When The Cheapest Task Is Too Expensive

TaskRabbit is a new way to get odd jobs done by simply posting them online for others to bid on and perform them.

Browsing the list of tasks out there now, I see everything from driver for a day to laundry, matching paint colors to organizing a library, picking up items from the store to installing a t.v.--I suppose if you need it (and it's legal), you can post it. :-)

The service is available in LA, San Francisco, Orange Country, Boston, and NY--so far.

Basically, the way it works:

1. You, the "Sender", go online and name and describe the task, including when and where you want it done as well as the maximum you are willing to pay.
2. "Runners" are alerted and bid the minimum that they are willing to accept to do the job.
3. You review the bids and select one.
4. The runner performs the work.
5. You review, rate, and reimburse for the work.

Wired (August 2011) calls TaskRabbit the "eBay for real world labor," although there are other competitors out there such as AirRun and Zaarly.

In TaskRabbit, "Customers pay by credit card, and the runner's share gets deposited into a TaskRabbit account, with checks cut every Friday."

"TaskRabbit takes 12-30% cut of each transaction."

97% of tasks get a bid from at least one runner and 75% of tasks get completed.

If you want to become a Runner-- you apply through a 3-step process that includes an application form, video interview, and a federal criminal background check.

Gaming mechanics is used to rank top runners, display their experience level and average customer reviews, and provide them a progress bar to show points needed to get to the next level.

TaskRabbit fills an important niche in our society that is increasingly time-presured, convenience-oriented, and service-based and where more and more people hire themselves out as consultants, freelancers, and Guy/Gal Fridays.

While I can see the benefits to people who need to get work done and for people looking for work, there is something about this process where we bid out our labor by the individual task--like in the video where we need someone to pick up dog food--that it can get a little degrading and meaningless. No longer are we hiring people for their knowledge, skills and abilities for long-term contributions and growth prospects, but rather we are tasking out the smallest and most mundane of tasks to the lowest bidder.

Harvard Business Review (July-August 2011) in an article called "The Age of Hyperspecialization" wrote of the new social challenges with companies such as TopCoders that crowdsources out IT work to 300,000 freelance developers in more than 200 countries, such as: "the possibility of exploitation as work quickly finds the cheapest takers, and the opportunity for deception when workers can't see the larger purpose to which they are contributing."

Crowdsourcing or outsourcing these everyday tasks can bring speed and quality to what we are looking for, but the true cost comes in terms of "digital sweatshops" and potentially "dull and meaningless" work.

Is this level of economic efficiency going to cost us all more in the end?

When The Cheapest Task Is Too Expensive

G-d Bless America

Great job by the Silhouettes last night on America's Got Talent.

An inspiring remembrance for upcoming 10-year anniversary of 9-11.

Truly, the land of the free, brave, and talented.

G-d Bless America

Wolfram| Alpha Reviewed

Here is an impressive video (actually part 1 of 2) introduction to Wolfram | Alpha by Stephen Wolfram.

It is an "computational knowledge engine" ( or answers engine) that was released 2 years ago on May 15, 2009 and was named the greatest innovation of 2009 by Popular Science.

It differs from Google or a traditional search engine in that it does not deliver a list of links to documents or web pages, but rather it delivers computed answers from structured data.

As there are so many web sites that profess to answer our questions--whether Q&A sites like Answers.com and Quora or online encyclopedias like Wikipedia, I am intrigued by Wolfram Alpha's computational knowledge niche.

While the site is useful for getting everything from the GDP of France to the height of Mt. Hermont, I found the Wolfram Alpha site struggling to answer a set of basic test questions:

1) Total amount (also tried "size") of federal deficit -- No, don't want a definition of a deficit.

2) Number of U.S. embassies around the world -- No, don't want the U.S. population, density, language, etc.

3) How many employees at the Department of State -- No, don't want a list of U.S. states.

4) Air craft carriers in U.S. Navy - 11 (okay, yay!, but no list of what these are and no hyperlink, boo!)

5) (let's try this) What are the names of U.S. aircraft carriers - No, don't want the number of passengers and goods transported in 2009.

6) Planned number of F-35 to be produced -- No, don't want the function line F-35.

7) Members of House of Representatives - Yes, 435.

8) Time in Alaska - 3:46 am, thanks.

9) Age of International Space Station - launch November 20, 1998 (12.7 years ago) - informative.

10) Depth of Earth's crust - 0-22 miles - not bad.

11) Volume of Pacific Ocean - big number provided - good enough for me.

12) Largest lottery winnings - No, not the movie, "The Lottery."

While Wolfram Alpha is impressive in mathematical and scientific prowess, too often, the answers just did not compute for the everyday questions posed.

As busy people juggling many different roles in life, it's nice to actually get an answer back when you have a question, rather than have to start searching through thousands or links from the traditional search engine page.

But when instead of getting answers, you see messages that the search engine is "computing" and then coming back with null or void responses, we are left worse off then when we started.

