Heading Askew

I thought I'd end the year with this photo that I took yesterday at the Hair Cuttery. 

There is this mannequin's head just laying on top of the washing machine. 

Is that what happens to customers' heads who don't cooperate with their haircuts or perhaps if they don't tip enough? 

More seriously though...

Maybe this is a good picture to summarize 2015--heads are down and the hair is all messed up, but it won't stop us from trying to wash the darn clothes going out there. ;-)

(Source Photo: Andy Blumenthal)

Heading Askew

You're Getting Milked

If you have a pulse and have been to the stores or even shopping online lately (hey, it's the holidays so of course you have), you know that prices are on the rise.

And this is amazing, because--

Major factors point to pricing that should be driven down:

- Commodities--which are the basic raw materials from agriculture to oil and gas and metals and mining--are at a more than 16-year low!

- Manufacturing has moved to low cost sourcing countries (China, India, Vietnam, Africa, etc.)

- Technology continues to benefit us in terms of cost-efficiencies from the transformation to robotics and automation.

Yet, we keep on seeing prices move ever higher:

Just a few examples...

- "Housing market is on fire" with existing home prices exceeding the pre-recession peak!

- "Car prices at records highs - and rising"

- "Food prices are sky high"--it's not your imagination.

- Fashion "prices rising so fast"

- Health care spending is "again accelerating"

- "College costs are so high and rising."

Forget the B.S. of the basket of inflation stats your being feed...you know that your bills are going up, while your income is stagnant.

The real question is why is the middle class always getting milked--whose interest does it serve? ;-)

(Source Photo: Andy Blumenthal)

You're Getting Milked

Makeup That Leaves You Wondering

So I was in Macy's yesterday doing some holiday shopping for the girls. 

And came across these eye-catching advertisements for MAC cosmetics, especially lipstick. 

The one with the mustache lip and the big gap in the front teeth caught attention--like what in the world is that?  

And the poster with twenty-one different lips certainly let you know that there is quite a bit that makeup can do to express your lips and yourself. 

Overall, thought it was quite an effective advertisement, even if the one with the mustache was a little gender confusing. ;-)

(Source Photos: Andy Blumenthal)

Makeup That Leaves You Wondering

Wishy Washy, Pishy Poshy

In school, we had one teacher who always used to say, "You've got to call a spade a spade."

Another used to tell us, "Never hesitate, act decisively, do what you need to do."

These people were inspirational!

But these days when it comes to national and homeland security, what's the world looking like:

- WISHY WASHY--We can't speak directly and say who the enemy even is.

AND

- PISHY POSHY--We won't act decisively in defending the nation and moreover, we acknowledge that there isn't even a strategy.

It's like what happened? ;-)

(Source Graphic: Andy Blumenthal)

Wishy Washy, Pishy Poshy

A Pushy B*tch/B*stard

I remember the funny commercials of the vacuum cleaner salesman, who when he didn't get anywhere with his pushy verbal sales tactics, he would put his foot in the door as the homeowner was trying to close the door on him.

However, pushy doesn't just get your foot crushed in the door, but typically backfires as a means of convincing anyone of anything. 

If someone says no, as a recent sexual abuse poster said, then the answer is no--an unwanted advance is not wanted, period--get it?

You can't push yourself into bed with someone non-consensually, and you can't successfully push a product or service or idea unto others who just really aren't sold--eventually they will push it right back in your hostile, pushy face. 

It's one thing to make a sound argument if/when another person is willing to hear you out, and it's another to push, push, push, and just not take a hint--not interested!

On the show, The Last Kingdom, this past week, the English priest was trying to convince the violent Danish Viking to convert to Christianity--the priest thought that it was working as he continued to work the Viking over, until suddenly, the viking stands up and thrusts a sword through the priest.

Pushiness over!

