This was the first time that I have ever seen an inspector in Starbucks...
See the lady in the white lab coat with hair cap and gloves...
Ah, she stands out like a saw thumb in contrast to the other staff person in the traditional green Starbucks apron.
So I would imagine that she's not a doctor moonlighting as a barista!
She was checking here, there, and everywhere.
At this point, she was taking out the milk and looked like she had some thermometer like device to make sure it was cold enough and not spoiled.
Honestly, I was impressed that they have this level of quality control in the stores.
We need more of this to ensure quality standards as well as customer service -- here and everywhere in industry and government.
There is way too much dysfunction, inefficiencies, politics, power plays, turf battles, backstabbing, bullying, lack of accountability, unprofessionalism, fraud, waste, and abuse, and mucho organizational culture issues that need to be--must be--addressed and fast!
Can the inspector that inspects do it?
Of course, that's probably not enough--it just uncovers the defects--we still have the hard work of leadership to make things right--and not just to checklist them and say we did it.
I wonder if the Starbucks inspector will also address the annoying long lines on the other side of the counter as well? ;-)
(Source Photo: Andy Blumenthal)