New Beginnings

Next week I am excited to begin a new journey as a Division Chief at the U.S. Department of State.

I just wanted to take a minute to thank the ATF for the opportunity to serve there as the Chief Technology Officer these last few years.

There are no finer or more dedicated law enforcement agents than those that work for our federal government, and I am so proud that the ATF chose me to support their vital mission of protecting our country.

I also greatly appreciate the opportunity to have worked and learned with such talented and dedicated professionals in the Office of Science and Technology.

Some people have asked me to comment on my tenure from the perspective of what's going on in the news. It wouldn't be appropriate for me to do that, but I do want to recognize and thank people for caring so passionately about our great country.

It's a new chapter in my life and I'm ready to roll up my sleeves, learn, and contribute as well.

I am grateful for the wonderful opportunity--ready, set, go!

New Beginnings

Apple Store "Heaven"

The Apple Store is always packed with people--it's like they are just camped out there, permanently.

According to the Wall Street Journal (15 June 2011), the Apple stores are an unbelievable success story:

1) The 326 stores sold about $11.7 billion worth of merchandise in 2010, and have an estimated 26.9% profit margin--compared with about 1% margin for Best Buy before taxes.

2) They led with sales per square foot of over $4,406--higher than Tiffany at $3,070,, Coach at $1,776, and Best Buy at $880

3) More people now visit Apple's stores in a single quarter than the 60 million who visited Disney's 4 biggest theme parks last year.

And people are not just "window shopping," but people are actively engaged trying out, testing, experimenting with the latest Apple products sitting out on the display desks.

Of course, there are also lots of sales people in their bright red Apple shirts ready to help, answer questions, and even sell you something.

Apple's stated "sales" philosophy--"not to sell, but rather to help customer solve problems."

Thus, employees receive no sales commissions and have no sales quotas--that's definitely pretty novel! (The exception is that "employees must sell services packages with devices"--I've always been a little leery of those, thinking why do I need the service package if the product is supposedly such high quality to begin with?)

Apple focuses their team on customer service, and their 20007 training manual uses the APPLE acronym as follows:

A--"Approach customers with a personalized warm welcome"

P--"Probe politely to understand all the customer needs"

P--"Present a solution for the customer to take home today"

L--"Listen for and resolve any issues or concerns"

E--"End with a fond farewell and an invitation to return"

I sort of like it--no where does it say to sell, up-sell, cross-sell the customer, but rather it's much more about services and solutions.

At checkout, the salespeople can ring you up from where ever you happen to be in the store on iPod touches with credit card readers.

And trouble shooting Apple products is done at the "Genius Bar"--something like the Geek Squad on steroids. This is where things start to get a little weird, since Apple only pays their geniuses something like $30 an hour, so but for the love of Apple, what are they doing there?

Overall though, I think the whole store experience is pretty ingenious: from "the clutter free look using natural materials like wood, glass, stone, and stainless steel" to the large image color displays of the products dotting the walls, the stores are inviting, hip, and you know when you walk out with a product, it'll be plug and play, immediately functional, and extremely sleek to match.

J.C. Penny made a brilliant move announcing the hiring of Ron Johnson as their new CEO, effective November--Ron is the brains behind the Apple store design. If Ron can Apple-fy the Penny stores, wow wow wow, but that this is not a sure thing, since Apple products are cool and sort of sell themselves anyway--they just needed the right ambience.

(Source Photo: Andy Blumenthal)

Apple Store "Heaven"

The Internet: A Right and a Responsibility

Good Online is reporting (10 June 2011) that the “U.N. Declares Internet Access a Human Right.”

According to the U.N. report, “The Internet has become a key means by which individuals exercise their right to freedom of expression.”

But as Good points out, this is not just a “third-world concern,” since even in America those without high-speed access cannot adequately perform certain functions “and that surely this affects their ability to get informed, educated, and employed.”

The U.N. is pushing for more protections for people to “assert themselves freely online,” but Good proposes that Internet access means more than just freedom of expression, but also the right to more public Wi-Fi access, better access to technology in libraries and I would assume in schools as well.

Interestingly enough, just on Thursday, Mayor Bloomberg of NYC and AT&T Chairman and CEO Randall Stephenson announced that as part of NYC’s “Road Map for the Digital City,” they were launching a five-year initiative for free Wi-Fi service at 20 NYC parks—this is seen as a “critical developmental tool” for children, families, and communities.

The Internet stands alone as a technology that is now a “human right.” Radios, televisions, and telephones—none of these have that status. Yes, we have freedom of speech, but the technologies that enable them are not seen as a human right.

Similarly, access to the printing press (i.e. the technology for printing) itself is not a human right—rather, freedom of press (i.e. expression through print) is.

Do we not communicate and express ourselves over radio, TV, telephone, and other technologies as we do over the Internet? Do we not get information from them and through them? Do we not reach out with them to others both nationally and globally as we do over Net?

