A One Taxi Town Of HELL!

So coming back from vacation today was a tear.

We had an early flight--before dawn--and when we woke up, I called the town’s single cab company to confirm our early morning pickup (of which the reservation had been made the prior day by the front desk manager at the hotel). 

When we awoke the morning of the travel, I called the cab company to confirm they were on their way.

A man picks up the cab company’s phone and says curtly:

- "I am the dispatcher and also your driver this morning."

- "I have another person to drop off near your location and will be 15 minutes late."

Upon which he just hangs up, and we readjust our schedule slightly.

Then I receive a text message 20 minutes early that says the cab is downstairs. 

We rush downstairs, but there is no cab.

15 minutes later he arrives.

He says in a commanding voice:

- "Don’t you put the luggage in trunk, it can damage my computer [we don’t know what computer he was talking about]."

- "Shortest person sit behind me!"

We look at each other at how strange this cabbie is behaving, but again it’s the only “game in town.”

We get in the back seat, upon which he proceeds on the “dispatch computer” set up in the front seat to ignore us with mild apologetics and  works to handle calls, texts, and other people arrangements, while we are waiting in the back [already late because of his prior excuse] to get to the airport.

After what seemed like forever, he turns to me and says, “How are you going to pay?”

I ask, “Can you take a credit card?”

He says, “Yes, but the card reader may have interference at the airport [from this tiny airport, really?], and the ride will be 50 bucks!”

Realizing he was playing some sort of game with us to rip us off, since this was a meter cab, I try to explain that it seemed he was overcharging us saying “Well, we took a cab with you company from the airport just the other day and only paid around $40 and that was in a snowfall [today were clear skies and roads], so I’ll pay you the same $40.”

He turns angrily to me this time, and says threateningly, “You‘re trying to lowball me!  How about I just drive you around in circles and charge you by the meter even more?”

At this point, we could tell this guy was seriously off his rocker, and I try to deescalate this and ask, “Why are you giving us such a hard time with all of this?”

He seemed to calm down for a second as he was ostensibly trying to figure this out, and said okay, “We’ll do the meter [and you’ll pay]!”  

Now we were running late to the airport, this driver had our luggage hostage in the trunk, and he has threatened us to take us for an unwanted tour of the city instead of to the airport and overcharge us or potentially even make us miss our flight altogether.

I looked at my wife and daughter and they were clearly understanding the danger we were in of losing the flight, luggage, and so on; but as we discussed later, they were afraid of even worse physical danger from this person. 

He starts the car and with the dispatch computer screen still open [he angrily slammed open and closed the laptop multiple times], he drives on the highway while simultaneously, still working on dual duty as dispatch…we were terrified.

About halfway to the airport, he turns to me again, and says “Okay, I’ll turn the meter off [before] 40 bucks and you pay me 40!”

Afterward, my wife told me she thought he was going to pull over before 40 bucks and just drop us off somewhere in the middle of the highway.

I ask, continuing to try and calm this guy, “I don’t understand how can the meter be going higher than when we made the same trip in reverse in a storm just the prior week?”

Note, there wasn’t [barely] another car on the road and unlike in big cities, there was no signage with the driver’s picture, name, identification, etc.

He says, again in a threatening manner, “Oh I can also take the back roads to get you there cheaper, but you wouldn’t want me to do that, would you?”

Then he pauses, thinks again, and repeats, “Just pay me $40 cash {and he reaches to turn off the meter).

Soon after, we reach the airport terminal, and the taxi driver jumps out, dumps our [hostage] luggage on the side and holds out his hand. 

I gladly give him the $40 and thank G-d that we are at the airport and safe.

This was really an eye-opening lesson about what can happen when you are in the car with someone and they are in total control over whether you get where your supposed to go, make it in time, get your things, and get out safely.

In these small towns, it is no help that the cab company is a monopoly and probably the dispatcher/driver is probably also a part owner and maybe even has friends at the local airport, hotel, police, and the courts, etc.

I don’t think for a second that we were his first victims, and hope that people reading this will help make this his last! 

(Source Photo: Andy Blumenthal)

A One Taxi Town Of HELL!