If you can make a poignant argument for something and influence things for the better by all means try, but if you are just going to act the pushy b*tch, then be ready for the fallout from a non-receptive and eventually hostile audience. ;-)

(Source Photo: Andy Blumenthal)

A Pushy B*tch/B*stard

Wild Advertising Art

I took this photo of an ad for Milagro Tequila on the side of a tour bus in Washington, D.C.

Milagro ("Miracle") is a company that prides itself on it's collaboration with artists to create cool murals to advertise it's liquor. 

Tequila is made from the sweet, fruity, blue agave plant from northwest Mexico, hence the writing over the mural saying, "Agave Expressionism."

It must be challenging to look out the windows of this tour bus covered in this very blue mural and messaging. 

Why is this ad effective? 

First, it is intense and exciting--the vibrant colors, the big mask with the bulging eyes, and the skulls with the green leafy stuff growing out of the head. 

Second, it really is a work of art, and you wouldn't expect to see this on a regular tour bus shlepping around town. 

Third, the cultural contrast between the Mexican artistic expressionism and the rest of the comparatively humdrum city life is standout. 

Fourth, after a long hard day at work, people are tired, thirsty, and ready for some fun--so this is a welcome message.

Overall, this has the creativity and connection with the people to hit the mark--pretty neat. ;-)

(Source Photo: Andy Blumenthal)

Wild Advertising Art

Getting Your Message Out With Impact

There is an old Jewish parable about the body parts arguing which is most important. 

Each makes it's case that without that part, we just couldn't function. (No jokes here now!)

But in the end, the tongue that harnesses the power of speech demonstrates that it is most important, because it is through our words that we may live or die. 

- Say the right thing--something smart and influence the masses--and you can change or even save the world.

- Say the wrong thing--something stupid, inflammatory, and damaging--and it can literally mean your or someone else's life.

From an early age, we come to recognize that communication is so important to our success. 

Hey, I need a bottle or diaper changed...please!

Or answer the (interview) questions well, and you can land yourself in the best schools and jobs and even with the best ladies. :-)

Those that succeed with communication, can we make themselves and their positions heard, understood, and accepted.

What are some common communication strategies people employ?

Well as we've all learned, it's not always the one who is the boldest, screams the loudest, or repeats themselves the most that wins the argument--although at times, that too can work when force of debate, undeterred passion, and a little crazy can hammer the points home. 

Having the best laid out and most rationale argument--some people will rightfully be influenced by logic and common sense. 

Sincerity, integrity, honesty, and appealing to people's gut and emotions--this certainly goes a long way as many people are driven by their feelings as well as their instincts and genuine character assessment of others. 

Making people confront what scares the hell out of them--fear is a big motivator for action and everyone is afraid of something and usually many things. 

Oh, of course, the religious argument that "It's what G-d wants" and there will be fire and brimstone if you don't do it that way--well reward and punishment, heaven and hell, divine justice--that certainly will move masses. 

"The pen is mightier than the sword."

For those who can effectively harness the power of their speech and intellect, the sky is the limit. ;-)

(Source Photo: Andy Blumenthal)

Getting Your Message Out With Impact

A Ricksha With A Worthwhile Message

This guy is pedaling this ricksha around town in Maryland, USA. 

And it carries messages of hope and peace. 

Some examples (visible in the photo):

- "Promote the Olympic spirit."

- "Hope for world peace."

- "Protecting mother earth."

It looks like he could be right off the streets of China or something and transported here to deliver and remind us of these important ideas. 

What is interesting to me is that in this day and age of social media and online advertising where messages are often drowned out amidst the daily deluge we get, that here a simple ricksha can grab people's attention and perhaps have a positive influence on them.

With just some subtle messaging along the vehicle's canopy and with pictures and flags around the back.

Perhaps it's not only how much one advertises and promotes, but how thought-provoking and novel it's done. 

I don't know how many miles this guy can pedal a day, but I bet he gets more likes than much of the garbage just being throw up online because it's so easy and available for everyone to do. ;-)

(Source Photo: Andy Blumenthal)

A Ricksha With A Worthwhile Message

Talking It Cryptic

So for a while when I received weirdly worded communications from others, I thought "Gee, this person doesn't know how to communicate!"