The answer to all of these is of course, we do.

So what is distinct about the Internet that the mere access to it is declared a human right?

I believe it is the fact that the Internet is the first technology whose very access enables the protection of all the other human rights, since it empowers EVERYONE to hear and speak from and to the masses about what is going in—whether in the tumultuous streets of the Arab Spring to the darkest prisons silencing political dissent.

While radio and television, in their time, were important in getting information and entertainment, but they were essentially unidirectional modes of communication and these can be manipulated by the powers that be. Similarly, the telephone while important to bridging communications over vast distances was for the most part constrained between two or at most a few individuals conversing. And publishing was limited to the realm of the professionals with printing presses.

In contrast, the Internet enables each person to become their own TV producer (think YouTube), radio announcer (think iTunes), telephone operator (think Skype) or publisher (think websites, blogs, wikis, etc.).

The Internet has put tremendous power into the hands of every individual. This is now a declared right. With that right, there is a tremendous responsibility to share information and collaborate with others for the benefit of all.

Of course, as a powerful tool of expression, the Internet can also be used malevolently to express hatred, racism, bigotry, etc. and to malign other people, their thoughts or opinions. Of course, it can also be used to steal, spy, hack, and otherwise disrupt normal civilization.

So we also all have the responsibility to behave appropriately, fairly, and with dignity to each other on the Internet.

While I applaud the U.N. for declaring the Internet a human right, I would like to see this expanded to include both a right and responsibility—this to me would be more balanced and beneficial to building not only access, but also giving and tolerance.

(Photo Source: WorldVisionReport.org)

The Internet: A Right and a Responsibility

Misappropriating Twitter

By now we are all familiar with the news story regarding a prominent lawmaker, recently married, who admitted to a longstanding pattern of inappropriate sexual exploits via Twitter.

As The Wall Street Journal (9 June 2011) notes, the individual got caught when he “mistakenly sent the photo to tens of thousands of Twitter followers,” rather than as a private message.

As a public servant who is a proponent of social media technology used appropriately, I was very concerned when I saw this in the news (note: all opinions my own).

The government needs social media tools like Twitter. It is an important tool for sharing information and alerts. It is obviously not for “sexting” your followers, especially with a Twitter handle that is apparently coming from someone in the government.

Twitter is an important means of engaging the public in important ways, moving this great country forward on policy issues and a vision that is noble, righteous, and for the betterment of our world. What a shame when these tools are misappropriated!

So while I cannot say “with certitude” what exactly this person was thinking, I am certain that we need social media in government and that there are numerous positive ways for it to be applied. With the caveat that the basis for social media by anyone in government has to be truth, transparency and genuine outreach on issues of importance to the people.

A lot of government people and agencies are doing a good job with Twitter and other social media tools. Let's go back to focusing on the positive work that we can do with them, even as we note with caution how badly they can be misused.

Misappropriating Twitter

2048--And The World Will Be As One

John Lennon sang the song Imagine—envisioning a time when everyone will be at peace “and the world will be as one.”

Perusing the bookstore, I came across a relatively new book that came out last year called 2048 by J. Kirk Boyd, Executive Director of the 2048 Project at the U.C. Berkeley Law School that carries a vision of peace, unity and human rights similar to the song.

By 2048, Boyd envisions a world with an “agreement to live together”—marked by an International Bill of Rights with five key freedoms:

1) Freedom of Speech—includes freedoms of expression, media, assembly, and associations.

2) Freedom of Religion—the right to worship in your own way and separation of church and state.

3) Freedom from Want—everyone has a right to a useful and fairly paying job, a decent home, adequate medical care, and a good education.

4) Freedom from Fear—freedom from repression, enabled by an independent judiciary and the enforcement of the rule of law.

5) Freedom of the Environment—driven by preservation and sustainability for future generations.

I would see the freedoms in the U.S. Bill of Rights that are not explicitly mentioned here to be implicitly covered by the broad categories of Freedoms from Want and Fear.

For example, the right to bear arms and such could be covered under the Freedom of Want. Similarly, the guarantees to a speedy, public trial and not to be put in double jeopardy or unreasonably searched etc. could be covered under Freedom from Fear.

Boyd’s 2048 implementation of an International Bill of Rights carries forward the Declaration of Human Rights—that consists of 30 articles—by the General Assembly of the United Nations in 1948—on it’s one hundred year anniversary—that has unfortunately not been fully realized yet.

In a time when so much oppression, repression, and global poverty still exist, I am awed by this vision and call for human rights throughout the world.

I like the clarity and simplicity of Boyd’s five freedoms. They can be easily understood and remembered.

The freedoms according to Boyd will enable us to focus together, think (and write) together, decide together, and move forward together.

This is a far different world than the one we live in today that is driven by scarcity, power and politics and that keep people in seemingly perpetual fighting mode.

