Breaking The Paradigm

So a colleague has this sticker (with a do not image) on their computer that says:

"But we've always done it that way."

They told me a funny story about the lady that made the ham with the head and tail ends always cut off.

One day, her daughter asked, "Why mom do you make the ham with the head and tail ends always cut off?"

The mother answers and says because "My mother always made it that way!"

So they went to her mother and ask the question and they get the same answer again.

Finally, they went to her great grandmother and ask, "Why do you always make the ham with the head and tail ends cut off?"

And the old lady takes a breath, pauses, and says, "Because, we didn't have a pan big enough to fit the whole ham!"

Just thought this was a great lesson on critical thinking and also on "asking why."

Change can be brought about by questioning underlying assumptions and historical ways of doing things and bringing an open mind and fresh light to it. ;-)

(Source Photo: Andy Blumenthal)

Breaking The Paradigm

Calling An ELMO

So this is an interesting meeting facilitation technique. 

Sometimes people get carried away in meetings either as broken records, spinning wheels, naysayers, or ever with verbal attacks.

In these case, either the facilitator or any of the other participants, can have permission to "call an ELMO."

What that stands for is:

Enough,
Let's
Move 
On

When someone at the meeting calls an ELMO the meeting is redirected and focused back to the agenda and meeting objectives.

There are also times, you need a "parking lot" for good ideas that are a little offtrack or for sidebars that you want to come back to later.

At other times, you just need to say, "Let's take it offline."

Focused meetings should generate ideas (brainstorm), exchange points of view, surface problems, discuss issues, and make decisions. 

A good meeting leaves people feeling energized, valued, informed, and productive. ;-)

(Source Photo: Andy Blumenthal)

Calling An ELMO

Don't Worry--Be Happy!

Happy Friday everyone!

Yesterday, someone gave me a couple of these bright yellow smileys--one on the back of each of my hands. 

I was going around waving these happy faces all day.  

Of course, sitting in meetings was a little weird with these on, but then again, maybe that is part of setting a colorful and happy tone. 

It's funny how a little smile sticker can make the whole world seem right again. 

Maybe we can learn to live life, love life, and make the most of every single day. 

(Source Photo: Andy Blumenthal)

Don't Worry--Be Happy!

Chief Critic

So we all know these type of people that love to criticize and bully.  

They are the critics in chief. 

You have to wonder what their own value-add is.

While other people are doing the work, the chief critic is saying everything is terrible, horrible, tragic, almost the end of the universe as we all know it. 

Yes, there is nothing wrong with well-intentioned and constructive criticism, especially by a supervisor or people sincerely trying to help.

But then there are just those who just look to find something--anything--to fault others, almost as if they are bigger if others are smaller!

This is no good. 

That is no good. 

I would do it this way. 

You need to do it that way. 

It's almost like a hobby, but it comes with plenty of nastygrams and miserable monologues. 

If only you would do X!

How come you didn't do Y?

Next time make sure you do Z!!!

OMG, yes we are not perfect angels, but most of us try to work smart, do good, contribute, and get positive results!

Even failure is acceptable if everyone gave it their best effort and it leads to learning and growth. 

Maybe the people on the sidelines who are yelling at the players need to get off the bench and actually worry about what they need to be doing, and doing it, instead of criticizing those in the trenches. 

Teamwork means we succeed or fail together!

Non-attribution is about not getting personal and blaming others, especially when they are working their butts off. 

Rather, roll up your sleeves everyone and get in the trenches and start pulling your own weight instead of putting down and making fun of the others. 

(Source Photo: Andy Blumenthal)

Chief Critic

Getting To Know You

So we recently took on a new function at work.

With that came a new group of employees.

Today, we had a wonderful breakfast as a meet and greet for everyone to get to know each other.

There was a tremendous spread of food laid out everything from bagels and smear, granola and yogurt, free fruit and vegetable salad, donut and muffins, and more.

There was enough food to feed a small army.