They aren't saying what they mean or aren't saying it clearly, and I am having to decipher it, read between the lines (more than usual) and certainly not always getting it right. 

I seriously thought some of these people needed to go for remedial communications and project management training, and was more than willing to send them.

Then, I started to see the bigger picture and context and it was beginning to all make sense.

The terse messages, the cryptic language, the dancing around the topic...these were not (necessarily) because the person couldn't communicate well, but it was intentional!

No, they weren't trying to mess with me.

They were afraid to say what they really wanted to say--not to me, but generally speaking.  

Why?

Conjecture, but perhaps they didn't want "it" so explicit, they didn't want a flagrant (unnecessary) trail, they didn't want to potentially get in any trouble. 

So they truncate, obfuscate, used "code" words (not real code, symbolic) and otherwise made the communications so vague that they had plausible deniability or could interpret it just about any which way they wanted.

Ah, sort of a "get out of jail free card"--self made, signed, sealed, and delivered.

This is the art of being cryptic!

Fear and overly strict political correctness is not a good thing when what you really need is clear and honest communications from folks.

We do ourselves a disservice by "playing games," keeping hidden agendas, and protecting ourselves over the necessity to get the mission accomplished and done well.

Perhaps when people are caught between competing masters and agendas, they are "forced" to do this to get the job done, stay alive, and in the important game we all must play in life.

Ink a dink a bottle of ink the cap fell off and you stink...got that?  ;-)

(Source Photo: Andy Blumenthal)

Talking It Cryptic

Taking The Spin Off Things

Ok, so here is what I learned over the years about communication...

Question everything, believe nothing (except in G-d).

It's not just that a lot of people out there are full of sh*t--yes, that is true too. 

But also that many powerful people are experts at manipulation and spin. 

Take just some recent some examples:

- We didn't just give America and Israel-hating "suicidal, apocalypse-seeking" Iran a clear path to the bomb and in just half a generations' time (along with hundreds of billions to continue funding global terror and a lifting of the weapons and ballistic missile embargo), instead we have a "comprehensive long term deal with Iran that will prevent it from obtaining a nuclear weapon."

- With the hackers who not only showed how to take wireless control of a moving Jeep Cherokee, but also released information on how to do it, they didn't put another tool in the toolkit of the cyber attackers and terrorists out there, instead "they are bringing atttention to an issue auto makers have for too long ignored."

Could go on and on to issue after issue...

The point is that from a young age we are primed to respect, listen, and automatically believe figures of authority and experts--when our parents, teachers, spiritual leaders or a policeman or fireman says something, we naturally believe them, who they are, and in them. 

This is what politicians and executives and other people in power prey on--that we will believe them over everyone else or any other facts to the contrary. They have the title, the uniform, the badge, or whatever, and so they must be good, honest, and trustworthy.

However, good parents and teachers make sure to tell children not just to take people or what they say at face value. For example, if someone comes to the door and says they are delivering a package, don't just open the door.  Look through the peephole, ask for identification, or have them come with a neighbor, etc. 

I remember in the very first movie of "Death Wish" with Charles Bronson, where his wife and daughter answer the door expecting a simple delivery from the supermarket that they were just at and instead they get a brutal gang that murders the wife and rapes the daughter. 

Similarly, in cases where women get pulled over, attacked, and raped by someone with flashing lights, siren, and even a fake uniform/badge--even as you believe you are obeying the law, others are taking advantage and fooling you.

As comforting as our beliefs are and perhaps even that we just want to believe--things often are not as they appear or what we want or expect them to be--what goes on behind the scenes and the spin that comes out in front are designed to intoxicate the masses. ;-)

(Source Photo: here with attribution to Kristian Niemi)

Taking The Spin Off Things

Snapchat, Eat Your Heart Out

As so many of you app users know, Snapchat allows you to send texts, drawings, photos, and videos, but with privacy, knowing they will disappear in a few seconds.

