Bringing Back The Passion

Typically, success is attributed to nature, nurture, hard work, persistence; plain old luck, and of course, Divine intervention—always. But another, often overlooked, critical determinant of organizational and personal success is passion.

Passion is the deep desire, compelling feeling, and driving force that motivates us. It is our call to action that we are compelled to heed.

An undertaking done without passion is often mere mental or physical drudgery and considered time killed until we can extricate ourselves and do what we really want to be doing. In contrast, when we have passion for what we are doing it is a “labor of love” and is considered “time well spent”—an investment that we make with joy in our hearts and the feeling that we are engaged in what we are meant to be doing.

I remember growing up as a kid and being advised to chose a career that “you feel passionate about.” “Remember,” they used to say, “this is what you are going to be doing for the next 30 or 40 years!”

Too bad, that in the beginning of my career, I didn’t exactly listen. Fortunately, I found my true passion in leadership, innovation, and technology and was able to course correct.

Over time, I have learned that those who are passionate for their work have a huge “leg up” over those who don’t, and that it is a tangible differentiator in performance. Organizations and people that are truly passionate for what they do are simply more engaged, committed, and willing to do what it takes—because they love it!

In light of how important passion is, I read with great interest an editorial in ComputerWorld, 8 February 2010 by Thornton A. May, titled “Where Has IT’s Passion Gone?”

The article provides alarming statistics from the Corporate Executive Board that in 2009 only 4% of IT employees were considered “highly engaged” in their work.

The author questions: Can “IT [workers] crawl out from under the ambition-crushing, innovation sucking, soul-destroying minutiae of just keeping the digital lights on?”

“Trance-walking zombies” just go to work to keep the proverbial “lights on,” but passionate employees come to work to enhance the mission, delight their customers, and innovatively solve problems.

While IT leaders cannot waive a magic wand and make their employees feel passionate about their work, from my experience, when IT leaders themselves are passionate, the passion is often contagious! When we are truly “feeling it,” others start to feel it too.

Now, it’s unrealistic to take it upon ourselves to make everyone happy, but we can certainly do our part by putting leaders in charge that are passionate, letting them lead by example, and allowing them to create a culture of productivity and engagement that everyone can get excited about and be proud of.

One of the big challenges that leaders face when they try to motivate employees is that often there are many good people who were once passionate, but who have lost their inner-drive because of various set-backs, prior poor leadership, or even burn-out. One way to help bring the spark back is to empower these people to lead their own initiatives and to help them succeed where once they were thwarted.

Without passion, what are we all really doing except taking up space?

Bringing Back The Passion

Conflict Management and Enterprise Architecture

What is conflict?

In the book Images of Organization by Gareth Morgan, the author states “Conflict arises whenever interests collide…whatever the reason, and whatever form it takes, its source rests in some perceived or real divergence of interests.”

Why does conflict occur?

Morgan continues: “People must collaborate in pursuit of a common task, yet are often pitted against each other in competition for limited resources, status, and career advancement.”

How does conflict manifest?

“The conflicting dimensions of organization are most clearly symbolized in the hierarchical organization chart, which is both a system of cooperation, in that it reflects a rational subdivision of tasks, and a career ladder up which people are motivated to climb. The fact is there are more jobs at the bottom than at the top means that competition for the top places is likely to be keen, and that in any career race there are likely to be far fewer winners than losers.”

How does User-centric EA help Manage Conflict?

Enterprise architecture is a tool for resolving organizational conflict. EA does this in a couple of major ways:

1. Information Transparency: EA makes business and technical information transparent in the organization. And as they say, “information is power”, so by providing information to everyone, EA becomes a ‘great equalizer’—making information equally available to those throughout the organization. Additionally, by people having information, they can better resolve conflict through informed decision-making.
2. Governance: EA provides for governance. According to Wikipedia, “governance develops and manages consistent, cohesive policies, processes and decision-rights for a given area of responsibility.” As such, governance provides a mechanism to resolve conflicts, in an orderly fashion. For example, an IT Investment Review Board and supporting EA Review Board enables a decision process for authorizing, allocating, and prioritizing new IT investments, an otherwise highly contentious area for many sponsors and stakeholders in the organization.

Conflict is inevitable; however, EA can provide both information and governance to help manage and resolve conflict.

Conflict Management and Enterprise Architecture

Brand and The Total CIO

David F. D’Allesandro, the CEO of John Hancock insurance group has a bunch of wonderful books on building brand and career, such as “Brand Warfare”, “Career Warfare” and “Executive Warfare”.

All the books have three things in common. One, they are about the importance of brand. Two, they are about moving ahead in the corporate world. And three, they all end in “warfare.”

Brand is critical for building value. Brand is our reputation. It’s how we are known to others. It’s what people think and say about us. It’s a representation of our values and integrity.

We all know corporate brands such as those from consumer product companies and fashion designers. Those that have a “good” brand, tend to convey a higher status and cost a premium. We trust those brands and many people wear the brand labels as a status symbol.

We all carry a brand. Like a mark of “Grade A” or “Prime Beef” seared on a side of a hide of cattle, a brand is mark of distinction for us.

At work, we are branded as honest or not, fair or not, hard working or not, team players or not and so on and so forth.

As the CIO, it is imperative to have a brand that synthesizes the best of business and technology for the organization.

On one hand, many view the CIO as the technical leader for the organization; the wang-bang guru that leads the enterprise through the often confusing and fast-changing technology landscape. In this role, the CIO can make or break the future of the organization with wise or poor technical decisions that can put the enterprise on the cutting-edge, build competitive advantage, and increase revenue/profits, market share, and customer satisfaction. Or the CIO can lead the organization down a technical sinkhole with failed IT projects that jeopardize mission, alienate customers, drive out good employees out, and waste millions of dollars.

On the other hand, many like to say that the CIO is not and should not be tech-focused, but should be about the business—understanding the business strategy, operations, and requirements and then driving an IT organization that is responsive to it. Taken to an extreme, the CIO may not be required to have a technology background, an IT degree or even a technical certificate. This person may be from the business side of the house and could almost alien to the CIO organization and therefore, may not easily garner the respect of his more technical people.

The true successful CIO melds business and technology together. Their brand is one where business drives technology and where strategy is paramount, but operations is a given! This CIO is someone who can be relied on to make wise technical decisions today that will enhance the strategic success of the organization tomorrow. The CIO is a leader who manages not only upward, but who reaches across the organization to build partnership and understanding; who inspires, motivates, trains, recognizes, and rewards his people; and who conducts outreach and brings in best practices from beyond the strict organizational boundaries. This CIO is loyal, dedicated, hard-working, smart, and has the trust and confidence to get the job done!

So what with the “warfare” part in the books?

Well, unfortunately not everyone wants us to succeed. So, we must work on our brand to build it and make it shine, but at the same time, there are others inside and outside the organization who for various reasons would like to tarnish our brand: perhaps, they are jealous, competitive, nay-sayers, change resistant, oppositional, confrontational, troubled, or just plain crooked.

What D’Allesandro says is that to be successful, what sets us apart, is our ability to build relationship with others, even when it is challenging.

To be a successful CIO, we need a terrific personal brand, but more than that we need to have courage and conviction to stand by our beliefs and the vision and the ability to articulate it to guide and influence others to advance the organization’s long-term business and technical success.

Brand and The Total CIO