We shouldn't have to think long and hard about what we can ask or how we to ask it; the search engine should be user-centric and we should be able to be ourselves.

As search engine users, I think we have the right to expect that our focus should be on how to apply the answers rather than on the engine itself or else something is wrong.

Wolfram| Alpha Reviewed

Undersea Internet Cables-See Them for Yourself

I've always been interested in maps, geography, and geospatial information systems (GIS).

Coming across Greg's Cable Map--I thought this is sort of idiosyncratic, but fascinating too.

This is an interactive map of our global undersea telecommunications infrastructure.

If you ever wondered how you were able to connect with someone anywhere in the world in split seconds (satellites aside--since we all don't have immediate access to that), here it is.

How it works: Either you can search the list of cables of the right, click on any one of interest and it highlights it on the map for you or vice versa click on a telecommunications link on the map and it bring up in the right-hand column the points of the cable landings and reference to more information .

Another cool feature, is the ability to display the telecommunications infrastructure from before, during, or since any period of time--so you can get a historical perspective of what the Internet for example looked like or didn't look like only ten or fifteen years ago. Can anyone say carrier pigeon? :-)

There is also the ability to click on the bottom of the map on the check boxes for either or both the active or future cable links to see where we are now ("as-is") and where we are going ("to-be") in terms of Internet connectivity.

Next time you read in the newspaper about a large-scale Internet outage like the multiple ones that occurred when undersea cables were cut in the Mediterranean in 2008 causing outages from the Mideast to India, you can look it up here and see for yourself how "the foot bones connected to the ankle bone."

Enjoy and have a good weekend!

Undersea Internet Cables-See Them for Yourself

An Infographics Treasure Trove

There is an amazing web site for creating, sharing, and exploring information visualizations (a.k.a. infographics)--it is called Visual.ly

There are currently more than 2,000 infographics at this site; this is a true online treasure trove for those who like to learn visually.

The infographics are categorized in about 21 areas including technology, science, business, the economy, the environment, entertainment, politics, and more.

I've included an example, from the Social Media category, of an infographic called The Conversation Prism developed by creative agency, JESS3.

As you can see this infographic displays the spectrum of social media from blogs and wikis to Q&A and DIY sites--it is a virtual index of social media today.

What I really love about infographics is that they can convey such a wealth of information in creative and memorable ways.

Moreover, there is such a variety of infographics out there--basically these are limited only by the imagination of the person sharing their point of view and their talents in conveying that information to the reader.

As someone who is very visual in nature, I appreciate when the content is rich (but not jumbled and overwhelming), and when it is logically depicted, so that it is quick and easy to find information.

In the example of The Conversation Prism, I like how it comprehensively captures all the various types of social media by category, color codes it, and visualizes it as part of a overall communications pie (or strategy).

To me, a good infographic is something you can relate to--there is a aha! moment with it.

And like a great work of art--there is the opportunity to get a deeper meaning from the visual and words together then from the words alone.

The shapes and dimensions and connections and distances and colors and sizes--it all adds meaning (lots and lots of context)--I love it!

I could spend hours at a site like visual.ly learning about all the different topics, marveling at the creativity and meaning of the information being conveyed, and never getting bored for a second.

An Infographics Treasure Trove

When Free Speech Goes Afoul

Freedom of speech is one of our most precious rights.

However, there are limits - times when the right to speak and publish comes up against the principle that one should not cause harm to others.

The famous example is that you cannot falsely cry, "Fire!" in a crowded theater.

Free speech--yes; harm to others--no.

This week (11-17, July 2011), a BusinessWeek article called "Set Them Free" exemplifies what can happen when free speech goes too far.

The article is an argument in favor of illegal immigration.

The author's thesis is stated in the form of a rhetorical question: "Laws against illegal immigration make little economic or moral sense. So why punish the brave citizen who break them?"

Certainly, I am sympathetic to newcomers to our land. I come from a family of immigrants, like so many American citizens, and I value the opportunities and freedom this country has provided to me and my family.

However, in this article, the author openly promotes breaking the law. He supports "illegal" immigration and calls for others to facilitate it.

One can argue about economics and morality of immigration policy, but from my perspective, obviously, no country can have fully open borders. Logically, this helps to ensure safety, security, and social order. Coming up on the 10-year "anniversary" of the events of 9/11, this is a no-brainer.

I therefore have trouble believing that Bloomberg would publish an article essentially calling for an end to border security. Any arguments regarding economic benefit do not detract from the clear negative implications for national security. (Note: all opinions my own.)

Not only does the article ignore this point, but it brazenly calls the laws against illegal immigration "immoral."

The author stretches the limits of free speech beyond the breaking point in my view, when he recklessly states: "When a law itself prohibits doing the right thing, when it is immoral rather than just annoying or inconvenient, and when breaking the law does no great harm to any others, it is justifiable for people of conscience to chose to break that law."

He literally states that illegal immigration is "the right thing (!)"

