Showing posts with label Conflict Management. Show all posts
Showing posts with label Conflict Management. Show all posts

November 20, 2018

How Does It feel At The Top

A colleague told me something interesting about what it feels like at the top.

He said:
The 360 degree view is good, but it get's windy at times!

I thought this was pretty smart, and one reason that many people opt out of moving into senior and executive positions in their organizations. 

Yes, it's great to be able to lead and have more visibility, influence, and impact. 

But at the same time, this does not come for free or without risks. 

At the top of the pyramid or corporate offices or whatever, there is opportunity. 

Yet, your dealing with other top honchos with strong personalities, egos, and often harsh ways of dealing with others and conflict can be perilous for many. 

My father used to tell me his philosophy:
Better a little less, but you know what you have. 

There is definitely wisdom in those words. 

Maybe as with most things in life, there is a time and place for everything. 

It is great to have the opportunity to lead.

It's also not bad to have a time to follow and contribute in that way. 

What's important is that whatever role your in at the time, that you do it with integrity and passion to do good. 

So how does it feel at the top--sure, it's a nice view, but it can get very windy too. ;-)

(Source Photo: Andy Blumenthal)
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September 13, 2018

Succeed OR Fail

So I liked this saying from a colleague of mine at work:
We succeed or fail as a team.

It's not me. 

It's not you. 

It's not him.

It's not her. 
It's us!

No one can do it alone. 

- If we fail, we fail as a team. 

- If we succeed, we succeed as a team. 

So let's come together and be a team and give it our best shot! ;-)

(Source Photo: Andy Blumenthal)
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June 27, 2018

Keep A Cool Temperament

So this was amazing. 

I was working with someone for a number of weeks/months. 

All of a sudden, I got a complete blow off email from them that said they are done and they wished me well in a sort of very sarcastic and even contemptuous way--like a real f*ck off!

Were they just being nasty or trying to pick a fight or something?

First, I was taken aback and honestly hurt--like what the heck happened that they showed their true strips...did I miss it all along. 

I showed my wife their email, and she read it the same way, and said "What an asshole!"

I continued to hold my mouthpiece and feelings as I contemplated how I would respond. 

I have to admit that some choice words and wishes back to them definitely came to mind. 

But I said to myself, "Hold, hold, hold!"

It wasn't easy not to respond in kind--lash back out at them--and even then some for good measure. 

No, that isn't the way. 

You can rise above this. 

I kept my mouth shut and literally controlled my reactions.

Well, lo' and behold, I thought I would never hear from this person again the way they spoke to me, but then a few days later,  I received another email where apparently they rethought what they did.

It didn't have to come from me to them to "set them straight!"

Their own conscience seemed to have played on them and they came to their own senses about how they behaved and spoke. 

I learned from this that it is critical to maintain your composure and keep your cool under all circumstances, no matter how trying. 

Don't stoop to their level--you rise above it!

Sometimes, the other person may just surprise you and rise back up too and do the right thing in the end. ;-)

(Source Photo: Andy Blumenthal)
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May 10, 2018

The Essence of Time Management

So here are some quickies on the essence of time management.

1. Urgency vs Importance:

Don't sacrifice the important items for the urgent ones!

- Focus on the items that are important on the right side of the matrix--if they are urgent (upper-right), you need to do now; if they aren't urgent, but they are important (lower-right), you need to make time for them. 

- Deemphasize the items that aren't important on the left side of the matrix--if they are urgent and not important (upper-left), limit them or delegate them; if they aren't urgent or important (lower-left), delete them. 

There are two potential areas of dissonance that can cause you tension, stress, and anxiety.

- When the urgent top row items and the lower-left life necessities get in the way of your focusing on the quality life items that are of long-term importance to you (the lower-left).  For example, work and errands can crowd out your personal, family, community, and spiritual time. 