What will it take to reach a world architecture that brings peace, prosperity, and dignity to all? A global catastrophe. A common enemy. A messianic fulfillment. Or is it possible, with G-d’s help, to move today—incrementally—through our own planning, reason and devices to live in peace as one humankind?

2048--And The World Will Be As One

Video Surveillance Made Easier

One of the big problems with video surveillance is that even the most alert security team can be lulled by fatigue and boredom into missing critical events and details on the closed-circuit television (CCTV).

Now there is a new technology called BriefCam (founded in 2007) from Hebrew University in Israel that summarizes hours of video in brief minutes.

What differentiates this new technology, according to The Economist (15 February 2011) is that rather than fast-forwarding or using motion detection to capture or select images, BriefCam captures everything, but "creates a summary of all moving events and play back a synopsis...not speeded up, each person moves at their actual pace. And at any time during the review an operator can switch [click-on the time stamp of the event of interest] to see the original video footage."

BriefCam creates like a time warp where "all moving events from the period of interest are collected and shifted in time to create the synopsis."

Essentially objects are overlaid on a timeless background, so you are seeing them occur simultaneously, each with a timestamp that can be selected and clicked to isolate the event.

What makes this an incredible forensic tool, is that there are controls for speed and density of what you watching, and for even moving objects out of the way on the screen.

The Chairman of BriefCam explains, "We don't try to replace human eyes, we just report what we see so that it is more comprehensible."

This is particularly helpful since according to CNBC (July 2010), which awarded BriefCam as number 2 of Europe's 25 Most Creative Companies, noted "the average person viewing surveillance footage has an effective attention span of about [only] 20 minutes."

This is why BriefCam can help our law enforcement and security personnel overcome the traditional video surveillance issues that the Wall Street Journal (27 September 2010) put as "there's not enough time and manpower to watch it all." This is one reason that the WSJ awarded BriefCam their 2010 Innovation Award.

Potential customers for this physical security technology includes police, homeland security, military, as well as commercial customers.

This is a very promising technology tool that with the addition or integration of recognition software and metadata tagging can help us monitor and safeguard our borders, streets, and critical infrastructure.

Video Surveillance Made Easier

Armored Skin

(Source Photo: CrunchGear)

Not just for super heroes in comic books anymore, ArmStar has invented a new non-lethal weapon called the BodyGuard.

It was invented by David Brown, a cameraman, editor, and producer, and supposed friend of Kevin Costner.

The idea of the encased ballistic nylon arm glove is that if you are wearing the weapon, you won't drop it or easily be disarmed by your opponent.

According to CrunchGear (31 May 2011), "The BodyGuard is an armored gauntlet with a 500,000-volt stunner protruding from the back of the hand, with room for any number of other weapons of self defense."

Aside from the stun gun, current prototypes come equipped with video camera, laser pointer, and flashlight; and future versions are envisioned to have chemical sensors, GPS, biometric readers, translators, and more.

I would imagine, you could also install things like mace or smoke that can be dispensed into action at the push of a button (with safety).

This is why the BodyGuard is seen not only as a weapon, but also as a weapons platform, with an actuator pressure pad in the palm of the hand controlling the release of the weapons.

The menacing display of voltage between the electrodes on the wrist, the green laser target on one's chest, as well as knowing that you may be videotaped (along with the possibility of other embedded weapons) can make the BodyGuard a useful tool for law enforcement to help prevent and defuse confrontations, deter criminals, and save lives.

The BodyGuard won a Popular Science 2011 Invention Award and according to their magazine "the first demo unit will be released to the Los Angeles sheriff's department later this year."

While I think the non-lethal version is promising for law enforcement, a lethal version for our military seems like a another market and next step in delivering ergonomic and flexible battle gear to our war fighters.

I think there is also potential here for non-weaponized versions, for commercial and personal use--where ever and whenever body protection and quick access to tools and gadgets are needed--construction, manufacturing, even mountain climbing!

Finally, while having this is nice on one arm, I think this could be expanded for modules for both arms, legs, and so forth.

This has a lot of potential and I wish I had one of these when riding the IRT subway late in the evenings in NYC as a kid...it would have been nice to hit the pressure button and watch the volts arc and the bad guys just run the other way.

Armored Skin

Describing Meal Time

The USDA released their new dietary guidelines yesterday (2 June).

And while there is no surprise in the recommendations that we eat more fruits and vegetables; what was refreshing was the new imagery for conveying the information.

Gone is the Food Pyramid and in is the Food Plate.

This new visualization overall makes a lot more sense since:

1) As the Wall Street Journal stated today (3 June 2011), "People don't eat off a pyramid, they eat off a plate." In other words, this is something we can relate to at meal times.

