When In Doubt

I like this sign that I saw in a local place of business that buys and sells goods. 

"When in doubt--PASS!"

How many times are we faced with a challenging situation, and we are not quite sure what to do.

We hem and haw and go back and forth in our minds whether we should really do it?

But like my wife and I came to with decision-making in general a while ago, "If it isn't yes, then it's no."

When that little something inside is giving you pause, doubt, and holding you back...there is usually a very good reason. 

STOP yourself right there--listen to your gut and instinct.

If you don't, you'll pay the price afterwards for making a bad call that you knew deep down was a big no-no to begin with. ;-)

(Source Photo: Andy and Dossy Blumenthal)

When In Doubt

Don't Just Hire Another You

So the corporate cat is out of the bag...

The New York Times confirms that "more than 80% of employers worldwide named cultural fit as a top hiring priority," where cultural fit is a sugarcoated synonym for hiring others like themselves!

Your resume influences whether you get an interview, but then "chemistry"--personality ("not qualifications") takes over--"like you were on a date."

Often cited reasons for hiring someone:

- Someone you would enjoy "hanging out" with, and "developing close relationships with."

- Those with "shared experiences," alma maters, and pedigrees--including "hobbies, hometowns, and biographies...and even "those who played the same sport."

What about diversity?

Well apparently, it's still an "old boys network" out there, even though diversity has been found especially important for "jobs involving complex decisions and creativity,"  and so as not to become "overconfident, ignore vital information, and make poor (and even unethical) decisions."

No doubt, personality and values can also be important in getting along with others in the group--even a few jerks on the team, can create plenty of havoc, discord, and dysfunction. 

Maybe after meeting the knowledge, skills, and abilities (KSA) requirements, one of the litmus tests should be not whether the person is the same as us, but whether they are moral and decent human beings that can act appropriately with others.  

Not an easy thing to judge from some interviews, testing, or even reference checking--even when these are done well, there are still quite a number of hiring surprises that happen.

Or as they say about marriage, you don't really know the person until you wake up with them in the morning. 

There are also more extensive background checking that can help vet employees, such as in the Federal system, where many sensitive positions require an in-depth security clearance review process that looks at everything from criminal background, financial responsibility, psychological stability, national loyalties, and more. 

We need to know who we are dealing with, not intrusively, but responsibly for good hiring decisions. 

Honestly, you don't just want to hire the candidate that just looks good, like the pretty girl with no personality or a hideous disposition. 

To be clear, there should never be ANY hiring biases in the workplace--conscious or unconscious. 

Hiring mangers should make sure the person they are hiring is excellent in terms of the KSAs, has a broad set of terrific references, and can reasonably act like a mensch under a broad set of circumstances--the last one is the hardest one to ensure. ;-)

(Source Photo: Andy Blumenthal)

Don't Just Hire Another You

See The World Through The Eyes Of Others

It's not only important what we think, but also what and how others see things. 

One the things, the folks that work with me frequently hear from me is "Let me put myself in the other person's shoes for a moment, and give you feedback on that."

We are what we are and not as our customers are, and while we may strive for excellence in customer service, our customers may have completely different notions of what that means.

For example, I may think a 24-hour turnaround on something is pretty good given everything on our plate, but when I imagine myself in the customer's shoes for a moment, I may change that expectation to "We need to get this done by noon today (or sooner)!"

People are different, our experiences, our cultures, our context and the way we interpret things. 

So when it comes to work or family or even social issues, being compassionate often means seeing the world through someone else's eyes. 

There was an interesting article in the New York Times called "Imaging The Lives Of Others" by psychologist, Paul Bloom. 

While he notes the importance to "behold the universe through the eyes of another," he also says how difficult this really is. 

If you haven't done something, how can you really imagine what it was like, let alone know what it was like for someone else to experience it?

Without the access to the particular significant life experience, the duration, the controls (so you can't just say stop like in an experiment), perhaps a person can never fully know what it's like. 

For example, if you haven't been through a devastating war, can you truly know what it's like to be in a foxhole and have the bullets whooshing by your head and the tanks rumbling over it?

Yes, we can imagine, but that is probably a far cry!

