June 2, 2013
Virtual Government--Yes or Nonsense
The author sees government as menu-driven, like a videogame, by a "rotating dial," where you choose whatever government suites you best.
In this world of virtual government, people are seen turning to private sector alternatives to get capabilities, customer service, and prices that are better than the government's--in some cases, this may actually work, like with private insurance.
However, this article goes beyond this notion to where government is not tied to the physical boundaries of the real world, but rather to virtual jurisdictions, citizenship, and even values held or abrogated.
While I agree that raising the bar on government is a good thing--expect more for less--and partnering with the private sector can make government more efficient, the idea of wholesale shopping government around is quite ludicrous:
- Will we hire mercenaries instead of having an armed forces?
- Will we rely solely on CEOs to conduct our diplomacy?
- Will justice be doled out by vigilantes?
- Will private inspectors alone regulate food, drug, and the financial system?
While compared to an iPad wheel for making service selections, Government is not the same as a library of songs or movies that one scrolls through to pick and choose what one likes and dislikes.
Like the old joke about the difference between family and friends...you can choose your friends, but you can't just choose your family!
While government can provide services virtually, it cannot be a government entirely sliced up by choice--where you opt-in for what you like and opt-out for what you don't--if that were the case, we would all selfishly take and never contribute to the greater good.
For example, "Hey, I like social entitlements such as Social Security and Medicare, but I don't particularly care for contributing to space exploration or research and development for certain diseases that I may not be genetically predisposed to."
There is a civic commons where we must share--the prime example is a fire department. If I choose not to contribute, then the fire department still has to come to put out the fire or else it can spread to others.
In the end, we are not just a collective of individuals, but a nation bound together by core values and beliefs, and shared interests and investments in the future--and where by sharing the risks and burdens, we fall or rise together.
Like anything that you are seriously apart of--family, religion, organizations, and work--we take the good and work on the bad, rather than just immaturely throwing it all or in innumerable parts away.
Yes, government should only do functions that are inherently governmental, and we should avail ourselves of all the talent and expertise in the private sector for the rest, but no, we should not wholly think that we can replace government with loose and shifting ties on the Internet and purely profit-driven private sector players.
If Hezbollah and Al-Qaeda serving as modern virtual governments are the best examples of what can be accomplished, then we should all be running (not walking) to good 'ol Democracy of the U.S. of A.
Virtual government as a way to provision services as well as competition and augmentation by the private sector is great, but becoming a stateless state will not solve the large and complex problems we must face, not alone, but together.
Even though bureaucratic waste and abuse is bad, the system of debate, negotiation, checks and balances, basic human rights, and voting is good, and we should not just throw out the precious baby with the dirty bathwater. ;-)
(Source Photo: Andy Blumenthal)
March 3, 2013
Who's That?
They had these cool Frisbees with faces on them and I thought this would make a sort of funny photo.
So we posed underneath the "hot stuff, cool prices" signs.
Anyway, it's fun to let loose and just have some good-natured fun. ;-)
Hope you enjoy!
Who's That?
December 16, 2012
Amazon Will Bury Walmart
So I cannot tell you my utter disappointment the first time I went to Walmart--shabby storefronts, elderly door greeters handing out store circulars and stickers, messy aisles and shelves, with low price tags on a swirling everything, and sort of the image of crummy leftover merchanidse throughout, and top that off with pushing crowds trying to save a couple of bucks on the junk.
Let's just say, I'm not running back to Walmart, especially when we have online shopping experiences like Amazon--now that is much closer to nirvana.
No drive, no crowds, no wait, no up and down the aisles looking for what you want, no shlepping, and no in your face "everyday low prices" image and we won't let you forget it--instead easy to find, interesting, varied, and quality merchandise of all types, at reasonable prices, with an easy checkout process, home delivery, free shipping, and easy returns.
And as opposed to Walmart which is stuck in costly and inconvenient large brick and mortar stores, Amazon is investing in infrastructure of the future with convenient warehouse and delivery centers throughout the country, and more recently with their purchase of Kiva Systems in March 2012 for implementing robotics in their fulfillment centers.
On top of it, Walmart (with nearly 2.2 million employees worldwide) in its endeavor to keep prices low, have spun up their workforce with jobs--that are often part time and unpredictable, low wage, lacking proper benefits, unsafe working conditions, and with questionable advancement opportunties (especially for women). Throw on top of that bribery allegations for which they've hired a new complaince officer. Yet, Walmart has also somehow managed to keep their workforce from unionizing to improve things.
