Right In Front of Us, but We Are Blind to It

Last week, there was a 13-year-old boy, with Asperger’s syndrome, who ran away from home and rode away in the NYC subway system for 11 days undetected!!! The boy went missing with $11 dollars in his pocket. “According to CNN, the boy's mother says he survived on fast food and candy he purchased in the subway system. He spent the majority of his time riding the trains. He wore the same clothes for the duration and lived underground, sleeping in subway cars and using underground restrooms.” Many people were out looking for this boy, including the police, but neither the searchers nor the extensive surveillance apparatus in New York picked him out. Apparently, no one on the trains reported seeing this kid riding endlessly around 24x7, and the boy was invisible to the myriad of hardworking transit workers and officers who are all over the transit system, until day 11 when finally one officer recognized the boy from his missing picture. How can a boy be there for almost two weeks, but be seemingly invisible to the thousands of riders and workers passing thru the subway system and what can this teach us about leadership and organizations? Information Overload—This is truly the information age. We have morphed from not having enough information to being flooded with it and not being able to process it. With the missing boy on the NYC MTA subway system, he was literally lost amidst the more than 5 million riders a day and 468 stations. This is a common situation these days where we have access to stores of information, on databases and through the Internet, yet we frequently struggle to find the golden nuggets of information that really mean something. Post 9-11, our military and intelligence communities are being flooded by sensor information from a vast network of resources, and the challenge now is to find innovative ways to process it quickly and effectively—to find the proverbial “needle in the haystack” and to stop the next potential attack. Our organizations in the public and private sectors need faster, more accurate, and finely tuned systems to find the dots, connect the dots, and see the picture. Process Matters—According to Digital Journal, “the disappearance was reported to police immediately, who treated it as a runaway. After five days had passed, it was being treated as a missing persons case.” The police were following their processes in handling this little boy, but it resulted in five days passing without the assumed more intense search that occurs with a missing persons case. Lesson to note is that having standardized, documented business processes are important in efficiently managing operations, but we should not get so caught up in the process that we become rigid and inflexible in handling cases according to the specific situation. While I am not an expert in this, the question does come to mind, whether the search for a child with a known disability may have been escalated/elevated sooner? And the point, I am really trying to make is that we need to keep our organizations and processes agile and responsive so that we can act meaningfully and in time. Break through the Apathy—Having been a former New Yorker (and I suppose, it never truly leaves your blood), I am well aware of the accusations and jokes made about rudeness and apathy from people in the “city that never sleeps.” NY is a tough town, no doubt. The people are quick and sharp. They work and play hard. They are good, productive people. But living in a city with 8.3 million people in one of the most dense urban centers of the world can take a toll. Even with major clean-up efforts in recent years, NYC still has its fair share of crowding, pollution, and crime and this can take a toll on even the best people. I remember daily sights of panhandling, poor and ill people, aggressiveness not limited to the yellow cabbies. I suppose, one disabled boy could get lost amidst the city chaos, but the challenge is to break through the apathy or callousness that can easily overtake people and continue to care for each and every person that needs our help. This is no small challenge in a city with a 21.2% poverty rate (US Census Bureau 1999), let along in a world where 1 in 4 (or 1.3 billion persons) live on less than $1 a day. As leaders, we need to push for caring over apathy and for seeing and acting versus blinding ourselves to the pain and misfortune of others. Could we have found this little boy sooner? Maybe. Could it have ended a lot worse? For sure. While this missing persons situation is now over, we need to prepare ourselves for future events and contingencies. We can do this by continuing to create better systems and mechanisms to process information better, faster, and cheaper—it’s not longer just the quantity of information, but the quality and it’s timeliness and relevance; by reengineering our business processes so that we are alert, nimble and responsive—rigid processes lead to hard and fast rules that serve no one; and building camaraderie with one another—seeing that we are more the same, than we are different—and that everyone matters—even a kid underground in a subway system spanning 656 long and winding miles. And lest anybody think I’m giving New Yorkers a hard time, believe me when I say – it is “the city” that has given me the street smarts to navigate the Beltway and challenge anyone who says that something can’t be done!