Yet, to really empathize with others, do right by them, and to make good leadership decisions, we most certainly need to at least try to see and experience the world the way others do. 

Thinking about the over 805 million hungry people in the world today, it is much more impactful to imagine myself hungry and starving, then just to say the mere fact that these poor people exist.

We can probably never know someone's else pain and suffering the way they do, but through our own experiences, extrapolation from them, and our imagination, we can at least try to elevate ourselves for a purely self-centric universe of one that is of billions (under one G-d), and who need our understanding, compassion, support, and help. ;-)

(Source Photo: Andy Blumenthal)

See The World Through The Eyes Of Others

A 2-Year Campaign Cycle

So campaigning for the Presidential election, still quite some time off in November 2016, has already begun in earnest in Washington, D.C.

With roughly 600 days to the election, we are going to be spending a lot of time and money leading-up to this thing. 

Are you excited about all the lead up and electioneering?

The Chicago Tribune did an interesting comparison of the U.S. and U.K. in this regard.

In 2008, the U.S. spent $1.7 billion on the campaign (and you can be sure this number is continuing to go up, up, and away) versus roughly $33 million imposed on each major party in the U.K. and an election announced in April for May--one month! 

While you can argue that one month is too short for such a major decision for a country...do we really need 20+ months and billions in media advertising to communicate the candidates' points of view and to coalesce around our next President?

Perhaps spending more time actually accomplishing things for the country and it's people during a President's tenure would be a far better focus of our national attention and efforts than an near endless cheer of ra ra ra sis boom ba yay candidate!  ;-)

(Source Photo: Andy Blumenthal)

A 2-Year Campaign Cycle

Where Did I Put That Action Memo?

Lots of people desks seem to look like this.

(Not me though...compulsive neat freak and learned from IBM's "clean desk policy" early on in my career.)

In analyzing our fight against Islamic jihadists and terrorists, Daniel Henninger in the Wall Street Journal writes: 

"In all the photos published of al Qaeda, Islamic State or any other terror groups, have you ever seen them sitting at desks?"

Henninger points out the root of "Bureaucracy" is the French word "Bureau," which mean desk.

Hence, we in the West are stuck behind our desks, while the terrorists are actively working to destroy our freedom and way of life--smashing down doors and wielding AK47s and suicide vests!

We've got to stop hiding behind our piled-high desks, analysis-paralysis position papers, endless meetings, and political bickering, and actually do something concrete, meaningful, and strong--to not only deter, but destroy the enemy!

Fear of making a decision or nonsense claims that your still searching for that action memo is something that should get you uprooted from your messy desk with a boot up your a*s!

Wake up, wake up, wake up--enough ho hum, we need some leadership that is bold, patriotic, and heroic to protect what we value so dear.

Don't you think it's time to win this war for real?

(Source Photo: here with attribution to Shawn de Raaf)

Where Did I Put That Action Memo?

Lobbying Will Get You...Where?

In Washington, D.C., lobbying is a way of life. 

Just walking from the State Department to the Metro means you'll get accosted by somebody wanting action on some issue. 

I took this photo in action today of this guy obviously not in favor of the Keystone XL pipeline. 

He equates it with "Climate Chaos!"

He is holding a sign up to me and trying to hand me some literature.

Whether or not piping tar sands oil from Canada to the Gulf Coast is net good for the economy and national security or bad for the environment and global warming, is of course a matter of debate. 

But like all issues, there are two sides to everything--so prove your case!

Maybe the point to free speech is that everyone can not only have an opinion, but also express it and advocate for it. 

There can be open and amble discussion, vigorous debate, compromises, and ultimately a vote and decision--that hopefully gets us to the best course of action. 

Unlike countries run by dictators or religious fanatics who attempt to quell all opposition--where bloggers are flogged and jailed and authors and satirists are threatened and murdered--we try to make our best case and not condemn those who simply think different than us. 

In expressing ourselves here, someone may occasionally joke and say, "now don't chop my head off for saying this," but in other countries they really mean it! 

Tyrannical dictatorships and Jihadists terrorizing and imposing their will on the masses just won't cut it anymore. ;-)

(Source Photo: Andy Blumenthal)

Lobbying Will Get You...Where?