Disappearing messages is certainly not a new idea--in spycraft or for kids. 

Remember the disappearing ink (or maybe you've forgotten because it disappeared)?

Well, this is a photo of disappearing-disappearing ink!

Someone apparently stole the disappearing ink right out of the packaging in the store--it has truly disappeared. ;-)

(Source Photo: Rebecca Blumenthal)

Snapchat, Eat Your Heart Out

Oh, Change!

What an astute comic this is about change. 

"Who wants change?"  Everyone raises their hands enthusiastically.

"Who wants to change?" Everyone has their hands and eyes down. 

I suppose that is the difference between a nice lofty but esoteric concept, and something that actually impacts us and requires our attention, resources, and hard work. 

So what sounds good for the masses in a speech or article may sound entirely different when applied to the individual. 

Who me change?  No, that's someone else's problem!

- Global warming and environmental destruction--that's coming from China now.

- Russian aggression in Ukraine, Georgia, the Baltic States--it's a European issue.

- The Arab Spring with governments being overthrown and countries destabilizing into sectarian violence--that's for The Gulf States to worry about. 

- Higher taxes to pay for social entitlements--let the very rich pay for that.

- More security and surveillance for counter-terrorism initiatives--let's just surgically target the bad guys with those. 

Let's face it--we all have a lot on our plates already and we are suckers for a good talking to about some broadly-based, fantastical future that is better, happier, healthier, and more peaceful and prosperous.

But what do you have to give up or sacrifice for this future utopia or making progress towards it...ah, that's not a message we really want to get into now, is it?

Change...it's good for the next guy and gal; let me have my cake and eat it too. ;-)

(Source Photo: here with attribution to starecat.com)

Oh, Change!

How To Give Employee Feedback

Finally some realism about how to conduct employee evaluations...

The Wall Street Journal reports that in the past employees could expect that "we would bring them in and beat them down a bit."

But now, managers are expected to "scrap the negative feedback" and "extol staffers strengths" (accentuate the positives).

Companies are realizing that negative feedback does "more harm than good."

- You tick off the employee and ruin any positive relationship and trust. 
- The employee feels unappreciated, hurt, and in jeopardy. 
- Employees project their hurt feelings and accuse you of being the problem. 
- The deteriorating state makes them fear that you are working against them and they become unmotivated to try to do better.
- Instead, they spend their time working against you (and the company), and looking for another job. 

There is an old saying that you don't sh*t where you eat, and so it is with employee performance evaluations.

In over 25 years, I have never seen negative employees reviews produce positive results!

However, I have seen that sincerely praising everyones' best efforts, leveraging their strengths, and being thankful for what each person contributes makes a high performing team where people are loyal, want to work, and contribute their best. 

Everyone has weaknesses and problems, and frankly most people when they are being honest with themselves, know what their issues are. Pointing their face in it, doesn't help. (Have you ever told a fat person that they need to lose a few pounds?)

One idea that I did like from the Journal is called "feedforward," where you ask "employees to suggest ideas for their own improvement for the future."

This way each person can be introspective and growth as they mature and are ready, but not under threat, rather with support and encouragement. ;-)

(Source Photo: Andy Blumenthal)

How To Give Employee Feedback

Design Is Cool

I took this photo of this Design logo on the side of a bag this guy was carrying. 

It is from the Cooper-Hewitt National Design Museum in NYC (and if I am ever back in town there, I'd like to go there).

I like this logo a lot...everything from DE*SIGN to all the descriptions of design and why it's so important to us.

- "Design is art people use." (Design is artisitic and creative)

- "Design is communication." (A picture is worth a thousand words)

- "Design is the stuff around us." (It's practical and functional)

- "Design is a verb." (Design is something we do from coming up with the concept to creating the end product)

- "Design is systems." (Design is how we format and package and is integral to making the content easy to use and come alive)

- "Design is a way of thinking." (Design is big-picture thinking that connects the dots)

- "Design is problem-solving." (Design uses visualization to understand and think through process and problems). 