How can a mainstream media source publish such extremist rhetoric, even going so far as to compare the U.S. laws to apartheid: "Current, U.S. immigration laws have all the moral standing of pass laws in apartheid South Africa."

In addition to teaching us that free speech can be misused to spread extremism, hatred, lies, promote civil disobedience, and enable chaos, there are some other unfortunate lessons here.

The first is that one must think critically about what one reads, even if it is in a supposedly "mass media" publication. For immigration is a blessing and a privilege, but not an entitlement. Nobody has the right to enter another country's borders at will, without restriction.

Second, and more troubling, extremist thinking clearly continues to flourish not only outside our borders, but from fanatics within.

While I agree that we should always be moral, help those in need, and make good economic decisions, this does not negate the importance of maintaining security and social order. Further, it is irresponsible at the very least to promote breaking the law, and offensive to compare illegal immigration as an issue of economic exploitation to the drastic human rights abuses of apartheid South Africa.

(Source Photo: here)

When Free Speech Goes Afoul

Future Of Space Travel

For those of you who are upset to the see the final Space Shuttle mission this week, we definitely have something to look forward to with the new Orion, Multi-Purpose Crew Vehicle (MPCV) for manned space flight.

The main saucer-shaped "Crew Module" can separate from the "Service Module" that contains the propulsion, water and oxygen for sustaining life, and cargo transport (this is similar to the flying "saucer" that could separate from the main body of the Star Trek Enterprise in later episodes).

Orion will supposedly be the most advanced space vehicle out there to support missions from 4 to 900 days (virtually a full blown Star Trek voyage).

It is being built by Lockheed Martin (an early supporter of the United Federation of Planets?) and will have advanced life support, propulsion, avionics, and thermal protection for reentry (and hopefully in development are the phasers, photon torpedos, phase modulating shields, warp core, and transporter).

The Orion will be able to transport 4 crew and may be augmented by Robonauts (sort of like Data the android, but with no personality yet).

Robonauts are engineered by a collaboration of NASA and General Motors, and according to GM, they will help automate "dull, repetitive, and ergonomically challenging tasks" and make us more efficient in both the aerospace and automative industries.

Note: A robonaut is currently up on the International Space Station for testing (a precursor to Deep Space Nine).

Progress is being made, cool things are coming, and we will hopefully all be fortunate to see it unfold.

Gene Roddenberry was right about our future all along. :-)

(Source Photos: Star Trek Enterprise from here)

Future Of Space Travel

How Far Will You Go?

This week we watched with horror as a Texas baseball fan and firefighter fell to his death attempting to catch a ball hurtling into the stands.

This man overreached in this case, and went to his death in order to try and catch a baseball!

He did an ordinary thing and it cost him his life--right in front of his son.

It is tragic--unbelievable.

Ironically, the same day, the Wall Street Journal (8 July 2011) has an article called "The Taming of The Fans," about what they call "rowdy fan bases" and efforts to control the craziness.

In response, a "fan code of conduct" is being adopted by some.

"Among the no-no's:"

- Fighting

- Illegal drugs

- Laser pens

- Drinking underage

- And so on.

About a month ago, there was the riots in Vancouver after the Stanley cup was lost and from the chaos came the now famous photo of the kissing couple, the girl having been injured and on the ground in the mayhem.

We live in an unpredictable world--where things can get out of control.

When rationality, morality, and a sense of moderation get away from us, thenterrible things happen--death, destruction, chaos.

And of course, this is not limited to fans of sporting events and rock-and-roll concerts.

This week, we watched with mouths agape as people like Casey Anthony and Dominique Strauss-Kahn basically walk away from some very serious and terrible charges. While no one can say what really happened, we were all really shocked at the outcomes.

For months now, we have been watching with indignation as various Middle-East dictators shoot, kill, besiege, and round up their own people in order to maintain power in the Arab Spring.

Lara Logan, the CBS reporter, who was sexually attacked and brutally beaten by a mob in Egypt's Tahir Square during the riots in February, is another recent horror tale that speaks volumes about people going to non-sensical extremes and committing atrocities.

The images and sound bites are there basically everyday of people, organizations, and societies going to the extremes and doing unthinkables--really these are burned into consciousness (for others it's in their subconscious).

People are willing to go to all sorts of extremes to get what they want, do what they believe, or just to go sheer crazy.

Sometimes, those efforts are rewarded and others get their due--in the end, I believe justice prevails in this life or the after.

Our world sits on a fine line between sanity and insanity--life and death.

People are tempted "to go for it" to get what they want all the time.

But the challenge is to weigh the cost and benefits and chose our actions carefully.

There is a domino effect to our choices--and we own the consequences.

Will we pull ourselves back from the edge--when the ball is coming our way in life?

How Far Will You Go?

Technology To Fit You

I have a new article in Public CIO Magazine(June/July 2011) on the subject of our fascination with "extreme size" in technology.