So how should we say this: how about straight out--Amazon gets it and Walmart does not!
And while Walmart has their own .com site--which coincidentally looks very much like Amazon's--Amazon is eating Walmart's lunch online, with according to NBC News a 41% revenue increase for Amazon's online sales versus just 3.4% for Walmart's. Moreover, Bloomberg BusinessWeek (29 March 2012) reports that Walmart's 2011 online sales amounted to less than 2% of their U.S. sales--they just can't seem to make the digital transformation!
So While overall Amazon sales at $48 billion are still only about 1/9 of Walmart colossal $419 billion, Amazon with it's high-tech approach (including their successful Kindle eReaders, cloud computing, and more) is anticipated to reach $100 billion in online sales by 2015.
Like the other big box retailers of yore, Kmart, Sears, JC Penny, Circuit City, Best Buy, and more, Walmart will decline--it will just take a little longer and with a little more thrashing, because of the size of their checkbooks.
Perhaps, as the New York Times implied years ago (17 July 2005) only stores like Costco (and throw in Nordstroms as well) with their tall aisles stocked neatly with quality goods, at low prices, and with better human capital ethos, will survive the big box retailer Armageddon.
My prediction is that within a generation Amazon will bury Walmart, if not literally so they are out of business, then figuratively with the best and most lucrative online shopping experience around--and as for the matchup betweent them, it won't even be close. ;-)
(Source Photo: here with attribution to Fuschia Foot)
Amazon Will Bury Walmart
August 19, 2011
Supercookies Are Super Invasive
You're alone sitting at the computer surfing the web, you're looking up health, financial, entertainment, shopping, and other personal things.
Supercookies Are Super Invasive
August 14, 2011
Images, Alive And Profitable
Images, Alive And Profitable
April 27, 2011
Smartphone Apps For Shopaholics
In the old Ginsu commercials, they used to say "In Japan, the hand can be used like a knife...but this method doesn't work with a tomato."
Smartphone Apps For Shopaholics
May 5, 2008
Personalization and Enterprise Architecture
Everyone likes to have things personalized for them. Personalization appeals to our desire to be unique and distinct—special in our own ways.
Online, we have the ability to personalize our portals, like Yahoo, so that we get the information (content) that we are interested in and the look and feel for the layout (format) and navigation that we are comfortable with.
We also like to get personalized recommendations (advice and offers) for things we might be interested in, assuming that the suggestions are pretty darn solid and hit the mark.
MIT Technology Review, May/June 2008, reports that “people do buy more when you help them find what they need”
Generally, while advertising often gets bothersome and we tune it out, people do like “that internet companies have dedicated such ingenuity, memory, and processing power to offering me good suggestions.”
Hence, the ever growing amount of:
- “Customers who bought this item also bought…” (Amazon)
- “Just for you” (Apple iTunes)
- Pop-ups
- Context-sensitive advertisements
On Amazon, for example, “reviews, recommendations, and rankings become an essential part of browsing and shopping.”
And the larger the number of users that the recommendation engines can infer from (the “network effect”), the better the personalized suggestions become.
Where’s all this personalization going?
“Perhaps Google’s Gmail will tell you—to whom you should forward that urgent email to, or remind you to keep in touch with a friend you’ve inadvertently ignored…[or] imagine Facebook suggesting what information should be shared with whom—or who should be sharing more with you.”
Those companies and organizations that can architect personalization and recommendations right for their consumers and end users stand to profit hugely. For example, “Netflix is offering a million dollars to anyone who can improve the efficacy of its (exceptionally successful) recommendation engine. That’s a small price to pay for a company who future depends on its ability to compete with Blockbuster and the digital video companies of the future.”
Time is money, and both are scarce and valuable. Enterprises that are able to develop personalized recommendations that speed up the shopping experience and help us get better value for our dollars—and at the same time aren’t “in your face” and annoying--will have an architecture that will pay off in terms of strategic competitive advantage.
The target enterprise architecture here is increased sales and profitability (performance); focused sales and marketing (business); greater personalization and useful recommendations (information); systems processing automated suggestion algorithms (services and technology), all done securely and with privacy assured (security).
Personalization and Enterprise Architecture