- When you have too many items in the lower-right quality time area and these are in competition with each other for your time and attention, and you don't know how to prioritize them and get it all done.  It's like there is never enough time. For example, we ignore our spouse, the kids, or closeness with G-d, because we just can't get to it all.

This is where our personal values and conscience come into play to drive what we do and how we spend our precious time in this world. 

We all only have 24 hours in a day, so our actions need to be purposeful and driven by our values!

2. Tasks vs Relationships

Imagine another matrix with focus on tasks on the vertical access and focus on relationships on the horizontal access. 

Again here, we want to ensure a healthy balance of focus on both task and relationships (upper-right corner). 

If we focus on tasks at the expense of relationships or relationships at the expense of tasks, we are going to have a problem.  Moreover, it makes no sense to focus on items that are neither task- nor relationship-focused (lower-left).  

We need to collaborate with others to accomplish great, complex tasks (we can only accomplish so much alone). 

Again, dissonance (tension, stress, anxiety) is caused when we are pulled off-balance to focus on work or people to the exclusion of the other.  

As they say,

"Mission first, people always!"

We've got to build meaningful relationships and work together to get the mission done and the mission can be helping people and building a better society in a variety of ways. 

In a sense, it's people helping people. Love thy neighbor to help thy neighbor.  

Time is of the essence--we have so little of it--it is precious--we can't get it back--it goes so fast--we need to manage it like gold. ;-)

(Source Graphic: Andy Blumenthal)
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April 17, 2018

Rocky Says

A quote from my role model Rocky: 
It's not about how hard you hit.
It's about how hard you get hit.
And keep moving on.
That's how winning is done.
Go Rocky!

And by the way, you should hit pretty hard also. ;-)

(Source Photo: Andy Blumenthal) 
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March 9, 2018

Fruitful Discussions

I liked this guidance from Dr. Britt Andreata on addressing conflict through managing difficult conversations

Here's how the typical bad scenario unfolds:

1. Problems begin with another person (e.g. annoying or unwanted behaviors).  

2. People start building their cases - listing the wrongs done to them, collecting corroborating evidence, and seeking validation from others.

3. There is a tipping point in terms of frequency or intensity of the problems that lead to a confrontation where accusations are made and blame is attributed. 

4. Then the aftermath in terms of a animosity, loss of trust, and a damaged relationship.

Here's a better way to deal:

1. Problems begin with another person.  

2. People spend some time reflecting on why the behavior is affecting you, getting clear on what you want to correct it, and trying to see from the other person's perspective. 

3. The tipping point is sooner in terms of the frequency and intensity of the problems--so you nip it in the bud earlier--and you have a conversation with the other person where you have reframed the other person from an adversary to a partner (e.g. you've questioned the facts, assumptions, conclusions along with your emotions, beliefs, and actions--and you've looked at alternative narratives to these) and you take responsibility for your part, share your experience and goals to improve things, invite their perceptions, and "co-create solutions."

4. Follow through with the other person to work together, implement the changes, and hold each other accountable to address the issues. 

The amazing thing about this approach to conflict management is that assuming the other person isn't truly bad, evil, or gunning for you is that we can look at things from constructive perspective where we own our part, and they own theirs, and together we work together to make things better for everyone. ;-)

(Source Photo: Andy Blumenthal)
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March 8, 2018

Fight or Flight


So I learned this interesting thing about the Fight or Flight response.

Fight or flight is not just physically fighting or fleeing, but it has a much more diverse set of responses involved to perceived life-threatening events. 

Fighting (turning towards the threat)
1. Physical fighting (Protect yourself with force)
2. Non-physical aggression
Criticism (e.g. Attacking personality or character)
Contempt (e.g. Attacking sense of self-worth with sarcasm, shaming, insults, eye-rolling, and sneering)

Flight (turning away from danger)
1. Physical fleeing (e.g. Run/hide)
2. Non-physical withdrawal
Defensiveness (e.g. Deflecting the attack with excuses, disagreement, counter-arguments, or blaming)
Stonewalling (e.g. Conveying disapproval or disconnection, stop participating, change the subject, or giving the cold shoulder or silent treatment)

When you recognize that not all issues are life-threatening, then you can lower the intensity of the "Amygdala Hijack" in terms of fight or flight and instead work towards developing mutual understanding, trust, respect, and shared goals and solutions. 