Right In Front of Us, but We Are Blind to It

Faith or Fear?

I love stories of hope and possibility.

I read in the Washington Post, 1 August 2009, about cars that actually enable blind people to drive. This was one of those stories.

In 2004, a challenge was issued from a blindness advocacy group “to build a vehicle that the blind could drive with the same freedom as the sighted.”

Around the same time, The Defense Advanced Research Projects Agency (DARPA)—the same government agency that brought us the Internet—“ran a series of contests to inspire a driverless car that could navigate complex terrain.”

However, at Virginia Tech’s Robot’s & Mechanism Laboratory the challenge of “an autonomous vehicle wasn’t enough. We want the blind person to be the driver, not to be driven.”

To meet this once unthinkable goal, the design team developed a prototype vehicle that blind students this summer are actually testing.

Here’s how the vehicle works: An all-terrain vehicle with a front-mounted laser sensor sweeps the terrain ahead, and a computer in the back processes the information into a two-dimensional map. A computer voice tells the driver through headphones what number of clicks to turn the wheel to steer around obstacles and a vest vibrates to indicate whether the driver should slow down or stop.

By challenging ourselves, bringing innovation to the table, thinking positively, and working through the challenges, we are able to bring opportunities to people that many thought were impossible.

Yet even today, I heard people reacting to this story and saying “Oh, I wouldn’t want a blind person driving behind me.”

But why not? There are reasons to believe that this can work.

First of all, in the vehicle tests, the blind drivers actually did better than the engineers because they followed the directions coming from the computer more precisely.

Second, when it comes to other modes of transportation such as flying, people no longer seriously question the use of technology to aid our ability to see, navigate and fly through all sorts of weather and turbulent conditions. Now a days, a large commercial airplane flying at hundreds of miles an hour over densely populated cities on autopilot is an accepted fact.

I believe there are really two issues here:

On one hand, is the technology itself. How far can technology take us—are there limits?

And the second issue is can people overcome their mindset of fear, doubt, hesitation, and negativity to really stretch the bounds of the imagination to the what’s truly possible?

I think both the issues of technology and mindset are strongly related.

Obviously there are laws of nature and physics that place real limits on even how far technology can take us. Yet, as we press against the boundaries and test the seemingly impossible, we are able do things that practically defy those very laws. For example, who would’ve thought that man could fly like the birds, walk on the moon, communicate thousands of miles in a split second, or cure the incurable? Perhaps, what we perceive as physical limitations are only there until we can figure out how to overcome them with innovation and technology—and of course, the wisdom bestowed from the almighty.

By realizing that the boundaries are not so hard and fast—that they are elastic—we can have hope in going further and doing the seemingly impossible.

Certainly, I recognize the very real legitimacy of the concerns that people might have over the thought of blind people in the driver’s seat. However we must ask ourselves how much of this concern is based on rational, logical factors and how much on a misperception or mistrust of what technology—and blind people themselves—can actually do. To me, it really comes down to one’s mindset.

Through faith, courage, conviction, we can overcome our doubts and fears. We can and must continue to explore, to test the bounds, and to innovate some more.

Faith or Fear?

We Need A Grand Vision—Let It Be Smart!

We can build systems that are stand-alone and require lots of hands-on monitoring, care, and feeding or we can create systems that are smart—they are self-monitoring providing on-going feedback, and often self-healing and they help ensure higher levels of productivity and up-time.

According to the Wall Street Journal, 17 February 2009, smart technology is about making systems that are “intelligent and improve productivity in the long run…they [makes use of] the latest advances in sensors, wireless communications and computing power, all tied together by the Internet.”

As we pour hundreds of billions of dollars of recovery funds into fixing our aging national infrastructure for roads, bridges, and the energy grid—let’s NOT just fix the potholes and reinforce the concrete girders and have more of the same. RATHER, let’s use the opportunity to leap forward and build a “smarter,” more cost–effective, and modernized infrastructure that takes us, as nation, to the next playing-level in the global competitive marketplace.”

- Smart transportation—the “best way to fight congestion is intelligent transportation systems, such as roadside sensors to measure traffic and synchronize traffic lights to control the flow of vehicles…real time information about road conditions, traffic jams and other events.” Next up is predictive technology to tell where jams happen before they actually occur and “roadways that control vehicles and make ‘driving’ unnecessary.”