A good designer is invaluable and design is absolutely cool. ;-)

(Source Photo: Andy Blumenthal)

Design Is Cool

You Can't Hide Your Feelings

You can try to hide your feeling, but it won't work...

Your emotions are now an open book to anyone with facial-recognition software, such as from Emotient, Affectiva, and Eyeris.

This video from Emotient shows examples of Dr. Marion Bartlett demonstrating very well how the system is able to pick up on her expressions of joy, sadness, surprise, anger, fear, disgust, and contempt. 

From broad displays of emotion to subtle spontaneous, natural displays, to micro, fast and involuntary expressions, the system detects and clearly displays it. 

Described in the Wall Street Journal, the software, in real time, successfully uses "algorithms to analyze people's faces" and is based on the work of Dr. Paul Ekman, who pioneered the study of facial expressions creating a catalog in the 1970s with "more than 5,000 muscle movements" linked to how they reveal your emotions. 

A single frame of a person's face can be used to extract 90,000 data points from "abstract patterns of light to tiny muscle movements, which get sorted by emotional categories."

With databases of billions of expressions from millions of faces in scores of countries around the world, the software works across ethnically diverse groups. 

Emotion-detection has a myriad of applications from national security surveillance and interrogation to in-store product marketing and generally gauging advertising effectiveness, to helping professionals from teachers to motivational speakers, executives, and even politicians hold people's attention and improve their messaging.

Then imagine very personal uses such as the software being used to evaluate job applicants or to tell if a spouse is lying about an affair...where does it end?

Of course, there are serious privacy issues in reading people's faces unbeknownst to or unwanted by them as well as possibilities for false positives, so that people's feelings are wrongly pegged or interpreted. 

In the end, unless you wear a physical mask or can spiritually transcend yourself above it all, we can see you and soon we will know not just what you are feeling, but also what you are thinking as well...it's coming. ;-)

You Can't Hide Your Feelings

Eye To Eye

I took this photo from a sticker plastered on the street corner in Washington, D.C. 

What I like about it, aside from it's cute, is that I see a message here about good communications and conflict management skills. 

Notice the eyes are different (one is green/yellow and the other is orange/blue)...like it's two people. 

But there is one mouth open, speaking between them.

This speaks to that while we may be talking to each other and even think we are saying the same thing ("violently in agreement"), we need to make sure that we are listening, understanding, and working through our differences--so at the end, we are both really "seeing eye to eye." 

While each of us is different, and we may never fully agree (and cabn "agree to disagree"), we can also negotiate and come to terms on a win-win course of action. 

Talk it out, bridge the gaps, and get to a place where we not only are able to see eye to eye, but can then go forward together and make it truly work. ;-)

(Source Photo: Andy Blumenthal)

Eye To Eye

Everyone Participates

So very infrequently do suggestion boxes actually work. 

In the office, I remember when the suggestion box was put out and the biggest suggestion put into the box was to bring paper towels back to the bathrooms after these had been replaced months before with hand dryers, so the toilets wouldn't get clogged up!

Most of the time suggestions boxes like meetings don't get the participation and input needed. 

Today, in the New York Times, Phil Gilbert says that in the meeting room, "You've got the extrovert, the introvert, the know-it-all and the ambitious steamroller. No matter what the mix, there's always someone who dominates the discussion, and others who defer to that person out of frustration--or worse, complacency."

Truthfully, I think Gilbert misses the point--most people don't speak up not out of frustration or complacency--but rather from fear...fear of sounding stupid, fear of people disagreeing with them, and fear of management retribution for saying the"wrong" thing.

In any case, his reflection on how some at IBM deal with this is helpful (although frankly I've heard this approach before and it was from a strategic planning class I believe, and not from IBM):

- Everyone writes their input on sticky notes.

- You go around the room where everyone contributes an idea and posts their note to the wall or board (and you keep doing this until ideas are exhausted). 

