Showing posts with label TSA. Show all posts
Showing posts with label TSA. Show all posts

June 18, 2012

Flying The Miserable Skies

So I had booked up on the airline to go to the Florida Keys.

You have to go to Miami first and switch flights—it’s a two-legged trip.

But I decided after the first flight to just to stay in Miami and not go on the second flight to the Keys.

Since the flight was overbooked—not only didn’t the airlines lose anything by me not going, they actually benefited by having my empty seat for another passenger—and making money twice off of the same seat.

Yet, the airline demanded that I pay them a change ticket fee.

This is the first time that I heard of being asked to pay extra for not using a product or service.

Common sense and basic business practice is that if you don’t use something, you get a credit or refund, but the airline was actually demanding I pay an extra fee for this so called “change.”

I explained politely that I didn’t change anything and that I just wanted to be able to get home.

They said even by not getting on another flight that is a change—and as the customer service representative (and I choke on even calling him that) then went on to say, “you will pay for that mistake!”

I reiterated that I didn’t make a mistake or any change, I simply decided not to use the second leg of the trip.

I asked to see a copy of the policy or guidelines where I had to pay for not using something, but the customer rep refused this.

He may as well have said, “Who needs right, when we have might?”

Basically, it came down to, “If you want to go home, you will have to pay.”

As if this wasn’t enough, when I arrived at the airport, another airline representative made me put my rolling carry-on into the sizing device to check that it would fit in the overhead.

Dar-gone-it—I bought it specifically for just that purpose, as it was advertised—why go through this?

In the airport, in front of everyone, they made me empty my things out and put some in another bag to skinny the first--“just a little.”

Then they said, uh ha, now you have an extra carry-on we can charge you for—but I didn’t, I only had two bags, total!

Later, in the airport, I overpaid for a stale sandwich and diet soda.

And for the first time, even after going through airport security and showing my boarding pass and picture identification once, I was then asked to do it all over again—while “walking the plank” to board the flight, with suitcase and sandwich in hand. 

Not long after I sat down, an airline attendant literally shoved my seat up straight, and then reminded me put up my seat before takeoff! Yet the seat was already up—the whole time.

Another comes up and asks me if I was the one who asked about the Internet—no, it wasn’t me, but there’s another customer somewhere onboard who did ask about it—they just forget who it was—oh well.

It used to be that the airlines were just overcrowded, the bagged peanuts were skimpy, and the recycled air was nauseating, but now the flying experience is at a whole new level of yuck!

This is no way to run an industry, treat customers, or generally do business.

On the airline, the stewardess gets on the mic and says “welcome to {Blank} airlines” and hope you enjoy the ride—unfortunately, they are riding all of us. ;-)

(Source Photo: here with attribution to Kuster and Wildhaber Photography)

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December 2, 2011

Who Will Protect Those Who Protect Us?

This is a video that the Federal Law Enforcement Officers Association (FLEOA) sent to Congress to appeal to them not to cut funding to all the activities that our law enforcement officers do for us.

While the functions of government can always be more efficient--and we should constantly work to achieve these--federal law enforcement is incredibly important.

From the FBI to the Secret Service and from Border Patrol to DEA, we need to support all our federal law enforcement efforts.

These agents and officers risk their lives every day for all of us, and it's time that we stand by them to protect their mission and jobs.

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August 5, 2011

Facial Recognition Goes Mainstream

Bar

Facial recognition applications are no longer just for the military and law enforcement to identify hostiles or criminals, but rather is going mainstream.

The Wall Street Journal (5 August 2011) reports from the bar scene to the television and from vampire gaming to celebrity match-ups, facial recognition software is now part of our everyday technology mix.

Facial recognition is "at a tipping point where some of these face-recognition technologies are not just gimicks, but are becoming useful." Moreover, the technology has become quite good with "frontal face images, the error rate of rejecting a legitimate claim--when the face image and name match-decreased to 0.29% in 2010 from a rate of 79% in 1993."

So here are some examples of how facial recognition is being used:

- SceneTap: Free app for iPhone and Droid "displays real time stats on the local bar scene...shows the number of people at the bar, the male-to-female ratio, and the average age of the patron"--all from facial recognition--this is not bad except for the bartender on a slow night.

- TVs with Viewdle: TV set-top boxes with facial recongition can "identify who is sitting in front of the TV then customize programming accordingly...displaying most recently watched or recorded shows"--can anyone say America's Got Talent!

- Third Eye: Facebook game that based on facial recognition identifies people as either vampires or slayers. Even without the app, I'd bet I'm one of the slayers :-)

- FaceR Celebrity: This iPhone app uses a picture and facial recognition software to determine which celebrities you most closely resemble. For me, it's Sylvester Stallone, all the way--I'm sure of it.

A lot of people are concerned about the privacy implications of facial recognition--collecting and storing images of faces and using it for surveillance and tracking and getting into your business...like knowing what bars or whereever else you are going to.

But apps like SceneTap say they don't collect personal information, nobody sees the video feed, and they don't match the images to photos on the web or Facebook to identify exactly who is entering the bar. This is sounding a little like TSA and the body imaging scanners they use--i.e. don't worry nobody sees your privates! :-)

But perhaps, whether or not they do or don't isn't the point, they could and that is a privacy concern.

Facial recognition technology, even though it is used in gaming, it is not kid's play, and it should be regulated to avoid a society where Internet "big brother" has virtually unlimited capability to track and match each and every facial you!

(Source Photo: here)

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November 16, 2010

Who Needs Airport Body Scanners? An Alternative Approach

Not sure if this is serious or a joke, but I received an email for an alternative to body scanners at the airports -- may seem a bit crude, but then again we need to look for an effective security solution that is less invasive.

This particular idea, attributed to Israeli security, is for a booth that rather than take potentially invasive body scans, will safely (but not for you, if you are a terrorist) "detonate any explosive device that you may have on you." Poof!

Advantages: deterrence, speed, privacy, justice, and the objective of safe air transport is achieved.

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