Starbucks - BYOF

Okay, this was the second week in a row at Starbucks that I've seen people BYOF.

BYOF = Bring Your Own Food.

This gentleman relaxing on a Sunday has brought his ziplock bag and with some nice looking pound cake at that.

Message to Starbucks...either your food is really bad, overpriced, or perhaps a little of both. 

You pride yourself on your coffee and everyone pays a premium for it, but you are slacking on the food side of the coffeehouse. 

Seems like a big opportunity--fix your food (finally!) and make gazillions of dollars more off the addicted masses that flock to your coffee havens. 

My consulting fee...we can discuss. ;-)

(Source Photo: Andy Blumenthal)

Starbucks - BYOF

Two Lost Children

Often we hear about lost children with everything from Amber Alerts to our phones and billboards to advertisements on local TV and even on milk cartons--and it is completely frightening. 

Rarely though do we come into contact with lost children...but yesterday it happened to us. 

We were taking a nice quiet walk around the neighborhood, but something was different this time. 

I see 2 children running down the block, and as they get closer, I see they are not playing, but running scared. 

The taller, older girl is ahead of a smaller boy. 

As the girl is within speaking distance, her whole face breaks into tears and she starts sobbing loudly.

Not knowing if they were in some imminent danger, I asked quickly what was wrong and were they in danger. 

By now the little boy has caught up with his sister and they--taking turns--saying they are lost. 

We start asking more questions.

Are you from around here?  No, they are visiting from NY. 

What is the address of where they are staying?  Don't know. 

What the name of the people they are staying at?  Don't know. 

Where are their parents?  Don't know--they told them to go out and run around the (strange) neighborhood.

How old are they? The girl is 7 and the boy is just 4.

We told these 2 little kids not to worry that we would help them find their way back and that we wouldn't leave them until we did. 

Immediately, we headed back from where they had come from to backtrack and find their parents. 

The boy and girl took turns running ahead, crying, afraid they were not going to find the house they came from and saying the streets here are so curvy unlike the square blocks where they are from in NY. 

As we kept going around, I started to get leg pain, as I am still on a cane myself from recent surgery, and we were rushing to find their home in the midday Summer sun.

We made it down a long block, looking this way and that with the kids--turned the corner...then again the same thing...down another block...although we try to calm them, as we kept going, the kids get more panicky that they were just completely lost. 

Finally, thank G-d, a lady in the distance...the kids start running...they recognize her immediately...it's their mother. 

The lady sees us behind them bringing them home to her...she picks up the little girl who makes it to her first...so glad to have her kids back.

She waves to us...a quick sort of thanks--and turns and walks away.

That was it...she didn't say a word and was gone before we even caught up. 

The kids were really sweet--they were also fortunate--and I hope they are okay and never have to experience anything like that again. 

(Source Photo: Andy Blumenthal)

Two Lost Children

Service From Yourself

I was so proud this week to see some true customer service excellence from a colleague. 

Someone had run out of toner and they had put in a help desk ticket to get it replaced.  

In the meantime, there was a large order of toner on order, but it was still a day or two out from delivery.

So my colleague responsible for this area took his own toner out of his printer and gave it to the person who was out. 

I got a wonderful email thanking us for the unbelievable customer service. 

Honestly, there are other printers that the person could have used in the meantime, but this person went above and beyond to keep the customer working and happy. 

Great lesson in customer service and exemplary behavior here. ;-)

(Source Photo: Andy Blumenthal)

Service From Yourself

Let It Be

I remember as a kid, when I was around 10 years old, we moved, and I had to change schools, and there was an adjustment period. 

My father used to tell me a joke in the morning before school about these two grandmothers kibbitzing.

And one tells the other about how her grandson hates going to school. 

She goes on to say, "The students hate him, the teachers hate, it's just horrible."

The other grandmother replies, "Well then, why doesn't he just tell the principal?"

The first grandmother answers, "He is the principal!"

So this was a lesson to me about how no one has it so perfect in life--whether you're the kid, teacher, or even the principal, everyone has their challenges (and they may actually not look all that differently in the larger context of things). 

Basically, in life we must work to make things better where we can, but also have to accept the things we cannot change (and thank G-d, people are pretty adaptable, expecially given some time). 

While, we can try to divine the future by asking "What's going to be?"

Generally speaking, we can't fully know the answers in life before we even have the questions.