Give 'Em A Choice

This is a funny sign from Germany for exiting...you can go this way or that.

I guess that's a choice...even if they both take you to the same place.

It's like my dad said to me the other day, "Give 'em a choice: take it or leave it!"

It's true--we can choose--and if leave it, then we have another choice, "Walk away or run!" ;-)

(Source Photo: here with attribution to Martin Fisch)

Give 'Em A Choice

Living In Fuzzyland

There was a very good piece in the New York Times by Steven Kurutz called "The 'Kind of' 'Sort of' Era".

The point of which you can, kind of, figure out.

We sort of come across as if we don't know what we are talking about.

It drives us crazy when our kids seem to constantly use that sort of language. 

We tell them to cut it out, but they, kind of, don't listen.

So now the contagion has spread and adults (many of which are in powerful positions) have adapted this tentative language, and sort of feel better using it. 

Why?

Because either they really often dunno what the heck they are talking about or just want to score political points, and so it kind of makes sense.

What? you say--all the "Geenius" pundits, researchers, academics, government officials, big company bosses kind of don't know? 

Ah yeah--we often discuss ad nauseam, throw in a few numbers or spurious "facts" and then sort of just make our best "guesstimate."

Usually, it's kind of like our gut, intuition, whims, politics, or personal agendas drive our approach or decisions as much as anything else.

This is reflected in what is often sort of wishy-washy deliberations and back and forth "decision-making."

Most of the time the answers are obvious....

- Disease Management: Make an ebola quarantine. SAFEGUARD AMERICAN LIVES.

- Terrorism: Put "boots on the ground." INEVITABLE.

- National Security: Cut a bad deal with longtime enemies building dangerous weapons of mass destruction. RIDICULOUS.

- Economy: Balance the budget for our children.  BEFORE IT'S TOO LATE.

The list goes on and on...

Kurutz is right--we are uncertain about what we are saying and doing, and this is reflected in our "hedge-speak" and our one-foot-in tactics, getting us sort of nowhere as a country. 

I for one am fed up with all this kind of/sort of stuff, and think we need to take a stand, speak the truth, make important decisions, and move forward from fuzzyland where we are now all living. ;-)

(Source Photo: Andy Blumenthal)

Living In Fuzzyland

No Way To Fight The Good Fight

Unfortuantely, like many things we do...we do it only halfway. 

While there is certainly a place for vetting issues, moderation, and compromise, often we are overly worried about the ramifications of going too far and thus don't go far enough to accomplish strategic goals.

Similarly, in a pendulum swinging out of control way, we may fluctuate and treat friends as enemies and pretend our enemies are our friends.

Whether in fighting terrorism and nation state enemies, ebola and other horrific diseases, and even righting the national economy...we don't lead, we hesitate or as many commentators have said, we lead from behind. 

ISIS, Boko Haram, Al-Qaeda, Hamas, Hezbolah and more...all alive and still terrorizing.  

Russia, North Korea, Iran...not contained, and threats are growing, while questionable deals involving no less than WMD in some and territorial sovereignty in others loom on the horizon. 

Cancer, parkinson disease, and a dreaded endless list...killing our loved ones and research funding goes to political juggernauts. 

Our national deficit grows, social entitlements are skyrocketing and unpaid for, and we can't seem to manage our way out of a pending breadline. 

There is something to be said for making a real decision based on morality and inner strength, going all in, and achieving the seeming impossible...decades ago, we did it when we put a man on the moon and defeated the Japanese in WWII. 

Now we seem to fight with one arm tied behind our backs (sometimes two) and our eyes covered with hands stained in the blood of social favoritism, stealth corruption, and defeatist attitudes, and at the end of the day, with very little to show for it. 

(Source Photo: Andy Blumenthal)

No Way To Fight The Good Fight

Decide To Win

This was an interesting sign + sticker in Washington, D.C.

It asks to Stop Fighting Congress or perhaps stop the fighting in Congress.

The point is to come together and collaborate for a better decision, rather than have bad decisions made by just one side or have indecision altogether.