From super-sized televisions and mega data centers to smaller and smaller personal computing devices, we are attracted to the computing on the edge.

Read the article at Public CIO Magazine.

Hope you enjoy.

Andy

Technology To Fit You

Appropriate Technology For All

For July 4th, we headed down to the D.C. Folk Life Festival today on the Washington Mall.

The Peace Corps had a number of exhibits at the festival, including one on what they call "Appropriate Technology."

Appropriate technology is about being user-centric when applying technology to the local needs and realities on the ground around the world.

There are 3 key rules in developing and implementing appropriate technology:

1) Affordable--technology has to be affordable for the people that are going to use it. Even if it saves money in the long-term, it has to be something that can be acquired by people without access to traditional financing in the short-term.

2) Local--the material must be available locally in order to make it accessible to people living in remote and even dangerous parts of the world.

3) Transparent--the design of the technology must be transparent with the assembly instructions available to the local people, so that it can be maintained indigenously.

One company that is helping needy people around the world using appropriate technology is Global Cycle Solutions.

Two products from this company that attach to your bicycle were on display and one was actually being demonstrated:

1) Corn Sheller--For $75 plus shipping this attachment to your bicycle shells corn from the husks in pretty amazing speed. According to the supplier, you "can fill a 90-kg sack of maize in 40 minutes and 10-15 sacks per day...[so the] machine pays for itself within a month." (Pictured you can see the exhibitor from Peace Corps loading the corn into the device and the husk coming out the other end; a little girl is pedaling and powering the device in one, and a little boy is spinning the wheel in the other.)

2) Phone Charger--For $10 plus shipping this bicycle attachment charges your phone as you pedal from place to place or as you spin the wheel in place. According to the website, it "charges as quickly as using a wall outlet." (Pictured is the bike and charger on display.)

Since bicycles are routinely found around the world, these add-on devices that help in food preparation and communications are practical and cost-effective.

Appropriate technology is not a technical term and the concept is not rocket-science, yet if we just keep in mind the people we serve--what their needs are and what constraints they may be living under--we can make solutions that are functional, cost-effective and sensible, and we'll can help a lot of needy people in the world, bells and whistles aside.

(Source Photos: Andy Blumenthal)

Appropriate Technology For All

What's Relationships Got To Do With It

It is said that one of the key differences between leaders and staff is that leaders are supposed to spend significantly more time on relationships, while staff tend to concentrate on the task at hand.

A number of professors from the University of Virginia indicated that leaders who didn't spend at least 50% of their time and effort on relationship building, tended to be much less successful professionally.

According to them, there are 3 areas of professional competence--i.e. necessary skill-sets:

1) Technical--what you need to know in terms of subject matter expertise to do your job (e.g. finance, engineering, sales, etc.)

2) Cognitive--these are the information-processing abilities to reason and problem-solve (e.g. perception, learning, judging, insight, etc.)

3) Relationship--this is interpersonal skills and emotional intelligence (e.g. teaming, motivating, resolving-conflict, influencing, etc.)

As you role changes from staff to supervisor and to manager, so does your time spent:

- Staff: Technical 60%, Cognitive 20%, Relationships 20%

- Supervisors: Technical 40%, Cognitive 25%, Relationships 35%

- Manager: Technical 15%, Cognitive 35%, Relationships 50%

In others words, as you advance from staff to management, you job changes from being the "technical expert" to spending more time solving specific problems and building relationships.

Additionally, managers who delegated, supported, trusted, and empowered, and didn't micromanage the tasks--we're the kinds of managers/leaders that people wanted to work for and would give more of themselves to.

So leaders who excel at building meaningful professional relationships, benefit not only from developing important and trusting networks of people around them, but also from actually developing a more satisfied and productive workforce.

Relationship building is much more than the proverbial "3-martini lunch,"--although 1 or 2 don't hurt :-)--rather it means:

1) Identifying and surrounding yourself with people that are smarter than yourself--relationships are most fruitful and enjoyable with someone that can challenge you.

2) Reaching outside your "normal" boundaries (organizational, functional, industry, geography) to diversify the sphere of influence--new ideas and best practices are not limited to any one domain.

3) Ensuring that integrity and trust are cornerstones of any any relationship--there is no compromising values and principles for any relationship!

4) Giving of yourself in terms of self-disclosure, assistance to others, and our most precious resource of time--relationships are not built on thin air, but involve work by both parties; it's an investment.

Finally, while relationship-building is critical to leadership success, it is important to surround ourselves with the "right" people as Harvard Business Review (July-August 2011) states this month: "Bring people with positive energy into your inner circle. If those around you are enthusiastic, authentic, and generous, you will be too."

So choose your professional network as carefully as you would choose your friends.

(Source Photo: here)

What's Relationships Got To Do With It

Happy Guy Dancing

Sometimes there is a moment that really captures the essence of being alive.

I had that kind of moment watching this great band, Lucky Dub, sing their song "No Money, No Worries."

This song seemed especially apropos in today's challenging times.