(Source Photo: Andy Blumenthal and attribution of content to Dr. Britt Andreatta)
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December 19, 2017

What Do You Do With Fear?

Thought this was a really good perspective on fear.

"You have two options:

Forget Everything And Run

Or

Face Everything And Rise"

It the old fight or flight!

- Running may be good when you can avoid a devastating fight and get yourself and your loved one to safety.

- But sometimes you don't have that option and you have to "fight the good fight" and overcome the devils you face. 

Everyone is afraid of something(s) and/or somebodies. 

If someone isn't afraid then they are brain dead!

Strengthen yourselves, ready yourselves, and pray. 

What do you fear and how will you face it? ;-)

(Source Photo: Andy Blumenthal)
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October 25, 2017

Falling On The Sword

Sometimes things happen that we don't agree with or like. 

We may even get blamed for them when we didn't do anything wrong. 

At times like these, there comes up inside of us a strong visceral feeling to speak up and out--to right the wrongs!

There are times when we can, but there are also times when it may be better to hold our tongue for another day. 

In the olden times, people that spoke out, often had their tongue cut right out in front of them--no questions asked.

These days, thank G-d, most people may not be that cruel, but still people get punished for speaking truth to power--when the power is tone deaf or possibly even behaving more as brutal dictators than as benevolent leaders. 

The problem for the average Joe is that there is no point in losing your tongue or even your head by acting rashly or imprudently.

Better to wait and plan for the right moment to be effective and stand with integrity for your ideals and what you know in your heart is right. 

Maybe even at times, we have to fall on our swords until we can make a strong and convincing case and change both hearts and minds to betterment. 

The point is not only to do what's right, but to make things right in the world around us.

Swords too often can come out swinging wildly, unless we carefully sharpen them and practice our lunges and cuts, and work to repair the wrongs in the world as soldiers of righteousness. ;-)

(Source Photo: Andy Blumenthal)
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October 20, 2017

The Easy Way or The Hard Way

So I like this quote by Carl von Clausewitz:
"War is an extension of politics by other means."

There is diplomacy and then there is war!

- Diplomacy is soft power--talking, persuading, negotiating, and compromise. 

- War is hard power--fighting/combat using kinetic or cyber-based means.

When diplomacy fails, then war is what's left to compel the enemy to come around to your way of thinking and do your will. 

As they say, there's the easy way or the hard way--that's the dual before the duel.

Either way it gets to resolution. ;-)

(Source Photo: Andy Blumenthal)
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July 25, 2017

Conflict - Resolution or Escalation

So I thought this was interesting on the cause of conflict. 

There are four main parts:

1) Deprivation - You believe that someone is depriving you of something you need or want. This could be something physical like money, or an object or it could be inanimate such as love or respect. The feeling of deprivation is anchored in a real or perceived feeling or being deprived of access to resources or the imbalance who has those resources. 

2) Name - You identify the person you feel is causing you this deprivation. 

3) Blame - You blame them for their role in causing you harm. 

4) Claim - You justify the accusation by anchoring it in a claim that the other person has violated some social norm such as taking something that doesn't belong to them or violating an agreement you have with them and so on. 

As the conflict comes to a head, it is clear that people are feeling hurt, that there is a desire to correct the situation, and that you are going to confront the (perceived) culprit and make your case on why what they are doing is wrong and how it should be resolved. 

If you have the wrong person in the cross-hairs, your justification is weak or you're not telling the whole story (i.e. maybe you played a part or harmed the other person too), or the person just won't give you a fair hearing and sincerely work with you to resolve it, then the conflict may escalate from here.  

Usually, it's best to listen, empathize, negotiate, compromise, try to be reasonable, and resolve the situation at the earliest point possible.

