The Wall Street Journal,
Companies are realizing the “the human beings who execute the goals of business are more than just cogs in a wheel.” Companies are now showing they do care more about their workers, through:
- Best workplace lists—vying for venerated positions on best-workplace lists
- Luring recruits—“pledging their devotion to work-family balance” and other employee-friendly benefits
- Employee engagement—boasting about their level of worker-commitment, which manifests itself in low employee turnover; or employees volunteering to make an extra effort on the job
In the traditional rigid, controlling workplace, workers’ needs are left unmet; over time, this “erodes concentration, commitment, and creativity.” Good workplace policies “enable employees to manage their large lives, freeing them to apply more brainpower to complex information-age jobs.”
What’s more, organizations are finding that creating a great workplace for employees actually pays off in dollars (i.e. it “actually causes an increase in a company’s overall financial performance.”)
The New York Conference Board found in a study last year “clear and mounting evidence that employee engagement is strongly correlated to ‘productivity, profit, and revenue growth.’”
User-centric EA is driven to mission execution and meeting end user needs (including employee satisfaction). This is why I have been a long-time proponent for adding a human capital reference model and perspective to the Federal
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