The New York Times had an Op-Ed over the weekend called The Great Unraveling about how we are living amidst hatred, fighting, disintegration, disease, and disorientation. 

And we are watching it as if dazed and confused--paralyzed as a nation taking maybe a baby step here or there, but with seemingly no solid committment to do anything to really change, improve, better, or win. 

Scared by lost lives and treasure since 9/11...we cannot bear to lose or waiver in our resolve because of weariness or despair.

Their is a lot to get done...for ourselves and future generations.

We've got to stop fighting our demons and each other and instead face up, man up, to the myriad of global problems that confront us. ;-)

(Source Photo: Andy Blumenthal)

Decide To Win

A Different Definition For IV&V

In IT circles, IV&V generally refers to Independent Verification and Validation, but for CIOs another important definition for leading is Independent Views and Voices.

Please read my new article on this: here at Government Technology -- hope you enjoy it.

Andy

(Source Photo: here with attribution to Joi)

A Different Definition For IV&V

Take Your Advice And Shove It

Great piece in the Wall Street Journal today on getting and giving advice. 

This was a funny article about how most advice comes not from the wise, but from the idiots trying to push their own agendas, make a buck off you, or bud into your business. 

When people try to tell you what to do, "the subtext is 'You're an idiot for not already doing it."

But who wants to do what someone else tells them to do--unless you a robotic, brainless, loser!

Every manager should already know that everyone hates a control freak micromanager--and that they suck the creative lifeblood out of the organization. 

The flip side is when you give people the freedom to express their talents and take charge of their work activities, you motivate them to "own it!"

Real meaning from work comes from actually having some responsibility for something where the results matter and not just marching to the tune of a different drummer. 

The best leaders guide the organization and their people towards a great vision, but don't choke off innovation and creativity and sticking their fat fingers in people's eyes. 

The flip side of advice not getting hammered on you, is when you have the opportunity to request it. 

People who aren't narcissistic, control freaks seek out other people's opinions on how to approach a problem and to evaluate the best solutions. 

This doesn't mean that they aren't smart and capable people in and of themselves, but rather that they are actually smarter and more capable because they augment their experience and thinking with that of others--vetting a solution until they find one that really rocks!

While decision making by committee can lead to analysis paralysis or a cover your a*s (CYA) culture, the real point to good governance is to look at problems and solutions from diverse perspectives and all angles before jumping head first into what is really a pile of rocks under the surface. 

Does vetting always get you the right or best decision? 

Of course not, because people hijack the process with the biggest mouth blowing the hottest stream. 

But if you can offset the power jocks and jerky personalities out there, then you really have an opportunity to benefit from how others look at things. 

While the collective wisdom can be helpful, in the end, all real grown ups show personal independence, self-sufficiency, and a mind of their own, and take responsibility for their decisions and actions. 

We can learn from others, but we learn best from our own mistakes...no pain, no gain. ;-)

(Source Photo: Andy Blumenthal)

Take Your Advice And Shove It

What Would MLK Say?

Bloomberg BusinessWeek writes about how Congress orders NASA to complete a testing tower for rocket engines at Stennis Space Center that is no longer needed, since the rockets themselves were cancelled. 

The price tag of this tower is $350M!

But not to worry because NASA caught in this muddle says they will maintain the tower in case it's needed in the future at a cost of just $840,000 more a year. 

Why does this happen?

Pork barrel politics, where the the Congressmen and -women (in this case of Mississippi) don't want to lose out on the federal spending, so they make deals whereby they get what they want and others what they want for their home states--even if the taxpayers end up getting little to nothing. 

Peggy Noonan writes in the Wall Street Journal that while public servants are "expected to be less selfish than the average Joe...they are [actually] the locus of selfishness."

She writes, "there isn't a staffer on the Hill who won't tell you 90% of members are driven by their own needs, wants, and interests, not America's."

Essentially what Noonan describes is a broken political system, where we elect individuals as politicians to represent us, but they take our vote of confidence and their elected office platform and instead use it to vote either for what they think should be done--not what their constituents think or want--or they work the system in order to make themselves look good and line up votes for their next run at office. 