Aside from the group joining us, we had people come from other departments that support the process they are involved in--so folks from finance, legal, and even the front office.

The new lead assigned for the group that came over even gave out envelopes to thank their new team and 2 big boxes of gourmet coffee for them to share.

How nice this all was done and the investment that was made to bring the new team on board was really amazing to me.

I saw all the goodwill that was being built up from this event and the niceties put into it to recognize the people and make everyone comfortable together as a team.

I learned that an investment upfront like this in people and function can have tremendous benefits downstream in building a team and performing services that everyone can be proud of who is apart of this.

Invest not only in things, but also most importantly in people and relationships! ;-)

(Source Photo: Andy Blumenthal)

Getting To Know You

Helmet Head

So happy Friday funday. 

We work hard during the week, right.

Today in the office, we replaced some old metal clunker garbage cans with some new clean plastic ones. 

The old ones, every time you threw a bottle or anything hard out, it made a crazy loud banging noise disrupting everyone. 

I started to joke with my colleagues that the dirty, heavy old cans were more useful as a helmet in case of emergency evacuation of something. 

So today the old metal junk cans got a happy face helmet head and a prestigious place next to the office plants.

Everyone had a good hearty laugh!

Honestly, it's wonderful to be incredibly productive and accomplish a lot for the people, the mission, and all the stakeholders, and at the same time know how to have some fun and make people happy. 

Good for morale and good for teamwork!  ;-)

(Source Photo: Andy Blumenthal)

Helmet Head

Not So Indispensable

So I heard a story from a friend and colleague that I thought was important. 

It was about someone in their organization that was being fired. 

The person who was going to be let go went up the chain to complain and said "if I am fired then everything in my subject area is going to fall apart and it will be disastrous to the organization.

The person in charge responded and said, "Listen, even if I were fired, things wouldn't fall apart; within 2 weeks no one would even remember that I worked here!"

Wow, that is a powerful lesson said that way. 

No one is so indispensable.

Everyone is replaceable.

Even the very top people!

The other important thing they said was:

"Don't think all people are in it to advance the organization; many are in it to help themselves first! Everyone is talking about their salary!  Their stock options!  Their bonuses!"

I guess it's not completely surprising right.  People do have to look after themselves and their families. But I suppose when you hear it so matter of factly, it sort of really makes you think about the functioning of our companies, agencies, and society.

How much are we getting from people for our organizations and missions vs. how much are people trying to "milk" the system for their benefit?

In the end, (almost) no one is irreplaceable on the job--except maybe a Steve Jobs-type--someone who is truly a one in a million leader. 

And if we see people aren't contributing their fair share and are taking more than they are giving or they are real jerks and hurting others--then why the heck are they still in place? ;-)

(Source Photo: Andy Blumenthal)

Not So Indispensable

It Rises To The Top

So one of my friends who is dealing with some bad people in his work told me about his situation using a very interesting descriptive phrase:

"Cream may float to the top, but other things float too!"

Ah yes, in many cases the best ("the cream") climbs/rises to the top of the corporate ladder and extraordinary people are recognized with positions of leadership and influence to progress things. 

But in other cases, some really bad people (i.e. the sh*t) floats to the top based on lies and baloney promises and payback, malevolent power grabs, undermining of the competition, cronyism, or plain old corruption in the leadership suite. 

Yes, both the cream and the crap float to the top.

It is important to recognize who is who, and what is what. 

Not everyone who occupies the corner office belongs there. 

In some cases, they should never even be allowed in the building. 

In the end, you gotta believe that the stars shine, and the sh*t stinks and that's how you know who is at the top when. ;-)

(Source Photo: Andy Blumenthal)

It Rises To The Top

Change Everybody Loves To Hate

I thought this saying from a colleague was really astute.

"Everybody hates the status quo 

but nobody wants to change."

How's that for a conundrum. 

The question is are we more unhappy with the dysfunctional way things are or are we more afraid to make the necessary changes in our life?

