From my experience, there are a number of ways to transform your EA into a user-centric model. In this post I will talk about the first one: Have a clear value proposition.
Remember, doing EA because "it's the law" (Clinger-Cohen Act) is not focusing on the users!
One example of a clear value proposition is that "EA will improve our IT planning and governance" (and thereby enable better decision making by the end users).
It was not until I started speaking in these terms that anyone in my agency would give me the time of day.
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