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Showing posts with label Excellence. Show all posts
Showing posts with label Excellence. Show all posts
November 12, 2021

Service With A Smile

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Best bell to ring for service.  The smile is contagious.  One ring, and the customer service representative comes running.  Excellence start...
May 5, 2021

From Point A To Point A+

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I loved this lesson in endurance from Naji Ali in the Wall Street Journal today.  Take it stroke by stroke. Don't worry about getting a...
December 22, 2020

Porsche Branded Excellence

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I have never seen such a clean garage. Whether on the ground or suspended on the lift, the cars are immaculately cared for.  Porsche display...
June 14, 2020

Never Too Young To Train

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This was cute! The little boy holding his mom's hand and running around the track. While many kids would cry and resist the exerci...
December 12, 2019

That's Eggcellent!

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Eggcellent design from Boca Museum of Art. (Credit Photo: Andy Blumenthal)
July 24, 2019

Excellence Vs. Mediocrity

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So we all know how hard it can be to get ahead.   The long hours, hard work, and grueling repetition to try to reach near-perfection.  ...
November 29, 2018

Say YES!

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Really liked this sign on my colleague's desk. It says: Start With Yes I remember an old boss who used to say: Don't make ...
September 19, 2017

Customer Service NO-NOs

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So if you're in customer service... The answer is easy.  It's always got to be YES.  - Any less is a big No-No! The custom...
July 12, 2017

Getting To Yes

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I thought this was a good and important customer service principle: "Don't make me go through NO To get to YES." When it...
July 29, 2016

I Like Working Here

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I got some bad news and really good news from a colleague at work this week.  The bad news was that he was concerned that he hadn't ...
June 28, 2014

Service From Yourself

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I was so proud this week to see some true customer service excellence from a colleague.  Someone had run out of toner and they had put i...
February 16, 2014

Some Mighty Big Shoes To Fill

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If you're ever feeling like a big shot--remember there are always others out there who are bigger than you.  _______________________...
October 7, 2012

Innovation Echtzing and Krechtzing

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It used to be that either you were innovative or not.  Either you came up with out of the box thinking, new paradigms for doing thin...
September 11, 2012

Radiate Possibilities

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Today, I had the opportunity to see one of the best leadership videos I have ever seen, called "Leadership: An Art of Possibility...
March 20, 2008

Apple and Enterprise Architecture

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In Fortune Magazine, 17 March 2008, Apple was rated in Fortune the #1 most admired companies in America and in the world and it won the high...