We've got to take it as it come, where we can--do our best to make a tangible, positive difference in the world--and with the rest, "let it be."

(Source Photo: Andy Blumenthal)

Let It Be

Western Wall 1000

About 20 years ago, we took on a little family activity to put together this 1000 piece puzzle of the Western Wall ("The Kotel") in Jerusalem. 

We all sat around the dining room table in my parent's house working to put the puzzle together. 

It was a pretty tough puzzle, since the pieces of a large part of the puzzle, The Wall, looked so similar.

But it was something we all rallied around, had fun with, and figured out as a family. 

The only problem we couldn't readily solve, came down to the last piece of the puzzle, and almost smack center--it was missing. 

A 1000 piece puzzle with only 999 pieces. 

My dad, ever the innovative one, took out a marker and colored in the missing piece.

He framed the picture of the holy Kotel and hung it in their living room.

I was amazed that he took such great pride in the puzzle we worked on, since it was imperfect.

But it taught me that while nothing in life is perfect, it is our bonding together in love that creates a type of spiritual perfection. 

It was also interesting to me that like Jews now-a-days put little pieces of paper ("Kvitels") with their deepest prayers into the crevices of the Western Wall, my dad put the families last piece into the representative puzzle picture of it. 

Finally, the Western Wall is itself just a piece of the destroyed (twice) holy Temple ("Beit Hamikdash") that stood in Jerusalem, and one day hopefully it will be rebuilt with all the pieces through the loving bonding of the people that yearn for that special connection to the Almighty again. 

(Source Photo: Andy Blumenthal)

Western Wall 1000

Outrunning The Needle

This nice gentlemen who works in the medical profession was telling me a funny story today.

He grew up amidst a collection of small villages in El Salvador.

The person who gave the vaccinations to the children used to go to the school to administer the medicine to them.

When the kids saw him coming, they would run out of the school, through the school yard, over the fence, and all the way home to try to avoid the shot.

He also said that the school personnel would chase them to their home to bring them back…one way or another, they were getting the dreaded needle. 

It reminded me of when I was a little kid in the pediatrician's office, and the doctor was pulling out a long needle to give me a shot, and I hopped off the table, and ran for my life. 

I ran out of her office, past the nurse's station, and into the welcoming arms of the patient reception area.

But the doctor and nurse caught up to me as well and brought me back for my shot too.

It sort of reminds me of the saying, "You can run, but you can't hide."

In life, it really doesn't matter whether we want to do something or not.

When the time comes to face the challenges that await us all, even if you try to ignore it, avoid it, or run away from it…it will eventually catch up to you.

Maybe it's worth a run sometimes, if you can avoid an unnecessary fight, but if it is something you have to face, like your medicine, you might as well just stay and take the needle like a man/woman and get some cookies and ice cream afterwards. ;-)

(Source Photo: here with attribution to Dan4th Nicholas)

Outrunning The Needle

Knees Horror Story

So I'm at a new medical practioner, and he sees on my information sheet that I am scheduled to have some orthopedic surgery. 

He comes out of his office and sits down next to me, and he is rubbing his knees. 

He proceeds to tells me that he had knee replacement surgery about a decade ago. 

I'm watching him still rubbing his knees, and I say curiously, "So how did it go--were you happy with the results?"

He says, "I still have some soreness"--and I'm thinking, after all these years, yikes!

Then he goes on to tell me this horror story about his brother (I think it was) that had double knee replacement. 

But after the surgery, the knees got infected, and they had to remove the replacements and put in studs (like placeholders) until the infection cleared with antibiotics.

I suppose he couldn't walk around without knees, and I was wondering how long this guy must've been laid up. 

Anyway, once the infection was gone, they put in new replacements for him.

OMG, all in all, the guy had to have 8 surgeries!

Needless to say, this was not the orthopedic success story that I wanted or needed to hear. 

But I guess it's good to know what can happen (bli ayin hara)--in all the gory details. ;-)

(Source Photo: here with attribution to Isbye)

Knees Horror Story

How NOT To Interview For A Job

So I am at this place of business this evening, and I overhear someone trying to apply for a job.

Note, I feel bad for the guy who is looking for extra work, but the interview just is going all wrong. 

- Easy-Smeasy - He asks "What is the easiest part of the job?" Ugh, didn't sound exactly like he was looking for a challenge.

- Keep your head down - He exclaims, "And never do someone's else's job!" What about helping where the help is needed?