2) The plate here is used like a pie chart to easily show what portion of our meals should come from each food category. For example, you can clearly see that fruits and veggies makes up a full half of the plate. (Boy, I'm sure there are a lot of smiling moms and dads out there today, saying I told you so!) Also the role of protein in a healthy diet is reaffirmed with almost a full quadrant itself.

I am not sure why this initiative, according to the WSJ, cost about $2.9 million and three years to accomplish, since the representation seems fairly straight forward (unless some of that went to modifying the nutritional guidelines themselves).

In any case, I think we can all be glad they got rid of the 2005 version of the food pyramid that "left many baffled" as to what they were trying to say.

Still even in this new visualization, there are confusing aspects, for example:

1) Greater than a Pie--The Dairy piece is separate and off to the right of the plate. I would imagine that this is supposed to represent something like a glass of milk, but it is odd in this picture, since it takes away from the pie chart presentation of the plate where theoretically all the food groups on the "pie plate" would add up to 100%. Here, however, the Dairy plate (or glass) is off to the side, so we have something like 120% total--confusing!

2) Missing Percentages--The actual recommended percentages are not noted in the diagram. This type of information had previously been provided in the 1992 Food Pyramid through the recommended servings. Where did they go? I would suggest they annotate the pie slices for each food group with the actual recommended percentages, so that we have the imagery of the slices, but also have a target number to go with. Helpful, if you are counting your calories (and food types) on a diet.

In short, information visualization can be as important as the information itself--with information, having quality data is critical or else you have "garbage in, garbage out." Similarly, with information visualization, you can take perfectly good information and portray it poorly and confuse the heck out of folks--in essence making the resulting information into potential garbage again.

This is why efforts such as the Choose MyPlate are important to help us communicate important information effectively to people, in this case so they can eat and live healthier lives.

I think the new Food Plate is generally effective at presenting the information and I support this effort wholly, but I'm still looking forward to version 3.1.

Describing Meal Time

CPR by iPhone

Great new iPhone App by the San Ramon Fire Department called FireDepartment.

This life-saving iPhone app notifies citizens trained in CPR (that have opted-in) of a cardiac emergency occurring in a public area near them.

An article in Government Technology (May 2011) explains that citizens can "start administering CPR before first responders arrive at the scene."

The problem it addresses is that generally it takes about 7 minutes from a heart attack to death, and it can take about just as long for rescue crews to reach victims.

So, if there are qualified people in the vicinity that can help in the the crucial minutes in between, they can literally save lives.

This is how it works:

1) Emergency dispatchers receive a call for help.

2) They enter "CPR assistance needed" into the dispatch system.

3) First responders AND local citizens with the CPR app (within 500 feet of the emergency) are alerted.

4) Location-based technology in the iPhone directs you to not only where the assistance is needed but also to where the nearest automated external defibrillator (AED) can be found.

"If you're at Starbucks and next door at the deli someone goes down, you're getting a notification."

Currently, the app covers San Ramon County's 155 miles, but there are plans to make it available as open source code to other jurisdictions across the country as well.

The app was developed with the help of Fire Chief Richard Price who previously was a software engineer and is bringing a new technology focus to life-saving emergency response.

There are also iPhone apps that walk you through performing CPR, such as CPR-Choking and CPR Hero.

Hopefully, we never need these apps, but it's good to know people and information are there to help just an iPhone app away.

CPR by iPhone

Nothing But Legs

For Memorial Day...taking some time out--and loving it! :-)

Thought this optical illusion by Shigeo Fukuda was pretty cool to share.

Nothing But Legs

"G-d Said No"

A friend sent this to me and I wanted to share it with others who can benefit.

Hope you enjoy!

___________________________________________

I asked G-d to make my handicapped child whole.

G-d said, No.

His spirit is whole, his body is only temporary.

I asked G-d to grant me patience.

G-d said, No.

Patience is a byproduct of tribulations;

it isn't granted, it is learned.

I asked G-d to give me happiness.

G-d said, No.

I give you blessings; Happiness is up to you.

I asked G-d to spare me pain.

G-d said, No.

Suffering draws you apart from worldly cares

and brings you closer to me.

I asked G-d to make my spirit grow.

G-d said, No.

You must grow on your own!

but I will prune you to make you fruitful.

I asked G-d for all things that I might enjoy life.

G-d said, No.

I will give you life, so that you may enjoy all things.

I asked G-d to help me LOVE others, as much as He loves me.

G-d said...Ahhhh, finally you have the idea.

"G-d Said No"

Perfect Is The Enemy of Good

Perfection is a destructive force.

And the French philosopher, Voltaire recognized this when he said "Perfect is the enemy of good."

I never really fully understood this saying, until recently reading a Harvard Business Review article (June 2011) called "The Paradox of Excellence."

The article states: "High achievers often undermine their leadership by being afraid to show their limitations."

At the heart of it...high achievers can let anxiety impede their progress through stress, alienating others, and failure to seize real opportunities.