I think that when the pain and dysfunction of the status quo are greater than the fear and inconvenience of changing, only then will people quite resisting and adapt to the new reality. 

Welcome to change!  ;-)

(Source Graphic: Andy Blumenthal)

Change Everybody Loves To Hate

The View From Upfront and Behind

Thought this was a smart saying from a colleague:

"If you ain't the lead dog, the view doesn't change."

What the dogs upfront and those behind them see are quite a different view. 

It's important for the lead dogs to guide the other dogs in a good direction and stay clear from obstacles. 

We may not all see the same thing, but whatever our viewpoints are, we all have to work together and pull our hardest towards progress. 

It's a race to the finish--and finish strong and together we all must. ;-)

(Source Photo: here with attribution to Natalia Kollegova)

The View From Upfront and Behind

Anything Is Possible

So you're all aware of the 3 legs of project management:

- Cost

- Schedule

- Scope

I remember learning the adage that if you change any one of these then there is an impact on the others. 

For example, if you "crash" the timeline on a project to finish more quickly, then you either need more money or you need to reduce the scope. 

Similarly, if you want to cut costs on the project then you may have to extend the timeline or scale back on the requirements. 

Recently, I heard someone says the following:

"We can do anything with enough time and resources."

And when I thought about this, it's true enough.

If you provide more money and time for a project then, of course, you can do more in terms of the scope of the project.

Pour enough bucks and time into something and conceptually, we really can do anything. 

Technically, we can do the proverbial "anything," but that's only if the politics and infighting don't get in the way of progress. ;-)

(Source Photo: Andy Blumenthal)

Anything Is Possible

The Folly of Bullies

So there is an issue with people not treating other people with respect and dignity in life and at work.

Today again, the Wall Street Journal reported that "Companies Wake Up To The Problem of Bullies at Work."

This is leading some organizations to issue "Codes of Civility" for people to act like mensches and treat each other nicely. 

Adults are just so like children--with work bullies not all that different from schoolyard bullies.

Why do people need to elevate themselves on the backs of others? 

Isn't it better to join hands and work together as brothers for the betterment of all.

Bullying anyone at work or at home doesn't benefit anyone, including the bully!

I read today in Psalms 37: 35-36:

"I have seen the wicked in great power and spreading himself like a green tree. Yet he passed away, and behold, he was not; I sought him, but he could not be found.  

[But] Mark the perfect man, and behold the upright for the end of that man is peace."

How can people forget that the true "big boss" is G-d Almighty in Heaven.

And He judges us for a good or not so good end. 

We are all just flesh and blood and we all answer to the One That Was, Is, and Will Always Be!

Isn't it obvious that we're here to learn to act with lovingkindness to one another.

All are imperfect, but treating each other well is how we get closer to G-dly perfection. ;-)

(Source Photo: Andy Blumenthal)

The Folly of Bullies

Reading Your Emails

So you know you typically get a message when you log on your computer at work that there is "no expectation of privacy."

Meaning...you're on the corporate network and so remember that you can be monitored. 

Well we all read that warning and sort of know it by heart.

But do you really think that someone is watching you.

Well be assured that they are!

Talking to one of my colleagues and friends recently and this is what happened.

He had to fire one of his senior guys. 

And I asked him why?

He said:

"Because he was dead wood."

I asked what he meant as this was a senior person in the organization that was being let go.

So he said:

"Well I read the last few days of his emails on his account and he was doing absolutely nothing!"

And I was like hmm, that's amazing that you actually go into his account and read his stuff.

Yeah, I know it's not really his employees--the guy is at work--but still it's his email account that he uses, seriously.

So it's not just some corporate spooks sitting in the bowls of the building in a darkened security operations center behind a lot of cool looking screens monitoring your accounts for suspicious activity.

It's your management too that can logon and see and read your stuff, whenever.

So this guy that was fired wasn't just dead wood, he was actually dead meat. 

"Smile you're on camera" in more ways then one.