If there is a greater conflict or risk to either party involved, then heels may get dug in and all avenues to resolving it can be open including legal and even all out war. 

Conflict is no game, but in some cases it may be unavoidable--and then the ramifications can be earth shattering. 

What to do when you're in a conflict situation? Think before you act, and then think again. 

Ultimately, peace is one of the greatest of blessings. ;-)

(Source Photo: Andy Blumenthal)
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July 21, 2017

Killer Organizational Sharks

There are sharks out there. 

And it's not just in the oceans. 

There are plenty in your organizations. 

They make for lots of dysfunction and conflict. 

The organizational sharks see themselves as the bigger and more important fish in the sea. 

They look for weakness in others---they smell blood and when they do, they usually follow it to the kill!

These sharks are the types of people that attack their colleagues when they should be assisting them. 

Not only do they lack respect for others, but instead see them as the enemy and eat them as prey, when instead, they need to be chewing up the outside competition.

It's an attitude of us versus them misplaced within the organization, rather than external-facing. 

These organizational sharks could be in leadership positions, in which case, their attitudes filter down infecting the rest of their staffs. 

Instead of unity, cohesion, and working together to get the mission and job down, the sharks are selfishly worrying about and working to build their own power base. 

It's a dysfunctional culture that allows these sharks to exist and swarm in their organizational waters. 

Sharks for some reason fail to see that their boats are hitched to everyone else in the organization, and that all the organizational boats rise together or fill with polluted water and sink to the bottom.

As leaders, we need to focus and agree on supporting each other to achieve the success of all. 

Even sharks should learn to be nice and play together with all the other fish in the organizational sea. ;-)

(Source Photo: Andy Blumenthal)
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July 13, 2017

Folks Hating Folks

It's sad how everyone is always fighting about everything.

And hating on each other...

Someone told a funny story the other day about this:
"She don't like her.
He don't like him.
And the supervisor says, I don't like none of y'all, now get back to work!"

At the end of the day, we're all different, and we're all sort of the same. 

Maybe we have to look past the petty stuff, and learn to get along and get things done! 

At the end of the day, we're all better off loving and getting it reciprocated--and so on and so on. ;-)

(Source Photo: Andy Blumenthal)
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June 21, 2017

Left and Right Unite

So I saw on Facebook, an image of an old, wise, Native American Indian.

And over the image, it reads:


"The left wing and the right wing belong to the same bird."

That is pretty darn smart--and one of the best things I heard all week!

To many extremist people out there, they seem to have been forgetting this lately.

Also, the agitators don't seem to let up--does it matter if it's conspiracy theories or fake news--if it gets the bird in the net for clip-clip.

In an effort to "resist"--or perhaps utterly destroy the opposition--we have put politics above the National interest. 

Yes, politics matter--issues matter--people matter. 

But can the bird fly with only one wing?

Sure, we need to speak up when we see something wrong or that we don't agree with.

But we also need to discuss, negotiate, and compromise--for Pete's sake, work together to make the bird stronger and fly further and faster--rather than kill the bird itself. 

Our competitors and enemies have arrows pointed at and are shooting them at our American Eagle.

Will we give them the advantage as we self-destruct with loathing for one another? ;-)

(Source Photo: Andy Blumenthal)
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June 19, 2017

I Doth Fear

Innocent Shakespeare in the Park or violent assassination incitement of the President of the United States? 

Kathy Griffin holding up a severed head of the President.

Stephen Colbert's tirade and obscenities.

And the list goes on and on...

Is this resistance or are things perhaps going too far for political discourse? 

Whatever your views, does the rhetoric need to get any hotter or more violent in this country. 

Cooler heads and compromise need to prevail for anything positive to come from all this.

Is it not still possible to unite under the shared values of freedom, human rights, and democracy that we all presumably hold dear and use these to advance our common cause? 

