Andy (Avraham) Blumenthal Leadership, Technology, Life, and Faith ✡

    Please see my new article in The Times of Israel called " How a Sticky Situation Taught Me Some Empathy ." Thank G-d, he finis...

Best bell to ring for service.  The smile is contagious.  One ring, and the customer service representative comes running.  Excellence start...

This was a sign that talks to a real customer service orientation: "Suppose we refund your money. Send you another one without ch...

So we got a new stainless refrigerator.  A cause for celebration! It get's delivered and afterwards, I notice that the door handle...

Saw this displayed on the wall inside a Free People clothing store... It categorizes their female shoppers into 4 types: 1. Candy (...

So have you ever gone to the shoe store, but you forgot to wear socks.  Well, this is what you get to try-on shoes. These absolutely c...

I am marveling at the Genius of Amazon and Jeff Bezos but also concerned about their future direction.  Traditionally, they have inves...

So I was in the Apple store recently and made a purchase to upgrade some technology. Afterwards, I got an email asking: "How wa...