- The facilitator groups like ideas/sticky notes to start to form common theme and direction. 

- The group may go out and come back again for another round of ideas and input.

The point is everyone contributes to the discussion...no idea is a bad idea...and not one in the room is left to sit idly in the corner playing with their smartphone, daydreaming, or picking their noses. 

Through vetting and discussion, the best idea(s) become evident. 

I like how Gilbert ends his article emphasizing the importance of getting everyone's ideas out there..."Once you know something, you can't unknow it--you have to act."

Knowing what everyone really thinks is half the battle. 

The other half is executing on the really great ideas that people come up with (Gilbert doesn't address this). 

And again for that you need EVERYONE to contribute their talents...big mouths, naysayers, and do nothings begone! ;-)

(Source Photo: Andy Blumenthal)

Everyone Participates

Micromanaging Your Customers

Standing in line at the store the other day, I've got to to say that I sort of really resented this ridiculous check out line.

We are not in kindergarten and do not need little footsies and signs to tell us where to stand, how far apart, and who is up next in the line.

Actually, it's really not all that complicated--we can figure out to lineup in front of the counter and wait our turn civilly.

Micromanaging your customers (or for that matter your employees) is a pretty stupid idea.

Get your own house in order--and do a good job servicing the people that are paying you (or working to make you a success).

How about you take your little feet over behind the counter and get the line moving that much faster and stop making us wait so long to begin with to give you our business.

Happy Black Friday...loosen the reins a little won't you and you'll find a happier customer (and employee) base and make some more money in the process. ;-)

(Source Photo: Andy Blumenthal)

Micromanaging Your Customers

In Case Of Emergency

Washington D.C. Metro Emergency Instructions

Ugh, long and boring.

How 'bout this instead:

- Don't Freak Out

- Don't Get Out 
(unless your in immediate danger)

- Don't Take Your Bulky Stuff Out

- Don't Fry When Your Out 
(stay away from the electrified 3rd rail--zap!)

Easy, smeazy. ;-)

[Note: Follow instructions at your own risk.]

(Source Photo: Andy Blumenthal - sorry so fuzzy, train was moving)

In Case Of Emergency

Living In Fuzzyland

There was a very good piece in the New York Times by Steven Kurutz called "The 'Kind of' 'Sort of' Era".

The point of which you can, kind of, figure out.

We sort of come across as if we don't know what we are talking about.

It drives us crazy when our kids seem to constantly use that sort of language. 

We tell them to cut it out, but they, kind of, don't listen.

So now the contagion has spread and adults (many of which are in powerful positions) have adapted this tentative language, and sort of feel better using it. 

Why?

Because either they really often dunno what the heck they are talking about or just want to score political points, and so it kind of makes sense.

What? you say--all the "Geenius" pundits, researchers, academics, government officials, big company bosses kind of don't know? 

Ah yeah--we often discuss ad nauseam, throw in a few numbers or spurious "facts" and then sort of just make our best "guesstimate."

Usually, it's kind of like our gut, intuition, whims, politics, or personal agendas drive our approach or decisions as much as anything else.

This is reflected in what is often sort of wishy-washy deliberations and back and forth "decision-making."

Most of the time the answers are obvious....

- Disease Management: Make an ebola quarantine. SAFEGUARD AMERICAN LIVES.

- Terrorism: Put "boots on the ground." INEVITABLE.

- National Security: Cut a bad deal with longtime enemies building dangerous weapons of mass destruction. RIDICULOUS.

- Economy: Balance the budget for our children.  BEFORE IT'S TOO LATE.

The list goes on and on...

Kurutz is right--we are uncertain about what we are saying and doing, and this is reflected in our "hedge-speak" and our one-foot-in tactics, getting us sort of nowhere as a country. 

I for one am fed up with all this kind of/sort of stuff, and think we need to take a stand, speak the truth, make important decisions, and move forward from fuzzyland where we are now all living. ;-)

(Source Photo: Andy Blumenthal)

Living In Fuzzyland