But the guy dancing to the music really stole the show--he was so freed by the music and living in the moment.

It was a joy to watch!

Thanks to G-d (and Apple) that I was able to capture it on video.

Hope you enjoy it as well.

(Source Video: Andy Blumenthal)

Happy Guy Dancing

Technology, Just Eat It

What is with the iPhone and food?

Yesterday, one of my dear wonderful relatives showed me a blog with a recipe and pictures for the iPhone cake from the end of last year.

Like who would think of eating an iPhone--even as a cake???

Then today, I came across, the iPhone fruit bowl--an iPhone made up of all different colorful fruits posted to YouTube this week.

As I started to get curious about this iPhone food phenomenon, I researched a little further.

Now, I found iPhone cupcakes going back a few years to 2008.

The iPhone was only first released at the end of June 2007, so only about a year after, the iPhone as food started making it's debut.

Then here's another twist on this, an iPhone food-encrusted case "decorated with whipped cream, berries, star-shaped cookie, heart-shaped macaron, ice cream and sliced apple."

So, with the iPhone, what I thought was just an amazing technology, I have come to learn is in just about every sense of the word something to salivate over and when edible--chump away at.

The iPhone not only makes us want to call home, search the Internet, listen to music, watch videos, and go Apps crazy, but also all the while build up a healthy appetite for more amazing technology innovation.

I think I'll have a bit of that iPhone cake now!

Happy 4th to all. :-)

P.S. And here's my contribution to the iPhone's culinary delights--it's a yum chocolate cake that says "iPhone."

Technology, Just Eat It

Soft Skills Complement Hard Work

Having professionally been around the block a couple of times now over a 25 year career, I can say with some conviction that soft skills are some of the hardest and most important things that you learn and which you need to succeed both personally and professionally.

Soft skills are often equated with emotional intelligence and interpersonal aptitude.

They includes a broad range of abilities--everything from diplomacy to dependability, social graces to skilled communications, conflict resolution to constructive feedback, and friendliness to relationship-building.

People with soft skills are able to work well with others whether they are influencing, selling, negotiating, strategizing, or problem-solving.

As a manager, soft skills also involve effectively delegating and empowering your people to perform and feel good about their jobs.

While soft skills emphasize relationships, hard skills focus on the task.

One mistake many people make is that in an effort to get a task done in the short-term, they sacrifice important long-term relationships--i.e. people burn their proverbial bridges, which makes getting things done over the long-term much more difficult, if not impossible, and also not very enjoyable--since you've just alienated your most important asset, your team!

Essentially, the key to soft skills is to treat people with respect and goodwill, always!

The Wall Street Journal (5 May 2011) describes how some top business school around the country are "getting it"--providing their students with soft skills business courses.

Schools like Columbia, Stamford, and University of California at Berkeley are teaching their students not only accounting and finance, but also the "soft skills...important in molding future business leaders."

Additionally, in my experience, post-graduate leadership courses such as from Dale Carnegie Training, The Center for Creative Leadership, and others provide solid soft skills training background.

However, in my opinion, the real learning takes place in the classroom of life--when dealing not only with colleagues, but also with family and friends--when you see what works and what doesn't.

We are all connected to one another--as children of G-d and neighbors in the global community, and the way we get along underpins our hard skill successes.

Soft skills should never be equated with being easy, "sissy," or unimportant--the investments you make in people are the most important investments you'll ever make.

(Source Photo: International Academy of Information and Technology)

Soft Skills Complement Hard Work

How Leaders Can Imitate Art

Mental Floss (July-August 2011) has an article on the awesome art of "Christo and Jeanne-Claude." Their pieces are large, imposing, and environmentally-based. Some examples are:

1) The Umbrella (1991)--Installed 3,100 umbrellas across a 12-mile stretch in California and an 18-mile stretch in Japan."

2) The Gates (2005)--Erected "7,503 steel gates, each with a giant rectangle of orange fabric flowing from it."

3) Surrounded Islands (1983)--"Surrounded 11 uninhabited islands in Biscayne Bay with 700,000 square yards of pink fabric."

4) Wrapped Reichstag (1995)--Wrapped the German parliament in "119,600 square yards of shimmering silver fabric."

What I like about their art is the duality of on one hand, magnitude of the projects--they are huge!--and on the other hand, the utter simplicity of it--such as using a single color fabric to just line up along, spread over, or surround something.

Further, I really like their use of contrasts whether it is the colors of the blue water and green islands with the pink ribbon or the lush green valley with the blue umbrellas--it is in every case dynamic and spell-binding.

Each work even in a microcosm would be beautiful, but when done on a massive scale like with the entire German Parliament building or on multiple continents simultaneously, it takes on an air of magic, almost like Houdini.

Jeanne-Claude passed away in 2009, but together she and Christo created "20 gargantuan works of art, and Christo carries on the "couples's 45 years of collaboration" with new works today.

