in horror that the "witch" is still alive and then she is overwhelmed by rocks from everyone all at once, putting the final end to this poor woman's life. 

Soraya was given one of the worst deaths that can be imagined--long, painful, literally "in your face" and by virtually all the people she loved and cared about--and all based on a complete lie!

To show the woman that their infidelity will not be tolerated, the men make a Colosseum-style event to the gruesome death and then add to that punishment that Soraya is not allowed to be buried, so that the dogs end up eating her remains.

After watching this movie--this life event--that happened to Soraya and G-d knows how many other helpless women who are violently mistreated, abused, and even murdered, I could not get the image of Soraya buried waist-deep in the ground, taking hits stone by stone, and bleeding out from her mangled body. 

I did not sleep (well) this week and I am still emotionally recovering from this movie. 

Thank G-d, the journalist escaped with the recording to tell the story of Soraya M. and all the other tortured women (and men) out there.

I know that I am deeply shaken by the graphic portrayal in this movie and of the injustices that are done, the evil that seems to prevail, and the pain that is left behind.  

Only faith in G-d's higher purpose for us--to learn and grow through all adversity--and of some ultimate justice and the reward of the righteous and punishment of the evil can fill this wound where I myself feel like I've been stoned too. 

(Source Photo: here)

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February 12, 2012

Reprogramming Your Inner Software


The importance of positive life energy (or Ch'i) is something that both the Asian culture teaches and which the self-healing industry has picked up on. 

I remember when my cousin had a brain tumor, and people used to tell him to envision himself healthy and cancer free; he fought for a decade of survival before the tumor eventually took his life. 

His mother too died from cancer at a young age, hers was leukemia and she didn't have a fighting chance. 

While surrounding yourself with positive people and energy helps us to stay focused, positive, and strong, it, in and of itself, is not a cure-all.

Many extreme athletes and hyper-achieving professionals are often told or tell themselves to envision actually performing unbelievable feats--they do this until they can literally see it happening in their "mind's eye"--this then supposedly helps them to ultimately perform accordingly. 

On Sunday mornings, Joel Osteen's popular message is the same idea--you are not what others say you are or criticize you to be, rather "you are what G-d says you are." 

Today, Osteen compared us to computers, where often our external hardware is functioning okay, but our internal software is messed up and needs reprogramming. Osteen said you need to hit the delete key--delete those who say that you cannot or will not succeed, and instead fill yourself with faith that you can become what the almighty has designated you to be. One story, Osteen told, was about the father who always told his kid that he was a good-for-nothing, and even on his deathbed, he said, "your brother is a nothing, and you are and always will be a nothing too."

These words hurt and can haunt people all their lives; the words echo in people's heads and souls and prevent them from fulfilling their life missions, unless they "hit the delete key" and refocus themselves on the positive message that they are a child of the G-d most high who has breathed life into them, not for nothing, but to achieve their destiny. 

I remember hearing a crummy boss at work yell at a subordinate in front of the rest of the office and tell them "you are not half what you think you are." Similarly, at school, children are notorious for tearing at other kids for being too fat, too thin, too short, too tall, too dumb, and too smart. 

At work, at school, and at home, people can be vicious in bringing others down and the impact of these negative messages on people's lives is crushing. 

So surround yourself with positive people and positive energy--people who tell you that you can do it and are genuinely rooting for you to succeed, not in a fanciful way, but in a sincere and loving way; these are your biggest allies in life. 

Groucho Marx joked that "behind every successful man is a woman, and behind her is his wife."  Seriously though, behind every successful person are all those who love, believe, and support them to be able to achieve what they do or as the poet John Donne wrote, "no man is an Island entire unto itself; every man is a piece of the continent, a part of the main."

In the movie Saints and Soldiers, a group of American and a British soldiers in World War II are on a trek to reach allied forces with vital information to save them from German attack--in one scene the British airman get the others to tell him their personal life secrets, and then when they turn around and ask him what his story is, he says "I'm not going to tell you that, I barely know you."