- Smart grid—this would provide for “advanced electronic meters that send a steady stream of information back to the utility” to determine power outages or damage and reroute power around trouble areas. It also provides for consumer portals that show energy consumption of major appliances, calculate energy bills under different usage scenarios and allow consumers to moderate usage patterns. Additionally, a smart grid would be able to load balance energy from different sources to compensate for peaks and valleys in usage of alternative energy sources like solar and wind.

- Smart bridges—this will provide “continuous electronic monitoring of bridges structures using a network of sensors at critical points.” And there are 600,000 bridges in the U.S. As with other smart technologies, it can help predict problems before they occur or are “apparent to a human inspector…this can make the difference between a major disaster, a costly retrofit or a minor retrofit.”

Smart technology can be applied to just about everything we do. IBM for example, talks about Smart Planet and applying sensors to our networks to monitor computer and electronic systems across the spectrum of human activity.

Building this next level of intelligence into our systems is good for human safety, a green environment, productivity, and cost-efficiency.

In the absence of recovery spending on a grand vision such as a cure for cancer or colonization of Mars, at the VERY least, when it comes to our national infrastructure, let’s spend with a vision of creating something better—“Smarter”--for tomorrow than what we have today.

We Need A Grand Vision—Let It Be Smart!

Robot Soldiers and Enterprise Architecture

Enterprise architecture can plan, but it must also perform outreach to meet stakeholder requirements and get their buy-in and commitment. A plan without acceptance is shelf-ware.

National Defense Magazine, March 2008, reports on Robot Soldiers, where the technology now exists to make them autonomous and carry lethal weapons—a deadly combination—but the military is not ready to accept it (yet).

“An armed robot with body armor could walk into an ambush, ‘coolly find target, and prioritize them, without getting scared, without making a mistake…In a constricted environment you don’t want to go one on one with a computer controlled weapon system. You’re not going to win that one. The robot is going to get you before you get him.’”

These soldier robots have come a long way. In World War II, the Germans tele-operated 8,000 Goliath suicide robots to blow up bonkers or tanks. Now these robots are autonomous meaning they need little to no operator intervention. “A reconnaissance robot, for example, can be sent into a bunker without any radio link, and come out with a complete map populated with icons showing the location of people, weapons, or evidence of weapons of mass destruction.”

Additionally, robots can now carry lethal weapons, including guns and rocket launchers or non-lethal weapons such as pepper-ball guns, and they have various sensors “to help them navigate rooms and avoid obstacles,” and track friendly forces. They can protect themselves against tampering, conduct explosive ordnance disposal (such as in Iraq), patrol installations, and bring the fight to the enemy. The robot soldier can accompany a real-life soldier—it can follow and keep pace—and when the soldier picks up a weapon and points it at something, so does the robot. A handy companion indeed when you’re about to get into a firefight!

Yet, despite how capable these robot soldiers are, barriers to acceptance remain. Outfitting an autonomous robot with a lethal weapon to use against humans is a big step and one that many in the military establishment are not ready to accept. But is it just a matter of time, especially if our enemies are developing these capabilities too?

It’s interesting that technology can get ahead of our ability to accept it, integrate into our norms, cultures, and way of life. An enterprise architect’s job is not just to identify and introduce new technologies (and business process improvements) to the organization, but to actually help manage the change process and adapt the new technologies to meet the mission.

In the case of robot soldiers, the acceptance and culture change will need to be met with many safety precautions to ensure that even robots functioning autonomously can be managed safely.

Robot Soldiers and Enterprise Architecture

Situational Awareness and Enterprise Architecture

EA is a tool for situational awareness and planning to drive modernization, transformation, and improved results. Enterprise architecture helps us as organizations to be more aware of our business and technology resources, desired outcomes, and ways to link resources/investments to results.

As far as mankind can remember, we have always looked to plan ahead to manage change and complexity. In the times of the pharaohs, people looked to the stars for a sign of what was to come. In past centuries, others have looked into the crystal ball to foretell events and plan accordingly. To many, these rudimentary methods were all they had to gain a semblance control over their lives and a world that probably felt very out of control much of the time.