At least twice now protesters have stormed the Shakespearean stage calling the incitement as an evil portrayal reminiscent of those like Nazi Propaganda Minister, Goebbels (may his name and memory be erased).

The other side pretends nothing is going on and says, but it's only Shakespeare. 

Demonstrating against the actors' nightly violent portraying (and perhaps undisguised wishing for) the killing of the President, the plays' protesters are themselves summarily dragged off by security.

Nothing seems to stop the shrill words, calls for violence, and violence itself. 

Just last week, we had the unreal and gross shooting of Congressman Whip, Steve Scalise, at an early morning baseball practice with his colleagues. 

For those who care to glimpse down the road, what happens from here as we seem to forget who we are as people and as a nation, and we let extremists take over the agenda.

I doth fear (a little Shakespeare myself here) that the problem with extremism and violence is that it can too easily beget more extremism and violence.

Incessant name-calling, an avalanche of punches by the media, hostility on college campuses towards free speech, SNL just poking fun (is this really so funny anymore), an inciting Shakespearean play, plus marches, protests, and then taking things too far.

Like the closing in a classic Shakespearean tragedy...should we all not fear how this will end? ;-)

(Source Photo: Andy Blumenthal) 
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April 5, 2017

The Key Is Calm

So what happens to most of us when we experience the stresses, disappointments, and conflicts in life?

We feel...

- Angst

- Anger

- Upset

- Frustrated

- Murderous at times

We even question, "Why me?"

But none of this helps.

In fact, it just makes things worse.

Because we compound our life challenges with more problems in how we react!

What should we do instead?

The key is to remain calm, cool, collected, and composed. 

Don't get rattled, disjointed, and out of whack over anything or anybody. 

These are all tests in life.

They are all fleeting. 

G-d is watching us and seeing if we have faith in him.

When you remember the creator and sustainer of all life then you can rise above the adversity before you.

Go beyond the superficial.

Experience the world beyond the earthly bounds of time and space. 

See the larger picture.

Breath deeply...a sigh of relief. 

There is nothing to be upset about that G-d can't make right for you. 

Face the challenges with a clear head, a brave heart, and follow your conscience.

Act with determination to speak out and right the wrongs you encounter. 

Remember, you are one with G-d and the universe, and all will be for the good. ;-)

(Source Photo: Andy Blumenthal)
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April 3, 2017

Under The Feet Of Haters

So there is a saying in Washington, D.C....

"You know you've made it when you have your haters."

This is a very political town!

But more than that, a leader has to take a position. 

You have to stand for something. 

There are oodles of constituencies and no matter how hard you try, you will never satisfy everyone. 

Yes ideally, we always want to create a win-win situation. 

However, every give, usually has a take, since the pie isn't infinite. 

Compromise where possible, but hold your ground where necessary. 

The key is to choose a direction from your conscience and follow your moral compass and do the most good for the most people and what's right in the eyes of G-d. 

Unfortunately, some people will declare themselves your mortal enemy and try to stamp you out of existence just for being and following who you are. 

Many of us who have experienced racism, discrimination, slavery, and even genocide know this senseless hate all too well. 

Be strong of of good courage and do righteousness. 

G-d is our rock and shield. 
Psalm 27: "The L-rd is my light and salvation--whom shall I fear?  The L-rd is the stronghold of my life--of whom shall I be afraid." 
So as your enemies advance to step on and try and crush you, remember that G-d will decide where their feet actually land and how they will fall. :-)

(Source Photo: Andy Blumenthal)
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March 26, 2017

Taking It Back

So I was watching Baahubali, the highest grossing movie in India, ever. 

Enjoyed the Bollywood action and pageantry and am looking forward to the sequel coming out this week.

There was one line in the movie, spoken between swordsmen that stood out to me:

"Spoken words and spilled blood can never be taken back."

Mean and harsh word can cut like a knife and hurting someone with words or deeds, can never really be taken back. 

Sure, we can ask for forgiveness and try to make amends.