Mickey Isn't Smiling On Everyone

Orlando, as you know, is home to Disney's amusement park, one of the biggest employers in the area--70,000 people.

That's nice you say...only Bloomberg reports that Orlando has one of the highest poverty rates in the nation @ 20%--and that's not amusing!

Even though Disney just upped their minimum salaries to $10 an hour, they have thousands on the rolls (ride operators, bus drivers, maids, etc.) earning less than $25,000 a year (and that is similar to 40% of all the jobs in Orlando), and for that even Mickey Mouse couldn't buy any cheese.

Funny though that Disney costs a family of 5 about $1,500 for a 4-day pass, and they just earned a profit for the quarter of $2.2 billion.

Maybe next time you go to the fun house at Disney, you'll think for a moment that it's really a house of horror for tens of thousands of hardworking, decent people. 

Mickey Mouse is a louse and Donald Duck is a F-unny character, indeed.  ;-)

(Source Photo: Andy Blumenthal)

Mickey Isn't Smiling On Everyone

To The Holy Land

My youngest daughter, Rebecca, left for The Holy Land today.

I am so proud of her courage, love, and determination to visit there and learn more about her Judaism and Israel. 

Rebecca, you are going on an amazing journey, and we are all so happy for you and thinking of you. 

We all wish you nothing but the best time, lots of learning and meaning, new friends, and of course G-d's endless blessings and protection.

May you go in peace and return in peace--all our love. ;-)

(Source Photo: Rebecca Blumenthal)

To The Holy Land

Go Quick And Far

I love this African proverb that I heard recently:

"If you want to go quickly, go alone. But if you want to go far, go together."

When we're alone, we are traveling "light"--we don't have to worry about or help another person...we can go quickly.

However, when we go together with another, we have a companion and support, and can endure more and go much farther.

In life, going it alone...is more of a "flight" response. When you have to run, you get away as quickly as you can.  

In the movie Last of the Mohicans the fleeing male character yells to the woman, "Stay Alive! No matter how long it takes, I will find you."  They disperse, each one moving as speedily as possible to survive.

Similarly, when we have to "fight," there is power in numbers. We are always stronger and more capable as a team.

Already from The Three Musketeers, we acknowledge the familiar refrain of, "All for one, and one for all."

Similarly, when a military force advances it does so in strength with coordination and in unison, but when it is under severe attack and is retreating, often it does so chaotically, running with "every man for himself" trying to save as many as possible.

Overall, while we need the strength of unity and the speed of an agile runner, in the end we have to have faith, hope, and perseverance to survive.

Ernest Hemingway said, "The world breaks everyone, and afterwards some are strong at the broken places." ;-)

(Source Photo: Andy Blumenthal)

Go Quick And Far

Live Stress Free, Almost

As we all know, stress is a killer--so you want to minimize it (if you can)!

There is a great little piece from CareerCast on the most and least stressful jobs out there in 2014.

From least stressful--audiologist.

To most stressful--enlisted military.

Anyway, to avoid stress--keep calm like the picture says, but also consider jobs with the following attributes:

- Desk job

- High growth potential

- Fewer strict deadlines

- Less travel

- Greater congeniality 

- Non-hazardous

One question from the list of jobs...why be a taxi driver earning an average of almost $23,000 a year in one of the top 10 most stressful jobs, when you can be a hair stylist earning about the same and have the 2nd least stressful job out there? 

So trade in your driver's license and learn to give a great hairdo! ;-)

(Source Photo: Dannielle Blumenthal)

Live Stress Free, Almost

10 Vegas Fun Facts

(A lot of poverty in Vegas too, but this guy had a sense of humor about it.)

10. Vegas has 2 million residents, but 40 million visitors a year.

9. MGM Grand is the 2nd largest hotel in the world with almost 7,000 rooms.

8. The Bellagio hotel (with the amazing fountain in front choreographed to music) cost $8.5 billion and is one of the top 10 hotels in the world. 
7. The light from the top of the Pyramid at the Luxor Hotel can be seen from the moon.
6. A church on the way to the Grand Canyon from Vegas in painted in Mary Kay pink.
5. There are a pair of mountains called the Dolly Parton Mountains (at least that what our "wise-guy" tour guide called them)
4. A range of mountains looks like the face of Abraham Lincoln lying down.
3. The Hoover Dam, one of the largest government projects of the time was completed nearly two years early and a few million under budget (can you believe that?)
2. There are 600 Elvis impersonators, including a midget and a 450 pound man.
1. You can get married at the Say I Do Drive Thru for only $45!