Now the military has a crystal ball all of its own to deploy to the battleground to provide better situational awareness to our troops, and this is particularly helpful for identifying the enemy in close urban combat, as that which we find ourselves fighting in Iraq and Afghanistan, now-a-days.

National Defense Magazine, March 2008, reports that ODF Optronics, a technology company in Tel Aviv, Israel has developed an eye-ball surveillance system “which consists of a hardened sphere that houses a sophisticated camera system and comes with a wireless display unit. Durable eye ball can be thrown over walls, into streets, tunnels, houses, or any other place of interest. Once the sphere hits the ground it establishes a 360-degree video image of the surrounding area and feeds it to operators holding the small display unit. It also features audio and day/night sensors.”

Other models like the omni-directional system, “is a sensor platform that is housed inside a hardened pole that can be mounted on top of a vehicle. It provides a 360-degree field of view for the crew inside…A five camera system is housed inside the cylindrical structure that transmits video images to a rugged laptop sitting inside the vehicle.”

ODF is now working with the DoD technical support working group and DARPA developing new sensors, because they “understood that military forces need to see the world around them.” But the truth is with all need to see the world around us with ever more comprehensive views, better resolution and clarity of image, and enhanced processing to understand what we are seeing. Only with this type of situational awareness are we better able to plan and respond to the world around us.

Like the ODF eye-ball for high-tech military surveillance and reconnaissance, our organizations need the ability to capture and analyze information and develop what Danny Nadri, a retired Israeli Air Force captain calls “quick actionable information.” And enterprise architecture is one important tool to provide us this situational awareness and planning capability.

Situational Awareness and Enterprise Architecture

Bioterror Sensors and Enterprise Architecture

Since the events of 9/11, America has been widely and deeply broadening its homeland security capabilities. One area that this has been occurring in is in the ability to detect an attack and respond quickly to save lives.

MIT Technology Review, 18 March 2008, reports on a new sensor system that can “detect six potential airborne bioterror agents” within three minutes.

The “new detector uses living cells that light up in the presence of airborne bioterror agents such as anthrax and smallpox” as well as botulinum, ricin and two other bacteria.

“The company selling the sensor, Innovative Biosensors of Rockville, MD, is marketing it for use in airports and other buildings, including laboratories where research on dangerous pathogens is performed.”

“The company has a contract with the U.S. Department of Defense for building security in the Washington, DC area.” And one would imagine that similar precautions are being taken in other major metropolitan areas in the country.

This is serious business and Innovative Biosensors is taking no chances. “The system can run 16 tests simultaneously, one in each chamber of the disc…when at least two chambers are devoted to each pathogen, there are no false positives.”

Certainly, we will continue to mature our homeland defenses. To do this, all agencies involved in homeland security must grow and develop their enterprise architectures. As with the new sensor system, protecting this country cannot be done by human factors alone, but will require ever greater technological sophistication to monitor the “bad guys” and prevent, protect, respond to, and recover from any threats.

Our adversaries will not resist using technology to harm us—whether through improvised explosive devises or attacks on our networks—and we will need every technological advantage we can get to defeat them.

One way to maintain our technology edge is through the rigors of enterprise architecture. This discipline is critical in developing a well thought-out business and technology plan, making sound IT investments, and governing our IT with care and diligence.

While at times it may seem that this great country has limitless resources, the truth is that all resources are finite and we must put those to the best uses, so that the technology we develop and deploy truly enables the mission of protecting this honored country and its noble citizens.

Bioterror Sensors and Enterprise Architecture

Bionic Eyes and Enterprise Architecture

Remember the TV shows The Bionic Man and Woman? These folks had implants that gave them amazing super-human strength, speed, hearing, and vision.

“Bionics is a term which refers to flow of ideas from biology to engineering and vice versa…In medicine, Bionics means the replacement or enhancement of organs or other body parts by mechanical versions. Bionic implants differ from mere prostheses by mimicking the original function very closely, or even surpassing it. (Wikipedia)

Believe it or not, bionic eyes are now a reality, at least in a research stage.