While it's sort of humorous, in life a lot of people are unfortunately that way--they take from you, but then do not give back. For example, at work, the worst bosses may "use you and spit you out" and when you say oh, I'm been loyal to you for X years, the response is cold and muted, like I the British soldier that after taking in their personal stories, responds that he barely knows them.

In families too, this happens when for example, parents sacrifice to give their children "everything", but later in life, the children don't even have the inclination to call or visit or "give them the time of day."

This is like one of favorite songs by Harry Chapin called "Cats In The Cradle," in this case though the father was always too busy for the son and then later in life the son had no time for his dad--"and as I got off the phone it occurred to me, he'd grown up just like me." 

We can rise above the selfishness, the coldness, and the negative attitudes, and we can be giving to others in our lives--the words we speak and the actions we show have lasting impact.  

Rather than being the target of someone's "delete" button in their life, wouldn't it be nice to be cherished for their "save" button--and help them to achieve in life what they came here for to begin with.

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February 11, 2012

Asteroid Killer--That's A Relief!


For those of you who have seen any of the numerous movies about asteroids hitting Earth--such as Armageddon, Deep Impact, and Asteroid to name a few--you know that in most cases this is considered an Extinction-Level Event (ELE).

In other words, what the impact of the asteroid and the resulting tsunamis do not destroy, the dust and debris causing a deep freeze over the earth will. This would be like the Ice Age, although this time, we would be the dinosaurs!

However, a new supercomputer at Los Alamos National Lab running 32,000 processors has been able to demonstrate our ability to explode a 1 megaton nuke near the asteroid on a trajectory with Earth and literally blow it to smithereens. 

The shock wave from blast would smash the composite rocks of the asteroid against each other, and this would shatter them, and disrupt the pending destruction here on Earth. 

All this talk about destroying Asteroids makes me remember back to when I was a kid and used to play this Atari game called Missile Command, where we would shoot down thermonuclear missiles--they could've been asteroids for all we knew--before they hit us.

However, in the game, you eventually missed--and your base stations and ability to shoot were destroyed after being overcome by the number of incoming missiles--that was certainly a bummer, even though the game was fun especially with friends. 

I am relieved to see the new simulations and projections that indicate that given enough warning, we have the ability to take down an incoming asteroid.

Life imitating art--I certainly hope Los Alamos's new calculations are right and that if and when the time comes, we can get a very good shot at it!

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One Hand Washes The Other

This week the House overwhelming approved an notable ethics reform package to ban insider trading on the hill and in the executive branch. (Washington Post

However, ethics and conflict of interest in government decision-making is something that affects politicians and civil servants alike.

Two specific areas come to mind, including employment decisions and acquisitions awards, where there is probably no greater area of public trust. 

Because personnel and contracting decisions affect livelihoods and pocketbooks, they are ripe for corruption and undue influence, favors, and other mitigating factors such as preference or tit for tat arrangements. 

To safeguard these actions by public officials, the Federal government has set out rules that govern personnel practices and acquisitions.  

On the personnel side, there is an exemplary set of rules commonly referred to as the " Prohibited Personnel Practices" (Title 5 U.S.C. 2302(b)).

For example, they set out rules against such things as: 

- Discrimination against employees or applicants and even for off duty conduct

- Preference in personnel decisions

- Soliciting or considering recommendations not based on personal knowledge

- Retaliation against whistleblowers or those filing appeals

- Coercion of political activity

Similarly, there are laws in government that govern federal acquisitions such as the Federal Acquisitions Regulations.

Included in this are are specific rules that mandate ethics and integrity in procurements, and these for example bar activities such as:

- Conflicts of interest in making acquisition decisions

- Soliciting and accepting gifts

- Seeking employment with a bidder

- Disclosure of protected information

Of course, these guidelines are only as good as those following them. When these rules are bypassed with winks, excuses, or even outright deceit, the system and the ethical principles embodied in them are doomed by backroom politics. 

