Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡

So a friend sent me this hilarious spoof about automatic transmissions, and it goes something like this... A guy calls up the car servic...

I've always found it a little strange when the doctor (or nurse) asks you, "On a scale of 0 to 10, how much pain are you in?...

Gordon Crovitz wrote about Big Data in the  Wall Street Journal (25 March 2013) this week. He cites from a book called "Big Data: ...

All too often, when there are issues in our organizations, we treat the symptoms instead of the problems. Just like this is bad medicine in ...

Good customer service is worth its weight in gold and indeed, many people are willing to pay extra for this. In fact, I would venture t...