Either way, we don't get representation of the people, for the people, with big picture strategic decisions for the future of the nation, but rather we get narrow thinking and voting driven by self-centered thinking of what's in it for me (WIIFM). 

Freedom is not free, especially when we make bad decisions to fund testing towers that are no longer needed or bridges to nowhere. 

How we fix this is by having politicians with a genuine vision of where we need to go, anchored in the thinking of the people they represent and a foundation of integrity.

The leader can create a shared vision by explaining why, what, and how and building a genuine consensus around it. 

Selfishness is not an inherent trait of politics--it can be replaced by selflessness when the greater good of the nation is placed above any one "I"--whether that be a person, party, state, or special interest. 

(Source Photo: here)

What Would MLK Say?

Parole By Analytics

Interesting article in the Wall Street Journal about parole boards using software to predict repeat offenders before letting someone go free. 

What used to be a decision based on good behavior during time served, showing remorse to the parole board, and intuition is being augmented with "automated assessments" that include inmate interviews, age of first arrest, type of crime, and so forth.

At least 15 states have adopted "modern risk assessment methods" to determine the potential for recidivism. 

Individuals are marked as higher risk if they are:

- Young--age 18-23 (and impulsive)
- Offense was drug-related
- Suspended or expelled from school
- Quit a job prior to having another one 
- Single or separated
- Diagnosed with a mental disorder
- Believes that it's not possible to overcome their past. 

Surprisingly, violent criminals (rapists and murders) are actually considered lower risk those guilty of nonviolent property crimes--the thinking being the someone convicted of robbery is more likely to repeat the criminal behavior because the crime is one that "reflects planning and intent."

Honestly, I think it is more than ridiculous that we should rank violent criminals less risky than thieves and release them because they had what is considered an "emotional outburst."

Would you rather have some thieves back on the street or murders and rapists--rhetorical question!

But it just shows that even the best of systems that are supposed to help make better decisions--can instead be misused or abused.

This happens when there is either bad data (such as from data-entry mistakes, deceptive responses, and missing relevant information) or from poorly designed decision rules/algorithms are applied.

The Compas system is one of the main correctional software suites being used, and the company Northpointe (a unit of Volaris) themselves advise that officials should "override the system's decisions at rates of 8% to 15%."

While even a 1/7 error rate may be an improvement over intuition, we need to still do better, especially if that 1 person commits a violent hideous crime that hurts someone else in society, and this could've been prevented. 

It's certainly not easy to expect a parole board to make a decision of whether to let someone out/free in 20 minutes, but think about the impact to someone hurt or killed or to their family, if the wrong decision is made. 

This is a critical governance process that needs:

- Sufficient time to make important decisions
- More investment in tools to aid the decision process
- Refinement of the rules that support release or imprisonment
- Collection of a broad base of interviews, history, and relevant data points tied to repeat behavior
- Validation of information to limit deception or error.

Aside from predicting whether someone is likely to be repeat offenders, parole boards also need to consider whether the person has been both punished in accordance with the severity of the crime and rehabilitated to lead a productive life going forward. 

We need to decide people's fates fairly for them, justly for the victims, and safely for society--systems can help, but it's not enough to just "have faith in the computer." ;-)

(Source Photo: Andy Blumenthal)

Parole By Analytics

The G-d Watch - Live With The End In Mind

I used to have this manager who was within a couple of years of retirement.

She kept a jar of beans on her desk. 

Each bean represented one day of work. 

And every day, she would take one bean out of the jar. 

This was her way of counting down to the end of her career (and the beginning of her retirement).

Anyway, trust me when I say, that we were counting down too--even without the beans. :-)

At work, some people may even say of someone just hanging on or just hanging-out waiting to retire that they are Retired In Place (RIP)--a pun, on rest in peace. 

Uh, not funny, but when people know the end is coming (either for career or their life), they often change their behavior--they focus on what what's coming next. 

With the end of career, perhaps they are imaging sunny skies, palm trees, and margaritas in retirement.

And with end of life, people are often thinking about judgement day--and how they spent their lives: in love or hate, purposeful or without direction, doing good or taking advantage.

