Showing posts with label Secret Service. Show all posts
Showing posts with label Secret Service. Show all posts

January 28, 2019

Welcome Back - Leadership and Donuts

Really impressed today going back to work after the 5-week Federal government shutdown...

And who is at the front gate, in the dark and freezing cold welcoming every single person back?

The director of the agency!

And not only that, but he is handing out morning donuts to the crew. 

This was a truly spectacular display of leadership. 

I've seen this only one other time in my 30-year career and that was at the Secret Service, where the director stood behind the dessert table at the agency holiday party serving out the ice cream. 

Humility and giving are what true leadership is all about. 

I am proud to serve under such leaders as these.  ;-)

(Source Photo--not from today--by Andy Blumenthal)

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October 29, 2018

Talking The Bullet

So I learned many valuable lessons when I worked at the U.S. Secret Service--I loved it there!

But one of the lessons that sticks out it that sometimes you have to take a bullet for the President!

This lesson stayed with me and I believe it applies to a lot of other situations in life as well.

Sometimes you take one for the 

- Team

- Cause

- Relationship  

It's easy to say you are going to preserve you self by "dodging a bullet," but often it's really just the opposite that is needed. 

If you take the bullet, you are putting yourself subordinate to a larger cause and what is really important. 

Taking one to safeguard the President of the United States is definitely a larger cause. 

But also your team, the success of an important cause or project, precious relationships that have been built over time--these can all mean more than taking even a significant hit. 

This doesn't mean to be stupid, become anyone's punching bag or just take people's sh*t for nothing. 

Rather what it does mean is that you can suck it up sometimes--when the ends justify the means--and jump in front of that bullet to preserve something bigger and more important than just yourself. 

(Source Photo: Andy Blumenthal)
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January 27, 2015

Trouble In Protection Land

The Secret Service is one of the finest agencies in the Federal government, but unfortunately, the "recreational" drone crash landing at the White House was a protection disaster this week.

(And it comes on the heels of knife-wielding assailants running wild through the front doors of the White House, people taking pot shots at the White House, and even planes crash landing there). 

This time it was perhaps, a small drone innocently passing low without a significant radar signature unto the White House grounds, but next time it may be a miniaturized drone the size of an insect that attacks the President or his senior staff in the White House itself. 

This could happen with a pin prick of poison or a small drone carrying explosives, biological, or chemical weapons. 

We are entering a new dimension of threats that are not easily addressed with existing technology. 

It is said the the President is proverbially protected by a bubble of defenses around him, but where we are going is that this bubble may need to become an actual physical bubble that nothing, not even an insect drone can get through. 

It may sound ridiculous, but it may be the only way (for now) to really protect against these threats that literally fly beneath our radar!

Perhaps at some future time, we will have our swarms of defensive drones that go after any attack drone, no matter how small or how many, but in the meantime, we must protect our critical leadership and assets. 

Almost two years ago, I blogged about robots, drones, and commandos in exoskeletons attacking the White House and our not being prepared with adequate defenses and counter-measures.

This week's drone crash should be making the alarm bells go off on this issue big time now!

We must move past reactive steps and a failure to anticipate and become true forward-thinkers, strategists, planners, enterprise architects, and futurists. 

The protection of our leaders, institutions, critical infrastructure, and people depend upon true out of the box thinking, not doing the same thing but on a different day. 

The time is now to think about protections from much more than traditional attack patterns to the wildest and craziest we can imagine--because our enemies are not hampered by the past and won't rest until they see what we won't. ;-)

(Source Photo: here with attribution to David Illig)
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March 30, 2013

Planning For The Next Big One

I saw the movie Olympus Has Fallen, where the North Koreans attack the White House and take the President and the National Security Council hostage. 

While the acting was a "B" at best, the creativity of the attack and the action was an "A".

The attack begins with a stolen Air Force modified AC-130 with side-mounted Gatling guns unleashing hell on the streets of Washington, D.C. and the White House, followed by suicide bombers creating a breach in the gates, RPG's blowing up the security towers, 40 commandos storming though, and more Gatling guns hidden in the sides of two garbage trucks taking out our finest, the Secret Service agents that protect it. 