To me, Christo and Jeanne-Claude are incredibly inspirational:

1) They were highly productive and developed a multitude of magnificent works of art.

2) They defined a sense of beauty in both urban and rural settings that combined the natural surroundings and augmented it with human interventions to complete the creative process.

3) They took on monumental tasks, "funded all the projects themselves," and would obsessively plan all the details to get it right.

4) The were truly collaborative--Christo was the artist and Jeanne-Claude his encouragement and manager, yet they considered each other "equal partners in the creative process."

Their work reminds me of floating in virtual reality like in Second Life, but in this case, it's the real thing. And it's incredibly important because it teaches us that we are partners in the creative process and can do enormously great things in simple and beautiful ways. Similarly, true leadership is about being one with our surroundings, at peace, and yet envisioning how to improve on it and make the good things, spectacular.

(Source Photos of Umbrella and Gates: Wikipedia, and of Islands and Reichstag: here)

See the full gallery on Posterous

How Leaders Can Imitate Art

Busting The Organizational Bunkers

There is a law in Switzerland that every citizen has to have quick access to a bomb shelter and that all new residences be outfitted with these.

According to the Wall Street Journal (25-26 June 2011), there are over 300,000 swiss bunkers with enough room "to shelter all 7.6 million citizens" and with 1 million to spare!

Yet, the Swiss continue to add 50,000 new spots a year in the bomb shelters.

Note, these are not just a proverbial hole in the wall shelter, but bomb bunkers able to withstand the "impact of a 12-megaton explosion at a distance of [only] 700 meters (765 yards)"--this is 800 times the energy discharged in the bombing of Hiroshima!

So the Swiss are very serious about sheltering themselves.

According to Swiss Info Channel, this preoccupation began in the 1960s with fear of nuclear attack and soviet invasion. Hence the slogan at the time, "Neutrality is no guarantee against radioactivity."

Despite the high cost of these shelters and the end of the Cold War, the Swiss hold dear to their shelters to protect against the variety of new dangers out there from terrorist's dirty bombs to nuclear/chemical/biological accidents, and natural disasters--and the recent events with Fukushima only served to reinforce those beliefs.

The WSJ points out, preparedness comes "second nature" to them--they popularized the Swiss pocket knife, they still have a mandatory military draft for men, and aside from the U.S. and Yemen, they have more guns per capita than anyone else out there.

I find their obsession with security fascinating, especially since they are a neutral country and haven't had a major conflict for about 200 years.

Perhaps, the Swiss as a small country surrounded by Germany, France, Italy, and Austria that were pummeled in World Wars I and II, witnessed enough bloodshed to be forever changed.

It reminds me of organizations with defective cultures, where employees see others beaten down so often and so long, they simply learn to keep their mouths shut and their heads down. They have in a sense learned to "shelter in place."

Of course, being prepared to duck when something is thrown at you is a good thing, but when you are perpetually stuck in a ducking stance, then something is wrong.

I admire the Swiss and the Israeli's propensity to prepare and survive, when they are the David's amidst the Goliath's.

However, in an organizational context, I am concerned when I see so many employees hiding in shelters, afraid to speak up and contribute, because they have been marginalized by broken organization cultures.

The organization is not the place for bunkers, it is the place for collaboration and productivity.

(All opinions my own)

(Photo Source: Facts Worth Knowing)

Busting The Organizational Bunkers

Feedback, Can't Live Without It

Whether you call it feedback or performance measurement, we all need information on how we are doing in order to keep doing better over time.

Wired (July 2011) reports that there are 4 basic stages to feedback:

1. Evidence--"behavior is measured, captured, and stored."

2. Relevance--information is conveyed in a way that is "emotionally resonant."

3. Consequence--we are provided with the results of our (mis)deeds.

4. Action--individuals have the opportunity to"recalibrate a behavior, make a choice, and act."

The new action (in step 4) is also subject to measurement and the the feedback loop begins again.

Feedback plays a critical role in helping us achieve our goals; according to psychologist Albert Bandura, if we can identify our goals and measure our progress to them, we greatly increase the likelihood that we will achieve them.

Thus, feedback is the way that we continually are able to course correct in order hit our targets: if we veer too much to the right, we course correct left; if we veer too much to the left, we course correct right.

Feedback loops "can help people change bad behavior...[and] can encourage good habits."

From obesity to smoking, carbon emissions to criminal behavior, and energy use to employee performance, if we get feedback as to where we are going wrong and what negative effects it is having on us, we have the opportunity to improve.

And the way we generate improvement in people is not by trying to control them--since no one can really be controlled, they just rebel--instead we give them the feedback they need to gain self-control.

These days, feedback is not limited to having that heart-to-heart with somebody, but technology plays a critical role.

From sensors and monitors that capture and store information, to business intelligence that makes it meaningful in terms of trends, patterns, and graphs, to alerting and notification systems that let you know when some sort of anomaly occurs, we rely on technology to help us control our often chaotic environments.

