Showing posts with label Shocking. Show all posts
Showing posts with label Shocking. Show all posts

April 2, 2020

The Truth Hurts

So I purchase some nutrition bars from a prominent online store. 

If you click on 2 boxes (12 bars each), they charge you $30. 

But if you look over a little on the website page, they have 24 bars for $24. 

I contact customer service and start chatting with them about this. 

Basically, I wanted the difference refunded to me. 

Surely, not a lot of money, but more the principle of it. 

They are charging 2 different amounts for the very same thing! 

The lady on the other end of the chat asks me to forward her the link for the product. 

I comply. 

She says, "You see that link is 2 boxes for $30!"

I say, "No, that's just the primary link to the product, and it has 2 different prices for basically the exact same thing."

She says, "On that link you sent it has 12 bars x 2, which is different than ordering 24 bars!"

I'm thinking, Oh really!  What math class did she take in elementary school???

And then for good measure, she adds socking one to me:
"Truth Always Hurts!"

At this point, I couldn't believe my chat "ears".  

Aside from her "truth" not being "the truth" in any universe...

I was in shock and said something like "How dare you.  You are incredibly rude.  Put your supervisor on."

She says: "Well, my supervisor will tell you the same thing!"

I repeated once more: "Please let me speak to a supervisor."

Finally when I got the supervisor, who was a more normal, reasonable person, and also could do simple arithmetic, she immediately apologizes issuing me a refund. 

She asked if there was anything else she could assist with.

I asked, to confirm again, "Are you a supervisor?"

She responded affirmatively. 

I asked her to review the chat with the prior customer service rep and asked, "Is this how you want your company represented to your customers?"

Needless to say, she was flabbergasted by what she saw from their outsourced "customer service" representative.

She assured me she was flagging the chat for review by management and that this outrageous behavior from this company representative would be addressed. 

To me, it is amazing that our companies not only outsource the manufacture of our vital goods, but they also outsource customer service to people that barely seem to speak the language, can't do basic math, and have zero customer service skills. 

This does not bode well for American competitiveness--in the age of Coronavirus or at any other time. 

I believe that this truth hurts much more than any company's horrendous customer service. ;-)

(Credit Photo: Andy Blumenthal)
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June 8, 2016

Shockingly Hungry

So a funny part of my personality is that I can be a little bit of a joker sometimes.

I am a study of human nature, so it can be fun just to get a rouse out of people, by doing something unexpected or even shocking. 

Today, going through the airport with my daughter, the TSA security lines were a lot better than what had been advertised lately.

As we get through and are getting our stuff together, my daughter says to me (around breakfast time now): "I'm hungry, can we get something to eat?"

So, I jokingly turn to her with a serious face on and say, "But you already ate yesterday!"

This strange man next to us, stops dead in his tracks overhearing what I said, and gives us the craziest look.

So what do I do having a ball with this?

I repeat even louder and with more emphasis, "Why do you need to eat again?  You already ate yesterday!!"

I am having to hold myself from cracking up laughing as I know this guy is listening and I almost can't wait to see his facial expression. 

I look at my daughter who gets it and is playing along and she is also pretending and putting on a sour face like she can't have any food today.

The guy looks like he is about to explode and say something, but decides I suppose to just make a real disgusted kvetchy face and move on.

I was sort of disappointed that he didn't want to help (in his mind) this kid and say something like, "How can you do that--and not feed her every day?"

I would have admired him for actually caring enough to try to help and intervene for someone else, even a stranger. 

But I guess the pent up shocked look will have to surface for today's human antics. ;-)

(Source Photo: Andy Blumenthal)
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