And one for good luck...prostitution is illegal. ;-)

Last one...the Democrats and Republicans fought over naming the "Hoover Dam" after President Hoover, a Republican (what a surprise?). 

(Source Photo: Andy Blumenthal)

10 Vegas Fun Facts

Rock Into Space

Very excited by news in the Wall Street Journal on advances for Space Tourism. 

Paragon Space Development Corp is developing a space helium-filled balloon to take us into the wild-blue (and black) yonder. 

The balloon will be as wide as a football field.

It will transport 8 people to an altitude of 18 miles, high enough to move around for about 6 hours and get a "panoramic view of the globe without having to wear space suits of don oxygen masks."

The cost will be about $75,000 per person--which seems almost doable for middle class folks who want the ultimate travel experience. 

In contrast, Virgin Galactic will rocket passengers 60 miles high where customers can experience weightlessness for about $250,000. 

Other ventures are developing offerings of trips to the International Space Station, an orbiting hotel, and even the moon. 

I think it would be so awesome to experience space travel and see G-d's creations in a whole new perspective-filled way. 

It's amazing, we are so small in the realm of things, yet we fallaciously think we are so big. ;-)

(Source Photo: Andy Blumenthal)

Rock Into Space

Hyperloop Takes Us Supersonic

Elon Musk in a genius -- from SpaceX to Tesla to Paypal -- he has us inventing like almost no one else can.

Now his concept of the Hyperloop is once again breaking all preconceptions of travel on Earth. 

Forget planes, trains, automobiles, and boats--Musk's promised open source plans would take us from New York to Los Angeles in under 45 minutes!

The system would be built based on the following premises:

- Safer in that it never crashes and is immune to weather

- Faster than any Earth transportation available today

- Cheaper than air travel 

- Better using self-powered solar panels and energy storage

In business school, we were taught to think in terms of better, faster, cheaper--what's amazing about Musk is he has a track record of not just thinking it, but making it so. 

While the Hyperloop doesn't exist today, I find it awfully exciting to think that one day, it will. 

On the plus side, Elon Musk makes George Jetson our reality; on the minus side, now we have no reason not to visit the in-laws. ;-)

(Source Photo: here with attribution to booknews)

Hyperloop Takes Us Supersonic

Getting Around Town--Washington D.C.

Well, here is to some old and new ways of getting around town in Washington D.C. 

You sort of have to (safely) weave in and out between these to get to your meetings and events or hop on one to get there, perhaps, more quickly and enjoyably. 

Anyway, as you can tell, D.C., like many a big city (ah, reminds me of the Big Apple) has many a colorful characters in the downtown. 

It adds to the charm--sometimes--and can make for a nuisance at others. 

But, it's never quite boring. 

Hope this gives a good flavor of what's like to work, and play, in The Capital. ;-)

(Source Photos: Andy Blumenthal)

Getting Around Town--Washington D.C.

Choke Points to Checkpoints

This is some promising biometric technology from AOptix. 

Enrolling in the system is the first step and means just seconds of standing in the capture field of the slender tower, and the device scans both iris and face of the person. 

The scanning captures images within seconds and the software converts the images into binary code. 

It then subsequently scans and matches the person's biometrics against the database for positive identification. 

The beauty of this system is that it is simple and fast and can be used for passenger screening, immigration, or any other access control for entry/egress for a building, location, or even to a computer computer system and it's information.

According to Bloomberg Businessweek, the Insight Duo Towers sells for $40,000 each.

Eighty of these are currently in use at all air, land, and sea borders in Qatar.  Further, Dubai International Airport has been piloting this at a terminal that handles 40 million people per year, and it has cut immigration waiting times from 49 minutes to 22 seconds. 

This technology has obvious important applications for military, law enforcement, and homeland security, as well as even more generalized security use in the private sector.

