Showing posts with label Change Management. Show all posts
Showing posts with label Change Management. Show all posts

February 10, 2017

Overcoming Resistance To Change

So have you heard of the 20-50-30 Rule when it comes to change management?

20% of the people are open and friendly to change--they are your early adopters.

50% are fence sitters--and they hold a wait and see attitude. 

30% are resisters--these are the people that will be the roadblocks to change. 

_____

Total 100%

Some will resist openly and loudly.  Other will disguise their resistance in a politically correct way.  And finally some may work subversively to block change. 

The keys to overcoming the resistance is by working through the head, heart, and hands model, helping people to understand the following:

Head (Intellectual) - What is changing. 

Heart (Emotional) - Why it's changing (and what's in it for me--WIIFM).

Hands (Behavioral) - How is it changing.

This means changing the mindset, motivating people, and shaping behavior to effect change. 

Change and resistance to change are facts of life, but how we approach it can either mean failure or amazing transformation. ;-)

(Source Photo: Andy Blumenthal)
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December 13, 2016

Balancing Change and Stability

So new leaders frequently want to come into town like a knight in shining armor riding speedily on their white stallions to "save the day." 

Being new and needing to prove themselves, change and quick results are the imperative.

The problem is that fast, quick wins can be mistakenly and superficially achieved while sacrificing longer-term organization success.  

We push people to hard, too fast, and without the underlying care and emotional feeding to duly support the rainbow in the sky changes being sought. 

People are human beings that need to be brought along in a unified manner and with a solid infrastructure and not plowed over for the sake of some short-term gains.

You can push for change so hard--you can crack the whip and you can demand what you want when you want--but rest-assured that you are leaving a great pile of destruction in your wake. 

Performance results are built by maintaining a sane balance between change and stability--pushing others to do more with less has to be replaced instead with getting out front yourself and pulling the organizational weight at a measured pace so that workers aren't trampled by the raw, unbridled ambition of the leadership. 

You may have a great scorecard of accomplishments, but they may be the tip of what is otherwise an iceberg of discontent and disaster beneath. 

(Source Photo: Andy Blumenthal)
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October 27, 2016

Turning To Love

Just an observation about love today.

But it seems that it's far easier and more frequent to see love turn to hate and resentment than vice versa.

It's a lot easier to destroy a relationship (or any success) than to build it to begin with.

Even as we talk about forgiveness and loving thy neighbor, it seems that more often than not negative feelings are at best turned to acceptance or neutral feelings rather than back to true endearment.

This state is often accompanied by such fears or protectionist sayings as "leopards don't change their spots" or "love once lost is lost forever."

While we may be willing to turn the other cheek for a moment or even a while, bad feelings and distrust towards another does not make the leap back to closeness and an endearing, loving relationship all that often.

Of course, there are exceptions where through trust building measures and "easing of sanctions" or hostilities, we can over time rebuild a relationship and become allies or partners again.

However, it is far easier to break trust and lose love then to ever rebuild and recover it.

All the more reason to cherish our meaningful relationships and make love count, sing, and dance for us every moment of every day. ;-)

(Source Photo: Andy Blumenthal)
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August 10, 2016

Superman Leadership

This guy's socks were very cool.

If you can say that socks make the man then perhaps this is it.

Superman that is!

No special shirt, underwear, or cape required--the socks communicate it all. 

For the man of steel or one in the making (if worn at workout time).  

Then again, I was trying to imagine someone actually having the guts or nuttiness to wear these to the office.  

If they would, it probably be with the following in mind: 

I can do anything helpful to get the job done--

1) Rolling out cutting-edge systems and business process improvements faster than a speeding bullet

2) Creating positive change more powerful than a locomotive

3) Able to leap with integrity over organizational obstacles, red tape, and naysayers in a single bound

It's a change consultant. It's a corner office bureaucrat.  It's a "superleader!"

Up up and away...it can be done (even without the socks). ;-)

(Source Photo: Andy Blumenthal)

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July 19, 2016

Standing Down

So there is a funny term used in government, which is to "Stand down."

