Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡

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Showing posts with label Service Improvement. Show all posts

Showing posts with label Service Improvement. Show all posts

September 6, 2010

ITIL Version 3 - Serving Customers Like A Fine Restaurant

This is not a framework or vendor endorsement, but I liked this simple video explaining ITIL version 3. It explains the five key IT service ...

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About Me

Andy Blumenthal: Andy Blumenthal is Deputy Program Director at the U.S. Department of Commerce. Blumenthal is a dynamic, award-winning leader with over 35 years of experience delivering results across the public and private sectors. All opinions are his own.

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