And while very impressive, here are some concerns about it that should be addressed:

1) Enrollment of Biometrics and Personal Identification--registering for the system may only take a few seconds for the actual scan, but then verifying who you are (i.e. who those biometrics really belong to) is another step in the process not shown.  How do we know that those iris and face prints belong to Joe Schmo the average citizen who should be allowed through the eGate and not to a known terrorist on the watch list?  The biometrics need to be associated with a name, address, social security, date of birth and other personal information.

2) Rights versus Recognitions--rights to access and recognition are two different things. Just because there is iris and facial recognition, doesn't mean that this is someone who should be given access rights to a place, system or organization.  So the devil is in the details of implementation in specifying who should have access and who should not. 

3) Faking Out The System--no system is perfect and when something is advertised as accurate, the question to me is how accurate and where are the system vulnerabilities. For example, can the system be hacked and false biometrics or personal identification information changed?  Can a terrorist cell, criminal syndicate, or nations state create really good fake iris and facial masks for impersonating an enrollee and fooling the system into thinking that a bad good is really a good guy. 

4) Privacy of Personally Identifiable Information (PII)--not specific to AOptix, but to this biometric solutions overall--how do we ensure privacy of the data, so it is not stolen or misused such as for identity theft.  I understand that AOptix has PKI encryption, but how strong is the encryption,who long does it take to break, and what are the policies and procedures within organizations to safeguard this privacy data.

5) Big Brother Society--biometrics recognition may provide for opportunities for safe and secure access and transit, but what are the larger implications for this to become a "big brother" society where people are identified and tracked wherever they go and whatever they do. Where are the safeguards for democracy and human rights.

Even with these said, I believe that this is the wave of the future for access control--as AOptix's says, for changing choke points to checkpoints--we need a simple, fast, secure, and cost-effective way to identify friends and foe and this is it, for the masses, in the near-term.

Choke Points to Checkpoints

Where There Is Life, There is Hope

After a very busy week, I can really appreciate this video, called Move, where Rick Mereki and 2 friends travel 11 countries in 44 days.

I love how fast yet seamless this video takes us around the world--like flying through space and time.

There is so much to see and do and every moment is a blessing.

My grandparents use to say, "where there is life, there is hope" and we are so fortunate to be alive and have the opportunity to change, grow, and self-actualize.

And while real life is not as smooth as this video--whereever we are, let's try to enjoy the ride.

Have a great weekend!

Where There Is Life, There is Hope

Balancing Freedom and Security

There is a new vision for security technology that blends high-tech with behavioral psychology, so that we can seemingly read people’s minds as to their intentions to do harm or not.

There was a fascinating article (8 January 2010) by AP via Fox News called “Mind-Reading Systems Could Change Air Security.”

One Israeli-based company, WeCU (Read as we see you) Technologies “projects images onto airport screen, such as symbols associated with a certain terrorist group or some other image only a would be terrorist would recognize.”

Then hidden cameras and sensors monitoring the airport pickup on human reactions such as “darting eyes, increased heartbeats, nervous twitches, faster breathing,” or rising body temperature.

According to the article, a more subtle version of this technology called Future Attribute Screening Technology (FAST) is being tested by The Department of Homeland Security—either travelers can be passively scanned as they walk through security or when they are pulled aside for additional screening are subjected to “a battery of tests, including scans of facial movements and pupil dilation, for signs of deception. Small platforms similar to balancing boards…would help detect fidgeting.”

The new security technology combined with behavioral psychology aims to detect those who harbor ill will through the “display of involuntary physiological reactions that others—such as those stressed out for ordinary reasons, such as being late for a plane—don’t.”

While the technology married to psychology is potentially a potent mix for detecting terrorists or criminals, there are various concerns about the trend with this, such as:

1) Becoming Big Brother—As we tighten up the monitoring of people, are we becoming an Orwellian society, where surveillance is ubiquitious?

2) Targeting “Precrimes”—Are we moving toward a future like the movie Minority Report, where people are under fire just thinking about breaking the law?

3) Profiling—How do we protect against discriminatory profiling, but ensure reasonable scanning?

4) Hardships—Will additional security scanning, searches, and interrogations cause delays and inconvenience to travelers?

5) Privacy—At what point are we infringing on people’s privacy and being overly intrusive?