Basically, it comes from the military where it has traditionally been used to denote relaxing (or "at ease") after a prior state of alert or readiness.

Since then it has become more broadly adopted to mean abruptly ceasing activity--and usually even all further discussion--on something. 

For example, if someone is working on a project, task, or issue, but you want them to completely halt all activities on this, you may tell them to stand down.

This happens when something, usually significant, has changed or the activity has become OBE (another military term for Overcome By Events).

Basically, something has unexpectedly transpired and the strategy and orders have now changed (maybe a complete 180). 

Often, someone up the chain has put the kabbash on whatever it was.

Either way, you go from a full-on sprint to a complete halt and you might as well stand on your head for all anyone cares, because the run to the finish line, on this matter at least, is over now. 

Standing down is very different from standing up--but you aren't sitting down either. 

Sitting would imply doing nothing at all, while standing down implies you do something else instead--like move on in the meantime to your next order of priority business. 

Still standing down, because of it's abruptness and completeness is a big deal--and when everything and everyone was prior in motion like a moving freight train--and someone now stands in front of it and yells "All stop!"--the rest of the train cars, all the way to caboose, can essentially ram right up into the butt of the engine causing a real mess of things (productivity-wise and from a morale perspective). 

So now everyone untangle yourself and "calm the h*ll down"--there's a new sheriff in town or new way ahead and you better get your standing down under control and stop doing whatever it is you were doing, okay there sonny boy? ;-)

(Source Photo: Andy Blumenthal)
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June 15, 2016

What's Old And New

Just want to share a quote that a colleague said they saw recently displayed at the Kennedy Center:

"I can't understand why people are frightened of new ideas. I'm frightened of the old ones." 

- John Cage

Perhaps, it's not what's old or what's new that is scary, but simply what is unconstrained evil in men's hearts at any time or place. 

It's the age old fight of good over evil, and when evil gets the upper hand, even if just for a short time, it can be the most unbelievable and frightening to face off with. 

Let's give new ideas plenty of opportunity as long as they are based in kindness, compassion, and humanity. 

(Source Photo: Andy Blumenthal)

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April 15, 2016

Versioning Gone Wild

So software versioning is supposed to be a way to manage change control. 

However, many vendors have gone out of control with versioning. 

1) Incompatibility--It isn't backward compatible, so if you try to work with an older version file/data, you may be sh*t of out of luck getting it to work. 

2) Alphabet-Numerical Soup--We have so many versions of the same/similar thing, we can make your head spin with buyer envy. 

3) Functionally Indistinct--Version changes are so minute or insignificant that there is virtually no difference to the end-user, but you'll love it anyway. 

4) Long And Meaningless--Some versions just seem to go on and on into the weeds...like version 2.10.3.97--ah, let's compare that to the new version of the week of 2.10.3.98, and don't forget the 2.10.4 will be a completely different platform, so you better remember to order the right one. 

5) Upgrade Pathless--You want to be on the current version, well your version is so legacy and ancient, there's no (easy) upgrade path--you have to install 26 patches, hot fixes, and 9 new versions and then you'll be on the right one!

6) Maintaining Multiple Versions--You'll need to maintain multiple versions of the same product, because your data on the older version can't be migrated to the new one. Can anyone say multiple maintenance fees?

7) Out Of Support--Your older version that you spent a lot of money on is no longer current  and is now out of support--so scr*w you unless you pay us again for the next money maker version. 

If you want to kill your brand and possibly your customers' sanity, keep on going mindless version crazy. ;-)

(Source Graphic: Andy Blumenthal)
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January 25, 2016

Stack Theory Doesn't Stack Up

Christopher Mims' article in the Wall Street Journal today on why big companies get disrupted by others doesn't make a lot of sense to me. 

He discusses the "Stack Fallacy" of Anshu Sharma a venture capitalist that it "is the mistaken belief that it is trivial to build the layers above yours."

Mims explains that the stack is like a "layer cake of technology"--where one layer is built on another.