- Great facilities you got here - He ends with, "And when I work here, my kids are really going to love coming to use the facilities here all the time!" Not exactly, a what will I do for you strong ending. 

I didn't get to hear the whole interview dialogue, but this was enough to get the idea about some things not to do in an interview. 

The funny/sad thing was, I think this gentleman really thought that he was going to get the job after all. ;-)

(Source Photo: Andy Blumenthal)

How NOT To Interview For A Job

Crooked x 2

First, some beautiful flowers from Washington, D.C. 

Thought these were awesome, even though the gardner did a little bit of a crooked job here. 

And when it comes to crooked, I overheard a funny story in the locker room the other day.

These school students were talking about getting caught stealing something in a local store.

One says that he got spotted on the surveillance cameras and that they even have facial recognition now, but he's okay on that because he was wearing a cap. 

Another kid in the group says "why didn't you just tell them you didn't know you couldn't take it!" 

Some very sophisticated crooks we got here. ;-)

(Source Photo: Andy Blumenthal)

Crooked x 2

Bird Tries Again And Again

My daughter, Rebecca and I watched an amazing sight yesterday.

We sat on the beach before sunset to enjoy the ocean and sand without the crowds. 

It wasn't cold, but the wind was blowing somewhat strong toward the south.

There were four kite surfers enjoying the gusts and gliding over the water at enormous speeds, and curving this way and that. 

But this isn't what really got our attention.

Instead, it was this one little white bird...I don't know specifically the type, but if I had to guess I'd say it was a dove. 

The dove was flying not with the wind southernly, but against it to the north. 

In the heavy wind, it would sort of hold it's position for a little, and then try with all it's might to fly north.

But the wind was too strong, and it kept tiring and then literally nosediving--head first, straight down like off a cliff--into the water, bam!

We watched this and thought at first what is with this crazy bird--and laughed.

But over and over again this played out--I think we watched this for nearly an hour!

After each attempt, the bird would pick itself out of the ocean water again, fly back south a little seemingly to get some momentum--only to try again and end up on it's face in the water. 

Reflecting on this, the bird tried again and again to make headway, no matter how many times it fell flat on it's face.

I thought this is a good lesson in life--not to give up even when things seems difficult. 

If this little bird could do it--so could we--and eventually succeed at whatever we set our minds to. 

If the white little bird really was a dove--the symbol for peace--then what better story to keep trying until you succeed and make flight even against the strong wind. ;-)

(Source Photo: Andy Blumenthal)

Bird Tries Again And Again

A Little Alligator Mischief

I was bad...but it was all in good jest. ;-)

(Source Video: Selfie)

A Little Alligator Mischief

Which Part of "Men's Room" Don't You Understand?

So after my swim, I'm in the men's locker room. 

There are dozens of folks showering and changing. 

All of a sudden in strolls a lady.

First she walks one way through the locker room--looking up and down the aisles.

Then she walks the other way through again--glancing this way and that way. 

The men are looking at each other like what in G-d's name is she doing. 

Some of the men start yelling at her to get out (maybe the others are sort of glad she's there)!

She sort of nods at them, turns unapologetically and strolls back out. 

The men are bantering back and forth now--like what was that all about?  Is she nuts or something?

On the way out of the facility, I stop by the front desk and ask innocently, "Do you know that their is a women walking around the men's locker room?"

One supervisor goes, "Oh, that happens. The men do that too--going into the lady's locker room."

Oh really--is this a professional swim club or a Roman orgy?

The other supervisor, a little more reasonable here, says if someone can point her out, he'll have a talk with her. 

The kid behind the desk says, "Thanks for letting us know."

The funny thing is there is a sign in the locker room that prohibits photos and videos--but, I guess in-person viewing is permissible--good to know. ;-)

(Source Photo: Andy Blumenthal)

Which Part of "Men's Room" Don't You Understand?

Naked And Yelled At

So true story...I'm in the changing room at the pool.

There is a guy there, just a few feet away, naked. 

The pool supervisor comes over and says, "Hey, where's your brother?"

The guy says, "Why?"

The pool supervisor says, "He asked for a change in schedule, and I told him he can work on Mondays, and he's not here."

The guy annoyed, says, "I'll tell him."

The pool supervisor, shakes his head, and walks away. 

The guy turns to me and says, "You know this is the only job where your boss can come up to you when you're stark naked and start yelling at you!"