MIT Technology Review, 25 January 2008, reports that “researchers have created an electronic contact lens that could be used as a display or medical sensor.”

Although, this bionic eye cannot see miles away like a telescope yet, it was created to see if it would be possible to fulfill two primary purposes:

1. Augmented reality display—a “display that could superimporse images onto a person’s field of view, while allowing her to see the real world...soldiers could use the technology to see information about their environment, collected from sensors. Or civilians could use the electronic lens as a cell-phone display, to see who is calling and to watch videos during a commute.”
2. Noninvasive medical monitor—“use the lens as a sensor that could monitor chemical levels in the body and notify the user if they indicate signs of disease...many indicators of health can be monitored from the surface of the eye. The live cells on the eye are in direct contact with blood serum, which contains biomarkers for disease."

How is the bionic eye made?

It “incorporates metal circuitry and light-emitting diodes (LEDs) into a polymer-based lens...a functional circuit that is biologically compatible with the eye.”

What are some of the challenges in making the bionic eye work in the real world?

1. Heat—The bionic eye is a functioning circuit and could generate heat that could adversely affect the eye.
2. Power—How will the contact lens be powered while worn?
3. Size—To create a visible display, the LEDs will have to shrink in size and in the process not break in the lens-shaping process

From a User-centric EA perspective, bionics is one of those incredible fields where end-users really benefit in everyday functions, in life-altering ways. Bionics opens up possibilities for people with disabilities (due to illness or accident) that are nothing short of miraculous. Imagine people being able to walk, look, hear, and so on not only on par with healthy individuals, but maybe even with an edge. Of course, this could open up all sorts of ethical dilemmas. If we think Olympians taking steroids is an issue, we haven’t seen nothing yet. Bionics is a field that is only just beginning, but it will have enormous implications for process improvement and reengineering based on new incredible capabilities of those that have these implants. Bionics is an example par excellence of technology enabling process (in this case, the very elements of mechanical human processes).

Bionic Eyes and Enterprise Architecture

Terascale Computing and Enterprise Architecture

In MIT Technology Review, 26 September 2007, in an article entitled “The Future of Computing, According to Intel” by Kate Green, the author describes terascale computing— computational power beyond a teraflop (a trillion calculations per second).

“One very important benefit is to create the computing ability that's going to power unbelievable applications, both in terms of visual representations, such as this idea of traditional virtual reality, and also in terms of inference. The ability for devices to understand the world around them and what their human owners care about.”

How do computer learn inference?

“In order to figure out what you're doing, the computing system needs to be reading data from sensor feeds, doing analysis, and computing all the time. This takes multiple processors running complex algorithms simultaneously. The machine-learning algorithms being used for inference are based on rich statistical analysis of how different sensor readings are correlated.”

What’s an example of how inference can be used in today’s consumer technologies?

For example, sensors in your phone could determine whether you should be interrupted for a phone call. “The intelligent system could be using sensors, analyzing speech, finding your mood, and determining your physical environment. Then it could decide [whether you need to take a call].”

What is machine learning?

As a broad subfield of artificial intelligence, machine learning is concerned with the design and development of algorithms and techniques that allow computers to "learn." At a general level, there are two types of learning: inductive and deductive. Inductive machine learning methods extract rules and patterns out of massive data sets. The major focus of machine learning research is to extract information from data automatically, by computational and statistical methods. (Wikipedia)

Where’s all this computational power taking us?

Seems like we’re moving ever closer to the reality of what was portrayed as HAL 9000, the supercomputer from 2001: A Space Odyssey—HAL was“the pinnacle in artificial machine intelligence, with a remarkable, error-free performance record…designed to communicate and interact like a human, and even mimic (or reproduce) human emotions.” (Wikipedia) An amazing vision for a 1968 science fiction film, no?

From a User-centric EA perspective, terascale computing, machine learning, and computer inference represent tremendous new technical capabilities for our organizations. They are a leap in computing power and end-user application that have the capability to significantly alter our organizations business activities and processes and enable better, faster, and cheaper mission execution.

Terascale Computing and Enterprise Architecture