There is plenty of subterfuge as the North Koreans posing as the security detail for the South Korean leader visiting at the White House make their way into the Presidential bunker, and there's even a countdown to a potential nuclear holocaust by detonation of our own Inter-Continental Ballistic Missiles (ICBMs) in their silos by the terrorists.

It was so upsetting to see the Secret Service agents overwhelmed by the North Korean's vicious attack--being literally mowed down trying to protect the President and White House. It was also wrenching to see them throw the American Flag from off the White House, as well as terrorize and nearly kill the President, Vice President, and Secretary of Defense in order to get the codes to access our nuclear missiles to shut them down and then blow them up. 

There is a saying that "Generals are always trying to fight the last war," and this is the feeling you get when you see this brazen dastardly attack on the central pillar of our political power base--where we are taken by surprise and the White House and President are held in foreign hands on our own soil. 

These types of movies are great action, but also a wake-up call to our security professionals to think out of the box---yes, even like Hollywood--about what such a creative attack could look like. 

I remember after 9/11, when everybody seemed to be saying that no one could've ever imagined something like this happening to us with airplanes being used as weapons, yet the movie "Executive Decision" with Kurt Russell in 1996 posed just such a scenario with an airplane loaded with a bomb and poison gas hurtling towards the east coast. 

Years ago, as robotics and drones started to take anchor, I wondered out loud how prepared we were for armored robot(s) or commandos in robotic exoskeletons making just such a brazen attack. 

Science fiction today is real threats of tomorrow. We may not be there just yet, but how creative are we in really thinking and planning for the next big ugly surprise. 

I say get out your most outrageous thinking caps and let your mind run wild with the worst scenarios you can imagine, and then figure out what you will do about it--rather than waiting for the bad guys to figure it out for you! ;-)
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November 9, 2012

Biowarfare: A Fight At The Molecular Level

There is a fascinating article in The Atlantic (November 2012) on an emerging bioweapons storm that is brewing that could be used in a decapitation strike to harm anyone, even the President of the United States. 

Advances in genetic engineering, biotechnology, and synthetic biology (Synbio) has been seen from decoding human DNA to the development of "magic bullets", personalized viral therapies that can target and destroy cancer cells.

However, just as most things can be used for good or evil--so too, can this biotechnology be used to target and destroy cancerous cells or perversely to attack healthy ones.

Bioweapons could be targeted to various parts of the body or brain to cause blindness, memory loss, or death itself. More subtly, it can be used to "fabricate evidence" of affairs, crimes, "cast doubt" as to birthplace or heritage, or as supposed markers for genetic diseases, and even mental disability. 

Moreover, while bioweapons of mass destruction can destroy virtually entire civilizations, personalized bioweapons can be engineered based on the manipulation of a specific person's DNA to attack that person--then just like a sniper, it becomes one shot, one (targeted) kill. 

Personalized bioweapons can be silent and deadly, difficult to detect, hard to pin on a source, and may even be confused with death by natural causes. 

And the cost is coming down...cell-culturing gear "can be had on eBay for as little as $10,000" or "cobbled together for less than $1,000."

Even non-weaponized use of this technology, can be extremely dangerous. For example, Synbio, can be used to "cut and paste" genetic code from one species to another, can be mixed from multiple species, and new creatures can be created altogether--all this potentially leading to frightening scenarios of "undesired cross-breeding with other organisms, uncontrolled proliferation, crowding out existing species, and threats to biodiversity." 

Already, "forty nations now host synbio research" and "The Beijing Genomics Institute...is the largest genomic research organization in the world."

The article speaks to various approaches to counter the personalized bioweapons threat including scientific task forces, bio-detectors, "Clean DNA" (as biological backup system), conducting biological war games, and open/crowdsourcing for solutions. 

It seems clear that the answers of how to defend against these emerging threats are not as good as the questions raised by them--and we will need to be vigilant and fast-track R&D in these areas, as we are still vulnerable. 

Further, I see some similarities between bioweapons, cyberweapons, and even legions of attack drones/droids, as all areas that are non-conventional and developing quickly and quite lethally. 

Unfortunately, we can't just put on a coat of armor and be safe from attacks at the molecular level, or from malicious code seeking to cripple our national critical infrastructure, or from robots that can stream across a battlespace attacking without fear, pain, or tiring. 