Similar to the OSI technology model where there are architecture layers for physical, data, network, application and so on. 

Basically, Mims explains that tech companies can only invent at a single layer of technology (or below). 

But when companies try to invent up the stack, they fail.

Here's why...

Mims says that companies despite their size and resources can't innovate up the stack because they don't understand the users there. 

But this doesn't stack up to me. 

Companies can and do use their resources to study and understand what users want up the food chain and what they can't easily build, they can acquire. 

Apple successfully went from a iPod and iTunes music player and song store to producing a highly sophisticated and integrated iPhone and Apps store where music is just an afterthought.

Similarly, IBM went from being primarily a mainframe and desktop company to being a top-tier consulting firm with expertise in cloud, mobile, social, artificial intelligence, and analytics computing. 

But it isn't easy for a company to change. 

And to me, it's not because they can't understand what users want and need. 

Rather, it is because of something we've all heard of called specialization. 

Like human beings, even extraordinary ones, companies are specialized and good at what they are good at, but they aren't good at everything. 

A great example of this was when NBA superstar, Michael Jordan, tried to take his basketball talents and apply it to baseball...he was "bobbling easy flies and swatting at bad pitches" in the minor leagues. 

As even kindergarteners are taught that "Everyone is good at something, but no one is good at everything."

Companies have a specific culture, a specific niche, a specific specialization and expertise.

And to go beyond that is very, very difficult...as IBM learned, it requires nothing less than a transformation of epic proportions. 

So I think Mims is wrong that companies can't understand what users want in areas up the innovation stack, but rather it's a monumental change management challenge for companies that are specialized in one thing and not another. 

So welcome to the world of Apple after Steve Jobs and his iPhone and to the the recent 25% decline in their stock price with investors and customers anxiously waiting for the possible but not certain next move up the technology stack. ;-)

(Source Photo: Andy Blumenthal)

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September 22, 2015

Requirements, I Don't Know

This was a funny cartoon. 

Who are we?  

Clients!

What do we want?

We don't know!

When do we want it?

Now!

This is like way to many IT projects...

The customer knows they need to do something, because of changing market conditions, internal (dys)functioning, arising competition, or external mandates and regulations. 

But when the IT project managers and business analysts interview and ask the customer what they want and need to address these...quite often they get blank faces and hands raised in circuitous, endless doubt. 

What do the customers really want?

For IT to define, solve, and make their problems go away--and by the way do it yesterday and without any extra / proportionate resources

For some IT "professionals" that may be a little lacking themselves, you end up getting half-assed solutions to half-baked requirements that accomplish nothing or perhaps even break things more.

Hence, the true miracle of technology--to read minds and deliver valuable solutions to problems that no one could fully define to begin with! ;-)

(Source Cartoon: Roz Blumenthal @Facebook)
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September 1, 2015

Guillotine, Other Options Plz

I took this photo of a bumper sticker on a pickup truck in Washington, D.C.

"Stop Bitching. Start A Revolution."

So I'm thinking this is not the type of message you like to see in the capital of the country. 

But looking beyond the call by whomever for a forcible overthrow of the government (yeah, hopefully they don't mean it)...

Perhaps what they do mean for people to do something more than just complain about the things they see that are wrong or broken, and instead to do something positive. 

Not a real revolution, but an evolution of change--incremental change, even baby steps, but leading to positive and constructive betterment! 

Stop just huffing and puffing about this and that.

Consider speaking up, coming up with new and better ideas, advocating for something more, and actually helping to build it. 

The guillotine is normally not the solution (French Revolution aside)--but that doesn't mean you can't do squat. ;-)

(Source Photo: Andy Blumenthal)
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August 27, 2015

Become A HITFIT

A misfit is someone who doesn't fit in. 

He/she is missing the mark in terms of the thing or group they are trying to fit into.

The opposite of missing the target is hitting the target, hence a "hitfit" (my term)--someone who is in congruence with who he/she is and what they can do well. 