As a society, we are learning to balance the need for security with safeguarding our freedoms and fundamental rights. Certainly, we don’t want to trade our democratic ideals and the value we place on our core humanity for a totalitarianism state with rigid social controls. Yet, at the same time, we want to live in peace and security, and must commit to stopping those with bad intentions from doing us harm.

The duality of security and freedom that we value and desire for ourselves and our children will no doubt arouse continued angst as we must balance the two. However, with high-technology solutions supported by sound behavioral psychology and maybe most importantly, good common sense, we can continue to advance our ability to live in a free and secure world—where “we have our cake and eat it too.”

Balancing Freedom and Security

Architecting A Secure Society

Once again, we are confronted with the basic security question of how much is the right amount?

It’s a classic catch-22 that requires us to architect security to meet opposing ends: we expect security to be as much as necessary to stop the terrorists, but as little as possible to ensure efficient travel and trade and maintain people’s privacy and equality.

In the last decades, we have behaved schizophrenically, calling for more security every time there is an attempted attack, only to withdraw and demand greater privacy protections, speedier security processing, and only random checks when things cool down.

The Wall Street Journal reported in the January 9-10, 2010 edition that the U.S.’s handling of security nowadays is an ever-losing proposition. The article calls it a virtual game of “Terrorball,” in which we cannot win, because there only two perpetual rules:

· “The game lasts as long as there are terrorists who want to harm Americans; and

· If terrorists should manage to kill or injure or seriously frighten any of us, they win.”

Based on the above, I believe that we can only win the game by changing its rules. Rather than being reactive to every terror scare, we are prepared with one approach—one that delivers an optimal level of security based on the current level of risk.

I recall when Michael Chertoff was Secretary of Homeland Security. During that time, he was a strong advocate for a risk-based approach that was multilayered, strong yet flexible enough to accommodate changing circumstances. From that perspective, which I think made a lot of sense: security decisions are made on the basis of objective criteria. These include technical feasibility, maximum effect, cost-benefit analysis, and so on.

A risk-based approach, or what I call “optimal security,” clearly makes a lot of sense. Yet it is tempting, when a security situation actually occurs, to let emotions get the better of us. On the one extreme, sometimes hysteria takes place and everybody seems a potential threat. Other times, we get angry that anyone at all is subjected to scrutiny or questioning.

In order to save the most lives and change the terror game, we have to decide to become more rational about the threat that faces us. This doesn’t mean being cold and calculating, but rather rational and proactive in developing a security architecture and governance that seeks to protect the most with the least negative impacts—but not trying to plug every possible hole at all costs.

In optimal security: sure, there is the ideal where we want to protect every American from every possible threat. However, there is also the reality where, because of competing priorities and scarce resources (to address everything from the deficit, health care, education, social programs, energy, science, defense, and more) we cannot—no matter how much we genuinely want to—prevent every terror instance.

So the terror playbook can and should be transformed. We can recognize there will always be terrorists—enemies of the state—who want to harm us and given enough attempts, no matter how optimal our security, they will occasionally get a sucker punch in on us—and we must be prepared for this. Moreover, rather than “freaking out” about this the terror threat, we can grow and commit to doing the best we can and accepting that we will increase security when information is there to support that need, and we will relax when that becomes possible.

Bottom line: We must move away from hysteria and any other factor that prevents us from being objective and make rational choices to deploy protections that are most effective and simultaneously safeguard our liberty.

“Life, liberty and the pursuit of happiness” captures the security debate well. We want to safeguard lives, but at the same ensure liberty and we want to be happy and not afraid all the time.

To accomplish this balance, our optimal security realization should be based on highly effective intelligence, supported by the very best technology, and a security platform that adjusts to threats in real time.

While our intelligence continues to strengthen and our technology continues to improve, the greatest challenge is our ability as a nation and as individual human beings to cope with the distress caused by terrorism.

We are ambivalent emotionally about the threat and what needs to be done to combat it. However, once we look inside and understand the emotions that this issue raises, and come to terms with reality we face, we will as a nation be more at peace and less likely to jump from one extreme to another in terms of our demands and expectations from those who protect us every day.

Architecting A Secure Society