But it's like once you let the genie out the bottle, you can never really put her and keep her back in. 

A veteran recently fought to have a VA hospital in Florida put the picture of the President up instead of the blank frame on the wall they had (some nonsensical notion of resistance indicating "not my president")--the veteran said about trying to right this wrong:
"It's like trying to put 5 pounds of baloney back in a bag that only holds 2 pounds."

People are doing bad things and saying bad these things these days that can't be just taken back. 

Family, friends, and colleagues--are fighting it out and splitting up.

Each side tells themselves and the other that their cause is right and noble.  

But how much of it is really just brainwashing, hyperbole, and politicking?

While our values as individuals and as a nation should never be put at stake, maybe we could get more done and better by working together than spilling blood--friend and friend, neighbor and neighbor. ;-)

(Source Photo: Andy Blumenthal)
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March 25, 2017

A Nation Conquered By Politics

So Obamacare is failing with rates spiraling up out of control and choices narrowing for people that need good affordable healthcare. 

And the Ryancare replacement plan failed to garner enough votes and has been questioned by the alt-right as not going further enough to change things for the better. 

Blame the parliamentarian, blame each other, blame the Russians. 

Between the two sides of the aisle, there aren't enough centrists, and the parties won't work together on a solution to this or anything else apparently--hence the utter catastrophic deadlock and lack of progress in Washington going on for years now!

The democrats passed Obamacare along party lines without a single Republican.

And now Ryancare similarly had not a single Democrat. 

Resistance.  Resistance.  Resistance!

This is how polarized and ineffective our system of governing has become, when the two sides love their position and power more than they love the people of this great nation!

The Russians, Chinese, North Koreans, and Iranians didn't have to fire a single shot...they just continued to shame our ineffectiveness with bogus deals and aggressive posturing, fed us boatloads  of misinformation ("fake news") to agitate our already divided country, and then they left us to split asunder under of our democracy's own weight. 

As the Republicans point fingers and the Democrats gloat--there is a great refrain of La La La Koosh Koosh going on--and the Superpower U.S. is looking not only asleep, but also fat, stupid and sprawled out pathetic with no where to go but up from here. ;-)

(Source Photo: Rebecca Blumenthal)
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March 5, 2017

Polarized and Not Going To Take It Anymore

So they say about Washington politics, "if you're not on offense, then you're on defense."

In the polarized mood of the nation, this has never been more true. 

The alt-left and alt-right are stronger than ever and pointing fingers and fists at one another. 

Each side, the ultra -liberals and -conservatives are duking it out over who is is going on the offensive today.

Only to be outmaneuvered the very next day and be placed back on the defensive. 

Who communicated with the Russians today?

Who used their private email today?

Who committed perjury and lied under oath today?

Who was offensive and even violent at rallies and protests today? 

And on and on...

You're either on offense or your stuck on defense!

And the more polarized and hateful of each other this nation has become, including in the media, the more the outrageous the accusations and the more alternate facts and fake news. 

But what I learned today is that this doesn't just apply to politics.

Religion is another prime source for discrimination and hate of your fellow man. 

I remember learning that over history, more people have died in wars in the name of religion than for any other reason.

So too today, the "crazy-hard line" ultra religious and the "throw-it-all away" irreligious are just as polarized. 

The religious mock the irreligious as self-haters and atheists and the irreligious make fun of the rightwing religious as abusive and robotic.

Moreover, any disagreement results in insults and loathing over who is morally superior.

Of course, everyone cites sources and authorities to show why their position is the correct one and everyone else is wrong about religion and G-d. 

Attack, defend, attack, defend. 

No wonder nothing is getting constructively done.

No wonder children are confused. 

No wonder those around us laugh at our seeming inability to come together, all as G-d's wonderful creatures. 

Who will be on the attack today and who will be on defense. 

If only we could have a panini instead of all this anger, hate, extremism, and rejectionist bias toward our fellow man. ;-)

(Source Photo: Andy Blumenthal)
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