At times, we are all misfits--at work, school, places of worship, and even with family and friends--the personality, chemistry, and KSA (knowledge, skills, or abilities) are just not right.

Hence, people miserably fail in one environment or set of circumstance, but yet they thrive in others. 

What happens when you're the misfit?  

- You feel like you've been relegated to moron status, sitting in a corner or closet somewhere (and now envision the dunce cap on your head). 

- Essentailly everyone else seems to be meshing and doing great, but you're the odd man out. Nothing you seem to do is right, you can't perform or you just stop trying, and you feel like a worthless sh*t!

But then what happens?

- With courage, determination, and hard work, you pull yourself up by your trousers and you make a significant change in your life--your job, school, community, even your spouse or friends--you're the shinning star that you always knew or hoped you could be--you're the hitfit!

I've seen this happen again and again with people. 

Why?

So often people are not "bad," "stupid," or "losers"--they are just not in their groove for who they are. 

If you give people a chance to find themselves and leverage their strengths,. and strengthen (or challenge) their weaknesses, they can and will do superbly!

None of us are perfect (except G-d)--we are all frail human beings, even the strongest, smartest, fastest, and greatest among us. If you're put or find yourself in a bad situation--recognize your part in it, but also understand that sometimes it's just a misfit, and time to make a positive change in life. 

Do you research, test the waters, get primed, and find your hitfit and your happiness--you can do it, with G-d's help, everyone can! ;-)

(Source Photo: Andy Blumenthal)
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August 16, 2015

Victorian Penny Car



I took these photos in Classic Motors of Washington, D.C. 

This car is made of Victorian Pennies from the U.K. 

The pennies are special (1837-1901) with an intricate design of British Queen Victoria. 

This car is one of only 9 in the entire world. 

The sign in the back window says, "This vehicle is not for sale."

It's got to be some job to get all those old pennies on this car. 

I remember when we were kids my sister had this long green plastic container for collecting pennies.  

Pennies already back in those days were worthless, and it was just a hobby to throw them in and see how many we could collect. 

After some years, the thing was so heavy, I could use it for my exercise routine.

So why do we still make stupid pennies...for classic collector vehicles?  

Old habits die hard, and the government is a big bureaucratic ship that doesn't turn on a penny or dime or whatever--I think that's the real reason we still do so many nonsensical things. ;-)

(Source Photos: Andy Blumenthal)
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August 14, 2015

Mankind's Endless And Elusive Pursuit Of Happiness

So I took this photo yesterday of a lady on the Metro reading The Happiness Project.

The book is a multi-year bestseller about the pursuit of happiness and how the author, Grethen Rubin, took a year and made a project of getting happy.

She did this through a "methodical" project with "measurable goals" and working to "build on them cumulatively."

Now happiness is being described not as a goal or project, but as a "movement."

Why is happiness such an elusive pursuit to so many throughout the times?

In fact, in looking for how to achieve happiness throughout the ages, we can't even agree on what it is or how to do it.

Carl Cederstrom in the New York Times provides an overview where the how-to for achieving happiness has changed more times than some people change their underwear.

Here's to the rainbow of finding happiness:

- The Greeks/Aristotle - Be a good person, live ethically, cultivate one's virtues. 

- Hedonists/Epicureans - Pursuit whatever brings you pleasure

- Stoics - Happiness is achievable even when experiencing hardship, suffering, and pain

- Christianity - Happiness is not achieved on Earth, but rather in the afterlife/in divine union.

- Renaissance/Enlightenment/Thomas Jefferson - Happiness is an unalienable right, and related to property rights.

- Today - Achieve authenticity and be narcissistic, express true inner selves, get in touch with inner feeling, worship our bodies, and productivity through work

I believe that the relentless pursuit of happiness is due to man's inability to truly reconcile being/feeling happy with what he experiences on an almost daily basis on a spectrum of unhappiness:

- Disappointment

- Failure

- Unacceptance

- Rejection

- Bullying

- Abuse

- Injustice

- Suffering

- Poverty

- War

- Disability

- Disease

The result of man's expectation of happiness yet its continued elusiveness to him manifests in people running around like a chicken with their heads cut off (something my mom told me about that she saw as a little girl):

- Changing, leaving, coming back, or clinging to religion.