Here from the article are some of the "classic high achiever" behaviors that can get in the way of success unless artfully managed and balanced (my views):

1) Results-driven: High-achievers can be so work-oriented that they forget the people the make it all it happen. This is why they need to remember to delegate, empower, share, and CARE about others. The work is a team effort!

2) Highly-motivated: They can be so serious about all aspects of their jobs that they "fail to distinguish between the urgent and the merely important." Instead, they should take a bigger-picture PERSPECTIVE on the tasks and prioritize these accordingly. Not everything is life and death, thank G-d, and we need to keep a sense of humor and take the time to enjoy what we are doing.

3) Competitive: They "obsessively compare themselves with others," which can cause them to feel insufficient or make false calibrations. You have to remember to INTERNALIZE that the competition is not with others but with yourself--be the best you can be!

4) Risk-managed: "They may shy away from the unknown" and avoid risky endeavors. As they say in Wall Street, without risk, there is no reward. To INNOVATE and transform, you need to take calculated risks (without betting the farm!) after doing due diligence on an investment or opportunity.

5) Passion: This can lead to powerful, productive highs, but can also result in "crippling lows." Recognize that there are natural ups and downs in the course of one's work. You can STEADY yourself through these by seeing it as incremental growth and improvement, rather than as either pure success or failure.

6) Guilt: "No matter how much they accomplish, they feel like they aren't doing enough." This is an endless trap of it's never enough and never good enough. Hey, we're all mortal. Do what you can and balance the many demands that you have on you in your life, but FOCUS on what's most important, since you can't do it all and you can never get it all done.

7) Feedback: High-achievers "care intensely about how others view their work" and they require a steady stream of positive feedback. Don't get hung up by what other people say or think--it's not personal and they have their own problems. Stay focused on delivering excellence in products and services to the customer, and use whatever feedback you can get--positive or negative--as valuable information to IMPROVE your offering.

If you are a high-achiever and demand much (if not the impossible from yourself), take a step back and a breath in and out--you can accomplish a lot more of what's important to you if stop trying to be perfect, admit your vulnerabilities and limitations, and just try to do your best--that's all that anyone can ask.

Perfect Is The Enemy of Good

Educating The World

Salman (Sal) Khan is amazing!

He quit a job as a hedge fund analyst to start a free and now highly popular educational website Khan Academy.

Khan is the founder and sole faculty of the academy, and has posted over 2,100 educational videos on topics ranging from:

• Mathematics
• Science
• Economics
• Finance
• History
• Statistics
• And more

Khan goal is to "educate the world" providing the tools so that everyone can learn at their own pace, and where teachers are facilitators.

Khan explains the concepts of the various subjects slowly and clearly and uses an electronic blackboard to demonstrate examples and problems.

The Khan Academy also provides exercises, test prep (like for the SAT, GMAT, etc.) and a dashboard for tracking student progress.

As of today--26 May 2011--Khan has served up over 56 Million lessons!

According to BusinessWeek (May 23-29, 2011) Khan's work was recognized in 2010 by donations that included $1.5 million from the Bill and Melinda Gates foundation, $2 million from Google, as well as others.

Of course, there are other free learning sites out there, but to me Khan Academy seems unique in its breadth and depth of core academic learning--plus they are all taught by Khan!

Khan Academy is becoming the "free virtual school" for the world, and his students seem to love it.

While Khan is doing a super-human job, one suggestion that I have is to consider adding social collaboration tools (chat, blogs, groups, and so on) to the site to enable students to discuss about the material and ask questions and even post their own insights that others can benefit from.

Also, opening some element of this up to crowd-sourcing (like Wikipedia) may help this to grow even bigger and faster.

At some point, even a King Khan needs some help to educate the masses.

Educating The World

Apples or Oranges

There are lots of biases that can get in the way of sound decision-making.

An very good article in Harvard Business Review (June 2011) called "Before You Make That Big Decision" identifies a dozen of these biases that can throw leaders off course.

What I liked about this article is how it organized the subject into a schema for interrogating an issue to get to better decision-making.

Here are some of the major biases that leaders need to be aware of and inquire about when they are presented with an investment proposal:


1) Motivation Errors--do the people presenting a proposal have a self-interest in the outcome?

2) Groupthink--are dissenting opinions being actively solicited and fairly evaluated?

3) Salient Analogies--are analogies and examples being used really comparable?

4) Confirmation Bias--has other viable alternatives been duly considered?

5) Availability Bias--has all relevant information been considered?

6) Anchoring Bias--can the numbers be substantiated (i.e. where did they come from)?

7) Halo Effect--is success from one area automatically being translated to another?

8) Planning Fallacy--is the business case overly optimistic?

9) Disaster Neglect--is the worst-case scenario imagined really the worst?

10) Loss Aversion--is the team being overly cautious, conservative, and unimaginative?