As the same time, the specifics of the rules and regulations, and the interpretations of these to each situation is critical, and officials should regularly consult with their ethics officers and legal counsel to ensure that they are not only doing the right thing, but doing things right. 

The Office of Inspector General (OIG) for each department and agency plays a vital role in ensuring that officials are managing in such as way as to avoid fraud, waste, and abuse, and the OIG can usually be contacted both by phone or email and is available to assist the public in investigations, inspections, and evaluations. 

To ensure the integrity of government at the highest level, the rule-makers (Legislative Branch), the implementers (Executive Branch ), and the interpreters (Judicial Branch) are all involved in ensuring the ethical foundations of our government.  

On the ground, day-to-day, senior executives, human resource and procurement officials, ethics and legal officers, internal affairs and the OIG play important roles in guiding the process and hopefully weeding out the "bad apples."

However, when people involved are lax, derelict, or intentionally overlook corruption and endemic bad behavior as part of a one hand washes the other culture, everyone loses in terms of not only the smooth and efficient running government, but in the underlying principles of integrity for which it stands. 

(Source Photo: here with attribution to "Brain Malfunction")

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February 10, 2012

Speak Up or Shut Up

We've all been there--organizations that are run by the king or queen and their proverbial gang of 6 or 7 or 8 or 9.

These are the organizations that are dominated by powerful, but narcissistic leadership (notice I do not call them leaders--because they are not). 

According to Forbes, (11 January 2012) in an article entitled Why Narcissistic CEOs Kill Their Companies, in these organizations, the c-suite is dominated by those showing four narcissistic personality traits:

- Exploitative--They are in charge and everyone else had better respect--or better yet worship--them. Typically they are surrounded by "yes men" and eager beavers, ready to please at just about all costs. 

- Authoritarian--They insist on "being the center of attention," they always know better, are always right even in the face of evidence to the contrary, and with their people, it's their way or the highway. 

- Arrogant--They are full of themselves and usually something else :-) and believe they are superior and therefore entitled to their positions of power and stature.

- Self-Absorbed--They admire and and are preoccupied with themselves, and not focused on what's ultimately good for the organization, the mission, and its people. 

In such organizations, and with such pitiful leadership, generally we find cultures of fear and what Harvard Business Review (January-February 2012) says are organizations where people "are afraid to speak honestly."

In these dysfunctional organizations with inept leadership, the workforce is stunted--they cannot genuinely contribute or grow and where organizational candor, trust, and collaboration is low, organizational performance is predictably poor.

HBR suggests that greater candor and sharing is possible by "breaking meetings into smaller groups," assigning people to "notice and speak up when something is being left unsaid," and to "teach 'caring-criticism'"--where input is provided constructively and not personally attacking and where honest feedback is viewed as "generous, rather than critical."

I think these suggestions may help organizations that are fundamentally well-run by caring and professional leaders, but when narcissists and power mongers rule the day, then the culture is not speak up, but rather shut up. 

One of the things that I have been fortunate to experience and learn is that diplomacy from the top-down goes a long way in creating a professional and productive work culture. 

When people are given respect and the freedom to speak up constructively, when they can work in true-teaming environments, and when relationships matter more than winning the day, then the workforce and all the individuals therein have the opportunity to grow to their potential. In speak up organizations, people can voice their opinions, provide valuable input, and contribute to the mission--both the people and the organization thrive. 

In contrast, when the workplace is shut up, because of narcissistic and poor leadership, the workforce is essentially shut down--they are in essence muzzled in speech and ultimately in deed. These organizations choke off their own talent and lifeblood, while their head swells from the arrogance and power at the top.

Diplomacy is a skill not only in international relations, but in life and in the workplace, and diplomatic leaders are not narcissists trying to wield and hold power, but rather polished and professional leaders who foster a culture of speak up and team up--they are ready to take their organizations and people to new levels of productivity, growth, and meaning.

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