There is no simple paradigm for killing anymore and we better let our imaginations run wild, so we can figure out new ways to protect everyone--from the President and on down to us all.

(Source Photo: Andy Blumenthal)

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December 18, 2011

Beyond the Four Seasons

For anyone who has ever stayed at the Four Seasons, you know it is an incredible hotel.
Customer service reins supreme and that's not just good business, it's good corporate values.
But reading about the Indian version of the Four Seasons called the Taj--it seems like they have taken customer service to a whole new level.
The Taj which has been operating for more than 100 years (opened in 1903) has 108 hotels in 12 countries, including of course India, but also Australia, South Africa, the United Kingdom, and even America (Boston, New York, and San Francisco).
Harvard Business Review (December 2011) describes not just the routine day-to-day service provided at the Taj, but rather how they behaved under one of the most trying events, a terrorist attack.
On November 26, 2008, there began a coordinated 10 attacks across India's largest city Mumbai than killed at least 159 and gravely wounded more than 200. The attack now referred to as 26/11 (i.e. 26th of November) included the luxury hotel, the Taj Mahal Palace and Tower (i.e. the Taj Mumbai).
The Taj Mumbai suffered at least 6 blasts and "stayed ablaze for two days and three nights" engulfing the beautiful domes and spires of this structure.
But while the hotel suffered significant damage resulting in months of rebuilding, the spirit of service by the workers at the Taj was tested to the extreme and thrived.
HBR describes how Taj staff, hearing the blasts and automatic weapons, safeguarded their guests during the attack going so far as "insisting that husbands and wives separate to reduce the risk to families, offering water and asking people if they needed anything,...[and] evacuating the guests first."
The Taj staff did not run out screaming--everyman and woman for themselves, but they not only stayed calm and helpful, but they actually put their guests lives above their own.
This is sort of reminiscent of the firefighters, police, and other emergency first responders on 9-11, who ran up the stairs on the burning World Trade Center to save people--but in this case at the Taj, these were not trained rescuers, they were hotel staff.
In another instance at the hotel, according to the article, hotel employees even "form[ed] a human cordon" around the guests.
This again sounds more like the Secret Service protecting the President of the United States, then waiters and waitresses serving guests.
This is not to say that culture is the driving factor here, for example just this December 9, ABC News reports on how a fire broke out in an Indian hospital and killed at least 89 residents, while the "staff flees" and 6 administrators are subsequently arrested.
So if national culture is not the difference in how organizations and its people treat customers--what is?
HBR explains that it's really a recipe for customer service and user-centricity.
Starting with a "values-driven recruitment system" where the hotel looks for employees with character traits such as respect for elders, cheerfulness, and neediness (this reminds me of a boss I had that used to say she likes to hire employees "who are hungry.").
The Taj follows up their recruitment with a commitment to training and mentoring and empowering employees fully to do whatever it takes to meet the needs of its customers at what it calls "moments of truth."
The values of the Taj go so far toward serving its customers, that they insist that employees actually put customer needs ahead of the company and this is reinforced with a recognition system for those who strive and act for making happy customers.
Is this user-centric orientation limited to just the Taj Mumbai?
Apparently not, when a Tsunami struck at 9:30 AM on December 26, 2004 and killed 185,000 people, the Taj on the Maldives Island affected "rushed to every room and escorted them [the guests] to high ground" and still managed to serve lunch to survivors by 1:00 PM.
Talking about setting the bar high for customer service--how can you beat that?
(Source Photo: here)

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December 2, 2011

Who Will Protect Those Who Protect Us?

This is a video that the Federal Law Enforcement Officers Association (FLEOA) sent to Congress to appeal to them not to cut funding to all the activities that our law enforcement officers do for us.

While the functions of government can always be more efficient--and we should constantly work to achieve these--federal law enforcement is incredibly important.

From the FBI to the Secret Service and from Border Patrol to DEA, we need to support all our federal law enforcement efforts.

These agents and officers risk their lives every day for all of us, and it's time that we stand by them to protect their mission and jobs.

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June 1, 2009

The Secret Service in Action


Once again, it's all about the mission. 

Focus, determination, absolute dedication to service. 

Principles every organization can adopt in their architectures.

And by the way, I am very proud to say my alma mater.


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