Andy (אברהם נפתלי) Blumenthal Leadership, Technology, Life, and Faith ✡
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Showing posts with label
Customer Satisfaction
.
Show all posts
Showing posts with label
Customer Satisfaction
.
Show all posts
October 13, 2008
Brand and The Total CIO
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David F. D’Allesandro, the CEO of John Hancock insurance group has a bunch of wonderful books on building brand and career, such as “Brand W...
September 21, 2008
Home Depot and User-Centric Enterprise Architecture
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Operational efficiency can be the downfall of customer service. Home Depot, with approximately $80 billion in sales is #22 on the Fortune ...
May 7, 2008
Integrated Marketing Communications and Enterprise Architecture
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There is a better way to showing customer love than inundating them with marketing and communications that are not coordinated, not focused,...
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