So if you decide to write some juicy emails today or save some salacious files on "your" computer or on the network, the expectation surely is that they are being read--you can take that to your privacy bank. ;-)

(Source Photo: Andy Blumenthal)

Reading Your Emails

Party With Cookies Like It's The End Of The Fiscal Year

It's funny, today the last business day of the fiscal year...

That means that this time of year is a lot of stress on a lot of people.

So what do they do?

Well, while a lot of people are reaching for the do-re-mi ($$$) to earn and to spend before the books close, others are reaching for the plain old (cookie) dough. 

This week for example, there was a big cookie party!

So much stress, so little time.

That seems to translate into cookie days, and carbohydrate weeks. 

This isn't just the end of the fiscal year, but a potentially fatty, dangerous time too. 

The timing is also weird because of the juxtaposition to Yom Kippur tomorrow which is a fasting day with NO food or water for 25 hours.

Better eat some more cookies now (or not). ;-)

(Source Photo: Andy Blumenthal)

Party With Cookies Like It's The End Of The Fiscal Year

The CEO and The Janitor

Wow, I heard a powerful story from a colleague that I wanted to share.

The colleague's father was a industrial psychologist and he would go into some relatively big organizations to improve the functioning and culture. 

One of the things that he would do is get the CEO and the janitor in the same room together. 

And he would say:

"Both of you have vital jobs in the organization and you need to appreciate each other!"

At this point, the CEO and the janitor would be looking around the room super quizzically.

And the psychologist would to the janitor and say:

"The CEO's job is critical, because without the CEO, we wouldn't have the leadership and vision for the organization to be successful, and you wouldn't have a job and salary.

Then he'd turn to the CEO and  explain:

The Janitor's job is critical, because without the janitor, we wouldn't have a clean and functioning building and facilities for everyone to do their jobs and be successful, and you wouldn't be able to come to work ever day."

It's really amazing that despite all the fancy titles, corners offices, and rich compensation packages for some, really everyone in the organization is vital in their own way!

We need to remember that when we deal with others that they are human beings--in the image of G-d--and we need to treat all with the utmost dignity and respect for both who they are and what they contribute. ;-)

(Source Photo: Andy Blumenthal)

The CEO and The Janitor

Ever Feel Like You're Target Practice

Thought this was really spot on.

The knives get sharpened and readied. 

At some point, they come flying out of nowhere. 

Often, from all directions at the same time.  

When it rains, it pours. 

Some people latch on to the opportunity to try and make a kill. 

You do your best to duck this way and that and survive the onslaught.

Hopefully, you were adequately prepared. 

The big question is--can you hold unto your cheese? 

(Source Photo: Andy Blumenthal)

Ever Feel Like You're Target Practice

Dirty Laundry Usually Doesn't Get Aired

The way to fix problems is to first identify and acknowledge them.

Only then can you focus on them, commit to them, really address them, and make things better.

The BIG problem though is fear. 

Usually dirty laundry doesn't get so easily aired. 

Generally, people don't want trouble. 

"The nail that sticks up gets hammered down."

And who wants to be the one to get hammered flat and for of all things, doing the right thing?

We don't encourage transparency.

And we certainly don't reward transparency. 

As I once overheard:

"Uh, you better keep it in the family!"

So things get kept in the family, and the big burly husband is a drunkard bum and the wife is abused and the kids are abused, and the sh*t goes on. 

Shhh...

Open door policies, hotlines, and other mechanisms are helpful, but don't go far enough. 

Bosses need to ask point blank and with full and honest assurance of confidentiality and non-attribution or retribution:

"Tell me what's really going on here."

When there is smoke, there is fire, and where there is skunk stink, there is skunk.

The only way to know the truth and make a difference is to get to the truth.

In life, is anyone willing to "do the dirty" and finally get to clean? ;-)

(Source Photo: Andy Blumenthal)

Dirty Laundry Usually Doesn't Get Aired

REI Stupid Coupons

REI had a special online. 

You order $100 or more of stuff, and you get a $20 "member bonus" card. 

That sounded good, so I placed an order. 

