Showing posts with label Unprofessional. Show all posts
Showing posts with label Unprofessional. Show all posts

October 6, 2022

Customer Service Don'ts

This mug is a definite Customer Service no-no! 

Feels like "Go Away and Come Back Never!" ;-)

(Credit Photo: Andy Blumenthal)


Share/Save/Bookmark

February 2, 2016

Boardroom B.S.

So I had the opportunity to attend a board meeting recently and to see firsthand why most decisions are so flawed. 

- No Diversity--The board members were all from a single age group and color, and this clearly impacted their thought processes and decisions. For example, when others attending the meeting asked about updating some technology, the board members blankly felt that was not important even after almost a decade of the same thing. 

- Self-Interest--The board only entertained issues that they were interested in for themselves. For example, when someone stood up to talk about issues they didn't feel were important to them, the board members tuned out, interrupted the speakers, actually scrowled at them, or just shut them down altogether. 

- Getting Personal--Board members frequently changed the discussion from substantive discussion to personal attacks. When one person questioned a recent decision, a board member started yelling about being called names (which never happened that I saw) or telling the speakers that they didn't know what they were talking about. 

- Information Poor--Board members made decisions or committees recommended decisions first, and then put it up for discussion later (like at a subsequent meeting). Moreover, the board members referred to decisions being made over and over based on anecdotes of people telling them this, that, or the other thing (none of which could be verified) and not on facts or surveys of those impacted by the decisions. 

- Transparency Lacking--Board members made decisions without explanation for the reason or justification, and even without necessarily evaluating all the alternatives. When questioned, the board wasn't able to identify costs of alternatives or even fully explore the other viable options. 

- Intimidating The Opposition--The board members actually seemed to challenge and turn to intimidation to stem alternate views from their own. Some people that had supported other voices in the room where turned or told that they hadn't understood the issues properly to begin with. 

Despite some nice people personally and one or two that didn't seem to go along with the shinanigans, overall it was a very disppointing show of decision-making, governance, communication, and leadership. 

No wonder people get turned off by the process, don't participate, and lose confidence in those at the top. Maybe time for people to be leaders with heart and not megalomaniacs with gavels. 

(Source Photo: here with attribution to CJ Sorg)
Share/Save/Bookmark

April 23, 2015

Shut Up, Pleez!

Some people just don't know when to turn down the volume or shut it off, altogether. 

Perhaps they don't have enough to do, are craving attention, trying to make a name for themselves, are plain 'ol destructive, or are simply acting the fool and looking for their next victim.

But they have to get into everyone else's business, telling them how to do their jobs, taking over and hostage any meeting they can shove their way into with their private agendas, emailing everyone and their mother with their henpecking of the day, and demanding their needs are the priority and rises up over everyone elses--no matter whom or what else is going on. 

These people think they have an open mic and they are going to grab it, hold it, and never let it go. 

You beg them to stop, to control themselves, to work out their issues constructively, to give others a chance, to get in line, to let you do your job and they should do theirs, to get some situational and personal awareness, but rather than putting the mic down....

No, they see your calm and rationale requests for peace as squirming capitulation and the opportunity to hit you again and again. 

Everyone else has already given up and just won't respond or even acknowledge the Chicken Little screaming over and over again "The sky is falling"--when it isn't, and when so much important work is getting done by very hardworking and good people, who know how to act professionally. 

The kids nowadays say it straight up, "shut your pie hole!"

And that is really such a good idea. ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark

January 30, 2015

Going To War, In The Office

So occasionally in the office, people perhaps forget where they are...

And instead of working together to solve problems, they go to war with each other and make more problems. 

Yes, there are power politics and plenty of my slice of the pie versus your slice of the pie--whose slice is bigger, whose got more cheese and toppings, and whose slice is pipping hot. 

Most often these office controversies happen behind the scenes or closed doors.

Behind the scenes, you can't see the knives violently slashing and behind paper-thin closed doors you (usually) can't hear the screaming!

But every once in a while the "passion" of the work spills over into the public domain--sometimes in a meeting, hallway, cafeteria, or the even the company picnic. 

In all these cases, the professionalism goes out the window way too fast and out comes the drawing of lines in sand, the I'm right and you're wrong (including wagers for a good lunch or even maybe a nice crisp $100 bill), and threats to escalate (as if this wasn't ugly enough already).

What comes over people in the moment--perhaps they simply feel like they are in the right or that they are simply defending themselves, or maybe there is spillover from problems at home, ego at play, socialization issues, or even personality disorders.

Whatever the reason, as one of my best friend's fathers used to say, "When 2 people fight, they are both wrong!"

Or some people say that "they both end up with black eyes"--even if one comes away worse than the other...

And I think if you've ever had a car accident with another driver, you would know that the insurance companies agree with this principle, and attribute some portion of blame to each driver--whether 50/50 or 99/1--everybody plays a part whether in an accident, dispute, or an all out brawl.

What's interesting watching these unfold is how the participants are almost in their own world with everyone else as bystanders, sort of just fading into the distance--so they do everything wrong:

They speak emphatically in absolutes (and maybe even yell a little), cite chapter and verse (but from different books), name drop (ever bigger executives in the organization whether they really know them or their positions on the issues or not), name call and make personal digs, and perhaps--although it should absolutely never come to this--get physical (like slamming their portfolios, coffee mugs, and doors, or I heard one person who even threw something at their colleague).

Aside from these folks typically losing the argument and whatever they were after, what's worse is they lose everyone's respect, and maybe even their jobs. 

The arrow of the workplace fight shoots way up, and comes down hard and fast right in their behinds...it's a stupid, but endlessly painful and deserved ouch.  ;-)

(Source Photo: Andy Blumenthal)
Share/Save/Bookmark