Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡

A colleague gave a wonderful talk the other day on process engineering. The key steps to reduce waste (Lean) or variation/defects (Six S...

Good customer service is worth its weight in gold and indeed, many people are willing to pay extra for this. In fact, I would venture t...

Enterprise architecture is one way for an organization to drive business process improvement and technology enablement. Another way is throu...

Organizations are like people, they have ups and downs. They have a beginning and an end (even as they transition or morph into something el...

Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is de...