So I get a message that I'll have the bonus card within 48 hours or I should check my spam folder. 

Not sure what should take 48 hours, but I end up getting the email with the $20 code the same day. 

Thinking I'd go and get something for the freebie, I head to the store today and find something perfectly for $20!

Wow--that's cool.

I wait on this long line with my wife...and we're checking out this new popcorn on the line called Halfpops, which looks like Half Poop, and what's the other half?  

After having lousy experiences with these B.S. coupons in the past, we are joking back and forth how there is less than a 50% chance that the coupon actually works today and we end up walking out with the product.

Sure enough, we get to the register and the cashier says, 

"Sorry. The coupon is not good for another 2 weeks!"

Bingo.  Well why they heck did you send me the coupon now and not make it good for another 2 weeks--why waste everyone's time here?

Also, what difference is it to REI to make me wait 2 weeks to use the member reward--I'm in the store now, so if they want to cross-sell me some stuff what difference does another couple of weeks make. 

You'd think the customer service at REI would say, "we apologize for the inconvenience" and process it now to make it a positive experience, but instead they actually told me to come back in 2 weeks and start all over AGAIN. 

Gee, thanks REI for the member bonus reward...you've really done so well with customer service for your members, NOT!  

I think REI is blinded by stupid policies and corporate bullsh*t so that they cannot take care of their customers and do what makes common sense. ;-)

(Source Photo: Andy Blumenthal)

REI Stupid Coupons

Killer Organizational Sharks

There are sharks out there. 

And it's not just in the oceans. 

There are plenty in your organizations. 

They make for lots of dysfunction and conflict. 

The organizational sharks see themselves as the bigger and more important fish in the sea. 

They look for weakness in others---they smell blood and when they do, they usually follow it to the kill!

These sharks are the types of people that attack their colleagues when they should be assisting them. 

Not only do they lack respect for others, but instead see them as the enemy and eat them as prey, when instead, they need to be chewing up the outside competition.

It's an attitude of us versus them misplaced within the organization, rather than external-facing. 

These organizational sharks could be in leadership positions, in which case, their attitudes filter down infecting the rest of their staffs. 

Instead of unity, cohesion, and working together to get the mission and job down, the sharks are selfishly worrying about and working to build their own power base. 

It's a dysfunctional culture that allows these sharks to exist and swarm in their organizational waters. 

Sharks for some reason fail to see that their boats are hitched to everyone else in the organization, and that all the organizational boats rise together or fill with polluted water and sink to the bottom.

As leaders, we need to focus and agree on supporting each other to achieve the success of all. 

Even sharks should learn to be nice and play together with all the other fish in the organizational sea. ;-)

(Source Photo: Andy Blumenthal)

Killer Organizational Sharks

Arguing The Negative

I thought this was an interesting sign this gentlemen had.

It says:

"Those who reject Jesus do so because of sin, not science or evidence."

Overall, religion is a matter of personal faith not to be argued, but rather when based to good, to be wholly respected. 

This argument though was basically saying, not to reject this particular tenet of faith of a major religion because there is "not science or evidence" from which to reject.

But usually, don't we look for science or evidence to accept or do something. 

In other words, the default usually is that if you want me to believe in something or somebody, prove to me why I should. 

It's a bad argument when you ask me to prove to you why you shouldn't believe in something. 

Very often this is the same argument people use in relationships and in organizations.

We do the same thing everyday or over and over again, and we often don't ask ourselves why we do it this way or believe this is a good way of doing something...we just do it. 

And in fact, when someone new comes in with "fresh eyes" and questions why we do it a certain way or have we considered another approach, we ask them to prove to us with "science or evidence" why their way is better, rather than reexamine our own ways and means.

I'm not in any way questioning here G-d or religion, but rather simply our approach to self-examination, introspection, and betterment.

Don't ask me to prove to you why you should reject something, but rather be prepared to defend your hypothesis. ;-)

(Source Photo: Andy Blumenthal)

Arguing The Negative