- Disenfranchisement with government, politics, political parties, and politicians.

- Entering into and dissolving marriages and relationships.

- Migration to different parts of the country or even moving abroad and traveling here, there, and everywhere.

- Cycling your money and investments in real estate, material goods, and a host of investments (stocks, bonds, hedge funds, etc.).

- Trying out a series of different educational pursuits, careers, and hobbies--surely one will be my passion, provide some meaning, or make me happy!

- Trying to squeeze more and more "things" into and out of a 24-hour day. 

- Looking for a quick fix through partying, pornography, sex, drugs, alcohol, and rock & roll. 

What's the trend in happiness now?

A relentless pursuit of innovation and transformation through technology, robotics, everything autonomous, self-healing, self-reproducing, searching for new (and perhaps better) worlds, and even time travel. 

Oh, and let's not forget pursuing a longer life (or the holy grail of immortality), so we have more time to try and be happy. ;-)

(Source Photo: Andy Blumenthal)
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July 24, 2015

Actions Speak Louder Than Deals


Similar to the Movie, "The Stoning of Soraya M."--only this is real life footage. 

Highly graphic...beware.

A 17-year old girl ambushed by crowd of men, savagely kicked and beaten, and stoned to death with a large cinderblock finally slammed onto her head. 

All the while, the men are taking photos and videos with their smartphones. 

And playing with her skirt up and down in some perverted way while the blood is gushing out of her skull. 

Supposedly for loving the "wrong" boy.

Who does something like this?

Can some people be so religiously brainwashed as to think this can be "right"?

Where are people's inner conscience and moral compass? 

As ISIS beheads and burns alive their opponents, Boko Haram hacks off people's limbs and takes young girls as sex slaves, Al Qaeda conducts countless suicide bombings, Syria gases their own people, and Iran outmaneuvers the West toward a nuclear bomb to annihilate their enemies...we had better take very seriously what we are dealing with. 

Shouldn't any deal we make seek to genuinely change these behaviors rather than make a deal for deal's sake? 

We need to wake up before the warnings that we are witnessing from afar become lessons here at home.  

We need a genuine and verifiable peace--oh G-d let it be!
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April 9, 2015

The Way Things Were

So here's the word of the day--Troglodyte.

How many of you know this word?

It usually refers to someone from prehistoric times, like a cave-dweller. 

But it is used to refer to people who are basically just old fashioned. 

A near relative of the Troglodyte is the Luddite who opposes new technologies. 

Today, a colleague said to me that he misses the old organization phone books we used to have with organization charts and readily available contacts everywhere. 

It didn't matter that we have this electronically now, he likes the hardcopy ones that he could keep on his desk and flip through...to heck with technology. 

Then he goes that someone called him (jokingly, I think) a troglodyte for feeling this way. 

Well there is something to be said for the good 'ol days and I understand people that appreciate "the way things were", but in many ways, those days weren't all that good--think poverty, illness, corruption, racism, and more. 

So I feel quite blessed to be living now, rather than say at almost any other time in history. 

In looking out towards the near future, I am prepping myself for the new smartwatch coming out from Apple later this month, and while I have my doubts about it (having gotten so attached to my smartphone especially the large screen--6 plus, Yes!), I realize...

That the next technology tidal wave is coming with wearables (and then embeddables), and if you don't get on board and adopt early...you might as well be riding an old Timey Bike around town with a big sign on your back that says, "Troglodyte...A Stick In The Mud and Stuck In The Past!" ;-)

(Source Photo: here with attribution to Marie-ll)
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April 5, 2015

Oh, Change!

What an astute comic this is about change. 

"Who wants change?"  Everyone raises their hands enthusiastically.

"Who wants to change?" Everyone has their hands and eyes down. 

I suppose that is the difference between a nice lofty but esoteric concept, and something that actually impacts us and requires our attention, resources, and hard work. 