So it's very interesting to me how this company, Tikker (funny name, as a watch often makes the sound tick-tock, but also a person's heart is referred to as a ticker), developed a watch (the Death Watch) that not only provides the time, but actually counts down--years, months, days, and even hours, minutes, and seconds--not that they can be so precise--to your expected death. 

The watch is supposed to give people new perspective and encourage them to live a better life.

Someone who is going to purchase the watch fills out a questionnaire with information on family health history, age gender, and race, and then they get their estimated date of death, for the countdown! 

With the DOD (date of death), we now know what we are dealing with--for better or worse--and of course, subject to change, by the One Above.

But like the boss looking to retirement who took out a bean a day from the jar, we too can look towards our own mortality--not in a sad way, but in a fundamental human way--one that guides us, with the end in mind, to make better decisions for the time we have in life. 

Despite, what almost every young person seems to believe, we are not immortal--and the stupid things we do when we are young or throughout of lives comes back to haunt us (whether smoking, drinking, overeating, or other bad stuff). 

And so we must choose to live every moment, not as if we have forever, but rather with purpose, passion, and poetry--until the clock runs out on all of us, as it inevitably will.

The G-d Watch - Live With The End In Mind

Government Shutdown - On The Street

Day #3 of the Federal Government Shutdown.

I am reminded on the streets of D.C. that there are many others hurting and in need. 

Pictured here are some hardworking folks striking against "unfair labor" practices.

They're up early and are standing there ready, presumably willing, and able to work. 

At the bottom it says, "Employer refuses to bargain in good faith."

With news coming again this morning about continued failure in talks on the government budget (and debt ceiling not far behind), we are left wondering when good faith and compromise will bring 800,000 federal workers back to their jobs. 

All these people have bills to pay, mouths to feed, and jobs to perform.

I read this morning how the Federal workers are feeling like "pawns" and "marginalized" like never before.

Perhaps, we can get more done by helping people feel a level of control, valued, and with purpose?

The world is still a big and scary place with lots of dangerous actors and challenging problems.

Rather then political polarlization and indecision, we need to stand firm by a definite set of sacred national values (while compromising on the implementation details), project the strength to defend them both domestically and abroad, and stay fair, faithful, and unwaveringly united to perform our vital role in this world. 

To solve large global problems, we need to be able to show that we can manage our own house in order first. ;-)

(Source Photo: Andy Blumenthal)

Government Shutdown - On The Street

Post Office And Ice Cream

I took this photo this week in downtown Washington, D.C.

A U.S. Postal Service priority mail sticker stuck onto a pole with a picture of ice cream--2 scoops--with dollar signs on them. And an eye in a pyramid on the lower left. 

I am not sure whether the mail sticker was just a part of the grafitti here or whether someone was trying to make a statement about the financial state-of-affairs of the Postal Service--losing money--and the loses stacking up over time, as the watchful eye of Government looks on. 

I love getting mail like everyone else--except bills and junk mail.

But with a multitude of technology (email, texts, and so on) replacing traditional paper mail--the Post Office needs a new business model.  

How about a serious focus on package delivery (for all the e-Commerce ordering we are doing)? 

Or then again, would anyone mind an ice cream counter in every post office to make some happy faces and real money? ;-)

(Source Photo: Andy Blumenthal)

Post Office And Ice Cream

Government By Decision

I saw this bumper sticker on a pole in Washington, D.C. 

It says "Puppet for President 2012" and I don't know whether this was referring to Democrats, Republicans, Independents, or whoever.

But it did make a statement about the perceived ability of government to lead and perhaps that someone is "pulling the strings."

Governance is the act of administering, managing and of course implies leadership and decision-making.

Yet what is driving the American people crazy is that our government seems for all intensive purposes broken, almost paralyzed.

Current readings are of political stalemate, problems that are too big and complex and the compromises too painful after years of excess, where indecision reigns supreme, and with that the popularity of government is at all time lows--10% for Congress and 36% for the President. 

Here's a basic example written about today in the Wall Street Journal: despite a drop in first class mail over the last decade (thanks to email and texting) from 100 billion to fewer than 70 billion pieces of first class mail and cumulative losses from 2006 to March 2013 of $41 billion, we still can't decide whether to cut Saturday mail delivery that could save over $3 billion a year alone. 

