Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡

So if you're in customer service... The answer is easy.  It's always got to be YES.  - Any less is a big No-No! The custom...

So true story... One of my collegues was giving me a status on an IT problem in the office.  With a very straight face, he goes, ...

This is not a framework or vendor endorsement, but I liked this simple video explaining ITIL version 3. It explains the five key IT service ...