So what sounds good for the masses in a speech or article may sound entirely different when applied to the individual. 

Who me change?  No, that's someone else's problem!

- Global warming and environmental destruction--that's coming from China now.

- Russian aggression in Ukraine, Georgia, the Baltic States--it's a European issue.

- The Arab Spring with governments being overthrown and countries destabilizing into sectarian violence--that's for The Gulf States to worry about. 

- Higher taxes to pay for social entitlements--let the very rich pay for that.

- More security and surveillance for counter-terrorism initiatives--let's just surgically target the bad guys with those. 

Let's face it--we all have a lot on our plates already and we are suckers for a good talking to about some broadly-based, fantastical future that is better, happier, healthier, and more peaceful and prosperous.

But what do you have to give up or sacrifice for this future utopia or making progress towards it...ah, that's not a message we really want to get into now, is it?

Change...it's good for the next guy and gal; let me have my cake and eat it too. ;-)

(Source Photo: here with attribution to starecat.com)
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October 31, 2014

Draining Our Life Force

Here's a photo I snapped of one of the Fantastic Four (superheroes).

He's telling the evil Galactus, who drains planets of their life's energy, to "Stop!"

He yells at Galactus, "You have facilitated the Corporate Fascist Agenda long enough."

I think we all know a Galactus (or two)!

In every company and agency...there are individuals that seem to literally suck the creativity, problem solving, and life force from the bowels of the organization. 

They complain incessantly, make excuses for their lack of support and contribution, erect obstacles to progress, and needlessly put down other people's ideas and contributions.

These Galactuses facilitate their own or a corporate agenda in order to raise their stature, power, and purse.

They can be--almost G-d like figures in the organization that are feared and cowed to--but in the long term it's counterproductive to enslave humanity to them.

You can be like the Fantastic Four, who recognizes problem people and calls them out for bad behavior--you can be part of changing the culture from a BIG VILIAN negative to a SUPERHERO positive.

It starts, like in the comic--by identifying their personal agendas and bad behaviors and telling them to stop as well as by working with or around them to facilitate progress.

Galactus, you are finished! ;-)

(Source Photo: Andy Blumenthal)
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October 30, 2014

It's All In The Execution, Baby!

I took this photo on the left yesterday (while the one on the right is from a CD music set).

This lady was wearing this gorgeous shirt.

The words: "Hope, Progress, Change, Action. Yes we can Believe."

Aroud it were the tie-dye colors emanating like the sun,

It is very inspiring!

I was reminded of a similar 1960's slogan of "Peace, Love, and Rock & Roll."

Also good stuff and especially with the cool VW brightly painted minivan--who doesn't want that?

We all want great things from life.

The key is getting us from idea to execution.

Maybe not such a little thing, but that's what life is all about! ;-)

(Source Photo: Andy Blumenthal)
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October 29, 2014

Who Makes Change Happen?

Well if "Station Managers do not make change" (happen), who does?

Personally, I like to see everyone think creatively about what they do and how they do it--looking for efficiencies and to create positive change, where warranted.


Not change for change itself...but where requirements have changed or methods and/or tools have changed to create opportunities or mitigate threats. 


While there certainly are "tied and true" ways of doing things, we are an evolving species, and change is fundamental to survival. ;-)


(Source Photo: Andy Blumenthal)

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October 11, 2014

See It Change

This was a pretty cool effect at this hotel (The Sonesta) in Fort Lauderdale, where we stopped to cool off for a few minutes.

In the lobby, they have these wavy lines over the entire walls and doors where you come in. 

But what is even better is that the lines change color.

Here you can see three pictures of a door in the lobby.

One minute they are pink, next orange, and then yellow. 

The funny thing is I barely noticed it when I was there.

It is was such a subtle change.

Maybe that's the way to make change really take in your life--incrementally, rather than violently and abruptly.

Then instead of withdrawal and personal convulsions, you have a new and hopefully better you! ;-)

(Source Photos: Andy Blumenthal)
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