I say, "Yeah, and you can't even say it's sexual harassment."  ;-)

(Source Photo: Andy Blumenthal)

Naked And Yelled At

Newspaper, Identity Thief

So, true story.

I know identify theft is a serious matter, but really...

I'm heading out of the driveway and I see the newpaper delivery guy just pulling up.

He's running a little late, but I figure I can still get the paper in time for morning reading on the Metro. 

I walk over to him and ask if I can get the Journal that he's deliverying to me.

He says, "No, I only deliver the Wall Street Journal and the Post."

I say, "Yeah, the Wall Street Journal, can I get it, since you're running a little late this morning."

He says. "I'm never late!"--actually, he is and sometimes doesn't deliver at all (the other week, I got 3 papers in one day). 

I say, "OK, but I can take it from here."

He says, "No, I only deliver to the door."

I say, "But I'm right here."

He says, "How do I know you are who you say you are?"

I say, "I am, and thank G-d, I really don't need to steal a $2 newspaper from you, Sir."

He says, "Okay, but I'll need to see an id!"

I say, "Are you serious?"

He says, "Yeah," pulling back to safety the pile of newspapers he is holding is his arms. 

Reluctantly, I flip open my wallet and flash my license to him.

Not good enough...he insists I take it out so he can read it. 

I finally got the paper, but we wasted what seemed like 5 minutes between the negotiation and proof of identity exercise. 

Don't get me wrong, I appreciate his diligence, but I think this type of scrutiny over access and identity would be better placed squarely on our cyber assets--somewhere where we really need them! ;-)

(Source Photo: Andy Blumenthal)

Newspaper, Identity Thief

Andy Blumenthal With Harry Basil From The Laugh Factory

So Harry Basil was great at The Laugh Factory.

His costumes, impersonations, and audience involvement in his act was well done. 

In the course of about half an hour, Harry spanned the gamut from Arnold Schwarzenegger to Leonardo DiCaprio, Eminem to Michael Jackson, and from Batman to Superman.  

He was very animated and played with the people in the audience--so quick, spontaneous, and always in control. 

This morning, I took this photo with Harry Basil at Starbucks. 

As we started to walk away down the hall, my wife (who is wont not to take the greatest photos) says "Oh, I don't think the picture came out, it was too close."

And as we were going to start bickering, it was so funny...Harry pops up right behind us, and goes "Was it too close--let's take it again."

Another thing that happened that was interesting at The Laugh Factory, was when we were about to be seated, I said sincerely to the host "How are you doing this evening? Happy holidays!"  

He goes to me, "No one ever asks me that. You know what? I'm going to give you seats right up by the front," and he did. 

It was a lesson for all of us about talking and treating people nicely--what goes around, comes around. ;-)

Andy Blumenthal With Harry Basil From The Laugh Factory

Radiating Goodness

So I met two amazing people today. 

The first was a lady with Multiple Sclerosis (MS).  

She told me her story about how it was her 30-year anniversary this year. And she said she had been diagnosed with MS only one year after her wedding. 

She almost cried when she told me that her husband had stayed with her all these years she was sick. 

First, she had a nurse at home to care for her, and then when the demands were too much, she got into the nursing home and has been there since May, which she said wasn't a long time and that it was good there. 

Talking with her, I was amazed at how good an attitude she had for someone that had suffered so much and for so long. She was also an incredibly nice person and said how lovely some of the other patients looked today and that they should eat something to keep up their strength. This lady was truly inspiring.

The second lady I met was a private nurse for one of the elderly patients in the home. 

She sat at lunch between the old lady she took care of and the other woman with MS. 

Yet even though she was privately paid by the elderly lady, I was amazed that when she wasn't caring for the old lady, she took the time and effort to care for the MS lady, whom she otherwise had nothing to do with. 

In fact, she was alternating in feeding one and then the other. Also, making conversation with everyone else at the table asking how they were, taking pictures with her iPad mini (she found a place that sells them for only $79!) and saying how happy her patient was looking today and making her smile (even though the patient seemed unable to even speak). 

It was truly amazing to see the caretaker generally caring for others, not just for the money or because it was her job, but rather because she could help and really wanted to.

I'll tell you, there are still good people out there--some almost angels. And when you find them, it is a miraculous experience. You can almost see G-d in them. Like the physical world is just an illusion, but these eternal souls are what's real--radiating goodness to every soul they touch. ;-)

(Source Photo: Andy Blumenthal)

Radiating Goodness

Let's Switch Locker Rooms

This was one for the books...