11) Affect Heuristic--are we exaggerating or emphasizing the benefits and minimizing the risks?

12) Sunk-Cost Fallacy--are we basing future decision-making on past costs that have already been incurred and cannot be recovered?

To counter these biases, here are my top 10 questions for getting past the b.s. (applying enterprise architecture and governance):

1) What is the business requirement--justification--and use cases for the proposal being presented?

2) How does the proposal align to the strategic plan and enterprise architecture?

3) What is return on investment and what is the basis for the projections?

4) What alternatives were considered and what are the pros and cons of each?

5) What are the best practices and fundamental research in this area?

6) What are the critical success factors?

7) What are the primary risks and planned mitigations for each?

8) What assumptions have been made?

9) What dissenting opinions were there?

10) Who else has been successful implementing this type of investment and what were the lessons learned?

While no one can remove every personal or organizational bias that exists from the decision-making equation, it is critical for leaders to do get beyond the superficial to the "meat and potatoes" of the issues.

This can be accomplished by leaders interrogating the issues themselves and as well as by establishing appropriate functional governance boards with diverse personnel to fully vet the issues, solve problems, and move the organizations toward a decision and execution.
Whether the decision is apples or oranges, the wise leader gets beyond the peel.

Apples or Oranges

Peace and Security

With all the questions about peace in the Middle East, there is a lot of enthusiasm for a two-state solution for Israel and the Palestinians, living side-by-side in peace.

This is a practical vision that would resolve a lot of suffering and enable us to move constructively forward.

It may be hard to understand why Israel needs very specific conditions to protect itself, but this video sent to me by a friend explains it very well.

In a historical perspective, I think it is important to be aware of the context of the Jewish security concerns as well:

1) Six million Jews (ONE out of every THREE men, women, and children) were murdered in the Holocaust just last century.

2) Tens of thousands more were lost in numerous wars to overtake Israel (in 1948, 1956, 1967, 1973, 1982, 2006, 2008 and in the Intifada's).

3) Mid-East neighbors (that support terrorist organizations--like Hamas, Hezbollah and more) do not even recognize Israel's right to exist, and are chartered to their ultimate destruction.

As a Jewish American, I too share, pray, and hope for peace in the Middle East...let it be so as a genuine and lasting one.

While Middle East peace often seems impossible, G-d can do what we think is impossible.

(All opinions are my own)

Peace and Security

The Information Blanket

On July 4, 1976--the 200th anniversary of our free and democratic nation, something incredible was happening in Uganda--Operation Entebbe, a rescue operation to free over a hundred hostages at Entebee Airport.

This rescue operation became the basis for the movie Operation Thunderbolt, one of of my favorite movies (aside from Rocky).

The movie portrays the heroic and miraculous raid at Entebbe Airport in Uganda by the IDF to save the hostages of Air France flight 139, with 248 passengers and 12 crew (the Jews were later upon landing separated from the non-Jews and held captive, while the others were released). IDF Commandos with only a week of planning and preparation, travelled 2,500 miles in a daring operation that resulted in the rescue of the 103 hostages in a 90 minutes raid. Only three hostages and the commander of the mission, Lt Col Yonatan Netanyahu (the older brother of the Prime Minister of Israel today) were killed in the battle.

Despite, Uganda's support of the terrorists in this event 35 years ago (a long time yes, but still pretty awful), today to help innocent people of this country and others that can benefit, I write about...The Information Blanket.

BMB, an independent advertising consumer PR company launched The Information Blanket this month to fight infant mortality.

According to Fast Company (June 2011), the Blanket is targeted for a country like Uganda where "on average 77 of every 1,000 Ugandan babies will die before they reach their first birthday."

The creative director of BMB worked with UNICEF to "determine which health facts would best educate mothers and hopefully prevent infant death" and then they designed The Information Blanket with easy to read and understand information such as:

1) Vaccinations--"Get your baby vaccinated: 6, 10, 14 weeks."

2) Feeding--"Breast-feed 8-12 times a day."

3) Doctors--"Don't forget to schedule your doctor appointment."

4) Temperature--"38 degrees Celsius."

5) Growth--"Growth chart (months)."

6) Warnings--"Warning signs: unconsciousness, convulsions, fever, diarrhea, vomiting, eye discharge, poor appetite, fast breathing, dehydration."

These days, when going paperless and making everything digital is practically a mantra, I find The Information Blanket not only an effort to help people save lives, but a refreshing reminder that information can be delivered in many ways. And whether on a rock, a tree, bits and bytes, or a blanket, getting information out there to people is education, growth, and life for humanity.

Also, the role of design in effective communications and information technology is critical. Apple gets it...heck, they practically invented it. The more we incorporate good design and innovation into our communications, the more effective they have a chance to be.

(Source Photo: BMB)

The Information Blanket

Purpose Drives Productivity

Enjoyed speaking with Francis Rose today on Federal News Radio (1500 AM) on the subject of employee motivation, especially in a challenging budgetary environment.

