Andy (Avraham) Blumenthal Leadership, Technology, Life, and Faith ✡

Best bell to ring for service.  The smile is contagious.  One ring, and the customer service representative comes running.  Excellence start...

Love this new Starbuck's face-branded packaging for their food.  When they line up like this, they look especially friendly and cute.  A...

This was a sign that talks to a real customer service orientation: "Suppose we refund your money. Send you another one without ch...

Really liked this sign on my colleague's desk. It says: Start With Yes I remember an old boss who used to say: Don't make ...

To all decent human being out there... Think twice about United Airlines.  They overbooked a flight and then forcibly removed passeng...

This sign from a business on trendy Las Olas in Fort Lauderdale...for real. Pay for the water you drink, the air you breath, and the doi...

So you know the saying "Talk to the hand, because the face ain't home..."? Well IPSoft has an artificial intelligence age...

This is a funny video about some really bad customer service experiences. - From Seinfeld who goes to the trouble of making a reservatio...

You may have seen this before--it is a great comic strip on how requirements can go awry.  When you look at how product or service requi...

For many years, we have witnessed the failures of excessively product-driven management , where companies focus on the development and sales...

IT Leaders are often worried (almost exclusively) about the technology—Is it reliable? Is it robust? Is secure? Is it state-of-the-art? Is i...

Being in a technical field like IT, we often see disconnects between the “techies” and the business people—almost like they are speaking f...

Punlished at Government Technology [Editor's Note: This article is the second in a series that explores the CIO Support Services Frame...

Published at Government Technology [Note: This is a two-part article on strengthening the office of the CIO to improve IT operations. ...

The CIO Support Service Framework (CSSF) has 5 major components: Enterprise Architecture --for strategic, tactical, and operational planning...

Leadership is all about people. In the simplest terms, you can’t be a leader without followers. And to inspire and motivate people to follo...

“The consequences of not managing risk have hit Americans square in the jaw.”-- Government Executive magazine, March 2009 Too often CIOs ...

There is a better way to showing customer love than inundating them with marketing and communications that are not coordinated, not focused,...