Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡

This mug is a definite Customer Service no-no!  Feels like "Go Away and Come Back Never!" ;-) (Credit Photo: Andy Blumenthal)

Thought this was a funny magnet: Feel Free to Waste My Valuable Time When you go to help desk, customer service representative, your boss, a...

So we're all stuck in the house teleworking because of Coronavirus. After a number of hours, I hear from my daughter that her la...

This was a funny true story that happened recently.  Someone found a roach walking around their desk in the office.  Not knowing who ...

So something that I've learned is that processes can be an enabler or a hinderance to progress depending on how it's used. On on...

This was the sign in the Eisenhower Executive Office Building Bowling Ally that I mentioned in a post yesterday. [Note: I've removed...

Tonight, we went bowling at the Eisenhower Executive Office Building. It is just to the West of the White House and is occupied by the E...

Services listed under ITIL and enterprise architecture models are different in nature, said Andy Blumenthal, chief technology officer at the...

Lessons learned: The more things change, the more they stay the same; even though the technologies may change, the people and process issues...

For CIOs, one of the secrets of the trade for building cost efficiency is consolidation of IT assets, such as data centers and help desks. O...