Other examples of government indecision are almost too numerous to name:

- Should we intervene in Syria's civil war that has taken more than 100,000 lives and displaced millions?

- When should we take action against Iranian nuclear facilities that violate nuclear non-proliferation and threaten world peace?

- How should we handle militant Islamic and Al Qaeda threats that don't seem to dissipate?

- What do we do about the mounting federal deficit with a national debt approaching $17 trillion that is still rising about $2 billion a day!  

- With fiscal cliffs, debt ceiling, sequestrations, and cuts to the U.S. credit rating, can we find our way forward? 

- What should we do to get people back to work with an employment level of 58.6%, still around the lowest in the last 30 years?

- How do we reign in entitlement spending that needy people depend on, but where nearly half (49%) of Americans households today receive transfer payments, and entitlement spending has risen to $2.3 trillion annually and now are over 60% of entire federal outlays. 

- How do we improve morale of the U.S. middle-class when only 33% think their children will be better off than their parents?

- What should we do about so many hanging issues out there--immigration reform, spiraling health care costs, improving our education system, balancing surveillance and privacy, and much more?

However, the ultimate question really is whether no decision is better than a decision?

With no decision, the problems continue to escalate until they sort of magically go away on their own (i.e. they are "overcome by events") or more ominously, they reach epic crisis proportions. 

With a decision to act, we may make good decisions that positively impact the situation or we may make bad decisions that have a negative impact, but even with a bad decision, we can monitor the effects and course-correct until we show true improvement.

Decisions often mean winners and losers--and no one wants to lose anything--and there are lobbyists and special interest groups--and no one wants to be voted out of office...so what do we do?

Oh no, I can't decide!

The reality is that we will will have to make hard decisions or they will be made for us--we will either be the masters of our own fate of the slaves of our indecision. 

We can take back control and fix what is broken or wallow in despair and disrepair.

We can act now or kick the can down the road and have much more painful decisions later. 

(Source Photo: Andy Blumenthal)

Government By Decision

Less With Less

This was a funny picture of a "Complaint Jar".

"All complaints must be written on $1.00 bills or larger. Thank you."

Hey, if you're going to complain, put your money where you mouth is. 

The person on the receiving end isn't looking for more negativity and insults about the job they are doing--they want compliments and tips!

This is similar to a story I heard today about an executive where he and his team where stretched thin and stressed out.

So at one point, when he was once again asked to do more with less, he slams his fist on the table and says, "No, we are going to do less with less!"

It is interesting that nationally and in our organizations, we are constantly asked to increase productivity, but at the same tighten our belts. 

And in the short to intermediate term, we are able to shed "dead weight" and become more efficient.

However, over the longer-term, there does come a breaking point, where trying to do more with less results not in cutting fat, but in cutting bone--and the stress ends up in a fracture. 

Before you know it, fists are slamming on desks, absenteeism is going up, people are getting sick, fights--verbal and otherwise--are breaking out at work, poor decisions are being made, fighting for scarce resources become fierce, and collaboration becomes overt warfare, and perhaps, even someone commits suicide or "goes postal."

Cutting for efficiency can work up to a point, after that all bets are off and you cut at your own and your organization's risk--then even the complaint jar or suggestion box will be nothing but a broken marquee. ;-)

(Source Photo: Andy Blumenthal)

Less With Less

Genuine Artificial Gold

When I was a youngster going to summer camp, a great guy, "The Chief" lifeguard, used to tempt the kids to behave by offering them a prize of some "genuine artificial gold." 

Here are some thought provoking sayings from a cybersecurity class I took recently (you decide whether these are true for your organization):

- Organizational Power: "He who controls the budget, billets, and IT controls the organization."

- Micromanagement: "There is no greater enabler of micromanagement than information technology [and a crappy manager]."

- Getting to a Decision: "A non-decision is a decision."

- Managing Performance: "An organization is not well-suited to collecting data about itself."

- Mission and Personal Focus: "If you try to be everything to everybody, you end up being nothing to nobody."

(Source Photo: Andy Blumenthal)

Genuine Artificial Gold