Overall I tried to convey the importance of managers communicating to people how very important they are to the mission.

Everyone has to eat, but without a sense of purpose, we feel lost.

Hope you enjoy this audio of the interview.

(Source Photo: Photobucket)

Purpose Drives Productivity

Know What's Right, Do What's Right

In a conversation with a good friend recently, we got to talking about integrity--the meaning and of course, the importance.

And at one point, he says straight-out, integrity takes two things:

1) Know what's right

2) Do what's right

And I'm loving it!

Straight-forward and simple--know and do what's right.

Then he tells me about Gus Lee, a nationally recognized ethicist (and Chair of Character Development at the U.S. Military Academy, West Point) who wrote this book Courage: The Backbone of Leadership.

I was inspired by what I heard and since went back to learn more about his philosophy on the subject.

Lee believes that "leadership is grounded in high character" and that "we think we are looking for managers, but in fact, we need principled leaders."

To drive our "moral courage", Lee says we have 3 powerful resources:

1) Conscience--"that moral, inner voice."

2) Discernment--this is where you work to discern "the higher right" getting past "fear, feelings, and wishful thinking" and of course, our own self interests.

3) Discerning Advisors--we seek the counsel of "the most courageous, high integrity, high character, and principled person or people" you know.

And I would add a fourth important resource, which is religious teachings that can be a steadfast guidepost (especially when coupled with the others as a personal litmus test of whether you are applying them correctly).

Finally, I like Lee's observation that there are three type of individuals when it comes to issues of integrity:

1) Egotists--those who are self-serving.

2) Pragmatists--those who "serve results" or what I would call serving a specified cause.

3) People of Courage--those who "act in the right regardless."

Doing the right thing is not easy (it means putting aside your own interests)!

That's why it takes tremendous courage to be the type of moral person that we all ultimately admire and respect.

Those leaders who act with moral rectitude, these to me are the few and the amazing!

Know What's Right, Do What's Right

Hooray For Motivation

Much has been written about the importance of meaning in driving a productive and motivated workforce.

Already in 1964, Frederick Herzberg's Motivation-Hygiene Theory differentiated work satisfiers (aka motivators) such as challenging work, achievement, and responsibility, from dis-satisfiers (aka hygiene factors) such as the absence of status, job security, adequate salary/benefits, and pleasant work conditions.

In other words, motivation is driven primarily by the underlying meaningful and the productive work, not by the context of the work such as the money and fringe benefits.

In that vein, Harvard Business Review in "A Spotlight on Productivity" in May 2011 describes how poor managers "unwittingly drain work of its meaning"--in essence destroying their employees motivation and their productivity.

1) Trivializing Your Workers Input--"managers may dismiss the importance of employees work or ideas." In a sense, this one is about marginalizing employees, their creativity, and their contributions and is extremely destructive to the employees and the organization.

2) Decoupling Employee Ownership From Their Work--"Frequent and abrupt reassignments often have this affect." Also, not assigning clear roles and responsibilities to projects can have this affect. Either way, if employees don't have ownership of their projects, then the productivity will suffer amidst the workplace chaos and lack of ultimate accountability for "your work."

3) The Big Black Hole--"Managers may send the message that the work employees are doing will never see the light of day." In other words, employees are just being forced to "spin their wheels" and their is truly no purpose to the "shelfware" they are producing.

4) Communication, Not--Managers "may neglect to inform employees about unexpected changes in a customers priorities" or a shift in organizational strategy due to changes in internal or external market drivers. When employees don't know that the landscape has shifted and moreover are not involved in the decision process, they may not know what has changed, why, or feel invested in it. Without adequate communication, you will actually be leaving your employees blind and your organization behind.

So while it is tempting to think that we can drive a great work force through pay, benefits and titles alone, the lesson is clear...these are not what ultimately attracts and retains a talented and productive work force.

The magic sauce is clear--help your work force to know and feel two things:

1) Their work--is ultimately useful and usable.

2) That they--are important and have a future of growth and challenge.

When they and their work mean something, they will get behind it and truly own it.

In short: mean something, do something.

To get this outcome, I believe managers have to:

1) Make the meaning explicit--Identify your customers, the services you are providing, and articulate why it is important to provide these.

2) Determine strengths and weaknesses of each employee and capitalize on their strengths, while at the same time coach, mentor, and train to the weaknesses.

3) When workers go "off track," be able to give them constructive feedback and suggestions for improvement without demeaning and demoralizing them.

4) Find the inner strength and self confidence not to be threatened by your employees actually doing a good job and being productive--that's ultimately what you've hired them for!

5) Recognize the importance of everyone's contributions--It is not a one-person show, and it takes a bigger boss to recognize that other people's contributions don't take away from their own.