While feedback can be scary and painful--no one wants to get a negative reaction, criticized, or even "punished"--in the end, we are better off knowing than not knowing, so we have the opportunity to evaluate the veracity and sincerity of the feedback and reflect on what to do next.

There are many obstacles to self-improvement including disbelief, obstinance, arrogance, as well as pure unadulterated laziness. All these can get in the way of making necessary changes in our lives; however, feedback has a way of continuing to come back and hit you over the head in life until you pay attention and act accordingly.

There is no escaping valid feedback.

Feedback, Can't Live Without It

Crashing The Internet--Are We Prepared?

Almost week after week, I read and hear about the dangers of cyber attacks and whether "the big one" is coming.

The big one is what some experts have called a pending "digital Pearl Harbor."

Just last week, the Federal Times (13 June 2011) wrote that the "U.S. government computer networks are attacked about 1.8 billion times per month."

The Center for New American Security (CNAS) states that deterring and preventing cyber attacks will require "stronger and more proactive leadership."

Charles Dodd, a cyber security consultant in D.C. warns that "You've bought a stick to a gunfight, and you're arrogant about your capabilities."

So the question is--are we really paying attention to and being realistic about the probability and magnitude of the impact of the cyber threat out there?

Certainly, with so much critical infrastructure--from government, military, and private industry--dependent on the Internet, the effects of a concerted or prolonged cyber attack on our country would be devastating as documented most recently in The Lipman Report (October 2010) on "Threats to the Information Highway: Cyber Warfare, Cyber Terrorism, and Cyber Crime" as follows:

--"There is a great concern regarding the types of destructive attacks that are already occurring, but an even greater concern for the unknown that is yet to happen but is almost certainly even now in development. Cyberspace touches nearly every part of our daily lives."

It is in this regard that I read with serious concern today in ID Magazine (August 2011) that the University of Minnesota has "demonstrated in a simulation how an attack with a large botnet (a network of remotely-controlled PCs) could shut down the Internet."

And it took only 20 minutes to trigger the chain reaction in which "manipulated routers overloaded all other Internet routers worldwide...mak[ing] it impossible for Internet address to be found."

Granted it would take around 250,000 computers to carry out such an attack, but with the billions of people online with computer devices of all sorts...that does not seem like an inordinate amount to press forward with for a coordinated attack.

So the Internet in theory can be crashed!

Just think for a moment about how that would impact you and what you do every day...would anything be the same? Could we even function normally anymore?

As we move more and more of our applications, data, and infrastructure online to the cloud, we need to consider what additional risks does this bring to the individual, the organization, and the nation and how we can respond and recover should something happen to the Internet.

In the Federal government there are many agencies, commands, task forces, and groups working to secure the Internet, and at the same time, there are separate efforts to modernize and reform IT and reduce unnecessary expenditures, so what we need to do is better integrate the drive to the cloud with the urgency of securing our data, so that these efforts are strong and unified.

This is one of the things that I was trying to achieve when I created the CIO Support Services Framework in synthesizing the functions of IT Security with the other strategic CIO functions for Enterprise Architecture, IT Investment Management, Project Management, Customer Relationship Management, and Performance Management.

If the Internet can indeed be crashed, we had all better be prepared and make the right IT investment decisions now, so that we won't be sorry later.

(All opinions are my own)

(Source Photo: Heritage and History.com)

Crashing The Internet--Are We Prepared?

Imagine Me Being Free

America's Got Talent is one of my favorite shows--I love the diversity of talent and the acts that never fail to amaze and entertain.

I thought the Silhouettes were particularly special.

A group of 38 kids ages 9 to 18 who work hard to be good in school and at dance.

They put on a beautiful show to the Kirk Franklin song Imagine Me.

The beauty of the dance both illustrates and shows an overcoming of the insecurity, need for acceptance, and lack of self esteem that is universal.

I believe that hope emanates from them to all of us for a world that is healed and where we can be strong and successful.

The Silhouettes are going to Vegas!

_____________________

To really understand the song, I think you really have to see the beautiful lyrics too.

So here they are...enjoy!

"Imagine Me"

Imagine me

Loving what I see when the mirror looks at me cause I

I imagine me

In a place of no insecurities

And I'm finally happy cause

I imagine me

Letting go of all of the ones who hurt me

Cause they never did deserve me

Can you imagine me?

Saying no to thoughts that try to control me

Remembering all you told me

Lord, can you imagine me?

Over what my mama said

And healed from what my daddy did

And I wanna live and not read that page again

[Chorus:]

Imagine me, being free, trusting you totally finally I can...

Imagine me

I admit it was hard to see

You being in love with someone like me

But finally I can...

Imagine me

Being strong

And not letting people break me down

You won't get that joy this time around

Can you imagine me?

In a world (in a world) where nobody has to live afraid

Because of your love fears gone away

Can you imagine me?