They put up a sign at the pool: "Locker rooms will be switched."

I asked the attendant, sort of rhetorically, "What do they mean switched?"

He says, "You know, the men will use the women's locker room, and the women will use the men's locker room!"

I looked and him, and asked innocently, "Do they have urinals in theirs?"

He goes, "No."

Then I continue and ask, "Do they need the urinals in ours?"

He answers, "No!"

So I ask, "Why in G-d's name are you switching the locker rooms?"

The attendant says, "You know, I don't really know, but we do it every year."

Uh, what's up with that! ;-)

(Source Photo: Andy Blumenthal)

Let's Switch Locker Rooms

Smellicious

This past week in the office we had an etiquette offense. 

Someone had some lunch that was smell-eeeee!

The whole suite was reeking from it.

First one person runs up to me as I enter the suite and says, "Did you smell it?"

Just getting over a cold, I say innocently, "Smell what?"

Then as I head down the hall, even the sniffles doesn't protect me from whatever's been cooking in lunch-land.

Ick--it's like a combination of day old leftovers that have been warmed over with a foul fishy smell combusting the whole work area. 

Next, I see one guy running around the cubicles with a air freshener--spraying and spraying--everywhere. 

Followed by a lady, with a similar aerosol, sticking her head in the offices and giving a spritz or two or three. 

Colleagues were gathering to discuss the stink and venture guesses as to who the culprit was that would invoke such horror in the office. 

Jokes and mild-mannered innuendoes followed to sort of lighten the mood of the folks that had been working extra hard the last few months. 

The stick stunk for almost 24-hours, but despite the bad smell in the air, the gregarious mood made up for it--as it was just another event we could bond around--the smell, the sights of the people running around with air fresheners, and the good-natured ridicule on who would offend and break the professional code of conduct--and leave everyone gasping for breath. ;-)

(Source Photo: Andy Blumenthal)

Smellicious

Two Pictures From DC Today

These were two photos that I took downtown today. 

Both photos represent contrasts of the reality with life in the city. 

The first was a car junked-up and sitting on the sidewalk. It was quite out of place in front of the neat rowhouses and otherwise nicely manicured street. 

The second was the "free samples" tray of delicious Pumpkin Munchkins at Dunkin' Donuts with all the samples gone--empty--nothing there. 

Perhaps, if we put these together in a storyline then it's simple...someone wrecked their car, put grafitti all over it in some sort of artistic or social statement, made their way over to DD and in their anxiety ate up all the free munchkins, and left only a short while later to get over to the car dealship to look for a new set of wheels. 

That's a pretty full day even in Washington, D.C. ;-)

(Source Photos: Andy Blumenthal)

Two Pictures From DC Today

When GPS Takes You Down The Wrong Path

Mashable is reporting that a team of university students from University of Texas at Austin were able to spoof the GPS receivers on an $80 million yacht with false signals and make it veer off course without anyone even noticing!

I remember a couple of years ago, I was heading to an offsite meeting for work. 

It was planned for a location that I wasn't extremely familiar with.

Of course, I turned on my GPS device in the car and set the destination.

It was a cold snowy day--the roads were iced--and it was already treacherous driving. 

But I followed the GPS directions to a T.

I ended up in someone's backyard--at a dead end--practically in the middle of a cornfield. 

I'm thinking to myself Crap!--what type of crazy GPS is this? 

Thank G-d, I had my smartphone in my pocket and I opened up the GPS app on it and set the destination again. 

Sure enough, it takes me off and running to the meeting location--about 10 minutes away!

Some things I learnt:

1) OMG, we are so very dependent on our technology; with technology gone wrong, I was stuck in nowhere land USA; with it right--I got out of there and to the correct location and thank G-d. 

2) GPS is a capability that is critical for everything from getting us to where we need to go to getting our missiles to hit on target. Take away or mess with our GPS and we end up missing the mark--potentially big time and with devastating consequences. 

3) Always have a backup, plan B. One GPS can be wrong as in this case, while the other GPS was correct. Redundancy and contingency planning is a must have, period. 

4) When you're heading down the wrong road (or you're off course in international waters), man up and admit it and make a course correction. You don't win any brownie points for continuing to drive into the cornfields. ;-)

(Source Photo: Andy Blumenthal)

When GPS Takes You Down The Wrong Path