6) Be a team and communicate, honestly and openly--information hoarding and being the smartest one in the room is an ego thing; the best leaders (such as Jack Welch) surround themselves with people that are smarter than them and information is something to be leveraged for the team's benefit, not weaponized by the individual.

There are more, but this is just a blog and not a book...so hopefully more to come on this topic.

Hooray For Motivation

Who's On First

I have a new article in Public CIO Magazine (April/May 2011) on the topic of Accountability In Project Management:

We've all be to "those" kinds of meeting. You know the ones I'm talking about: The cast of characters has swelled to standing-room only and you're beginning to wonder if maybe there's a breakfast buffet in the back of the room.

It seems to me that not only are there more people than ever at todays meetings, but meetings are also more frequent and taking up significantly more hours of the day.

I'm beginning to wonder whether all these meeting are helping us get more work done, or perhaps helping us avoid confronting the fact that in many ways we're stymied in our efforts.

Read the rest of the article at Government Technology.

Who's On First

Reading is Love

What an inspiring story this week about Jim Brozina and his daughter Alice Ozma.

Jim's wife left him when Alice was ten years old.

And when Alice started 4th grade, Jim (a retired librarian) made a challenge to his daughter to see how many nights they could read together in row--it was a way for them to spend time together and bond.

Well their "Streak" went on and on--for over 3000 nights--almost 9 years--until Alice's first night at Rutger's University.

Alice majored--of course--in English Literature.

And she wrote a book called "The Reading Promise" about her dad's selfless devotion and love to her, reading every night.

I remember as a kid, the commercials encouraging reading--"Reading is Fundamental".

Now I know that reading is not just fundamental (to learning and growth), but is also a way to love someone.

In the hustle and bustle of the 21st century, how many of us spend the time with our kids--consistently and with the utter devotion that this father did--one chapter a night, every night?

Aside from the lesson of selflessness in this story, I also see in this the message of incremental change and growth--by starting off with just 15 minutes a day and building on this incrementally, Jim and Alice were able to accomplish so much together over the years--in terms of learning and their relationship.

So while, the big blowout moments in life are significant memories for us and very often get a lot of emphasis (i.e. as in "let's make a memory"), the day-to-day consistent building of relationships and learning, can have a truly larger than life impact over the long-term.

On a more personal note, I remember when I was debating going back to school for my MBA (while working full-time during the day), and my dad encouraged me and told me that the years would come and go regardless, but that if I made the commitment, at the end, I would have something valuable to show for it.

I listened to his advice and went to school at night for what seemed like ages for an MBA and then numerous certifications and other learning opportunities, and I am always glad that I did. Dad was right...the years pass regardless, but your hard work pays off. I will always be grateful to him for that advice and support--love comes in many shapes and sizes.

Reading is Love

To Infinity and Beyond

This is an incredible video of Yves Rossy, the former Swiss military pilot, who became "Mr. Jet (or Rocket) Man".

Rossy is the real life version of Toy Story's Buzz Lightyear (the heroic character with the jet pack, but without the laser on his arm).

You see Rossy invented a 120 pound wing suit, powered by 4 jet engines that enables him to fly like Superman through the air at speeds averaging 125 mph.

In 2006, Rossy flew for over 6 minutes over the Swiss Alps; in 2008, he flew over the English Channel between England and France for over 9 minutes; and in 2009 he attempted to fly over the Strait of Gibraltar between Morocco and Spain.

Last week, Rossy wanted to fly over the Grand Canyon, but canceled beforehand, it is said because by the time he got FAA approval, he did not have enough time to practice.

Typically, Rossy jumps out of a plane, helicopter, or air ballon, flies like a bird even doing multiple aerial loops, and then lands by parachute.

Although Rossy flew for many years in the Swiss Air Force (including Mirage III supersonic fighter jets), according to the UK Daily Mail, he always wanted to get real with it as he says: "In a plane you are surrounded by computers and shielded from the air, but I wanted to fly naked."

What I admire about Rossy:

1) Courage to take it to the next level--Rossy doesn't accept the status quo; he is constantly "upping the ante" and trying to be accomplish the next great thing in aviation.

2) Innovates and invents--first thinking up the way he will do it and then developing the means to achieve it--he puts the planning and execution together!

3) Trains hard--he believes in making at least 2-3 test flights before actually attempting something new.

4) "No" is an acceptable answer when it's the right thing to do--when Rossy doesn't feel comfortable going forward, he's not afraid to say so and will stop the exercise and thereby avert possible disaster.

No longer is it just a child's imagination and a playtime event to stretch out one's arms and race around pretending to fly; Rossy is living the dream for all us and bringing new opportunities for future transportation to the fold.

One more thought: this could be the corollary to the Unmanned Aerial Vehicle (UAV)...this is the Unvehicle Aerial Man (UAM)--add this to the military's bag of tricks.

To Infinity and Beyond