[Bridge:]

Letting go of my past

And glad I have another chance

And my heart will dance

'Cause I don't have to read that page again

[Chorus x2]

[Vamp:]

Gone, gone, it's gone, all gone

Imagine Me Being Free

Apps-The World At Your Fingertips

I came across this great video by the State Department's Bureau of International Information Programs (IIP).

The video demonstrates a vision for connecting people with applications and using these "to communicate, educate, and engage--beyond the gates of every embassy on the planet."

I like the way they detailed out specific use cases for the apps, where "Applications can be anything from trivia to media kits, visa procedures and event management to English language tutorials."

The video describes how everyone from a consular officer to a public affairs specialist and a college student to a journalist can take advantage of these.

I can see that one of the principles behind Apps@State is to maximize the sharing and re-use of content through an apps catalogue and the ability to customize the apps to local and individual needs.

The mobile and webs apps content will be made available through SMS, smartphones, and social networks.

This framework for a cloud computing platform can bring efficiency and effectiveness to foreign service officers and audiences world-wide that depend on and can benefit from these programs.

This is very much user-centric design in action, and I believe very much on target with the "25 Point Implementation Plan to Reform Federal IT Management."

Other agencies are also developing significant apps catalogues, such as GSA with the Apps.Gov website, which now has more than fifty free social media applications for federal agencies in everything from analytics and search to blogs, contests, document sharing, video and photo sharing, idea generation, social media, wikis, and more.

Perhaps it is not too early to say that the Federal government is on a roll and that it will only get better with time.

(Note: All opinions my own)

Apps-The World At Your Fingertips

New Beginnings

Next week I am excited to begin a new journey as a Division Chief at the U.S. Department of State.

I just wanted to take a minute to thank the ATF for the opportunity to serve there as the Chief Technology Officer these last few years.

There are no finer or more dedicated law enforcement agents than those that work for our federal government, and I am so proud that the ATF chose me to support their vital mission of protecting our country.

I also greatly appreciate the opportunity to have worked and learned with such talented and dedicated professionals in the Office of Science and Technology.

Some people have asked me to comment on my tenure from the perspective of what's going on in the news. It wouldn't be appropriate for me to do that, but I do want to recognize and thank people for caring so passionately about our great country.

It's a new chapter in my life and I'm ready to roll up my sleeves, learn, and contribute as well.

I am grateful for the wonderful opportunity--ready, set, go!

New Beginnings

Apple Store "Heaven"

The Apple Store is always packed with people--it's like they are just camped out there, permanently.

According to the Wall Street Journal (15 June 2011), the Apple stores are an unbelievable success story:

1) The 326 stores sold about $11.7 billion worth of merchandise in 2010, and have an estimated 26.9% profit margin--compared with about 1% margin for Best Buy before taxes.

2) They led with sales per square foot of over $4,406--higher than Tiffany at $3,070,, Coach at $1,776, and Best Buy at $880

3) More people now visit Apple's stores in a single quarter than the 60 million who visited Disney's 4 biggest theme parks last year.

And people are not just "window shopping," but people are actively engaged trying out, testing, experimenting with the latest Apple products sitting out on the display desks.

Of course, there are also lots of sales people in their bright red Apple shirts ready to help, answer questions, and even sell you something.

Apple's stated "sales" philosophy--"not to sell, but rather to help customer solve problems."

Thus, employees receive no sales commissions and have no sales quotas--that's definitely pretty novel! (The exception is that "employees must sell services packages with devices"--I've always been a little leery of those, thinking why do I need the service package if the product is supposedly such high quality to begin with?)

Apple focuses their team on customer service, and their 20007 training manual uses the APPLE acronym as follows:

A--"Approach customers with a personalized warm welcome"

P--"Probe politely to understand all the customer needs"

P--"Present a solution for the customer to take home today"

L--"Listen for and resolve any issues or concerns"

E--"End with a fond farewell and an invitation to return"

I sort of like it--no where does it say to sell, up-sell, cross-sell the customer, but rather it's much more about services and solutions.

At checkout, the salespeople can ring you up from where ever you happen to be in the store on iPod touches with credit card readers.

And trouble shooting Apple products is done at the "Genius Bar"--something like the Geek Squad on steroids. This is where things start to get a little weird, since Apple only pays their geniuses something like $30 an hour, so but for the love of Apple, what are they doing there?

Overall though, I think the whole store experience is pretty ingenious: from "the clutter free look using natural materials like wood, glass, stone, and stainless steel" to the large image color displays of the products dotting the walls, the stores are inviting, hip, and you know when you walk out with a product, it'll be plug and play, immediately functional, and extremely sleek to match.

J.C. Penny made a brilliant move announcing the hiring of Ron Johnson as their new CEO, effective November--Ron is the brains behind the Apple store design. If Ron can Apple-fy the Penny stores, wow wow wow, but that this is not a sure thing, since Apple products are cool and sort of sell themselves anyway--they just needed the right ambience.

(Source Photo: Andy Blumenthal)

Apple Store "Heaven"